DBU Principles of Management Final Exam

Which statement is true about a command group?

A command group consists of employees who report to the same supervisor.

An example of a company's standard operating procedure is

A compulsory practice of employees cleaning their work areas at the end of each day.

An example of a rule is

A general mandatory guideline requiring all employees to leave their work machines in good working order.

A graph of the profitability of each product in an organization's product line over the past three years is an example of

Information

Each month, a sales team reviews a report that summarizes monthly sales, compares them to previous years, and projects possible trends going forward. This report is an example of

Information

Managers cannot effectively plan, organize, lead, or control without access to

Information

While Bill was rather disappointed with his yearly bonus, he still believed that his manager provided a clear and sufficient explanation about how his performance contributed to the bonus amount. Bill perceives a high degree of _______ justice from the manager's behavior.

Informational

Michel's company's IT department sent an email to all employees explaining how employees must secure their computers when they leave their offices. Employees would most likely consider these instructions

Rules

Programmed decision making is a(n) _____ process.

Routine

________ determine the quality of information.

Accuracy and reliability

Jalen always strives to make optimum choices from the known alternatives but accepts that he will never have access to all available information and therefore must strive for the most satisfactory decisions. This realization is consistent with the ______ of decision making.

Administrative model

Henri Fayol believed that in order to increase the efficiency of the management process, it is essential that

All organizational members are treated with justice and respect.

Managers for an organic grocery chain were deciding whether to open a new store in a neighborhood currently unserved by any competitors. One manager felt that lack of competitive presence was an opportunity to capture the newest customers. Another manager viewed the lack of a competitor in the area as an indicator that the local community may not be interested in organic products. This difference in perspective illustrates the concept of

Ambiguity

An example of a norm is

An informal code of conduct recommending that employees help each other if time permits.

Billy Jean was angry that her supervisor told her she had to change the way she performed the job to increase her efficiency. However, the supervisor's position gave him the ______ to change Billy Jean's work behavior.

Authority

_______ gives managers the right to direct and control their subordinates' behavior to accomplish organizational goals.

Authority

_______ is the power to hold workers accountable for their actions and to make decisions about the use of organizational resources.

Authority

Which manager is performing the managerial role of leading?

Babette, who energizes employees and enables them to understand the each of them plays in achieving organizational goals.

To leverage reward power effectively, a manager should

Base rewards on performance and use them to motivate employees to do the best they can.

Raj has noticed that the members within his team seem to forgo personal opinions quite quickly to come to common solutions. He is concerned that this may be leading to suboptimal solutions. Raj is concerned the team may

Be experiencing groupthink.

A company's senior management team was discussing moving its operations to a new location; however, the number of variables that would affect the move were so great that they could not begin to evaluate them all. This situation illustrates the concept of

Bounded rationality

______ refers to a formal system of organization and administration designed to ensure efficiency and effectiveness.

Bureaucracy

Eastern Region Vice President Goodall works with her team if sales managers to develop a ________ plan, which defines the strategies, goals, and structure associated with achieving the company's objectives in the Eastern region of the United States.

Business-level

The plastics division managers of a packaging company develops a _______ strategy to outline how it will compete against competitors.

Business-level

A functional-level plan establishes the goals that the managers of each function will pursue to help the division attain its _____ goals, which then allow achievement of _____ goals.

Business-level; Corporate-level

In Celia's company, employees enroll each year for the set of benefits that makes the most sense for their individual needs. This is referred to as a(n) ________ plan.

Cafeteria-style

Coercive power

Can have negative effects and should be used sparingly.

Sienna was dissatisfied with Jenna's contribution to the team project, so Sienna exercised her _______ power by withholding part of Jenna's bonus.

Coercive

________ occurs when the parties in conflict attempt to resolve the conflict without making concessions but, instead, attempt to resolve their differences in ways that leave all parties better off.

Collaboration

A school district claimed that it could not increase teacher wages because of financial shortfalls, despite the efforts of union leaders to negotiate a deal. After months of conflict, the union threatened to strike, which led to an arbitrator being enlisted to resolve the situation. This is an example of

Collective bargaining

When the CEO of an organization redesigns the organizational chart to define different reporting relationships among the organization's managers, she is essentially creating ________ groups.

