Environment of business
Which of the following maintains that it is illegal for individuals, firms, or third parties doing business in U.S. markets to, in the words of the law, "make payments to foreign government officials to assist in obtaining or retaining business"? -Protecting Older Workers Against Discrimination (POWAD) Act -Title VII of the Civil Rights Act of 1964 -Foreign Corrupt Practices Act (FCPA) -Bribery Act
Foreign Corrupt Practices Act (FCPA)
Which of these is an ethical perspective ("moral philosophy") that focuses on the rights of individuals and on the intentions associated with a particular behavior rather than on its consequences? -ethical formalism -egoism -results theory -consequentialism
ethical formalism
Which strategy to reduce overall costs and expenditures creates the most criticism and anxiety? -developing other mechanisms for eliminating resources or nonperforming assets. -simplifying products and processes . -decreasing quality and promises in service delivery. -"reducing" the workforce (i.e., laying off employees)
"reducing" the workforce (i.e., laying off employees)
Which of these situations may constitute quid pro quo sexual harassment? -An employee asks one of their subordinates out to dinner over and over again even though the subordinate always says no. -Several male employees of a company make repeated remarks about how men are more intelligent than women, which makes the environment difficult for female employees. -A manager suggests to one of their employees that the employee will receive a raise in exchange for sexual favors. -An employee makes unwelcomed sexual advances toward a coworker even though the coworker denies the advances.
A manager suggests to one of their employees that the employee will receive a raise in exchange for sexual favors.
In the ACORN model for handling generational diversity in the workplace, the "A" stands for ____________. -Adapting the work climate -Adopting new employee standards -Accommodating employee differences -Answering employee concerns
Accommodating employee differences
Which of the following statements best describes the legal standards concerning advertising communication? -Scientific evidence is not helpful for substantiating claims that manufacturers make about their products. -There is no tolerance for any type of exaggeration. -Companies are free to make claims about their products because consumers are expected to have common sense to distinguish between truth and fantasy. -Although a certain amount of exaggeration and puffery is tolerated, deceptive claims or claims that cannot be substantiated are likely to invite legal action.
Although a certain amount of exaggeration and puffery is tolerated, deceptive claims or claims that cannot be substantiated are likely to invite legal action.
What is the definition of "employer of choice?" -An organization of any size in any industry that is able to attract, optimize, and retain the best employee talent over the long term. -An employer that refuses to lay off employees when economic times become difficult. -An employer that follows all applicable laws relating to employment. -An organization of any size that is the best in the industry in terms of recruiting and paying employees.
An organization of any size in any industry that is able to attract, optimize, and retain the best employee talent over the long term.
Which of the following statements is true about authentic leadership? -Emotional intelligence is not important to an authentic leader. -Authentic leadership skills can be learned -Authentic leaders use a transactional approach to leadership. -Authentic leadership is best suited in quickly changing ethical climates.
Authentic leadership skills can be learned
Which of the following is a self-regulatory organization that will assist in out-of-court settlements between consumers and businesses? -Consumers Union -National Consumer League -Consumer Product Safety Commission -Better Business Bureau (BBB)
Better Business Bureau (BBB)
Which department of the Federal Trade Commission (FTC) works to protect consumers against unfair, deceptive, and fraudulent practices? -Consumer Information Bureau -Consumer Product Safety Commission -Bureau of Consumer Protection -Deceptive Trade Practices Commission
Bureau of Consumer Protection
The Fair Labor Standards Act (FLSA) mandated which of the following regarding child labor? -Children over the age of 14 do not need a work permit. -Children under the age of 14 are allowed to do only certain kinds of work. -Children between the ages of 16 and 18 are restricted in the number of work hours they are allowed. -Children under the age of 14 are prohibited from taking any job.
Children under the age of 14 are allowed to do only certain kinds of work.
The Dodd-Frank Act established which of the following? -Better Business Bureau (BBB) -Federal Trade Commission (FTC) -Consumer Affairs and Outreach Division -Consumer Financial Protection Bureau (CFPB)
Consumer Financial Protection Bureau (CFPB)
How did the American Dream of "home ownership" contribute to the 2009-2013 recession? -Most people owned more than one house. -Too many people paid off their mortgages and became debt-free. -Consumers bought homes they could not really afford. -Legally, it became more favorable to buy a house than to rent.
Consumers bought homes they could not really afford.
What is one of the benefits of employee stock ownership plans (ESOPs)? -Employees are motivated to contribute to and gain from company success. -Employees are guaranteed a return on company stock even if the firm goes bankrupt. -Employees are more likely to be promoted to higher positions where they receive higher compensation. -Organizations with ESOPs are managed well because of strong leadership.
Employees are more likely to be promoted to higher positions where they receive higher compensation.
