Cvent Event Management

Match the statements to the appropriate email template ( options: 1 Event Reminder, Cancelation Confirmation, Post event Feedback, registration confirmation, Modification confirmation) *Includes last-minute details about the event, intended to prevent no-shows *Lets registrants know they have successfully unregistered *Links registrants to a survey they can use to comment on the event *Verifies registration was successful *Verifies a registration update was successful and provides updated registration details

1. Event Reminder 2. Cancelation Confirmation 3. Post event Feedback 4. registration confirmation 5. Modification confirmation

Match the following scenario to the best report. (Registrants, email summary, Agenda Items-Registration Items, Answer Details by Question, Invitees and Registrants) *You need a list of all the Sponsors registered for the event to send to your colleague *You want to know how many of the event emails made it to their recipients and how many people opened them *You want to see a report with the name of each item along with the capacity, number of people registered and remaining capacity *You need to see each registrant with their responses to the registration questions *You want to know if anyone owes you money or if any refunds need to be made

1.Registrants 2.email summary 3.Agenda Items-Registration Items 4.Answer Details by Question 5.Invitees and Registrants

In which section would you perform the following actions? (reg path settings/build menu) *Allow discount codes *Add contact fields, like "Company" and "Work Address" *Add registration questions *Allow registration modification *Determine whether invitees can select their own Registration Type

1.Registration Path Settings 2.Build Menu 3.Build Menu 4.Build Menu 5. Registration Path Settings

What is the purpose of a Summary View? I. To provide quick access to event-related numerical data II. To retrieve a tally, like how many people said they have a dietary concern III. To provide a graph of your event data that can be exported as an image IV. To quickly generate a table of event data; when clicked, it will perform a filtered search of relevant Invitees & Registrants 1. I only 2. I and II only 3. I and IV only 4. I, II, III, and IV

I, II, III, and IV To provide quick access to event-related numerical data II. To retrieve a tally, like how many people said they have a dietary concern III. To provide a graph of your event data that can be exported as an image IV. To quickly generate a table of event data; when clicked, it will perform a filtered search of relevant Invitees & Registrants

What is the Event Website used for? 1. To showcase your organization or event's logo, colors and other branding 2. To serve as a resource for invitees to learn information about your event before they register 3. To display messages about the status of the event - like when registration closes, or the event is completed 4. All of the above

All of the above

When should the Language Management section be used? 1. To add a custom text below headers on registration pages 2. To change the name of a website page in the website navigation menus 3. To change the text of an error message, validation or label 4. All of the above

All of the above

Which of the following statements is true regarding widgets? 1. You can drag and drop widgets directly onto the canvas from the build menu 2. Widgets are outlined in blue in the site designer 3. You cannot add the same widget, more than once, to a website page 4. All of the above

All of the above 1. You can drag and drop widgets directly onto the canvas from the build menu 2. Widgets are outlined in blue in the site designer 3. You cannot add the same widget, more than once, to a website page

How can OnArrival be used to track event participation? I. Your registration desk attendants can search for someone by their first and last name, then check them in. II. Your registration desk attendants can scan a barcode to check someone in. III. Details about who has checked in at the event will be passed automatically to Cvent for reporting. 1. I and II only 2. I and III only 3. II and III only 4. I, II, and III

I, II, and III

Which of the following ways can someone be added to the invitation list of an event: I. By Importing Contacts from an Excel Spreadsheet II. By searching for contacts in your Cvent Address book III. By adding someone individually by providing a first-name, last-name and email address 1. I only 2. II and III only 3. I and III only 4. I, II, and III

I, II, and III

When creating a new event, which of the following Creation Methods are commonly used to save time? I Create a new event II Create using an event template III Create using an existing event 1. I only 2. I and II only 3. II and III only 4. I, II, and III

II and III only

When would you want to use the "Edit Prices" link? 1. If you are registering for a VIP and want to change the price of his ticket from $500 to $400 dollars 2. If you are cancelling on behalf of one of your members and you want to change the refund amount from $30 to $40 dollars 3. Both A and B 4. None of the above

