Exam 1: Chapters 1-5
An example of a collaboration tool that supports colocated, asynchronous collaboration is A) a team room. B) e-mail. C) a MUD. D) a wall display.
A
An example of a keystone firm within a business ecosystem is a) apple and software application writers in the mobile platform ecosystem b) GUESS and fashion ecosystem c) Citibank and ATM ecosystem d) American airlines and computerized reservation ecosystem
A
An example of a social complementary asset is A) technology and service firms in adjacent markets. B) training programs. C) distributed decision-making rights. D) all of the above.
A
As described in the chapter case, the competitive force of ______ resulted in Starbucks' downturn in 2008, and it employed information systems in a strategy of ______ to combat this force a)traditional competitors, product differentiation b) new market entrants, product specialization c)substitute products, market niche d) customers, customer intimacy
A
As referred to in the text, legacy systems are A) traditional mainframe-based business information systems. B) electronic spreadsheets used on a PC. C) any pre-1990 Wintel systems. D) systems found on older ASPs.
A
Enabling management to make better decisions regarding organizing and scheduling sourcing, production, and distribution is a central feature of A) SCMs. B) TPSs. C) KMSs. D) ERPs.
A
From a business perspective, raw data is transformed systematically during various stages, transforming it into valuable information, in a process called A) the information value chain. B) the IT value chain. C) information processing. D) feedback.
A
Hardware and software acquisition costs account for about _____ percent of TCO. A) 20 B) 40 c) 60 d) 80
A
he CPO is responsible for A) ensuring that the company complies with existing data privacy laws. B) making better use of existing knowledge in organizational and management processes. C) enforcing the firm's information security policy. D) overseeing the use of information technology in the firm.
A
An example of an organizational complementary asset is a)using the appropriate business model b) a collaborative work environment c) laws and regulations d) all of the above
B
Apple Computer dominates the online legal music sales industry primarily because of a failure of recording label companies to A) invest in technology. B) adopt a new business model. C) invest in complementary assets. D) modernize their information value chain.
B
Which of the following is not one of the current changes taking place in info systems technology? a)growing business use of "big data" b)growth in cloud computing c) development of video presence software d) emerging mobile platform
C
Which of the following roles in a firm would be least affected by using mobile devices to access firm info systems? a)senior executives b) sales executives c)production workers d)operational managers
C
TCO refers to the original cost of purchased technology: both hardware and software. True or false?
False; the total cost of ownership model can be used to analyze these direct and indirect costs to help firms determine the actual specific technology implementations
DSS bring in information ONLY from internal sources. True or false?
False; they use internal information from TPS and MIS
This removal of national boundaries to organizations has increased in foreign trade, outsourcing.
Globalization
This type of system provides information to coordinate all of the business processes that deal with customers (sales, marketing, customer service)
Customer Relationship Management
Practices and technologies for designing, manufacturing, and disposing of computers, servers, etc. to minimize impact on the environment
Green Computing
Law outlining rules for medical security, privacy, and management of healthcare records
HIPPA (Health Insurance Portability and Accountability)
How does IT impact transaction costs?
IT makes it cheaper to use the marketplace making it worthwhile for firms to contract with external suppliers instead of using internal sources. Far less expensive to outsource work to a compettive marketplace rather than hire employees
US business would be allowed to use personal data from EU countries if they develop (fill in the blank / short answer)
If they develop privacy protection policies that meet EU standards
A substantial part of management responsibility is creative work driven by new knowledge and information. True or false?
True
All organizations have bedrock, unassailable assumptions that define their goals and products. True or false?
True
Order data for baseball tickets and bar code data are examples of A) raw input. B) raw output. C) customer and product data. D) sales information.
Raw Input
Many new information systems require changes in personal routines that can be paunful for those involved and require retraining and additional effort that (may or may not) be compensated This describes what?