What is the intent of the whistle-blower bounty program established by the Dodd-Frank Act? -Encourage whistle-blowers to come forward through the offer of rewards. -Automatically reward whistle-blowers for reporting company misconduct to government officials. -Threaten whistle-blowers with punishment if they do not step forward. -Prohibit organizational retaliation for whistle-blowers who report misconduct.
Encourage whistle-blowers to come forward through the offer of rewards.
If an employee wanted to file a racial discrimination complaint, they would file with which agency? -Occupational Safety and Health Administration (OSHA) -Department of Justice (DOJ) -National Labor Relations Board (NLRB) -Equal Employee Opportunity Commission (EEOC)
Equal Employee Opportunity Commission (EEOC)
______ refers to the character of the decision-making process employees use to determine if their responses to ethical issues are right or wrong. -Opportunity -Organizational values -Business ethics -Ethical culture
Ethical culture
An organization's _______________ should be knowledgeable about the industry's laws and regulations, as well as adept at communicating and reinforcing values that build an ethical corporate culture. -Voluntary leaders -Mandated leaders -Ethics and compliance officers -Entry-level employees
Ethics and compliance officers
The __________________ is responsible for regulating and monitoring interstate communications, including advertising communications, by radio, television, satellite, and cable. -Bureau of Consumer Protection -Federal Trade Commission -Consumer Product Safety Commission -Federal Communications Commission
Federal Communications Commission
Which governmental agency reports the top consumer complaints across the nation annually? -Federal Trade Commission (FTC) -Federal Consumer Commission (FCC) -Better Business Bureau (BBB) -Bureau of Consumer Protection
Federal Trade Commission (FTC)
The __________________ is charged with protecting the health of consumers by ensuring the safety and security of our food supply. -Food and Drug Administration -Federal Health & Safety Commission -Federal Trade Commission -Federal Farm Bureau
Food and Drug Administration
Which of the following most closely describes the relationship between consumers and businesses? -All consumers are closely affiliated with the ethical principles the companies they buy from represent. -There really is no relationship between businesses and consumers -The relationships between consumers and businesses are purely. economic in nature through the exchange of value. -Fundamentally consumers and businesses are connected by an economic relationship which begins with an exchange and often leads to a deeper attachment or affiliation.
Fundamentally consumers and businesses are connected by an economic relationship which begins with an exchange and often leads to a deeper attachment or affiliation.
What impact has information services and the internet had on consumers and businesses? -The Internet and other information services have not had a substantial impact on consumers and businesses. -Greater information services and the Internet have shifted power back to businesses since they can now obtain more information about their customers. -Information services have shifted the balance of power between consumers and businesses because consumers are able to compare prices, read independent rankings, and obtain greater knowledge about products, companies, and competitors. -The balance of power between consumers and business has remained the same because businesses have obtained greater access to information about their competitors.
Information services have shifted the balance of power between consumers and businesses because consumers are able to compare prices, read independent rankings, and obtain greater knowledge about products, companies, and competitors.
Which of the following is a major disadvantage of "workforce reduction?" -Intellectual capital is lost when employees are terminated. -Companies must pay a year's worth of compensation to terminated employees. -The company's financial performance will suffer in the short-run -Overall labor costs tend to increase.
Intellectual capital is lost when employees are terminated.
What did the Employee Retirement Income Security Act (ERISA) of 1974 do? -It set uniform minimum standards to assure that employee benefit plans are established and maintained in a fair, equitable, and financially-sound manner. -It detailed what benefits a company must offer its employees. -It mandated that companies create a financially sound employee pension plan for full- and part-time employees. -It developed standards for the minimum wages a company could pay its employees in order to fulfill Social Security retirement obligations.
It set uniform minimum standards to assure that employee benefit plans are established and maintained in a fair, equitable, and financially-sound manner.