If you are registering for a VIP and want to change the price of his ticket from $500 to $400 dollars

You want to add a header image to all of your emails, what is the best way to accomplish this? 1. Drag and drop an image widget onto the top of an email and then add a header image from your media library; repeat for all other emails 2. Drag and drop a header widget onto the top of an email and add a header image from your media library; assign this header to all of your emails using the widget settings 3. Go into your invitation list settings, choose to add a header and add a header image from your media library 4. In the email designer dropdown select Header & Footer, drag and drop an image widget onto the header and add a header image from your media library

In the email designer dropdown select Header & Footer, drag and drop an image widget onto the header and add a header image from your media library

For your event: · You've decided to allow new online registrations through December 15 · Anyone can make a change to their agenda through December 25 · Registrants cannot un-register after December 31 1. Yes, all of the settings are configured correctly 2. No, the Modify Registration widget should be left blank 3. No, Modify Registration should be configured at the path level in this scenario 4. No, the Cancel Registration deadline should be set to December 31

No, the Cancel Registration deadline should be set to December 31

You're creating a three-day event that begins on Thursday and ends on Saturday and some people only want to come for one day, while others want to attend the entire event; what is the best way to configure this event in Cvent? 1. One admission item: Full-Conference Pass; One Registration Question: "Please indicate which day you will be attending" 2. No admission items; One Registration Question: "Please indicate which day you will be attending" 3. Four admission items: A full conference pass, a Thursday pass, a Friday pass, and a Saturday pass 4. Any of the above

One admission item: Full-Conference Pass; One Registration Question: "Please indicate which day you will be attending"

-You are hosting a Customer Appreciation event for your top fifty customers -The only people who can register are the customers you have selected -You will be emailing invitations to each customer and also placing a registration link on your customer appreciation website When creating the event, which is the best selection for the setting, "Registration is open to:"? 1. Anyone (Public) 2. Only those on an invitation list (Private) 3. Only those who register from a Cvent email invitation (Invite-Only) 4. None of the above

Only those on an invitation list (Private)

At your event, you will be hosting an optional cocktail reception Non-Members must pay $50 Members must pay $30 Speakers must pay $5 According to Cvent best practices, how should this be configured? Option A: Add a Donation Item called "Reception" Set a minimum amount of $5 and maximum amount of $50 During registration, ask that each person enter the amount they should pay to attend Option B: Add Members, Non-Members and Speakers as Registration Types Add an optional session called "Reception" Add three fees to the session (one for each registration type) Registrants who select the reception during registration will automatically be charged the fee based on their Registration Type Option C: Add three optional sessions Call one session "Non-Member Lunch" and add a $50 Fee Call one session "Member Lunch" and add a $30 Fee Call one session "Speaker Lunch" and add a $5 Fee Registrants will pick which session/fee they want to register for on the item selection page 1. Option A 2. Option B 3. Option C 4. All of the above

Option B

You are hosting an event with the following specifications. Based on the description, determine the most appropriate features that should be selected during registration: · A conference with educational workshops and training classes; some will cost money · You encourage people to register their colleagues · You need to prepare a report detailing why some people choose not to attend 1. Optional Items, Group Registration, Invitee Surveys (Regret Survey) 2. Optional Items, Session Groups, Discounts, Invitee Surveys (Regret Survey) 3. Sessions, Fees, Group Registration, Invitee Surveys (Regret Survey) 4. Sessions, Fees, Session Groups, Invitation Forwarding

Optional Items, Group Registration, Invitee Surveys (Regret Survey)

You have a Welcome Breakfast on the agenda, there is plenty of space for all invited and you're charging $5 to cover food and drink; should the breakfast be an included or optional session? Included session Optional session

Optional session

Use the following scenarios to match with the appropriate feature: I. You are offering three workshops during the 12PM timeslot at your event and people should register for only one II. You are offering sessions about three different topics, you want to organize the agenda by topic and you want to allow people to select as many as they want across those topics III. You are offering sessions about three different topics and you want to bundle them together so registrants can register for all of the sessions on one topic with one click I. Session Groups, II. Session Categories, III. Tracks 2. Session Group, II. Session Group, III. Tracks 3. Session Categories, II. Session Group, III. Tracks 4. Tracks, II. Session Categories, III. Session Group

