Delta Sonic wash advisor final

What is the cost of the express interior?

$129.99

Quick Vinyl

$19.99

Seat shampoo

$20.00

How much is the regular monthly cost of the Unlimited Super Kiss plan?

$29.99

What is the full retail price of the Basic unlimited interior plan for a car?

$29.99

What is the full retail price to the basic Unlimited Interior plan for an SUV?

$34.99

How much is the regular monthly cost of the Unlimited Super Kiss Plus plan?

$44.99

What is the full retal price of the Super Unlimited Interior plan for a car?

$44.99

What is the full retail price of the Super Unlimited Interior plan for an SUV?

$49.99

6-month wax

$54.99

A customer presents you with a SK 60-day return. What must be offered first?

Sk+

Which of the following products provides protection for the customer's vehicle?

Sonic Glaze

When should you let a customer out of line?

There is an unresolvable damage preventable. There is a break down.

Aquapel is guaranteed to last ______ to ______ months.

3 to 6

A customer presents you with a basic touch-less wash from the pump. What must be offered first?

60-Day promotion

Which of the following services can be offered to any customer who has purchased or is purchasing a full priced wash?

60-Day promotion

Which wash packages are touch-less? Select all that apply.

Basic touch-less, Super Kiss, Super Kiss Plus

Aquapel is applied to the ________ only.

Front windshield

Match the following service with the proper price. Salt extraction - _______ Quick Vinyl - ______ 6-month wax - _______ Seat shampoo - _______

Salt extraction - $10.00 Quick Vinyl - $19.99 6-month wax - $54.99 Seat shampoo - $20.00

The _________ is a great value that should be offered to any customer who is purchasing a wash or has already paid for a wash.

Unlimited

A customer presents you with an Unimited Sk plan. What must be offered first?

Unlimited SK+ plan

Select all that apply. Prior to greeting the customer, when approaching the vehicle it is important to observe the exterior of the vehicle for:

bugs, mud, salt, nice finish, bird droppings, road film.

bugs/bird droppings

clear coat polish

Nice finish

clear coat protectant

Sonic Suds will ___________ the vehicle's finish.

deep clean

The clear coat protectant will protect the vehicle's finish from fading caused by _________

environment

The clear coat polish is a _________.

foaming conditioner

The clear coat protectant is a ______

liquid wax

Match tho focus areas to tho appropriate service that should be offered.

mud/salt to underspray with rust inhibitor bugs/bird droppings to clear coat polish Nice finish to clear coat protectant

Sonic Suds is a ________

pre cleaning foam.

Super Kiss Unlimited Plan members are able to:

receive a SK every visit, at any location

Sonic Gloss is a ______ enhancer applied to the paint.

shine

The Super Interior is the Basic Interior cleaning plus a ___________________________

steam cleaning of the windows, door jambs, door panels, and center console.

If a car wash includes Revitalizer, it means the wash is ____________.

touch less

What products) is/are designed to address brake dust and dirty rims?

white wall tire, & rim cleaner

The unlimited basic interior plan includes unlimited _________ everyday at any location.

Basic Interior Cleaning

Salt extraction

$10.00

If you cannot assist a customer, what should you do?

Ask a manager to assist you and/or the customer

Which package includes soft cloth brushes?

Basic

Select all benefits of the leather cleaner and conditioner package.

Cleans and rejuvenates, Prevents drying and cracking.

Select all the added benefits of the Super Interior.

Cleans, sanitizes, and refreshes interior, streak-free windows, extra vacuuming.

The 90 day and 6 month waxes both include which of the following benefits?

Decontamination of all flat surfaces. Rubber and texturized moldings dressed.

Select all that apply. The clear coat polish will ___________, ______ and _______ the vehicles finish.

Deep clean, shine and conditions

If a customer has an unlimited sticker on the vehicle but it is inactive, you should offer the promotion rate.

False

The Super Interior will shine and protect the vinyl, as well as remove stains from the upholstery.

False

When a customer purchases the salt extraction, we cannot guarantee 100% removal of salt.

False

The carpet shampoo includes the floor of the vehicle as well as the _________.

Floor mats

When underspray with rust inhibitor is applied to a vehicle, the first step is to flush the undercarriage out with _______.

Fresh water

The revitalizer is a ________ spray.

High pressure

What should you ask every customer who is back for their return wash?

How was your wash last time?

The customer presents you with a basic ticket. What must be offered first?

SK+ using observation method

The express detail is our Super Interior and which of the added benefits below.

Leather cleaner and conditioner, Carpet and mat shampoo, vinyl cleaned and protected, 90 day hand wax.

Select all services that cost $39.99

Leather package, Vinyl protection package, 90-day wax, carpet shampoo

The underspray will prevent ______ and ________.

Rust and Corrosion

The way you greet each customer sets the tone for the entire experience. It is important that every customer receives a warm greeting which includes your _______

Name

What is Delta Sonic's golden rule?

Never argue over trifles like $10 or a car wash

Match the wash with the proper guarantee. Basic - _________ Basic touch-less - ____________ Super Kiss -__________ Super Kiss Plus - _________

No guarantee 24hr guarantee 5 day guarantee 2 week guarantee

The vinyl protection package will ______, _____, and _______ the vehicle's vinyl.

Protect, shine and clean

Select the three that apply. Tire dressing will _________, _______, and ______ the vehicle's tires.

Protect, shine and seal

Select all that apply... Super Kiss Plus Unimited Plan menbers are able to:

Receive a SK every visit, at any location. Enloy Rain-X, Sonic Gloss, Tire dressing, and Sonic Glaze every visit.

A benefit of Rain-X is that it:

Repels rain, Sleet, and snow.

Which products are included in the super kiss plus wash? Select all that apply.

Super Kiss wash, RX, Sonic Glaze, Sonic Gloss, TD

A car wash must be purchased with the express detail in order to receive the 90-day wax.

True

Every customer should be treated the same, no matter what they purchase.

True

Hard selling could result in losing your job.

True

The "send-off" should always include a smile, receipt, and a "Thankyou".

True

The customers decision is final.

True

The salt extraction will remove salt from the mats and carpet in the front compartments only.

True

Mud/Salt

Under spray with rust inhibitor

Which products are included in the Super Kiss wash? Select all that apply.

Whitewall Tire and Rim Cleaner, Revitalizer, Sonic Suds

Which products are included in the basic touch-less wash? Select all that apply.

Whitewall Tire and Rim Cleaner, Revitalizer, Sonic Suds

A customer is unhappy with their wash quality and is going back through for a rewash. What can you do to ensure the issue is resolved?

Write the problem area on the windshield. Radio a manager to follow up.