___________ is when an organization partners less-experienced employees as mentors to more experienced employees. -Full employment -Employee engagement -Outsourcing -Reverse mentoring
Reverse mentoring
What was enacted to restore stakeholder confidence and provide a new standard of ethical behavior for U.S. businesses in the wake of Enron and WorldCom in the early 2000s? -Sherman Antitrust Act -Dodd-Frank Wall Street Reform and Consumer Protection Act -Sarbanes-Oxley (SOX) Act -Consumer Financial Protection Bureau (CFPB)
Sarbanes-Oxley (SOX) Act
___ is the law created to protect investors by improving the accuracy and reliability of corporate reports and financial disclosures. -Public Company Accounting Oversight Board -Troubled Assets Recovery Program -Sarbanes-Oxley Act -Federal Trade Commission Act -Consumer Financial Protection Bureau
Sarbanes-Oxley Act
___ is when an industry-level organization, like a trade association or professional society, creates a set of rules and enforces regulations within its own industry. -Political Action Committee -Self-regulatory community -Whistleblowing -A private interest group
Self-regulatory community
Which of the following is a reason why a company might employ lobbyists? -The risk of investing time and money into self-regulation -Increasing demand for sustainable products -A trend toward spending more money on digital advertising -The threat of legislation or regulation that may affect a company's operations or profits negatively
The threat of legislation or regulation that may affect a company's operations or profits negatively
________ prohibit(s) employment discrimination on the basis of race, national origin, color, religion and gender. -Title VII of the Civil Rights Act of 1964 -The Americans with Disabilities Act -The International Employment Rights Treaty -Affirmative Action
Title VII of the Civil Rights Act of 1964
Groups formed by members of a particular industry to promote the interests and concerns of their industry through means such as lobbying, publishing, and advertising are called ___ -trade associations -whistleblowers -board of directors -lobbyists
Trade associations
The _____ is a person who exposes an employer's wrongdoing to outsiders, such as the media or government regulatory agencies. -Whistleblower -Auditor -Lobbyist -Accountant
Whistleblower
__________ expose an employer's wrongdoing to outsiders, such as the media or government regulatory agencies. -Private investigators -Ethics officers -Whistleblowers -Secret shoppers
Whistleblowers
A recall occurs when _______________. -consumers are caught committing fraud. -companies are sued for liability issues. -consumers break a product and send it back. -a company's products are found to be potentially harmful or defective.
a company's products are found to be potentially harmful or defective
What did the Federal Trade Commission Act of 1914 outlaw? -all deceptive and unfair trade practices -interstate sales of wine -deceptive advertising -defective products
all deceptive and unfair trade practices
"Lemon laws" ensure that automobile sales _______________. -proceed without the use of any coercion of the part of the seller. -are accompanied by appropriate warranties and remedies for defects that impair the safety, use, or value of the vehicle. -are given a bill of sale that includes the name of the seller, the buyer, the registration date of the vehicle, and the make and model of the vehicle. -do not violate the rights of the buyer in the exchange process.
are accompanied by appropriate warranties and remedies for defects that impair the safety, use, or value of the vehicle
The greatest influence on employee behavior in an organizational context is that of _______________. -voluntary responsibilities -behavior of peers and co-workers -codes of ethics -personal moral values
behavior of peers and co-workers
A cashier intentionally does not scan all merchandise or gives a customer an unwarranted discount. What type of consumer fraud is this? -duplicity -shoplifting -collusion -shoplifting
collusion
What is a major challenge of workplace diversity? -communication challenges -lower productivity -lower levels of innovation -lower levels of innovation
communication challenges
Which ethical perspective (moral classification) considers a decision right or acceptable if it accomplishes a desired result such as pleasure, knowledge, career growth, or utility? -justice -consequentialism -ethical formalism -results theory
consequentialism
Which of the following is a business' process for creating and maintaining a positive relationship with consumers by meeting customer needs? -consumer relations -pricing policy -consumerism -marketing plan
consumer relations
The movement to protect consumers from an imbalance of power with business and to maximize consumer welfare in the marketplace is known as _______________. -the consumer welfare movement -consumerism -the Consumer Bill of Rights -the consumer proactive movement
consumerism
"Consumer fraud" is best understood as _______________. -companies intentionally deceiving consumers to derive an unfair economic advantage over the customer. -a company's practice and process for creating and maintaining a positive relationship with customers. -individuals who purchase a company's products for use other than the company intended. -consumers intentionally deceiving companies to derive an unfair economic advantage over the organization.
consumers intentionally deceiving companies to derive an unfair economic advantage over the organization.
The Home Ownership and Equity Protection Act requires home equity lenders to _______________. -disclose, in writing, the borrower's rights, payment amounts, and the consequences of defaulting on the loan. -employ loan officers who mirror the demographics of the majority of home buyers in the region. -use a practice called "red lining," to determine those customers with the lowest risk of defaulting on the loan. -verbally disclose the interest rates associated with the mortgage loan.
disclose, in writing, the borrower's rights, payment amounts, and the consequences of defaulting on the loan
Coercive power relies on _______________ to change behavior. -rewards -fear -legitimacy -expertise
fear
"Consumers" can best be described as ________________________. -individuals who purchase, use, and dispose of products for themselves and their households. -every organization's most important stakeholder. -customers that use a business' products for their household. -businesses or individuals that purchase many different products throughout their lives.
individuals who purchase, use, and dispose of products for themselves and their households
"Consumer fraud" involves _______________________. -intentional deception to derive an unfair economic advantage over an organization. -the process for creating and maintaining a positive relationship with consumers by meeting customer needs. -individuals purchasing, using, and disposing of products for themselves and their households. -corporations intentionally trying to harm consumers through deception.
intentional deception to derive an unfair economic advantage over an organization
In the ACORN model for handling generational diversity in the workplace, the "N" stands for _______________. -noticing the problems when generations talk to one another. -nourishing retention to keep the best employees. -never forgetting that all employees are valuable. -not limiting employees' right to speak out.
nourishing retention to keep the best employees.
