Euthenics

Communication

(from Latin communicare, meaning "to share"), is the act of conveying meanings from one entity or group to another through the use of mutually understood signs, symbols, and semiotic rules.

Human relations

are relations with or between people particularly the treatment of people in a professional context.

Etiquette

are social observance required by good breeding (habit)

Parent-child (High Level)

-(before and after birth)

Professional Personal Presentation

-It goes beyond outward appearance alone. Presenting oneself in a professional manner also involves communicating clearly when asked questions, maintaining one's compassion and remembering the reasons for the job when faced with challenging clients. Professional personal presentation is the combination of all the reasons why one is a Personal Support Worker. -There is No "Me" in Team -Before focusing on the many things teamwork consists of, here are some of the things that teamwork is not.

Melancholic (Black bile)

-Melancholic people are very social and seek to contribute to the community. Being extremely thorough and accurate, they are fantastic managers with good personalities. Perfect careers for melancholic personality type should be in: management; accounting; social work; or administration.

Phlegmatic (Phlegm)

-Someone with a phlegmatic personality is usually a people person. -They seek interpersonal harmony and close relationships, which makes phlegmatic people loyal spouses and loving parents. They make it a point to preserve their relationships with old friends, distant family members, and neighbors. -tend to avoid conflict and always try to mediate between others to restore peace and harmony. -does charity and love helping others. -Ideal careers for phlegmatic personality types should be related to nursing; teaching; psychology or counseling; child development; or social services.

Choleric (Yellow bile)

-Someone with a pure choleric temperament is usually a goal-oriented person. are very savvy, analytical, and logical. -Extremely practical and straightforward, dislike small talks and enjoy deep and meaningful conversations. -they want to spend time with people who have similar professional interests. -Ideal jobs for Cholerics are related to the following industries: management; technology; statistics; engineering; programming; business

Competitive/combative (enmity) (Low Level)

-This human relation strives to find, expose and exploit the vulnerabilities of one by another, so that the one is diminished and the other exalted. -Enemies, as the opponents they are, either come together with the intent of defeating or destroying each other.

Neighborly (High Level)

-a neighborly relation involves a striving of one to be the guardian of the other. Not in the sense of running their affairs but in safe guarding their well-being (in the moments of contact) as if it was one's own.

Teamwork

-is an integral part of professionalism. Many of the ideas and concepts discussed about what makes up a professional PSW apply to being part of a team as well.

Encoder

-is the person who sends message. In oral communication the encoder is speaker, and in written communication writer is the encoder. -uses combination of symbols, words, graphs and pictures understandable by the receiver, to best convey his message in order to achieve his desired response.

Sanguine (Blood)

-lively, optimistic, buoyant, and carefree. They love adventure and have high risk tolerance. -Because this temperament is prone to pleasure-seeking behaviors, many people with sanguine personalities are likely to struggle with addictions. Their constant cravings can lead to overeating and weight problems. -very creative and can become great artists, they are fantastic entertainers -Their natural abilities will also serve them well if they choose jobs related to marketing, travel, fashion, cooking, or sports.

Presentational communication

-one-way mode of communication where an individual is speaking to an audience or presenting a presentation in writing and has no other means of engaging with the audience.

Etiquette (2)

-the customary code of polite behavior in society or among members of a particular profession or group. -Manners or set of rules that allow you to behave and interact correctly with other users in a social environment.

Interpersonal communication

-two-way means of communication that allows the participants to evaluate and respond to each other.

Interpretive communication

-writer or presenter provides the information to be interpreted by the listener with regards to ideas given to them. A one-way communication mode.

-sender -message -receiver

3 most basic elements of the communication process

1. Sanguine (blood) 2. Choleric (yellow bile) 3. Melancholic (black bile) 4. Phlegmatic (phlegm)

4 fundamental types of personality and its predominant humors

1. Great attitude 2. Considerate of others 3. Being genuinely interested in other people 4. Tolerance for others different from you 5. Practice having a 'clean mouth' 6. Humility A Sense of Humor

7 Important Traits of A Pleasing Personality

1. Character 2. Attitude 3. Excellence 4.Competency 5. Conduct 6.Professional Personal Presentation 7. Teamwork

7 keys to professional behaviors

1. Socialize 2. Appreciate Trust

A Three Point Plan

Character

It is what you do when no one is looking. A person of true character makes decisions based on what is right and follows through on what they say they will do.

Aesthetics

Associated with the evaluation of artwork or beauty

1. Values provide standards of competence and morality. 2. Values are fewer in number than attitudes 3. Values transcend specific objects, situations or persons 4. Values are relatively permanent and resistant to change. 5. Values are most central to the core of a person 6. Values have two attributes-content and intensity. The content attribute stresses that a particular code of conduct is important. The intensity attribute specifies how important that particulars code of conduct is. 7. When we rank an individual's values in terms of their intensity. We obtain the value system of that person. In the value system, all of us have a hierarchy of values; which is identified by the relative importance we assign to different values such as freedom, honesty, self-respect, and so on

Characteristics of Values

1. Context 2. Sender/Encoder 3. Message 4. Medium 5. Receiver/Decoder 6. Feedback

Components of Communication

Symbolic consequences

Each decision sends a message.