Resistance to change organizational
Accepting the potential costs, duties, and obligations for the decisions you make is referred to as
Responsibility
This decision support system is a bridge between Wal-mart and its suppliers.
Retail Link
standard operating procedures; precise rules, procedures, and practices that have been developed to cope with virtually all expected situations
Routines
Enterprise Systems often include transactions with customers and vendors. True or false?
True
Enterprise integration requires software that can link disparate applications and enable data to flow freely among different parts of the business.True or false
True
European regulators can monitor American Use of European private info. True or false?
True
From a technical microeconomic view of an organization, organizations are seen as infinitely malleable (w capital and labor). True or false?
True
A private, self-regulating policy and enforcement mechanism that meets the objectives of government regulators and legislation but does not involve government regulation or enforcement
Safe Harbor
A corporation that funds political action committee, which in turn promotes and funds a political candidate who agrees with the value of that corporation could be seen as investing in which main category of complementary assets? a)managerial b)governmental c)social d)organizational
Social
The use of social networking platforms (internal and external), the engaging of employees, customers, and suppliers; the goal of the business is to deepend interactions and expedite information sharing
Social Business
The use of social software within and between organizations and any interested party (employees,vendors, customers); they build customer relationships and increase brand recognition
Social Data
Seeing systems as composed of both technical and social elements This view helps avoid purely technological approach; ex: the fact that a firm has recently introduced new procedures does not mean that employees will be more productive
Socio-technical View
Services for delivering and providing access to software remotely as a web-based service ex: google apps, which provide common business applications online
Software as a Service (SaaS)
Work takes place in a global workshop as well as within national boundaries; work
Space shifting
technology that aids in gathering information about a person or organization without their knowledge -may transmit user's keystrokes or display unwanted ads
Spyware
From the point of view of economics, information systems technology can be viewed as a factor of production that can be substituted for traditional capital and labor. True or false?
True
Hypertext Markup language specifies how text graphics, video, and sound are placed on a web page document. True or false?
True
Internet advertising is growing at approximately 10% a year. True or false?
True
Investment in IT is over 50% of all invested capital. True or false?
True
JAVA software is designed to run on any computing device, regardless of the specific microprocessor or operating system it uses. True or false
True
MIS job growth is projected to be 50% greater than other jobs in the next five years. True or false?
True
Privacy is the right to be left alone when you want to be, without surveillance or interference from other individuals or organizations. True or false?
True
Professionals take on special rights and obligations because of their special claims to knowledge, wisdom, and respect. True or false?
True
SANs create large central pools of storage that can be rapidly accessed and shared by multiple servers.True or false?
True
Scalability refers to the ability of a computer, product, or system to expand to serve a large number of users without breaking down. True or false?
True
Shipping a product to a customer is an example of a business process. True or false?
True
Technostress is a computer-related malady whose symptoms include fatigue. True or false?
True
The behavioral approach to information systems leaves aside technical solutions to instead analyze the psychological, social, and economic impacts of systems. True or false?
True
The collection of web services that are used to build a firm's software systems constitutes what is known as a service-oriented architecture. True or false?
True
The goal of this system is the right amount of products to destination with least amount of time and lowest cost
Supply Chain Management System
This system manages the firm's relationships with suppliers; it shares information about order, production, inventory levels, delivery of products
Supply Chain Management Systems
The drawback to copyright protection is that the underlying ideas behind the work are not protected, only their reproduction in a product. True or false?
True
The european parliament has a passed a ban on unsolicited commercial messaging. True or false?
True
The operating system is used to manage the computer's activities. True or false?
True
In these types of activities they make the delivery of the other type of activities possibly and consist of organization infrastructure ex: Administration and management, human resources (employee recruiting, hiring, training), technology (improving products and production process, and procurement (purchasing input)
Support activities
The value chain model classifies all company activities as either primary or support. True or false?
True
mass customization is a form of mass production. true or false?