What refers to employees' tendency to resolve workplace issues by following the directives of a manager or boss? -misconduct -obedience to authority -ethical conflict -insignificant others
obedience to authority
"Hostile work environment" involving sexual harassment includes _______________. -sexual extortion where there is a proposed or explicit exchange of job benefits for sexual favors. -a situation in which two employees had a previous relationship and are now hostile toward one another. -pictures, jokes, labels, slurs, negative stereotyping, intimidating acts, or graphic materials that show hostility toward an individual or group, and any other types of conduct that affects the work environment. -an inappropriate consensual relationship between an employer and employee.
pictures, jokes, labels, slurs, negative stereotyping, intimidating acts, or graphic materials that show hostility toward an individual or group, and any other types of conduct that affects the work environment.
Which area of law refers to a business's legal responsibility for the performance of its products? -product liability -strict accountability -lemon laws -warranties
product liability
The Nutrition Labeling and Education Act of 1990, which requires certain nutrition facts to be placed on food labels, can be most closely attributed to which right of the Consumer Bill of Rights? -right to be informed -right to safety -right to be heard -right to choose
right to be informed
Which of the following was not included in John F. Kennedy's "Consumer Bill of Rights?" -right to be heard -right to choose -right to fair treatment -right to safety
right to fair treatment
Many websites that collect consumer information do not meet the Federal Trade Commission's criteria for fair information practices, including notice, choice, access, and security. Which consumer right might this violate? -right to remedy and redress -right to privacy -right to choose -right to be heard
right to privacy
Restaurant workers that leave food on the counter for an extensive period of time could be violating which consumer right? -right to be informed -right to choose -right to safety -right to be heard
right to safety
The philosophy of "work-life balance" includes _______________. - the idea that a fulfilling life outside of work helps improve work performance while also reducing stress. -a work-place program that provides employees with services to improve mental and physical health. -one that provides mental health counseling for employees following disruptive life events. -a system to fully support diversity in the workplace
the idea that a fulfilling life outside of work helps improve work performance while also reducing stress.
Which of these is a type of private interest group? -lobbyists -board of directors -trade associations -political action committees
trade associations
Which of the following is a leadership style that tries to raise the level of commitment of employees and creates greater trust and motivation? -transformational -latte method -participatory -transactional
transformational
Which of these does the Clayton Antitrust Act specifically prohibit? -price discrimination -social responsibility -financial reform -conventional business partnerships
price discrimination
Which of these scenarios most closely exemplifies "groupthink?" -The CEO of a company is a strong supporter of family values, so the department managers allow employees time off one day a week to attend a special event for their children. -An employee believes that her company's newly proposed advertising campaign is insulting to certain groups of people and tells their manager. -An employee thinks the company should recall a potentially dangerous product, but since their entire team disagrees, the employee goes along with the decision. -An employee comes up with a scheme to cheat their company out of a substantial amount of money by charging clients more for products than what is recorded.
An employee thinks the company should recall a potentially dangerous product, but since their entire team disagrees, the employee goes along with the decision
Provisions of the Dodd-Frank Act (Wall Street Reform & Consumer Protection Act) include all of these, EXCEPT: -Added incentives and protections for whistleblowers -Creation of an agency to protect consumers from deceptive financial practices. -Creation of a bureau to provide consumers with clear information on financial products (like mortgages) and instruments. -Increased transparency of financial institutions. -Increased oversight of the manufacturing industry.
Increased oversight of the manufacturing industry
___ is the process of acting to persuade public officials, elected officials, and/or governmental officials to favor a group's position when making their decisions and rulings. -Lobbying -Stockholder activism -Corporate campaign -Power tactic
Lobbying
Which of the following is true about nonverbal communication? -It tends to be more important than spoken communication -It tends to be similar from culture to culture. -It only occurs in small groups of employees. -Often it is more trustworthy than spoken communication
Often it is more trustworthy than spoken communication
What is a major reason why an organization might foster misconduct? -The employees that work within them are bad -Pressures to succeed create opportunities that reward unethical decisions. -Employees are punished for unethical activities -The code of conduct is used as guidelines rather than formal rules.
Pressures to succeed create opportunities that reward unethical decisions.