Command

A group of customer service representatives at a call center who are managed by the same supervisor are part of a(n)

Command group

Machinists in a manufacturing plant who have worked together for many years and report to the same shop foreman exemplify a

Command group

Once managers have measured actual performance, they should

Compare actual performance to the standards.

Before agreeing to discontinue a product, the CEO requested detailed information on recent sales trends, existing customer transition plans, cost projections, and many other aspects related to the product that would best help characterize the pros and cons. The CEO is ensuring the ________ of information available for making this decision.

Completeness

Frank wants to delay production on a product in order to cash in on an impending decrease in raw materials cost. Samuel believes production should start immediately to beat competitors to the market. They resolve their conflict through ________ by agreeing to produce a small number of units immediately and scale up production as costs decrease.

Compromise

One business partner wants to grow the company through acquisition of a large competitor while the other partner prefers expanding operations to other states. They agree to buy out two smaller firms in different states, satisfying both individual's preferences. The partners used ________ to address this conflict.

Compromise

During the conversion stage, managers use ________ control to recognize when problems are arising.

Concurrent

In concert with quality management programs, ________ controls help monitor the quality of goods or services at each step in the production process to alert managers to problems.

Concurrent

________ systems are the formal monitoring, evaluation, and feedback systems that allow managers to determine if the organization's strategy and structure are working according to plan.

Control

The company's top executives meet quarterly to review its performance. They focus on the results of several measures regarding efficiency, quality, customer responsiveness, and innovation compared to previously established goals. Based on these results, the leadership team decides on the next steps for addressing performance gaps. This activity reflects a

Control system

Allison, vice president of Taco House, reviews the performance of her company over the last quarter to determine whether it is meeting planned sales and profitability goals. In this instance, which managerial task is she performing?

Controlling

David, a manager at City Fish Shack, monitors the performance of workers in his department to see if the quality of their work is meeting the performance standards of the company. In doing so, which managerial task is David performing?

Controlling

________ is the process by which managers monitor and regulate the efficiency and effectiveness of workers in performing activities necessary to achieve organizational goals.

Controlling

As CEO of his company, Bill works with a team of executives to make decisions pertaining to the organization's mission, overall strategy, and structure. These decisions are part of the organization's _____ plan.

Corporate-level

In a small developing country, the percentage of the population switching cellular technology in recent years has been rapidly increasing. A multinational telecommunication services company decides to take advantage of this change by installing network infrastructure and establishing a sales presence in that country. This is an example of a _____ strategy.

Corporate-level

To obtain scarce resources given a rapidly changing and uncertain external environment, what would you recommend managers do?

Create an entrepreneurial culture.

Administrative management is the study of how to

Create an organizational structure that leads to high efficiency and effectiveness.

Employees at Pinnacle share the belief that every product defect is the responsibility of the entire organization to resolve, regardless of which team may have caused the defect. This shared belief is an aspect of Pinnacle's organizational

Culture

What would be characterized as real-time information?

Daily production line details.

________ refers to raw, unsummarized, and unanalyzed facts.

Data

After evaluating measures of performance, managers must

Decide whether to take corrective action.

When performing the managerial task of planning, managers

Decide which goals the organization will pursue and what strategies will achieve those goals.

Each month, Brian reviews sales data, analyzes market opportunities and threats, and determines organizational goals and actions for the coming month. This is an example of

Decision making

What challenge might a manager face if choosing a smaller group size to accomplish a project?

Developing specialized expertise can be more difficult with smaller groups.

Management candidates for an online retailer participate in a program where they spend time working in a website development office, customer service center, warehouse, and corporate headquarters. This opportunity is an example of employee

Development

As the production manager, Carlos prefers long production runs of thousands of units in order to drive down unit costs. Anita, the marketing manager, prefers shorter runs of a few hundred units in order to deliver the product more quickly. This conflict is the result of

Different reward systems

A ________ strategy that is aimed at increasing perceived value of goods and services by the customer usually fares best in a more ________ structure and a culture of innovation.

Differentiation; flexible

Equity theory is often characterized as a theory of _______ justice.

Distributive

Elijah makes sure that all his sales representatives receive the same percentage of commission pay. This is an example of

Distributive justice

Following an oil spill in the Gulf of Mexico, the CEO of a petroleum company took the responsibility for correcting the environmental damages caused by his company. According to Mintzberg's typology, in doing so, he is performing the role of a

Disturbance Handler

A company's CEO is assembling a top-management team. By selecting members who possess different expertise, skills, knowledge, and experience, the CEO is promoting

Diversity

When the tasks and authority associated with various positions in the organization are clearly specified, it creates a scenario where

Employees can be held strictly accountable for their actions.

