Decision Support & Computer Applications

Select the true statements about the analytical hierarchy process (AHP) model.

Allows for many variables or conditions to be considered and prioritized, resulting in the selection of the best alternatives or projects. Intricate situations and scenarios are analyzed by deconstructing the problem into a visible hierarchy that can be analyzed through comparison. A multi-criteria programming model that uses an analytical hierarchy process for decision making.

Of the decisions/activities listed, which would be considered unstructured decisions?

Capital budgeting decisions Strategic goal development

Select the true statements about the balanced scorecard method for decision making.

Choice, The balanced scorecard framework was developed by Robert Kaplan and David Norton and is used to structure an organization's strategic plan and goals. The balanced scorecard framework was developed by Robert Kaplan and David Norton and is used to structure an organization's strategic plan and goals. , Choice, In order to get the information they need to create a balanced scorecard, managers rely on output provided from executive support systems (ESS). In order to get the information they need to create a balanced scorecard, managers rely on output provided from executive support systems (ESS). , Choice, Measurable outcomes on a balanced scorecard include financial, internal business processes, learning and growth, and customers. Measurable outcomes on a balanced scorecard include financial, internal business processes, learning and growth, and customers.

Which of the following should be considered when evaluating alternatives? Multiple select question.

Costs Disadvantages

Which business computer application system typically begins by collecting customer information such as email, telephone, and social media data, and then combines this with information regarding the customer's buying habits, so that the management team can better anticipate customer desires?

Customer Relationship Management (CRM) System

Select all that apply Henry Mintzberg, a Canadian researcher on management and business, classifies management roles into three categories. Which of the following are the three categories identified by Mintzberg?

Decisional roles Informational roles Interpersonal roles

Select all that apply Select the true statements about management filters.

Filters are often predefined by the organization and are designed to eliminate the time-consuming task of searching through large volumes of data. Management filters are provided by many project management software applications. Filters allow managers the ability to search the specific type of data that is needed for a specific decision.

Select all that apply A variety of Management Information Systems (MIS) and the reports they provide are used to assist in making structured decisions. Which of the following are common reports provided by MIS?

Forecasting reports Exception reports Production reports

Which element of an EIS provides executives with visibility over a firm's personnel issues?

HRM

General Electric Digital's Predix Platform and ABB's Ability are examples of executive information systems applications that focus on ___

MOM

With its Dynamics suite, this company has one of the most powerful ERP products available.

Microsoft

Select all that apply The analytical hierarchy process (AHP) is a multi-criteria programming model that uses an analytical hierarchy process for decision making in multifaceted operational environments. Data included in an AHP model includes which of the following?

Observational data Data from enterprise systems Qualitative data

Select all that apply Of the decisions/activities listed, which would be considered structured decisions?

Payroll and overtime decisions Inventory decisions

Today's Behavioral scientists have created behavioral models that identify actual management behaviors. Based on their observations, researchers offer a set of five management attributes. Which of the following are contemporary management behaviors?

Perform work at a fast pace Currency of information Fragmented activities

Providing managers with increased visibility of the entire logistics process so that they can improve the efficiency of the entire system is the primary function of any ___ system. Multiple choice question.

Supply Chain Management

Select all that apply Select the statements that are pertinent to the discussion about information quality.

The Data Management Body of Knowledge (DMBOK) defines data quality (DQ) as, the planning implementation, and control of activities that apply quality management techniques to data, in order to assure it is fit for consumption and meet the needs of data consumers. There are several factors that contribute to the quality of information including accuracy, completeness, relevance, validity, timeliness, and consistency. IBM estimates that U.S. economy loses over $3.1 trillion per year as a result of bad data.

Select all that apply Select the true statements about unstructured management decisions. Multiple select question.

Unstructured decisions involve management insight and judgment. Unstructured decisions are often executed by higher-level management and include strategic decisions such as market entry or exit, capital budgeting, and strategic goal development.

Select all that apply Ensuring that the information being used to make informed business decisions is accurate and of high quality is critical in today's business environment. Which of the following are common characteristics of information quality?