Session Groups, II. Session Categories, III. Tracks

It's 4:55 PM on a Friday afternoon and your colleague calls and asks you to send the following email to everyone on the invitation list: According to Cvent email best practices, what should you do? 1. Suggest changing the subject line to: "ACT NOW!!!!!!! This is your LAST CHANCE to register with this SPECIAL OFFER $$$$!!!!" 2. Suggest sending the email immediately in hopes of catching people before the weekend 3. Suggest limiting the audience to Undecided only, so the email is not sent to people who have already registered or declined 4. All of the above

Suggest limiting the audience to Undecided only, so the email is not sent to people who have already registered or declined

When would you want to use weblinks to advertise an event? 1. You are hosting a private event that is invitation only 2. You are hosting a public event and want as many people as possible to register 3. You are hosting a members-only event but are not sending invitations through Cvent 4. Both B and C

Both B and C -You are hosting a public event and want as many people as possible to register -You are hosting a members-only event but are not sending invitations through Cvent

In which area of your Cvent account, would you find a comprehensive view of a person's information (name, phone, address, etc.), audit details and information about their event history, including every event they have been invited to or registered for? 1.Events > Invitee Management 2.Admin 3.Contacts 4.Events > Overview

Contacts

You are inviting the following people to your event and want to create a namebadge: · Jonathan Rajmukdam (VIP) · Jane Ghert (General) · Elizabeth Jenkins-Woods (General) · Li Cho (Speaker) What is the most efficient way to make sure that everyone's information fits neatly on your badges? 1. Create two name badges, one for people with long names and one for people with short names; when printing, select the names on your list based on length 2. Create one name badge and use the Dynamic Resizing feature on their name and title data tags; when printing, Cvent will automatically change the size of the field so it fits on the badge 3. Create one name badge; use the Conditional Text feature to add or remove the title from the badge based on its length 4. None of the above

Create one name badge and use the Dynamic Resizing feature on their name and title data tags; when printing, Cvent will automatically change the size of the field so it fits on the badge

Why should you set up early bird fees and refunds when you create fees for your event? 1. Early bird fees and refund policies are the only way to offer discounts and refunds in Cvent 2. Early bird fees and refunds are automated to save you time 3. Early bird discounts and refunds will apply only when you are registering someone on their behalf, so it's a good way to enforce rules for your Cvent users 4. Both A and C

Early bird fees and refunds are automated to save you time

Which section is the control center, for any one event, where you can configure overarching settings for that event? 1.Event Details 2.Website & Registration 3.Promotion & Communication 4.Admin

Event Details

What happens when the Event Capacity is reached? 1. Event registration automatically closes 2. You will receive a reminder to login to Cvent and manually close the event for public registration 3. Invitees receive a notification letting them know you are no longer accepting registrations 4. Nothing, the Event Capacity is used for internal purposes only

Event registration automatically closes

The planning committee votes on the following pricing policy: The standard price of admission is $500 to register for the event If someone registers by Jan. 30, they will pay half price Anyone canceling by Feb. 15, they will be refunded in full All speakers register for free True or False: The fees (as pictured above) are configured according to the planning committee's pricing policy True False

False

True or False: When you are registering on behalf of an invitee (using the Register New action), you can add a session to their agenda, even if it has already reached capacity · True · False

False

True or False: You cannot choose your own custom colors when creating a color palette in the theme menu of the site designer; you must use the color palette tied to the theme you have selected or a color palette based on an uploaded logo or header True False

False

Which of the following is FALSE when using the Send Test option for your email? 1. You can specify a Cvent user or an email address to send a test email 2. You can click on data tag links in the email, like {E-RSVP YES}, to begin a test registration for the event 3. Data tags, like {C-FIRST NAME}, will appear with sample information listed, like ExampleFirstName 4. Test emails are intended for you to see how the formatting of the email will appear in your inbox when it is sent

