Employability Skills

Before you post online, you should ask yourself the following question(s):

All of these answers are correct.

Critical thinking and problem solving are defined as:

Analyzing and resolving problems that arise in completing assigned tasks

The amount of income tax that is withheld from a person's payroll check is based on the information provided on the __________ form.

W-4

The amount of income tax that is withheld from a person's payroll check is based on the information provided on the:

W-4 form

A plan or a goal that guides someone's personal behavior

agenda

As a committee member, you are responsible for

all of the above

The purpose of writing a thank you note to a job interviewer is ____.

all of the above

When preparing to give a presentation you should

all of the above (become an expert on your topic, know your audience, practice, practice, practice)

Something extra that someone receives in addition to his regular pay for doing a job.

perks

Which of the following is a collection of work representing education, self-development, and career information?

portfolio

A question raised for inquiry, consideration, or solution is called a ________________.

problem

Which of the following journals is a publication directly related to a profession?

professional

Technological literacy is _____________.

knowledge about technology and the ability to use it correctly.

Part of being a civically responsible employee is understanding how the U.S. government operates. the job of the Legislative Branch of the government is to ________ laws.

make

What is the expected gratuity for good service in a restaurant?

15-20%

Informational technology changes DRAMATICALLY every

18 months

Maya worked 41 hours this week at a local hospital. She makes $12 per hour. Any time over 40 hours is paid at time and a half or 1.5. How much will Maya earn for her 41 hours of work this week?

498

What percent of companies report that most of their employees use personal electronic devices at work?

60%

How can creativity and resourcefulness help you be successful in your career?

All of the above

Simone is a corporate employee who is committed to lifelong learning. What is the BEST way that Simone can show her commitment?

Attending conferences to acquire new industry-relaated knowledge

To run or operate something (such as a factory or system) by using machines and computers instead of people doing the work.

Automation

Liable can be defined as:

Being legally responsible for something

The gestures, movements, and mannerisms by which a person communicates with others.

Body Language

To explain or qualify something is known as ____________.

Clarification

A process by which information is exchanged between individuals through a common system of symbols, signs, or behavior.

Communication

____________ keeps information about a customer from being disclosed without his or her consent.

Confidentiality

The individual negotiates diplomatic solutions to interpersonal and workplace issues.

Conflict resolution

One demonstrates ________ by negotiating diplomatic solutions to interpersonal and workplace conflicts.

Conflict resolution skills.

You are working at a graphic design firm. Your team is working on an important project and your team leader asks you to stay late to meet a deadline. Since you normally get off at 5pm from work, you previously agreed to take your neighbor to an important appointment at 6:30pm. What should you do?

Contact a friend who knows your neighbor and see if your friend can take your neighbor to the appointment and stay to finish the project deadline.

Being productive can best be described as:

Controlling a situation by making things happen or preparing for possible future problems.

Demonstrate _____________ by contributing new ideas and working with initiative

Creativity and resourcefulness

The use of internet or other electronic means to harass an individual, a group of individuals, or an organization:

Cyber Bullying

You are writing a letter to Joe Bob who is a potential customer. What is the BEST way to begin your email to Joe Bob?

Dear Mr. Bob:

You are writing an email to Sally Smith who is a potential customer. What is the BEST way to begin your email to Sally Smith?

Dear Ms. Smith,

Which of the following is a good basic rule of a business meeting?

Distribute an agenda

An individual who works well with all customers and coworkers has

Diversity awareness

Employers expect certain things from employees. One important trait employers look for in employees is "initiative". Initiative means

Doing things on your own; being a self-starter.

This term best describes rules of behavior based on ideas about what is morally good an

Ethics

Tammy's supervisor asks her to select the best contractor for an upcoming construction job. Tammy narrows the choices down to four contractors. What is the process for making her decision?

Evaluate all factors needed and select the most suitable contractor based on the factors.

Listening and hearing are the same thing when it comes to effective communication.

False

_______ is a prewriting strategy that helps you get your ideas flowing and consists of writing everything that comes to mind about a topic, in any order.

Free writing

Ivan's business always gives its customers a coffee mug at the end of the year as a gift. Now the supervisor says they will no longer give away coffee mugs because it isn't cost effective. Which is the most correct explanation of the supervisor's decision?

Giving cups away did not generate enough new or continuing business to pay for the cups.

Ina business or office setting, the BEST greeting when answering the telephone is

Good morning or Goof afternoon

Oki is a sales associate at a computer sales store. He notices an older man with tattered clothing enter the store. how should he first approach the customer?

Greet the customer and ask if he would like his assistance.

Conditions or practices (as in cleanliness) conductive to health is described as

Hygiene

To begin to do or make something:

Implementation

Which of the following would require that you follow a set of written directions accurately and precisely in order to keep operations working properly?

Installing the new printer and copy machine

Demonstrate ___________ by abiding by workplace policies and demonstrating honesty and reliability.

Integrity

To hear something with thoughtful attention; to give consideration.

Listening

You work at an accounting company and are furnished with a new tablet computer. After arriving to work, you turn it on and notice it is not functioning properly. This occurs after one day of using the new tablet. What is the first course of action?

Look for the operating manual to figure out what is wrong

Malicious software which is used or programmed by attackers to disrupt computer operation, gather sensitive information, or gain access to private computer systems is also called ________.

Malware

The idea that people have about someone or something

Perception

When writing resumes, why do employers prefer professional references over personal ones?

Personal references tend to be biased.

An orderly or step-by-step conception or proposal for accomplishing an objective:

Plan

Justin told his boss that he would finish the financial report by Friday. Following through on his commitment is an example of which positive workplace trait?

Reliability

Shauna works at an advertising agency and recently had a verbal argument with a co-worker, Ashley. Since then, Ashley has openly treated Shauna with insulting behavior. What is the BEST way for Shauna to resolve this conflict?

Report Ashley to the human resources manager.

Two employees working at a manufacturing company enter a shop floor to do work. One employee is wearing approved safety glasses, but the other employee is not. Why should both employees wear safety glasses?

Safety glasses should always be worn on the shop floor.

Protection that guards vulnerable assets from harm is called ________.

Security

Demonstrate ________ by contributing to the success of the team, assisting others, and requesting help when needed.

Teamwork skills

Communication at a distance by technological means, particularly through electrical signals or electromagnetic waves:

Telecommunications

Why is having diversity in a company staff a good idea?

There is a broader range of talents, skills, and creativity.

A person's principles or standards of behavior; one's judgement of what is important in life.

Values

The physical or emotional conditions that surround someone and impacts their growth, health, and progress is called

environment

Maxwell has been asked to send a housing inventory report to a branch manager in a local real estate company. Which of the following applications/ formats is most appropriate to use to accomplish the task?

excel

Which of the following is a good behavior to show during an interview?

smiling

The character traits and interpersonal skills that characterize a person's relationships with other people are called

soft skills

When completing the past employment section on an application, in what order should jobs be listed?

start with current or most recent jobs

What is the most important reason for cleaning the cache of your web browser after browsing the internet?

to optimize browsing speed

The word "critical" means:

use one's mind to produce thoughts of, relating to, or being a turning point or specially important juncture