Validity Completeness Consistency

Refers to how the psychic states translate into action by the organization.

action

Includes information on the way various psychic states including beliefs, desires, and opportunities about the operating environment are formed.

belief

Most CRM helps businesses to organize three main functions. These functions include marketing, sales, and __ service.

customer

To maximize a sale force's efficiency and effectiveness, managers use __ relationship management systems.

customer

Select the 3 major elements of a supply chain management system.

customer supplier order fulfillment

Three functions of CRM include marketing, sales and ___.

customer service

An analysis tool that is similar to cost-benefit analysis, multiple-criteria ___analysis is an analysis tool used for decision making. It is not constrained by quantitative or monetary means of comparison.de

decision

Select all that apply Select 3 manufacturers of ERP software.

epicor microsoft SAP

The tools necessary to adequately hedge against significant market fluctuations is provided by ___management software.

financial

Click and drag on elements in order Many decisions required a multistep process. In order to better identify and to simplify the decision-making process, Herbert Simon created a four-stage approach to decision making. Put the steps of the decision-making process in the correct order.

intelligence design choice implementation

The key element of any executive information system (EIS) is a highly intuitive user___ , often referred to as the dashboard.

interface

Identify the current organizational landscape, stakeholders, and key personnel involved in the decision-making process in order to clearly define the context. matches Choice, Describe the context Describe the context Compare different options in order to determine which are best candidates for measure. matches Choice, Identify available options Identify available options In MCDA, consequences play an important role in the output that is created. An example of a consequence is the determination of return on investment (ROI) after money has been spent on new equipment. matches Choice, Identify and select objectives and criteria Identify and select objectives and criteria Determine the weight or level of importance of each criterion. matches Choice, Measure each criterion Measure each criterion The scores for each criterion are multiplied (with their weight) and the scores for each criterion are then added together.

matches Choice, Describe the

A component of a decision support system (DSS) is a methodology for making decisions. This is called the ___ of the DSS.

model

Executive information system applications typically provide five major categories of software support. These categories include human resources management, marketing, and which 3 of the following 4 elements?

operations financial supply chain

In the case of a manufacturing firm, the applications that provide executives with visibility over the processes involved in transitioning raw materials or intermediate products into sale-ready goods, are part of the ___ system.

operations management

Explains the methods used to measure and monitor the belief and action steps of the BAO framework.

outcome

First developed by Thomas Saaty, the analytical hierarchy ____(AHP) is a multi-criteria programming model that uses an analytical hierarchy process for decision making in multifaceted operational environments.

process

Highlight points where actual personnel numbers vary from expected norms, and allow the executive to drill down into areas of interest is a key element of the human___ management element of executive information systems applications.

resources

Which of the following performance areas are commonly observed by middle managers and operational managers?

sales performance guidlines

Select three manufacturers of customer relationship management software.

salesforce HubSpot Freshsales

Decision making involves the examination of well-defined __ alternatives designed to overcome a problem.

solution

The response to an identified problem, a _ is the method to overcome a problem.

solution

Because it determines which decisions are actually implemented, the ___ of the DSS is arguable its most important component.

user interface

Select all that apply The analytical hierarchy process (AHP) is a multi-criteria programming model that uses an analytical hierarchy process for decision making in multifaceted operational environments. Data included in an AHP model includes which of the following?

Data from enterprise systems Qualitative data Observational data

A business application that obtains data from sources internal to the firm, as well as external sources, to assist senior corporate executives in gaining a broader view of the competitive landscape are referred to as a(n) ___. Multiple choice question.

EIS

Business applications that obtain data from sources internal and external sources, to specifically assist senior executives in gaining a broader view of the competitive landscape is referred to as __.

EIS

Circling or otherwise highlighting items of interest and notating or requesting additional information or explanation provides senior executives with the ability to efficiently communicate throughout the executive's area of responsibility. This is a key element of which business application?

EIS

Which software application system integrates the management of nearly all aspects of an organization?

ERP

Business applications supported and coordinated in this platform typically include finance and accounting systems, human resource systems, production systems, logistics (supply chain management, and inventory) systems, customer resource management systems, sales and marketing systems, and many others depending on the type of organization.

Enterprise Resource Planning software

Select all that apply Select the true statements about the balanced scorecard method for decision making.

Measurable outcomes on a balanced scorecard include financial, internal business processes, learning and growth, and customers. The balanced scorecard framework was developed by Robert Kaplan and David Norton and is used to structure an organization's strategic plan and goals using measurable outcomes of organizational performance.* In order to get the information they need to create a balanced scorecard, managers rely on output provided from executive support systems (ESS).

Both Oracle and SAP offer financial management systems applications for executives with a primary focus on large corporations. Small businesses often prefer to use ___, which targets smaller firms.

Quickbooks

Select all that apply Select the true statements about structured management decisions.

Structured decisions are regularly made by individual employees and teams and frequently include operational decisions. Structured decisions involve tasks and choices that are routine. Structured decisions are made easier through the creation of defined processes and procedures.