Test emails are intended for you to see how the formatting of the email will appear in your inbox when it is sent

You can determine how fields are displayed on the Registrant Information page using the options displayed below. Contact Field Display What happens when you select "Optional"? 1. The field populates with information from the invitee's contact record, but they cannot edit the information 2. The field appears during registration, but an invitee can leave it blank 3. The field appears during registration and invitees must complete it to continue 4. None of the above

The field appears during registration, but an invitee can leave it blank

Why would you want to create a new report instead of a standard report? 1. To choose from a list of report templates and add required contact information 2. To have the ability to save the report in your account 3. To have the ability to: pick fields that will be added in the report and add and edit filters 4. To have the ability to report on financial information

To have the ability to: pick fields that will be added in the report and add and edit filters

Why would you add a Reference ID to a weblink? 1. To designate whether invitees will see the Summary page vs. the first page of registration when they click the link 2. To lookup an invitee's details in your address book and determine their registration type 3. To provide a code that can be used in data tags that you add to your invitation email 4. To track which registrants accessed registration through your Facebook page, Twitter feed or a sponsor's website

To track which registrants accessed registration through your Facebook page, Twitter feed or a sponsor's website

True or False: If you want to ensure that no registrants can select a certain session after an important date, you should put that date in the "Automatically closes on:" field when creating the session True False

True

True or False: Weblinks do not work in Pending (Test Mode) True False

True

True or False: You can add a "Custom Step" to the Event Planning Steps on the Event Overview page · True · False

True

You asked your planning committee to test an event for you before opening registration and someone points out that the start time on the Event Date/Time widget should be changed to 9AM; what should you do? 1. Click into the Event Date & Time widget and update the Event Start Date/Time 2. Go to the Summary Page settings in the Site Designer and update the Event Start Date/Time 3. Go to Event Details > Event Information and adjust the Event Start Date/Time in the When section 4. Recreate your event by going to Events > Create Event; in Creation Method, choose to copy the existing event and in step 1, enter the correct Event Start Date/Time

Go to Event Details > Event Information and adjust the Event Start Date/Time in the When section

For your event: -You expect several people to attend from each organization you are inviting -You want to allow registrants to add the names of their colleagues and pay for everyone with a single credit card transaction -After the initial registration, everyone registered should be able to modify their own agenda Which Cvent feature should you configure? 1. Guest Registration 2. Group Registration 3. Either Guest or Group Registration 4. None of the Above

Group Registration

For which of the following can you add a fee? Optional Sessions Included Sessions Quantity Items Registration Questions 1. I only 2. I and II only 3. I and III only 4. I, II, III, and IV

I and III only

In which of the following scenarios would you add a Service Fee to your event? You want to charge a $10 convenience fee for every guest that is registered You want to charge a 5% sales tax if they register from Virginia You want to charge a 3% processing fee for anyone who pays by check 1. I only 2. I and III only 3. II and III only 4. All of the above

I and III only

In which event status(es) can your invitees register? I. Active II. Pending III. Completed 1. I only 2. I and II only 3. I, II, and III 4. None of the above

I only

You are hosting a large conference and want to highlight the people who will be presenting at your event throughout the day; what can you do? I. Add speakers in Event Details and add the Speakers widget to a website page to display pictures, a biography, links, etc. II. Use the Staff feature and website page to show the name, role and contact information for people III. Create a website page named "Speakers"; add image widgets and text widgets to add information related to your speakers 1. I only 2. II only 3. I or III only 4. II or III only

I or III only

What is the benefit of using Cvent to manage an event? I. The Event Management platform provides technology that encompasses the entire event lifecycle - from finding venues to post-event analytics II. Powerful integrations and robust reporting can ensure that you have visibility into your event data III. Tools like SocialWall and OnArrival are integrated to create an interactive experience for attendees and event organizers 1. I only 2. I and II only 3. I, II and III 4. None of the above

I, II and III (all)