___ are people with a shared interest who work to influence public policy in their favor in various ways, including lobbying. -Lobbyists -Private interest groups -Common cause -Trade associations -Political Action Committees
Private interest groups
To address fraudulent activities, Sarbanes-Oxley required the creation of the ____, which provides oversight of the accounting firms that audit public companies and sets standards for the auditors in these businesses. Federal Trade Commission National Labor Relations Board Federal Reserve Board Public Company Accounting Oversight Board (PCAOB)
Public Company Accounting Oversight Board (PCAOB)
The ___, passed in 1890, is the principle tool used by the federal government to prevent businesses from restraining trade and monopolizing markets -Federal Trade Commission Act -Federal Sentencing Guidelines for Organizations -Clayton Antitrust Act -Sherman Antitrust Act
Sherman Antitrust Act
___ are formal units of people who attempt to influence those decision-makers in government in order to help a particular business, cause, industry, or ideology. -Special Interest Groups -Corporate partners -Congress -Shareholder Activists
Special Interest Groups
What is the main purpose of the federal Occupational Safety and Health Administration (OSHA)? -To threaten all companies around the world with the possibility of fines and other punishment if any employees are injured or killed. -To help U.S. employees seek restitution if they have suffered as a result of poor working conditions. -To conduct surprise inspections of businesses in the U.S. to see what laws they are violating. -To ensure safe and healthful working conditions in the U.S. by setting and enforcing standards and by providing training, outreach, education, and assistance.
To ensure safe and healthful working conditions in the U.S. by setting and enforcing standards and by providing training, outreach, education, and assistance.
_______ leadership is best suited for higher levels of ethical commitment among employees and strong stakeholder support for an ethical climate. -Transactional -Transitory -Transformational -Transcendental
Transformational
___ authorized the U.S. Treasury to purchase up to $700 billion of troubled assets like mortgage-backed securities. -Bipartisan Campaign Reform Act (BRCA) -Affordable Care Act (ACA) -Citizens United -Troubled Assets Recovery Program (TARP)
Troubled Assets Recovery Program (TARP)
"Conflicts of interest" exist when employees must choose whether to _______________. -accept bribes. -advance the interests of the organization or those of society. -advance their own interests, those of the organization, or those of some other group. -carry out an assignment they perceive as unethical.
advance their own interests, those of the organization, or those of some other group
Which of the following is likely to have the most impact on a person's moral philosophy? -formal education -organizational rewards -co-worker influence -codes of ethics
formal education
It is more likely for organizations to engage in misconduct if business is treated like a _______________. -nonprofit organization -lifetime achievement delineating self-worth -game in which ordinary rules do not apply -method of survival
game in which ordinary rules do not apply
The most basic requirement of business ethical standards _______________. -demonstrate a company's desires to address the needs of society. -have been written down and communicated throughout the organization. -have been uniformly implemented through every firm's ethics code. -are centered around the mutual desire to protect the environment
have been written down and communicated throughout the organization
Which of the following describes the term ethics? -guidelines that a company provides its employees to ensure that they will act in the best interest of society. -balancing the ever-changing and complex needs of society with the desire for profit. -rules about how one should act in a business situation. -individual beliefs about what is right and wrong, good and bad, just and unjust, fair and unfair.
individual beliefs about what is right and wrong, good and bad, just and unjust, fair and unfair
A meeting between an employee and her supervisor is an example of what type of communication? -authentic -interpersonal -transactional -small group
interpersonal
Which of the following is an ethical perspective (or class of moral philosophy) that relates to evaluations of fairness, or the disposition to deal with the perceived injustices of others? -egoism -ethical formalism -justice theory -utilitarianism
justice theory
Legally, the Board of Directors has a fiduciary duty to stakeholders to _______________. -hire employees with strong ethical values -make daily decisions within the organization -lead in the best interests of the organization and its stakeholders -avoid engaging in organizational risk
lead in the best interests of the organization and its stakeholders
Micromanagement in organizations is associated with _______________. - lower morale -leader-follower congruence -respectful relationships -lack of communication
lower morale
Which of the following categories of employment discrimination is covered by Title VII of the Civil Rights Act of 1964? -age -disabilities -pregnancy -national origin
national origin
___ are organizations that ask for donations from individuals, then contribute these funds to candidates running for political office in efforts to promote that organization's goals? -political action committees -Common Cause -private interest groups -lobbyists
political action committees
What is the best way to define "moral philosophy?" -part of an organization's culture that focuses specifically on issues of right and wrong. -a set of conditions that limits barriers or provides rewards. -a set of values, beliefs, and artifacts shared by members of an organization. -principles, or rules, which individuals apply in deciding what is right or wrong.