A customer service team identifies a goal of three business days for addressing all customer concerns. In the context of a control process, this goal is

Establishing a standard of performance

A control process begins with

Establishing performance standards

Kris has considerable influence within her team due to her many years of experience and past track record of leading projects to success. Kris can said to have _____ power.

Expert

Nan has extensive experience in ergonomic product design. Though she is not a manager, she is often called on by product managers to offer advice on ergonomic features for new products. It can be said that Nan has ________power.

Expert

The ________ prohibits child labor and provides for minimum wages, overtime pay, and maximum working hours to protect workers' rights.

Fair Labor Standards Act

1) Adaptive organizational cultures focus on short-term employment to meet the immediate needs of the business rather than on inspiring employees for growth and change.

False

1) Art's organization just announced that, effective immediately, an entirely new product division will be formed, seeded with functional resources from each existing division. This is an example of evolutionary change.

False

A brand of cereal attracts customers by offering the lowest prices among other brand of cereals. The company is using a differentiation strategy.

False

A company creates a document in which it identifies internal and external conditions that affect planning. This is known as a competitive analysis.

False

A disadvantage of intranets is their lack of versatility as a communication medium.

False

A mission statement is the set of decisions that managers make to assist the organization in attaining its goals.

False

Bert, who is high on emotional intelligence, is less likely to provide the kind of support that enables creativity to flourish.

False

Communication takes place whenever information is exchanged, whether or not a common understanding is reached.

False

It is common for chain communication networks to exist in most groups.

False

José recently held a meeting to inform his subordinates of changes to the yearly performance evaluation process. This is an example of horizontal communication.

False

Managers should encourage employees to adapt their linguistic styles to match the organization's culture.

False

People have greater control over nonverbal communication than verbal communication.

False

Steve, the vice president of engineering, discusses manufacturing needs with Ella, the vice president of manufacturing. This is an example of vertical communication.

False

A coffee shop uses an online system to engage customers. After each transaction, customers receive a text asking them to rate their experience with either a smiley, neutral, or sad face emoji. This practice is an example of ________ control.

Feedback

A manufacturing company that produces bolts and washers decides to use a new steel supplier. The manufacturing company wants to ensure that the materials from the supplier are delivered on time and within the specifications needed to meet the manufacturing company's product goals. What form of control system could the manufacturing company implement to ensure its needs are met?

Feedforward

In order to anticipate problems before they arise, managers should develop a system for ________ control.

Feedforward

To ensure the right clerk is selected for an opening, a law firm reviews all résumés electronically and assesses candidates through several interviews. This is an example of ________ control.

Feedforward

When working with suppliers, TechCo provides detailed product specifications to help control the quality of inputs it will receive. This is an example of ________ control.

Feedforward

Jose is the manager of Sandy's Candy, a popular confectioner in Illinois. He is in charge of outlining future organizational goals to employees at company meetings and emphasizing the ethical guidelines that employees are expected to follow at work. According to Mintzberg, he is performing the role of a

Figurehead

Supervisors are also referred to as _____ managers.

First Line

A servant leader is most likely to

Focus on listening to and motivating subordinates.

Organizational performance can be hindered when managers

Focus on only one performance standard instead of many different standards.

A toy manufacturer wants to assemble a team to market a new toy across the country. A(n) ________ group would be best for this purpose.

Formal

In the context of management, rules refers to

Formal written instructions that specify actions to be taken under different circumstances.

What characteristics of an organizational structure and culture are best suited to achieving a cost-leadership strategy?

Formal, with managers having control over activities.

In an organization, rules are

Formal, written instructions to achieve specific goals.

Eliza is part of a(n) ________ group within her company and looks forward to Friday Funday each week, when members socialize in the break room at the end of the day.

Friendship

The intermediate- and short-term plans created within a work group typically address the ______ goals and strategies of an organization.

Functional

________ refers to the resolution of differences through compromise or collaboration between the parties in disagreement.

Functional conflict-resolution

Celia is part of the team responsible for providing human resource planning and services for the rest of the company. Her team would be considered

Functional-level

Each department within an organization should develop a _______ strategy to outline how the department will improve its ability to perform task-specific activities in ways that add value to the organization's goods and services.

