EOC Review for Standard 2

The staffing function is different from the organizing function because staffing is

continuous

One activity associated with the directing function of management is:

instructing employees.

Which phrase summarizes the overall purpose of employee orientation?

"Starting off on the right foot."

Which of the following is a targeted interview question that could help an HR manager assess a job applicant's ethics?

"Would you lie to someone if a manager asked you to?"

Any kind of unwelcome behavior that is carried out for the purpose of irritating or intimidating another person is called

harassment.

People who say they live by certain values but in reality do not are called

hypocrites.

A primary activity of the directing function of management is:

initiating action.

Natalie strives to live by an established set of personal ethics and sound moral principles. She is honest in all situations and always does what is right, even if it is not the most beneficial to her. In other words, Natalie acts with

integrity

Mathias is a human resources manager at a large corporation. To promote transparency and trust within his organization, he encourages employees to approach senior management with their concerns, questions, or ideas at any time. This is an example of a(n)

open-door

A manager's team consistently hits sales targets and exceeds profit goals. The manager knows that s/he is a good director by examining

quantity standards.

The part of staffing that involves seeking out and attracting qualified potential job candidates is called

recruiting

When HR management executives participate in a company's long-range planning efforts, they are taking part in

strategic management.

Most businesses provide employee orientation as soon as new employees report for work because:

that is when employees are anxious to learn.

The role of ethics in human resources management involves:

treating all employees fairly.

None of the other managerial functions can be carried out effectively without staffing because:

staffing supplies the human resources needed for management.

Exit interview

Discussions with employees who are leaving that are designed to gain feedback for the business

What happens if managers do not coordinate individual employees' work and effort?

Employees duplicate tasks and are not efficient.

Why is leadership an important aspect of directing?

Employees follow directions when they respect managers as leaders.

Orientation:

Job preparation or induction training in which new employees are acquainted with their surroundings, receive general information about the company and its policies, and are given specific information about their jobs

compensation

Pay or wages for work completed

Human resources

People who work to produce goods and services

What are the three primary characteristics of an effective control system in a business?

Suitable, understandable, and timely

Which is a situation that demonstrates the use of technology to recruit employees?

The TRN Company posts its current job openings on its website.

On-the-job training

The most common method of training; the employee learns by actually performing the job

Human resources management

The process of planning, staffing, leading, and organizing the employees of the business

Globalization

The rapid and unimpeded flow of capital, labor, and ideas across national borders

An HR manager is considering two different health care plans for his company. One is significantly cheaper but covers fewer medical conditions. This is an example of an ethical dilemma related to

compensation

Alyssa's company has a rule that requires all employees to report their work hours to their managers. Every day, Alyssa keeps track of how long she works so that she can report the correct number of hours to her boss. Alyssa's behavior is in _____ with her companys rule

compliance

Insubordination, poor attitude, inappropriate language, and other unacceptable workplace behaviors are all reasons for __________ in the workplace.

conflict

Kathy, a manager at a customer service agency, often reprimands her employees for getting to the office late in the morning. However, Kathy is also frequently late in the morning. Kathy is a(n)

hypocrite

To control various business activities in an effective manner, managers must first

set appropriate standards.

Benefits

Advantages or payments employees receive in addition to their wages (e.g., sick time, holiday pay, health insurance)

Job specification

Explanation of the skills, knowledge, and characteristics required for a job

Compliance

Fulfilling the requirements of the law

Which of the following is a primary staffing consideration when a manager decides to hire a new employee?

Necessary skills

Which of the following is a benefit to businesses of orienting new employees?

Reduces turnover

Which of the following is a reason that the role of HR management is changing:

There is greater diversity in the workforce.

How are human resources managers like moral "compasses"?

They guide employees toward ethical behavior.

Which of the following is an example of human resources management?

Tony explains the company's policies to a new employee during orientation.

Melanie is showing a group of new employees how to perform work-related tasks. What staffing activity is Melanie performing?

Training

The first task in the HR management activity of staffing is

determining need.

Joanna's coworker, Matt, frequently makes offensive jokes about Joanna's religion. Joanna is facing ____ at work

harassment

Human resources managers often walk a fine line between doing what is best for the organization versus doing

what other employees or managers want them to do.

Susannah witnessed a senior manager stealing money from a company cash drawer and reported the incident to her office's ethics hotline. Susannah is a(n)

whistleblower

Which of the following is a characteristic of human resources management?