principles, or rules, which individuals apply in deciding what is right or wrong
If employees believe that salary decisions are fair and consistent for all job categories, what type of justice exists? -utilitary -distributive -interactional -procedural
procedural
Initiatives in workplace diversity focus on _______________. -developing a workforce that is 50 percent men and 50 percent women. -understanding the ways in which people from different generations communicate and make decisions. -meeting the legal guidelines of equal opportunity. -recruiting and retaining a diverse workforce as a business imperative.
recruiting and retaining a diverse workforce as a business imperative
Who establishes the ethical tone for the entire organization? -senior managers and leadership -mid-level managers -ethics officer -employees
senior managers and leadership
Public Affairs is a department in large corporations whose objective is to ___ -channel corporate contributions to political candidates. -change voting district boundaries for political advantage. -shape and influence the decisions that government makes to be in the best interest of the corporation. -participate in public policy decisions and communicate with elected officials.
shape and influence the decisions that government makes to be in the best interest of the corporation.
Which of the following refers to a major form of observed misconduct including late arrivals, long lunch breaks, leaving early, day dreaming, excessive socializing, and use of social media that costs companies billions annually? -time theft -conflict of interest -intimidating behavior -ethical diversity
time theft
What best describes the purpose of the Federal Sentencing Guidelines for Organizations (FSGO)? -to strengthen the antitrust provisions of the Sherman Act and prohibits unfair competition. -to act as the principal tool employed by the federal government to prevent businesses from restraining trade and monopolizing markets. -to prevent financial crisis by increased financial regulation, additional oversight of the industry, and preventative measures against unhealthy risk-taking and deceptive practices. -to streamline sentencing and punishment for organizational crimes and holds companies and employees responsible for misconduct.
to streamline sentencing and punishment for organizational crimes and holds companies and employees responsible for misconduct.
Which of the following statements about Codes of Conduct is false? -They help employees determine what behaviors are acceptable. -They guarantee an ethical business climate. -They provide rules and guidelines for employees to follow. -They are formal statements of what an organization expects in the way of ethical behavior.
They guarantee an ethical business climate.
One person may have values that another person may not have. Which concept refers to this? -normative considerations -value congruence -ethical diversity -ethical formalism
ethical diversity
One of the most effective methods of ethics training is_______________. -testing employees on the code of conduct -discussing cognitive moral development -providing a video of the ethics officer -getting employees involved in resolving ethical dilemmas that employees may encounter while performing their jobs.
getting employees involved in resolving ethical dilemmas that employees may encounter while performing their jobs.
Which of these is one of the steps defined by the United States Sentencing Commission to show the existence of an effective compliance program? -make it mandatory to employ a general counsel -hire only those individuals that display strong personal ethics -hire individuals with degrees in business ethics to be ethics officers -institute a training program and communication system
institute a training program and communication system
Being untruthful with your manager about reasons for missing work is a(n) _______________ justice issue. -interactional -distributive -utilitary -procedural
interactional
What does the Family and Medical Leave Act of 1993 (FMLA) require of certain managers? -Allow employees up to a year of unpaid leave to attend to a family medical emergency without the loss of their jobs. -Provide 12 weeks of paid leave to an employee with a special family or medical circumstance. -Provide up to 12 weeks of unpaid, job-protected leave to eligible employees for certain family and medical reasons. -Provide all employees with 10 weeks of job-protected leave for certain family and medical emergencies.
Provide up to 12 weeks of unpaid, job-protected leave to eligible employees for certain family and medical reasons
Which is the best definition of "core practices?" -recognized best practices that are often encouraged by regulatory forces and industry trade associations. -Whistleblowers. -beliefs, values, and voluntary responsibilities of the organization. -externally imposed boundaries of conduct, such as laws, rules, regulations, and other requirements.
recognized best practices that are often encouraged by regulatory forces and industry trade associations
What is the "psychological contract" between an employee and their employer? -Formal contract between individuals and their employer that details the beliefs and obligations of both parties. -Terms of employment including the salary and benefits associated with an employee's position. -Employee's perception about how the company should treat him or her as an employee. -Beliefs, perceptions, expectations, and obligations that make up the agreement between individuals and the organizations that employ them.
Beliefs, perceptions, expectations, and obligations that make up the agreement between individuals and the organizations that employ them.
What was the purpose of enacting the Federal Trade Commission Act? -to further strengthen the antitrust provisions of the Sherman Antitrust Act. -to eliminate provisions of the Clayton Antitrust Act. -to give the Federal Trade Commission (FTC) unlimited power -to reverse the Sherman Antitrust Act
to further strengthen the antitrust provisions of the Sherman Antitrust Act
In a social responsibility model, accommodating employee differences entails _____________________ and giving them the best service managers can give. -reducing difficulties in communication -encouraging innovation and creativity -treating employees as customers -helping employees work with each other
treating employees as customers
To classify as a "hostile work environment," the behavior must be _______________, severe, and hostile as to affect conditions of employment and would be offensive to a reasonable person. -knowingly committed -psychologically damaging -unwelcome -verbal
unwelcome
What is "collective bargaining?" -An hourly wage aggreement on which it is possible to live according to minimum standards. -The process of ensuring that employees have the knowledge and skills to perform more than a single set of job duties. -A negotiating process where employees work through their unions to establish employment contracts and conditions with their employers. -The process of reorganizing or restructuring an organization's labor force.