Functional-level

The management team of an automobile company's luxury division decides to release a new model a month ahead of the planned date and notifies all departments associated with the division. The departmental managers must alter their _______ plans to accommodate earlier release.

Functional-level

A company is competing with other companies for skilled employees in an extremely competitive environment. To ensure top-rated employees will be motivated to stay and not jump to a competitor, the company should

Grant employee stock options.

In comparing group sizing, members in a larger group ________ than members in a smaller group.

Have more resources at their disposal.

In an organization that follows Weber's principles of bureaucracy, positions are arranged

Hierarchically

A company with a high level of efficiency and a low level of effectiveness is most likely to produce a

High-quality product that customers do not want.

In the classical model of decision making, managers

Identify and evaluate all possible alternatives before choosing a course of action.

The level of conflict in an organization

Impacts organizational performance and should be managed to an optimum level.

Organizational performance is most likely to

Increase with an increase in efficiency and effectiveness.

Norms are

Informal codes of conduct among employees in a particular company.

A small group of employees from the marketing department of an organization get together for lunch every Friday so they can discuss various personal and professional topics. This is an example of a(n)

Informal group

The managers at a research company interview members of an underperforming team. They determine the team's office is too distracting, so they decide to build a dedicated lab environment to enable the team to meet its deadlines. This is an example of

Initiating corrective action

Environmentally conscious members within a company organize weekly meetings to discuss how their company can use fewer Styrofoam cups and less paper. The members constitute a(n) ________ group.

Interest

________ conflict takes place between different departments of the same organization.

Intergroup

Executives at Electronics Warehouse feel that one of their major competitors is using false advertising that is unfairly eroding their company's reputation. This is an example of ________ conflict.

Interorganizational

Two technology companies participating in an industrywide collaboration project disagree on what key standards to set. This signifies ________ conflict.

Interorganizational

Marta, the human resources vice president, and Juan, the vice president of operations, disagree on their company's diversity policy. This is an example of ________ conflict.

Interpersonal

Sam's manager is very respectful and, even when delivering constructive criticism as part of ongoing feedback, is always encouraging and helpful. Sam perceives a high degree of _______ justice from the manager's behavior.

Interpersonal

The dean of student services and the dean of academic affairs disagree about how to handle the misconduct of a student. Their disagreement signifies ________ conflict.

Interpersonal

Julius and Jaden work together in the marketing department of their company. They are having a disagreement over which graphic designer to contract for upcoming projects. This is an example of ________ conflict.

Intragroup

Two managers in the research and development department of a company disagree on whether their organization should outsource development of a new product or staff it internally. This is an example of ________ conflict.

Intragroup

When Alex sees his company stock rising and referenced in industry magazines as a market leader, he feels a great sense of accomplishment and achievement. Alex is motivated

Intrinsically

Art Place makes and sells paintings, sculptures, and small craft items. Its products meet customer needs, but they are often too expensive to buy. What is most likely to be true about the company?

Its product manager achieves company goals but uses resources inadequately.

Pacific Tourism is an agency that offers special holiday packages in the Pacific region. Every year, as an incentive, the most efficient and effective manager in the network gets an all expenses-paid for trip to one of Oceania's islands. Which manager is most likely to meet these requirements?

Kato, who chooses the right goals to pursue and makes clever use of resources to achieve them.

Jack's Sprouts markets canned vegetables. In recent years, Jack's Sprouts' business has declined considerably owing to a weak focus on quality. Holding the managers responsible for the declining sales figures, the CEO of Jack's Sprouts decided to lay off those who lacked effectiveness and were inefficient. Which employee is most likely to be laid off by Jack's Sprouts CEO?

Kermit, who spends lavishly on resources and is averse to taking responsibility.

A manager spent hours reviewing a comprehensive report to determine that only two brief sections were helpful inputs to a decision that needed to be made. The manager thought that this report

Lacked relevance and decreased the manager's performance.

Aileen helps the organization succeed by motivating and inspiring her peers to work together toward team goals. Aileen is known as a(n)

Leader

_______ is the process by which a person exerts influence over others and inspires, motivates, and directs their activities.

Leadership

Mei is a manager who uses her energetic personality and considerable persuasive skills to coordinate people and groups, so their activities and efforts are in harmony. Mei exhibits the managerial skill of

Leading

Morton hires new employees, assigns them work, and monitors their performance. What type of power does Morton use?