1. Friendship. 2. Family. 3. Romantic. 4. Professional. 5. Self.

FIVE BASIC TYPES OF RELATIONSHIPS

1. Romantic relationships 2. Friendships 3. Business partnerships 4. Fan, followers, clients

FOUR BASIC TYPES OF RELATIONSHIPS

Attitude

It matters and it changes everything. Keeping a positive attitude involves leaving the outside issues outside and remembering that the people you are working with are not an inconvenience but the very reason for the job.

Conduct (2)

For a professional, conduct involves both inner and outer aspects. Dressing appropriately in clothing that is clean and in good condition is a sign of respect for both yourself and the clients. Professional conduct also includes the way in which a PSW responds to questions and comments, which should always be clear, accurate and positive. The ability to maintain client confidentiality is a sign of professional conduct.

1. Values provide goals or ends for the members to aim for 2. Values provide for stabilities and uniformities in group interaction 3. Values bring legitimacy to the rules that govern specific activities. The rule are accepted as rules and followed mainly because they embody the values that most people accept. Values help to bring about some kind of adjustment between different sets of rules. The people seek the same kinds of ends or goals in different field of their life.

Functions of Values

Excellence

It involves a number of components

Competency

It is essential for a Personal Support Worker to bring the best skills possible to their job. Ongoing training is a key component of maintaining the competency needed for a PSW to keep their skills at the highest level.

-honesty -fairness -equality -dignity -diversity -individual rights.

Key moral principles

Identify the obligations (principles, rights, justice)

Obligations should be thought of in terms of principles and rights involved

1. Honesty, 2. Compassion/respect, 3. Fairness, 4. Accountability, and 5. Courage.

Responsible behavior is made up of five essential elements:

1. Human activities. 2. Family orientation. 3. Joy and humor. 4. Flexibility, adaptability, and creativity. 5. Faith and religiosity. 6. Ability to survive. 7. Hard work and industriousness. Hospitality

Some of the Filipino Values

1. Gather the facts 2.Deine the ethical issue 3. Identify the affected parts 4. Identify the consequences 5.Identify the obligations 6. Consider your character and integrity 7. Think creatively about potential actions 8. Check your gut 9. Decide on the proper ethical action and be prepared to deal with the opposing arguments

Steps of the Ethical Decision-making Process

Values

are individual beliefs that motivate people to act one way or another. They serve as a guide for human behavior.

1. The formation of communicative motivation or reason. 2. Message composition. 3. Message encoding.

The main steps inherent to all communication are:

Exploitative/dependence (master-slave) (Low Level)

This form of human relation is mostly found in commodified interactions. Example, where the basis for relating and interacting are on the one hand exploitative - one party gets more than they give back - and on the other hand are structured in such a way that the dependence recurs.

valere

Values came from the latin word _______ which means, the measure the worth of something. Values are the elements of life prevailing in any society.

Personal

Values endorsed by an individual

Moral

Values that help determine what is morally wrong or right. Those which are used to evaluate social institutions are sometimes also known as political values.

Secrecy consequences

What are the consequences if the decision or action becomes public?

1. To make clear to us why one is better than the other 2. To live an orderly social life

What objectives do we have for ethics?

1. Personal matters 2. Family matters 3. Schools, college and office environment

Where etiquette is required?

1. It is required for career success 2. It builds leadership quality in one's personality 3. It refines skills needed for exceptional service 4. It enlightens one's potential It creates an impression

Why etiquette is required?

Friendship (High Level)

a long term relation between individuals, with respect, understanding, enjoyment and caring for each other as its main aspects. It may also involve love for each other but not necessarily with a sexual aspect

Ethics (2)

a moral philosophy or code of morals practiced by a person or group of people. (code of conduct set by a business

Professional

a person that has a job that needs a skill, education or training. Peter Johnson, HR partner at accountancy firm Cassons, says: 'A professional is someone who displays high levels of expertise and efficiency.

Ethics (3)

a system of moral principles. They affect how people make decisions and lead their lives. Ethics is concerned with what is good for individuals and society and is also described as moral philosophy.

Learning to do things differently

accommodate clients' requests when you can

Ethical Behavior (2)

can be identified in different concepts, both in individual and work relationships, in corporate entities, business relations and the like. It focuses on how we react, respond in a day to day events of our lives, how we communicate, deal with every individual.

Ethnocentrism

can be said to be the lowest form of human relationship. It is built on the premise that one's culture - beliefs, customs, and traditions - are better than those of others. By default ethnocentrism seeks to belittle, demean, disregard and even to outright eliminate the other.