You are about to configure discounts for your event, but can't remember the difference between a Volume Discount and a Discount Code; what options do you have for support? I. Look up the "Using Discounts" article in the Support Center and review the differences II. Submit a New Case in the Support Center and describe your question and the discount structure you want to achieve to the Cvent Support Team III. Use the Chat Now button in the Cvent Support Center to speak to a Cvent Product Consultant 1. I only 2. I and II only 3. I, II, and III 4. None of the above

I, II and III (all)

How can Data Tags be used to personalize an email and save you time? I. You can add someone's name, company or city into the body of the email to customize its content II. You can show a table including someone's order and payment details III. You can add a link that Cvent can use to prepopulate information for the person who clicked on it IV. You can add the start date/time of the event, so you won't need to make edits to your emails if the start date/time changes or the event is copied 1. I only 2. I and III only 3. I, II, and III only 4. I, II, III, and IV

I, II, III, and IV

What is a way that post-registration pages can be utilized? 1. They can display a registrant's personal registration details 2. They can house widgets that allow registrants to modify or cancel their registration 3. They can be customized to show information that a registrant needs after they register 4. All of the above

All of the above

What is the difference between a Standard Contact Field and a Custom Contact Field? 1. A Standard Contact Field is available to any Cvent client and in the Address book and a Custom Contact Field is available specifically in your Cvent account and used across events 2. Standard Contact Fields are the defaults for your Cvent Account and are configured in the Admin tab and Custom Contact Fields are any options that you add to your event 3. A Standard Contact Field cannot be removed from the registration process and a Custom Contact Field can 4. A Standard Contact Field is available to any Cvent client and in the Address book and a Custom Contact Field is available specifically in your Cvent account and used for one event only

A Standard Contact Field is available to any Cvent client and in the Address book and a Custom Contact Field is available specifically in your Cvent account and used across events

What is the difference between an email that is scheduled and an email that is set to send "automatically"? 1. A scheduled email will be sent to everyone in the selected audience type on the date and time you select; an automatic email will be sent to each person individually when they change status 2. A scheduled email will be sent to each person individually when they change status; an automatic email be sent to everyone on the invitation list on the date and time you select 3. A scheduled email will be sent to each person individually when they change status; an automatic email be sent to everyone in the selected audience type on the date and time you select 4. A scheduled email will be sent to everyone on the invitation list on the date and time you select; an automatic email will be sent to each person individually when they change status

A scheduled email will be sent to everyone on the invitation list on the date and time you select; an automatic email will be sent to each person individually when they change status

What is the Share Bar? 1. A way for you to allow invitees to share the event through their own social media pages 2. A way for you to allow invitees to ask you questions through their social media pages 3. A way for you to allow invitees to post about the event on your organization's social media pages 4. A way for you to send files and information to other event planners

A way for you to allow invitees to share the event through their own social media pages

What is a Registration Type? 1. A ticket for an event; each registrant can select one and only one 2. A way to determine what groups of people see during registration, what they can select, and how much those items cost 3. A presentation, discussion, or activity that is part of your agenda 4. All of the above

A way to determine what groups of people see during registration, what they can select, and how much those items cost

Your colleague wants to be notified every time one of your sponsors registers for the event; what is the most efficient way to help your colleague? 1. Save the registrants report in your account, filtered by registration type = Sponsor; export the report and send it to your colleague each day 2. Add a Registration Accepted Planner Alert filtered by registration type = Sponsor; add your colleague's email address to the recipients section so she'll receive the alert 3. Add a Registration Accepted Planner Alert filtered by registration type = Sponsor; when you receive the alert, forward it to your colleague 4. None of the above

Add a Registration Accepted Planner Alert filtered by registration type = Sponsor; add your colleague's email address to the recipients section so she'll receive the alert

You usually invite 100 people to your monthly lunch-and-learn and find that typically about 65 people register. You want to find out how you can achieve higher attendance. What should you do? 1. Add a question to the Regret Survey: "Why are you unable to attend?" 2. Add a question to the Cancellation Survey: "Why did you cancel your registration?" 3. Add a Registration Question: "Which of the following had the greatest impact in your decision to attend this event?" 4. All of the above

Add a question to the Regret Survey: "Why are you unable to attend?"