A negotiating process where employees work through their unions to establish employment contracts and conditions with their employers.
Why would a company owner want to direct its company money into political candidates' campaign accounts? -A sizable contribution to a candidate may carry with it an implied understanding that the elected official will perform some favor for the company or owner. -Companies hope candidates will become loyal customers. -Whistleblower -Companies desire to perform illegal activities in their industries.
A sizable contribution to a candidate may carry with it an implied understanding that the elected official will perform some favor for the company or owner.
Why is listening an important part of communication? -It is most important in small group communication -It is important for lower-level employees, but not as much for managers -Communication cannot take place without it. -Listening is the most common form of communication.
Communication cannot take place without it.
Which federal agency enforces antitrust regulations of a civil, rather than criminal, nature? -Securities and Exchange Commission -Food and Drug Administration -Federal Reserve board -Federal Trade Commission
Federal Trade Commission
Unlike the Clayton Act (which prohibits specific practices) the _____ more broadly prohibit(s) unfair methods of competition. -Dodd-Frank Wall Street Reform and Consumer Protection Act -Sarbanes-Oxley (SOX) Act -Federal Sentencing Guidelines for Organizations -Federal Trade Commission Act
Federal Trade Commission Act
To address fraudulent activities by managers, Sarbanes Oxley required businesses to take more responsibility in all of these areas, EXCEPT: -Guidelines on sentencing and punishment for organizational crimes. -Provide principle-based, ethical leadership. -Greater financial disclosure, including complete reports with nothing withheld. -Protection of employees who disclose a company's fraudulent behaviors. -Prevents public accountants (CPA) from providing audit services along with other consulting services.
Guidelines on sentencing and punishment for organizational crimes.
What provisions did the Clayton Act include to clarify and expand upon the Sherman Antitrust Act? -It provided specific exemptions to utility and other similar industries, which tend to have natural monopolies due to the exorbitant costs involved with starting up. -It created an organization to protect consumers and businesses from unfair competition. -It limited business mergers and acquisitions that have the potential to restrict competition. -The Clayton Act made most of the provisions of the Sherman Antitrust Act null and void rather than expanding on the earlier legislation.
It limited business mergers and acquisitions that have the potential to restrict competition.
___ are organizations that solicit donations from individuals and then contribute these funds to candidates running for political office . -Political action committees -Corporate public affairs -Private interest groups -Councils of Consumer Protection -Trade associations
Political action committees
Which of the following best describes the purpose of the Dodd-Frank Act? -To act as the principal tool employed by the federal government to prevent businesses from restraining trade and monopolizing markets. -To streamline sentencing and punishment for organizational crimes and holds companies and employees responsible for misconduct. -To prevent future financial crisis by increasing financial regulation, oversight of the finance industry, and adding preventative measures against unhealthy risk-taking and deceptive practices. -To strengthen the antitrust provisions of the Sherman Act and prohibits unfair competition.
To prevent future financial crisis by increasing financial regulation, oversight of the finance industry, and adding preventative measures against unhealthy risk-taking and deceptive practices.
___ are groups formed by members of industries to promote the interests of their industry through means such as lobbying, publishing, and advertising. -Trade associations -Private interest groups -Lobbyists -Corporate public affairs departments -Political action committees
Trade associations
When might transactional leadership be highly beneficial? -When the ethical climate is changing quickly and rapid action is needed. -In situations where employees are empowered to make decisions. -During times when leaders are feeling socially isolated from employees. -When leaders want to build leader-follower congruence.
When the ethical climate is changing quickly and rapid action is needed.