Legitimate

When an organization is competing in a stable market environment with resources readily available,

Less coordination and communication are needed among functions.

To best leverage expert power, a leader should

Leverage his or her expertise to guide and coach others.

Communication among managers in Angelo's business was slowing down the pace of planning and organizing, so Angelo recently merged some of the company's departments and cut back on the number of managerial levels. This demonstrates which of Fayol's principles of management?

Line of Authority

Dorcal, Inc. manufactures plastic components. The company has a low level of efficiency and a low level of effectiveness, which means it is most likely to to produce a

Low-quality product that customers do not want.

_______ are those organization members who establish and implement procedures and processes to ensure smooth functioning and are accountable for goal accomplishment.

Managers

In the classical model of decision making, it is assumed that

Managers have access to all the information they need.

When undertaking strategic human resource management,

Managers must recognize that each component of an HRM system influences the others.

Task forces are generally

Managers or nonmanagerial employees from various departments or divisions who meet to solve a specific, mutual problem.

Behavior is considered extrinsically motivated if it is driven by the desire for

Material Gain

The outcome of the control process is the ability to

Measure performance accurately and regulate organizational efficiency and effectiveness.

School attendance records in the context of a control process are an example of

Measuring actual performance

A hurricane was approaching Miami, and although, there was no evacuation order, the president of a local company decided to close the business and send his employees home. This is an example of a(n) ____ decision.

Nonprogrammed

A local pet groomer is considering expanding his services to include cats and needs to decide whether to invest in necessary equipment and supplies. What type of decision does this represent for the groomer?

Nonprogrammed

The manager of the Dairy Barn must decide whether to introduce a new frozen dessert that has not been previously sold. What type of decision would this represent?

Nonprogrammed

In the classical model of decision making, the most appropriate decision possible in light of what is believed to be the most desirable consequences for the organization is known as the ______ decision.

Optimum

Sirita's manager is evaluating how well she uses available resources to satisfy customers and whether she is accomplishing organizational goals. This relates to Sirita's

Organizational Performance

______ refers to a system of task and authority relationships that controls how employees use resources to achieve company goals.

Organizational Structure

Jada and Julianna are business partners, but they have frequent arguments at work due to the differences in their values and interests. This is an example of

Organizational conflict

________ is discord arising from the incompatibility of goals of different individuals and their attempts to thwart each other's pursuit of objectives.

Organizational conflict

Managers at a start-up company are working to identify the reporting structures and culture that will best enable employees to accomplish the goals of the company as it grows. What process are the managers undertaking?

Organizational design

Maria, the HR manager of a landscape design company, has been asked to increase the level of efficiency at the workplace. She decides to restructure work relationships within the company and categorize people into departments according to the kinds of job-specific tasks they perform. Which managerial task is Maria performing?

Organizing

What is true regarding measuring actual performance?

Outputs are generally easier to measure than behaviors because they are more tangible and objective.

Both the marketing group and corporate communications group of a company claim responsibility for developing corporate marketing strategies. What may be a potential source of conflict between these groups?

Overlapping authority

Following a manager's unexpected retirement, multiple lead members of the group took initiative to address the manager's responsibilities until an official replacement could be named. This situation could create conflict due to

Overlapping authority

A(n) ________ focuses on the evaluation of traits, behaviors, and results.

Performance appraisal

Melanie's manager recently met with her to discuss her strengths and weaknesses. Melanie was told she was a valued member of the team and a candidate for expanding her knowledge and skills into different areas. This is an example of the ________ component of an HRM system.

Performance appraisal and feedback

Rafael applied for a construction job that entails climbing ladders and scaffolding, lifting and carrying heavy items, digging, and operating various tools. The construction company required Rafael to perform a(n) ________ test to confirm that he has the body strength and stamina required for the job.

Physical ability

When an organization bases employees' pay on the number of units each employee produces, it is using a(n) _____ plan.

Piece-rate

Margene is the product manager at Fashions Ltd., a company that designs and manufactures clothes and fashion accessories. Noticing the rising popularity of rhinestone jewelry and the fact that only a handful of stores actually stocked it, she decides to take advantage of the latent demand in the market. Margene knows that she is taking a risk by committing organizational resources to pursuing this idea, but she is confident about the merit of her decision. In deciding the allocation of resources for attaining her goals, which managerial task is Margene performing?