Morals

communal or societal norms about what is right or what is wrong

General Ethics

deals with the basic principles which are the morality of human acts (moral acts)

Ethical Behavior

defined as the application of moral principles in such given situation and people behave based on the set of standards by the society.

Strangerly/Proximal abandonment (Low Level)

defines it as "the phenomenon of physical closeness but emotional separation."

Learning from your mistakes

failure leads to success

Balance

focus on what's meaningful and important

Love-sexual (High Level)

gratification of sexual needs- physical

Professional behaviour

is a form of etiquette in the workplace that is linked primarily to respectful and courteous conduct.

Context

is a very broad field that consists different aspects. One aspect is country, culture and organization. Every organization, culture and country communicate information in their own way.

Ethical Behavior (3)

is an act in ways consistent with what society and individuals typically think are good values. It tends to be good for business and involves demonstrating respect for key moral principles

Personality

is defined as the characteristic sets of behaviors, cognitions, and emotional patterns that evolve from biological and environmental factors. While there is no generally agreed upon definition of personality, most theories focus on motivation and psychological interactions with one's environment. (Wikipedia)

Communication (2)

is simply the act of transferring information from one place, person on group to another. Every communication involves (at least) one sender, a message and a recipient. This may sound simple, but it is actually a very complex subject.

Professionalism

is skill or behavior that goes beyond what an ordinary person would have or behaving in a more formal or business-like manner.

Ethics

is the branch of knowledge that deals with moral principles.

Medium

is the channel through which encoder will communicate his message. How the message gets there. Your _______ to send a message, may be print, electronic, or sound. It may be a person as postman.

Message

is the information that is exchanged between sender and receiver.

Feedback

is the most important component of communication in business. Communication is said to be effective only when it receives some _______. It actually, completes the loop of communication.

Receiver

is the person who interprets the message, so higher the chances are of mis-communication because of receivers perception, opinion, attitude and personality.

Making the most of every moment

it may be the last time you see that person

Integrity

matching one's behavior to one's values

Ethos (Greek)

means characteristic way of acting

Mos, Morrs (Latin)

means way of acting

Personality (2)

refers to individual differences in characteristic patterns of thinking, feeling and behaving. The study of personality focuses on two broad areas: One is understanding individual differences in particular personality characteristics, such as sociability or irritability. The other is understanding how the various parts of a person come together as a whole. (APA)

Social Ethics

tackles the basic principles in the life of man as a member of the society (social acts)

Commitment

take positive action and do what needs to be done

Ownership

taking responsibility for the choices you make and the consequences

Conduct

the manner in which a person behaves, especially on a particular occasion or in a particular context.

Customs

these are acts approved by a group or society (cultural practices)

Speaking with good purpose

think before you speak

Broader systemic consequences

tied to symbolic and secrecy

Disclosure rules do not apply to:

what would you do if a news reported your action and everyone was to read it.

Identify the consequences

● Assessment of potential positive and negative consequences for affected parties by the decision ● What are the magnitude of the consequences and the probability that the consequences will happen. ● Short term vs. Long term consequences

Think creatively about potential actions

● Be sure you have not been unnecessarily forced into a corner ● You may have some choices or alternatives that have not been considered ● If you have come up with solutions "a" and "b," try to brainstorm and come up with a "c" solution that might satisfy the interests of the primary parties involved in the situation.

Decide on the proper ethical action and be prepared to deal with opposing arguments

● Consider potential actions based on the consequences, obligations, and character approaches. ● Do you come up with similar answers from the different perspectives? ● Do the obligation and character help you "check" the consequentialist preferred action? ● How can you protect the rights of those involved (or your own character) while still maximizing the overall good for all of the parties? What arguments are most compelling to you to justify the action ethically? How will you respond to those with opposing viewpoints?

Consider your character and integrity

● Consider what your relevant community members would consider to be the kind of decision that an individual of integrity would make in this situation. ● What specific virtues are relevant in the situation?

Gather the facts

● Do not jump into conclusion without any facts ● Should answer the questions 'who, what, where, when, how and why' ● Assemble as many facts as possible before proceeding ● Clarify whatever assumptions you are making

Define the ethical issues

● Don't jump to solutions without first identifying the ethical issue(s) in the situation. ● Define the ethical basis for the issue you want to focus on. ● There may be multiple ethical issues - focus on one major one at a time.

Check your gut

● Even though the prior steps have argued for a highly rational process, it is always good to "check your gut." ● Intuition is gaining credibility as a source for good decision making - knowing something is not "right." ● Particularly relevant if you have a lot of experience in the area - expert decision-making.

Identify the affected parties

● Identify who are the primary (direct) and who are the secondary (indirect) parties ● Why are they parties for the issues (Try to see things through the eyes of those individuals affected- perspective point of view)