Which of the following believes they should make decisions that maximize their own self-interest? -utilitarians -egoists -ethical formalists -consequentialists
egoists
By exerting self-awareness, strong leadership, and self-control, leaders display which of the following? -emotional intelligence -core practices -transactional leadership -referent leadership
emotional intelligence
Which of the following refers to an important characteristic possessed and used by ethical leaders, referring to the skills to manage themselves and their relationships with others effectively? -IQ (Intellectual Quotient) -values -emotional intelligence -core practices
emotional intelligence
Today, many states (including Georgia) still use the _______________ philosophy, that allows the employer or employee to terminate the employment relationship at any time, as long as it does not violate an employment contract or law. -vesting -master-servant total discretion -Fair Labor Standards Act -employment at will
employment at will
Ethical leaders _______________. -enforce shared organizational values to support an ethical organizational culture. -never make use of coercive leadership no matter the situation. -always use transformational leadership to motivate employees. -allow employees to follow their own individual moral codes.
enforce shared organizational values to support an ethical organizational culture
The design, arrangement, and use of furniture and equipment to maximize productivity and minimize fatigue and physical discomfort are known as ______________. -preventative health -chiropractic -ergonomics -comfort engineering
ergonomics
What did the National Labor Relations Act (NLRA) do? -prevented companies from hiring temporary employees during strikes. -placed a limit on the dues that unions could charge its members -legitimized the rights of employees to engage in collective bargaining and to strike. -allowed employees to use company time to attend union meetings.
legitimized the rights of employees to engage in collective bargaining and to strike
The process of working to persuade public and/or government officials to favor a particular position in decision-making is known as ___ -politics -whistleblowing -Common Cause -lobbying -gerrymandering
lobbying
The Section of Sarbanes-Oxley Act that initially caused the most concern for companies, required which of the following? -whistleblowers must be compensated for their reporting. -companies must not engage in illegal financial activities. -managers must create reliable internal financial controls. -the board of directors is responsible for selecting the CEO
managers must create reliable internal financial controls
Resonant leaders are _______________. -mindful of their emotions, believe that goals can be achieved, and display a caring attitude toward others. -those that require complete obedience and focuses on achievement, initiative, and self-control. -those that set high standards of performance and stringent performance standards. -participants in teams that make collaborative decisions.
mindful of their emotions, believe that goals can be achieved, and display a caring attitude toward others
The Fair Labor Standards Act (FLSA) provided for_______________. -uniform standards to assure that employee benefits plans are established and maintained in a fair and financially sound manner. -minimum wage and overtime pay, recordkeeping, and child labor standards for most private and public employers. -specific standards in safe and healthy working conditions that employers must meet. -the rights of employees to engage in collective bargaining and to strike.
minimum wage and overtime pay, recordkeeping, and child labor standards for most private and public employers
Referent power may exist when _______________. -a leader penalizes others for unacceptable behavior. -one person realizes their goals or objectives are similar to another's. -a leader has the ability to influence the behavior of others by offering them something desirable. -a belief exists that a certain person has the right to exert influence and that certain others have an obligation to accept it.
one person realizes their goals or objectives are similar to another's
What is the set of conditions that limits barriers or provides rewards? -reinforcement -opportunity -motivation -circumstances
opportunity
What are the three primary factors that together influence the ethical decision-making process? -values, norms, and regulations -society, profits, and longevity -stakeholder relationships, trust, and corporate culture -opportunity, individual factors, and organizational relationships
opportunity, individual factors, and organizational relationships
An organization's Code of Ethics must _______________. -be placed on the company's website to be enforceable. -reflect the board of directors' and senior management's desire for organizational compliance with the values and principles, mission, rules, and policies that support a climate of high ethics. -be standardized throughout industries or else it will crumble. -focus on values rather than compliance.
reflect the board of directors' and senior management's desire for organizational compliance with the values and principles, mission, rules, and policies that support a climate of high ethics.
An "ethical issue" is a problem, situation, or opportunity that _______________. -requires an individual to choose among several actions that must be evaluated as right or wrong, ethical or unethical. -harms the environment. -requires society to choose among several actions that must be evaluated as right or wrong. -harms consumers.
requires an individual to choose among several actions that must be evaluated as right or wrong, ethical or unethical.
Which of these is one of the responsibilities of the Consumer Financial Protection Bureau? -restrict unfair lending and credit card practices. -criminally prosecute cases of financial fraud. -create more stringent rules for banking institutions. -prevent consumers from defrauding other consumers.
restrict unfair lending and credit card practices
Five bases of power, including _______________, coercive, legitimate, referent, and expert power, can be used to motivate individuals either ethically or unethically in the workplace. -reward -peer -executive -formal
reward
Leader-follower congruence (similarity, parallel) takes place when leaders and followers _______________. -become aware of their weaknesses and decide to do better -share the organization's vision, ethical expectations, and objectives -each have their own set of ethical principles and values -work together to increase the organization's profits
share the organization's vision, ethical expectations, and objectives
Which of the following definitions describes "principles?" -standards that guide the behavior of individuals and groups in the world of business. -specific and pervasive boundaries for behavior that are universal and absolute and often form the basis for rules. -norms that are socially enforced, such as integrity, accountability, and trust. -sets of values or beliefs that are shared by members of an organization.
specific and pervasive boundaries for behavior that are universal and absolute and often form the basis for rules