Planning

A sales manager creates a weekly group sales target of $10,000 for her employees. To entice her group members to achieve this target, she rewards each member who reaches $2,000 in sales. This approach creates ________ task interdependence.

Pooled

________ exists when group members make separate, independent contributions to group performance.

Pooled task interdependence

Although employees are not directly involved in the company's performance evaluation process, Jasmine believes she will be evaluated fairly. Jasmine perceives a high degree of _____ justice within the company.

Procedural

Image Labs designs and develops imaging equipment. It has a low level of efficiency and high level of effectiveness, so it is likely to produce a

Product that customers want, but that is too expensive for them to buy.

Ayan is responsible for quality control for an automobile manufacturer and recently made the decision to suspend production when test results for completed cars fell below the manufacturer's standards. What type of decision is this?

Programmed

Caryn, an administrator of a day care program monitors child enrollment and hires additional caregivers as needed to maintain the legal ratios required for each age group. This is an example of a(n) ______ decision.

Programmed

______ decisions are routine and based on rules and guidelines.

Programmed

Eleanor is responsible for monitoring the office supply closet and places an order when any item reaches a minimal level. What type of decision does this represent?

Programmed decision

During the last several months, workers' overtime hours have increased by more than 15%. Based in decisions made by plant managers in the past, the current plant manager has decided to hire additional staff. This is an example of

Programmed decision making

For a self-managed team to be most effective, a manager must

Provide training in the required fields to all the team members.

Yanesh knows he works more hours and has delivered more code than most of his peers and yet receives less compensation. His sense of inequity is likely to cause him to

Put forth less effort on the job.

A company that has a high level of efficiency and effectiveness is most likely to produce a

Quality product customers want and at a price they can afford.

________ information correlates to current conditions.

Real-time

Chris's subordinates think very highly of his leadership and work ethic resulting in low attrition and high performance within the group. Chris has cultivated a high level of ______ power.

Referent

Sonia is an office manager and makes time to connect personally with each of her employees and show care and concern for their well-being. Sonia is enhancing her _____ power.

Referent

______ power comes from respect, admiration, and loyalty that subordinates have for a leader.

Referent

______ power is more informal than other kinds of power and is associated with the personal characteristics of a leader.

Referent

When Marta sold a property that had been on the market for a considerable length of time, Daniel gave her a commission bonus. What type of power was Daniel using?

Reward

When deciding on schedules, the construction manager takes into account probabilities related to delays in materials or the potential for bad weather that could impact progress. The manager is accounting for

Risk

A ______ plan is generally reviewed and amended in conjunction with a company's annual financial budget cycles to take into account changing conditions in the external business environment.

Rolling

Advanco, which competes in a highly competitive, fluctuating market, uses a(n) ________ corporate-level plan so it can make midcourse corrections while keeping its long-term goals in mind.

Rolling

Elaine, a college professor, needs to select a textbook for an upcoming course. Her time is limited so she plans to review a few books from the many choices and pick an acceptable textbook even though she may not even be reviewing the best book available. What is this strategy called?

Satisficing

Juan is faced with multiple choices of suppliers who have the same product at virtually the same price. He also knows there are many more suppliers out there that would be comparable; however, he has a short amount of time make up his mind, so he chooses Elrood Gasket's product. What type of decision does this represent?

Satisficing

Several employees at a product distribution company came up with some efficiency improvement strategies and brought their ideas to the foreman. After the suggested strategies were implemented, the company saw a notable difference decrease in costs so the foreman rewarded the employees with a half-day off and team outing. This example reflects the ______ approach to compensation.

Scanlon plan

The factory foreman at an automobile assembly plant is behind on meeting the quarterly production target due to an ongoing machinist strike lasting longer than anticipated. Conflict in this situation is attributed to

Scarce resources

At a departmental meeting, Stella's manager described an issue and asked for a volunteer to figure out a solution. Stella had previously encouraged similar issues and was confident she could solve the problem, so she accepted the responsibility. Stella's behavior was influenced by

Self-efficacy

Julius is extremely confident and knows he can be a top performer on the team. Julius exhibits high

Self-efficacy

________ are empowered to assume responsibility and autonomy to complete identifiable pieces of work for an organization.