Working with people

A business's human resources department is responsible for coordinating the ____ for employees.

performance evaluations

Human resources are a company's most important resources because

they control all other company resources.

Businesses often ask a new employee's coworkers to help __________ the new employee.

train

When a human resources department uses interactive computer simulations to help employees learn how to do their jobs, it is using technology for _____________________ purposes.

training

Job description

Explanation of responsibilities and tasks associated with a specific job

Directing is pervasive, which means that it

happens at every level of the organization.

Which of the following examples best illustrates the creative aspect of directing:

A manager instructs employees to develop a new website.

Why is directing an important management function in business?

It helps clarify the employee's role in the business.

Which of the following individuals is an example of a whistle-blower?

Jake reported that he witnessed a senior manager harassing a new employee.

Which of the following is a benefit of implementing ethics training in the workplace?

Lower penalties for ethics violations

Which of the following is a characteristic of an open-door policy?

Managers and employees are able to engage in discussions.

As a manager, Pablo is taking steps to correct a problem that is affecting the business's productivity. Which of the following types of control is Pablo using?

Rework

What management function involves identifying qualified candidates to perform the business's work?

Staffing

Which task in the staffing process ensures that employees are knowledgeable and productive?

Training and developing

Which of the following is an example of an activity associated with the directing function of management?

A manager disciplines an employee for inappropriate behavior in the workplace.

Employee-assistance programs

A project organized and sponsored by a company to help its employees

Organizational restructuring

A significant change to a business's structure or operations (e.g., merger, acquisition, downsizing)

Which of the following examples best depicts the directing function:

A supervisor tells her team the tasks they need to complete.

Employee complaint

An oral or written expression of an employee's dissatisfaction

Hirsch considers honesty, compassion, and commitment to the most important guiding principles of his life. Hirsch's behavior is shaped by his own personal

ethics

One of the purposes of providing orientation for new employees is to:

get the employees off to a good start.

Obtaining adequate documentation, interviewing all witnesses, and recommending appropriate consequences are all steps in a(n)

ethics violation investigation.

How can HR managers foster fairness in the hiring process?

By using the same hiring process for all applicants

A technology company always makes sure to use the same process for hiring new employees, even if the applicant is a friend or family member of an employee. This is an example of

fairness

Employee safety

Freedom from danger, risk, or injury in the workplace

Which of the following business trends affects HR management:

Globalization

How can hiring and firing present conflicts of interest for HR managers?

HR managers may feel pressured to hire friends and family members over strangers.

Which is an example of an ethical dilemma that human-resources managers may encounter?

Hiring a friend and family member

What is an important question that a manager must consider when hiring a new employee?

How will the company compensate this worker?

On-boarding activities

Human resources management tasks that must be performed when a new employee joins the company (e.g., orientation and paperwork)

A company posts checklists near equipment to help employees follow the proper guidelines when operating machinery. This is a form of __________ control.

feed forward

Which factor could legitimately be used as the basis for prioritizing work responsibilities?

Importance of the work

Which of the following is a result of maintaining a code of ethics?

Improved employee loyalty

Which of the following is an effect of over staffing:

Inefficiency

Marlene is working on writing guidelines for her company's employees regarding their behavior in the workplace. In other words, she is creating a(n)

code of ethics

"Employees are expected to act with honesty, integrity, and a customer-service mindset at all times." This is an example of an organizational

code of ethics.

A well-prepared new employee orientation program should:

communicate the employer's philosophy and expectations.

According to the Sarbanes-Oxley Act of 2002, all public companies must

disclose their organizational ethics code.

Josh is an HR manager at Greebriar Solutions. His manager is pressuring him to hire a man instead of a woman for an open position because he fears that the woman will leave in a few years to start a family. This is an example of an ethical dilemma related to

discrimination

Sunrise Industries has an unspoken policy not to hire women for important positions because the CEO thinks that women will simply leave the company to raise families. This is an example of

discrimination

Training, continuing education, rewarding ethical behavior, leading by example, and maintaining an open-door policy are all ways to

ensure adherence to an ethics code.

Fairness and justice are

essential to an ethical workplace culture.

Compensation; race, gender, and disabilities; hiring and firing; and employment laws are all examples of issues that present __________ for HR managers.

ethical dilemmas