What is the best way to add this information to your website and preserve the formatting (bold) and font color (red)? 1. Add a text widget to your summary page, copy and paste the language into the rich text editor 2. Add a text widget to your summary page, copy and use the Paste Plain Text option; since formatting and text color does not transfer to the rich text editor, use the text widget styling options to make any changes 3. Take a screen capture of the document, upload it to your media library, add an image widget to your summary page and add the screen capture you uploaded 4. Upload the document to the Cvent Document Library and add a hyperlink to that document on your summary page titled "Click here to see the event description"

Add a text widget to your summary page, copy and use the Paste Plain Text option; since formatting and text color does not transfer to the rich text editor, use the text widget styling options to make any changes

What must you do before you can send someone event-related emails? 1. Add the person to the event's invitation list 2. Associate the event to the person's contact record in the Address Book 3. Send the person an opt-in email 4. Add the person to the list of recipients for each email template you plan to send them

Add the person to the event's invitation list

How can you use the SocialWall feature to engage people at your event? 1. To curate posts from your attendee's Twitter and Flickr posts 2. To embed social media content on your website or event mobile app 3. To highlight your sponsors and event branding 4. All of the above

All of the above

Scott registered for your event. He emails you two weeks before and tells you that he cannot attend, but his colleague Janice could go in his place. What is the most efficient way to update his registration? 1. Use the Unregister action to remove Scott from the event, do not refund him, add a note that the payment will be used for Janice and then register Janice for the event 2. Use Substitute Registrant to replace Scott's Registration details with Janice's contact information; Scott's agenda, items and payments will be transferred to Janice 3. Use the Modify Registration action to delete all of Scott's contact information and replace it with Janice's 4. Use the Unregister action to remove Scott from the event, transfer his payment to Janice and then register Janice for the event

Use Substitute Registrant to replace Scott's Registration details with Janice's contact information; Scott's agenda, items and payments will be transferred to Janice

Shannon Delgado is one of your top customers. She calls you one week before the event with the following question: "I just remembered that at last year's event, you promised me a $100 discount on my registration fee because I was the top contributor to the silent auction. Since I already paid the $600 registration fee, can you just refund my credit card?" What do you do? 1. Use the Adjust Order Amount action to change the price to $500; this will automatically trigger a refund transaction to her card on file 2. Use the Adjust Order Amount action to change the price to $100; this will automatically trigger a refund transaction to her card on file 3. Use the Adjust Order Amount action to change the price to $500; then use the Submit Refund Action to refund to her credit card on file 4. Use the Adjust Order Amount action to change the price to $100; then use the Submit Refund Action to refund to her credit card

Use the Adjust Order Amount action to change the price to $500; then use the Submit Refund Action to refund to her credit card on file

Consider the following examples and determine which actions would be the most efficient: I. Scenario: You add in image widget to the Summary page of your website and want to see how it will look to your registrants II. Scenario: You add a text widget with instructions to a registration page and want to confirm it appears in the right place III. Scenario: You want to see the registration process from start to finish, including post registration pages and the Registration Confirmation email 1. Use the Preview Button, II. Use the Preview Button, III. Use the Preview Button 2. Use the Preview Button, II. Use the Preview Button, III. Perform a Test 3. Use the Preview Button, II. Perform a Test, III. Perform a Test 4. Perform a Test II. Perform a Test, III. Perform a Test

Use the Preview Button, II. Use the Preview Button, III. Perform a Test

Which feature in the site designer allows you to check for potential errors on your website or within your registration process? 1. Version History 2. Validate Website 3. Preview 4. None of the above

Validate Website

Which of the following is TRUE about an event that is in Pending (Test Mode)? 1. You can perform up to 3 test registrations and send 3 test emails 2. You must complete the set-up of your event prior to moving to Test Mode because editing will become locked down 3. You can create and send test scenarios to anyone, as long as an Account User or Test User Profile has been created for them 4. The website will become live and will be accessible from the weblinks found in the Promotion & Communication section

You can create and send test scenarios to anyone, as long as an Account User or Test User Profile has been created for them