Decision Making and Creativity MP&O

What listening style is this: Motivated, give full attention, and participate.

Active

Which listening style is characterized by the highest investment in listening to others when they are talking?

Active

The method of dispute resolution that is faster and more user-friendly instead of traditional approaches is _______.

Alternative dispute reduction

What are media through which a message can be communicated?

An in-person discussion, phone call, and text message

People who have a high tolerance for ambiguity and focus on tasks and technical concerns have the _______ decision-making style.

Analytical

What method of alternative dispute reduction is this: Disputing parties agree to accept the decision of a trained, neutral arbitrator in a formal court-like setting.

Arbitration

What is the conflict handling style that is a passive withdrawal from the problem and suppression from the issue?

Avoiding

People with a _______ decision making style have a low tolerance for ambiguity and are oriented towards tasks.

Directive

A fixed pie approach in which one person wins at the expense of the other is ______.

Distributive negotiation

What is the conflict handling style that ignores the other party's needs by relying on formal authority to force the solution?

Dominating

When you pin point

Decision making

A(n) _______ is a graphical representation of the process underlying decisions that shows the consequences of making various choices.

Decision tree

The problem with banning access to social media during work is that it can damage employee morale and ______.

Loyalty

In resolving a conflict, using judgmental language _____.

Makes people defensive

Providing your boss with upward feedback is known as _______.

Managing up

The way an individual perceives stimuli and the general manner in which he or she responds to it is a(n) _______.

Decision-making style

When people are being attacked or threatened, they become _______.

Defensive

Folding arms, crossing hands, and crossing legs communicate _______.

Defensiveness

It is important to recall that the meaning of nonverbal cues is subjective, different in various cultures, and ______.

Dependent on context and culture

A problem occurs when there is a gap between an actual and a(n) ______ situation.

Desired

What listening style is this: Body language includes lack of eye contact, slouching, and inattention.

Detached

Assigning someone in an organization or group the role of critic is known as _______.

Devil's advocacy

What method of alternative dispute reduction is this: A trained 3rd party neutral actively guides the disputing parties to explore innovative non-binding solutions.

Mediation

Eliminating some of the opponents alternatives, blaming the opponent for his actions, and using personally abrasive statements are all part of the unethical negotiating practice known as _______.

Weakening the opponent

Asking your roommate to move out is an example of ________.

Crucial conversation

Ending a relationship and talking to a coworker who has behaved offensively are examples of _________.

Crucial conversations

Harassment that uses the Internet and social media is _____.

Cyber bullying

The process of actively decoding and interpreting verbal messages is _______.

Listening

When a listener takes the time to decode and interpret a verbal message, this process is called ________.

Listening

You should not stick to old fashioned communication methods if you want to improve communications with the _______ generation.

Baby boomer

People who have a low tolerance for ambiguity and focus strongly on people and the social aspects of a work situation have which of the following decision-making styles?

Behavioral

The contact hypothesis is concerned with interaction ______.

Between groups

The nonrational model in which decision makers are limited by various constraints when making decisions is known as _____..

Bounded rationality

A technique used by groups to generate solutions during the decision making process is _______.

Brainstorming

A technique used to help groups generate ideas by silently and individually writing them down and then sharing them is _______.

Brainstorming

The sense of "we-ness" that overrides individual differences and motives in a group is _______.

Cohesiveness

What is the conflict handling style that is give and take, especially between peers or when they have opposite goals?

Compromising

People who have a high tolerance for ambiguity and focus n people and the social aspects of a work situation have the _____ decision making style.

Conceptual

What method of alternative dispute reduction is this: A neutral third party acts as a conduit between disputing parties.

Conciliation

It is not safe to assume that emails are ______.

Confidential

A _______ occurs when a group perceives that its interests are being disputed by another.

Conflict

Group members' interactions to work through task and interpersonal disagreements is a _____.

Conflict process

A shared perception among group members about the intensity of disagreement over tasks or relationships is a ______.

Conflict state

When all members of a group either agree with a decision or are able to support it, they have reached ______.

Consensus

Research with students from Germany, Belgium, and England demonstrated that ______ did reduce prejudice.

Contact

When you are an effective listener, you focus on the message's ______.

Content

When we ignore conflict, it is likely to _____.

Continue or escalate

Communication begins when a sender ______ an idea or thought.

Encodes

The process of conscientiously using the best available data when making managerial decisions is ______ decision making.

Evidence based

Knowledge that can be explained with ease is ______ knowledge.

Explicit

Examples of nonverbal communication include touching, posture, and ______.

Eye contact

The key sources of nonverbal messages include touch, gestures, and _______.

Facial expressions

What method of alternative dispute reduction is this: A third party informally urges parties to deal directly and constructively with each other.

Facilitation

The part of the communication process in which the receiver expresses a reaction to the sender's message is _______.

Feedback

The process of sending _______ back and forth occurs until the sender and receiver believe they have effectively communicated.