Self-managed work teams

As a reward for completing his assignment two weeks ahead of schedule, Diego decided to take a vacation. The reward is an example of

Self-reinforcement

A manager for a food distribution company wants to stimulate high motivation and performance in the coming month. Based on the goal-setting theory, what goal would be most appropriate for the manager to set for each representative?

Sell 10% more than the previous month.

What type of leaders share power with followers and strive to ensure that the well-being of others is enhanced?

Servant leaders

As an event planner, Nicole prepares a detailed summary of the client's specific requirements, activities to be performed, and target dates for each activity. This is an example of a ______ plan.

Single-use

Maria's job involves maintaining an accurate inventory and financial data. Her manager provided her with specific written instructions on how to perform the job task that is also used by other employees who do the same work. This is an example of

Standard operating procedures

Jerrod's company provides a policy document to every new employee that details procedures for time tracking, requesting vacation, and managing 401K enrollment cycles. This document is an example of a _______ plan.

Standing

________ are task forces that are relatively permanent.

Standing committees

At top management team meetings, the CEO consistently praises the sales department but seldom acknowledges the efforts of product development. This creates conflict due to

Status inconsistency

________ management is the process managers use to design the components of an HRM system to be consistent with elements of the organization's architecture and its goals and strategy.

Strategic human resource

Organizational ________ is/are the formal system of task and job reporting relationships that determine(s) how employees use resources to achieve organizational goals.

Structure

The sales team needs production to deliver on schedule to satisfy customer contracts, while the production team needs sales to win enough contracts to keep production levels at an optimum level. ________ is a likely source of conflict between these two teams.

Task interdependence

________ refers to how much influence the work of one group member may have on the work of another.

Task interdependence

The workers in a factory are encouraged to pursue cost-cutting strategies. Each month, the workers receive bonus checks that share some portion of cost-cutting benefits with them. This approach to merit pay is called

The Scanlon plan

Henri Fayol's principles of management are

The bedrock on which much of recent management theory and research is based.

Which of these performance standards would managers find the most difficult to measure?

The creativity of a research engineer.

The more complicated the technology that an organization uses,

The greater the need for a flexible structure.

Learning theory focuses on

The linkage between performance and outcomes in the motivation equation.

In a bureaucracy, a manager's formal authority derives from

The position the manager holds in the organization.

A company's annual budget has a(n) _____ of one year.

Time horizon

While Margaret produced an insightful and comprehensive report comparing the attributes of key competitors' products, she delivered the report one week after the product planning team finalized features for the next production cycle. Margaret's report was lacking the information attribute of

Timeliness

Employee stock options are most often used

To motivate employees to achieve organizational goals.

A(n) ________ would be best suited for designing the long-term strategic plan for an organization.

Top-management team

ACME is known for offering exclusive features that are bit available by its competitors and charging a higher price for its appliances. ACME is following a differentiation strategy.

True

Face-to-face communication and verbal communication transmitted electronically are especially useful for ensuring receivers pay attention to the information communicated.

True

Glen wishes to share vital information with his team members located in another country. When he starts the transmission phase of communication, Glen is referred to as the sender.

True

Groupware works best when top management encourages information sharing and provides adequate training.

True

To lower costs, the divisional head of an organization decides to set up the division's technical support center in another country. This is an example of a business-level strategy.

True

High Tech Corp. decides to develop a product based on a completely new technology, with no existing information on the possible challenges and outcomes of bringing such a product to market. This decision illustrates

Uncertainty

According to Henri Fayol, a plan has ______ when the management team develops a single, well-researched, and effective plan.

Unity

When Katrina interviews applicants, she engages the applicant in an ordinary conversation and asks open-ended questions to get a feel for the applicants' personality and interests. What type of interview does Katrina conduct?

Unstructured

When considering an external environment with a high level of resources and low degree of uncertainty, managers are most likely to

Use detailed rules, SOPs, and restrictive norms to govern employees' activities.

As a manager who has significant referent power, Darlene is likely

Used as a role model by many of her employees.

Effective leadership styles

Vary with individual, culture, and country.

A few weeks ago, Jenny started working in a hospital kitchen. Part of her job involves interacting with patients, but she is uncertain what approach to use. Jenny noticed that her coworker Riley had a good rapport with the patients, so she began using a similar approach. This is an example of

Vicarious learning

As a medical resident, Brooke shadows an experienced surgeon in order to see surgical techniques first-hand. Brooke participating in

Vicarious learning