Feedback

When a receiver reacts to a sender's message, ______ is returned to the sender.

Feedback

When the receiver reacts to the sender's message, the receiver is at which stage of the communication process?

Feedback

When managers are using the rational model and optimizing as they make decisions, they are doing which of the following?

Finding the ideal solution

Which of the following is added to oral communication because of nonverbal communication?

Flavor

When company policies enable employees to work from different locations, companies are using ________.

Flex space

When company policies enable, flexible scheduling, covering either the time when work must be completed (deadlines) or the limits of the workday, companies are using _______.

Flex time

It is important to have a supportive supervisor when flextime is desired to ensure that ______.

Flextime can be used

_______ conflict is also referred to as constructive or cooperative conflict.

Functional

_______ conflict is characterized by consultative interactions, mutual respect, and attention to the issues.

Functional

The first two steps in the rational decision-making model are determining the issue and ______.

Generating alternative solutions

Social media can be used to communicate effectively across all _______.

Generations

The phenomenon that occurs when people who are members of a cohesive in group so strive for unanimity that they fail to realistically appraise alternative courses of action is called _____.

Groupthink

Cognitive shortcuts or biases we use to simplify the making of decisions are judgmental _______.

Heuristics

A judgement that is based on a subconscious mixing of information stored in memory is a(n) _______.

Holistic hunch

A nonverbal message sent by having your palms up would express _______.

Immediacy and openness

Bullying and interactional injustice are forms of ______.

Incivility

What is the conflict handling style that cooperatively identifies the problem, generates and weighs alternatives, and selects a solution?

Integrating

An approach in which a host of interests are considered, resulting in an agreement that is satisfactory for both parties is _______.

Integrative negotiation

When you make a decision that comes to mind without clear awareness or evaluation of the evoking cues, this is ______.

Intuition

What listening style is this: Reflect what is said and partially participate.

Involved

Realizing which emotions will best suit your objectives and being mindful of them during negotiation is ______.

Knowing your ideal emotions

Which of the following can serve as a message foundation?

Language

Research has shown that contact hypothesis is naive and _______.

Limited

The extent to which group members feel comfortable disagreeing with other group members is ______.

Minority dissent

Which of the following is a benefit of nonverbal communication?

More accurate interpretation of a message

Research on the contact hypothesis has shown that intergroup friendships are desirable, but are readily overpowered by ______ intergroup interactions.

Negative

Decision making that involved at least two parties with distinct preferences and a give and take between them is ______.

Negotiation

Anything that interferes with the transmission and understanding of a message is ______.

Noise

The failure to correct mis perceptions or conceal the negotiator's own position or circumstance such as conflict of interest is _______.

Nondisclosure

________ communication includes your facial expressions and body movements, as well as how you dress or how close you stand to other people.

Nonverbal

The avoiding and _______ styles are inappropriate when the issue is important to you.

Obliging

What is the conflict handling style that smoothens it over by minimizing differences to please the other party?

Obliging

What method of alternative dispute reduction is this: A trusted person hears grievances confidentially and tries to arrange a solution.

Ombudsman

When you can possibly produce results that surpass goals, it is a(n) ______.

Opportunity

What listening style is this: Assume the speaker is responsible for the interaction.

Passive

When people believe that they are being attacked or threatened, their behavior becomes defensive and __________.

Passive-aggressive

What method of alternative dispute reduction is this: A panel of trustworthy coworkers who remain objective hear both sides and offer recommendations.

Peer review

People do no retain what they hear because of noise and _________.

Personal listening style

Interpersonal opposition based on personal disagreement is a(n) ______ conflict.

Personality

Interpersonal opposition based on personal disagreement is a(n) _______.

Personality conflict

Conflict that reveals varying ideas outside of the personal opinions of the managers is ______ conflict.

Programmed

In-group members exaggerate the differences between their group and others, creating a distorted perception of ______.

Reality

Work-family conflict can be _______ if employees have a family-supportive philosophy.

Reduced

Negative or inappropriate information about you on social media can damage your _______ and lead to job loss and social stigma.

Reputation

Deciding to choose a solution that meets enough minimum qualifications is ______.

Satisficing

Using capital letters in an email is the equivalent of ______.

Shouting

________ are web-based and mobile technologies that generate interactive dialog with members of a network.

Social media

In Asian cultures, eye contact is avoided to demonstrate deference and ________.

Submissiveness

Knowledge that is gained through experience that is hard to explain is _____ knowledge.

Tacit

According to the text, a major drawback of _________ is that "winning the debate" may overshadow the issue at hand, leading to a less than desired conclusion.

The dialectic method

Factors that can affect the richness of a media include the feedback's speed, the media type, and _______.

The message's channel

When the demands from work and family domains are mutually incompatible, the result is _____.

Work-family conflict

Examples of negotiations that an employee may make with an employer include promotion, salary, and ______.

Working hours