True
According to the courts in the creation of software, unique concepts general functional features, and even colors are protectable by copyright law
True or false
Highlights specific activities in the business where competitive strategies can be best applied; views the firm as a series or chain of basic activities that add margin of value to a firm's products or services
Value Chain Model
Process of presenting a set of computing resources so that they can all be accessed in ways that are not restricted by physical or geographic location; enables a single physical resource to appear to the user as multiple logical resources
Virtualization
Tiny software programs that keep a record of users' online clickstreams; they report this data back to whomever owns the tracking file invisibly embedded in e-mail messages and web pages -monitors who is reading e-mail message or visiting sites
Web Bugs (Web beacons)
The multitasking, multi-user, operating system developed by Bell Laboratories that operates on a wide variety of computing platforms is A) Unix. B) Linux. C) OS X. D) COBOL.
a) UNIX
A client computer networked to a server computer, with processing split between the two types of machines is called a a) service-oriented architecture b) on-demand architecture c) multi-tiered client/server architecture d) two-tiered client/ server architecture
D
In a business hierarchy, the level that is responsible for monitoring the daily activities of the business is A) middle management. B) service workers. C) production management. D) operational management.
D
In the value chain model a)categorizes five related advantages for adding value to a firm's products or services b) sees the supply chain as the primary activity for adding value c) categorizes 4 basic strategies a firm can use to enhance its value chain d) helps a firm identify points at which info technology can most effectively enhance its competitive position
D
One of the difficulties of patent protection is a) that only underlying ideas are protected b)digital media cannot be patented c) preventing the ideas from falling into public domain d)the years of waiting to receive it
D
One set of data protection laws across all 28 EU states that increases the maximum penalties for mishandling data; data breaches must be reported as soon as possible
EU General Data Protection Regulation
This former NSA agent collected top-secret documents regarding surveillance practices and linked them; facebook had shared personal information on european citizens with NSA
Edward Snowden
A(n) ____ system collects data from various key business processes and stores the data in a single comprehensive repository, usable by other parts of the business a) transaction b) enterprise c) automatic reporting d) management information
Enterprise
This type of system enables the coordination of daily activities, efficient response to customer orders (production, inventory), help managers make decisions about daily operations long-term planning
Enterprise Resource Planning
The decision to outsource software development is also referred to as the rent-versus-buy decision. True or false?
False
The last step in analyzing an ethical issue should be to identify the stakeholders - people who have a vested interest in the outcome of the decision. True or false?
False
The use of Internet technologies allows companies to more easily sustain competitive advantage.True or false?
False
Today most business firms have discontinued operating their legacy systems, replacing these with inexpensive Web services and hosted software.True or false?
False
You would use an MIS to help decide whether to introduce a new product line.True or false?
False
The key concepts in patent laws are orignality, novelty, and value. True or false?
False (invention, originality, and novelty)
A primary example of centralized processing is client/server computing. true or false
False; Client/Server computing isa model for computing that splits processing between clients and servers on a network assigning functions to a machine
MIS systems have a lot of flexibility and analytical capability. True or false?
False; MIS use simple routines use summaries, comparisons NOT sophisticated mathematical models
Management costs have increased due to information technology. True or false?
False; Management costs have DECREASED because hierarchies have become more efficient
Whereas XML is limited to describing how data should be presented in the form of web pages, HTML can perform presentation, communication, and data storage tasks. True or false?
False; XML can classify, present, communicate and store data whereas HTML can only present data
In an efficient customer response system, digital answering systems are used to monitor and respond to customer inquiries. True or false?
False; a customer response system links consumer behavior to distribution production and supply chains
An adhocracy is a knowledge-based organization where goods and services depend on the expertise and knowledge of professionals. True or false
False; an adhocracy is a task force that must respond rapidly changing environments large groups of specialized orgnanized into short-lived
Any unsolicited email is legally considered spam. True or false?
False; any unsolicited COMMERCIAL email
The term business ecosystem describes the loosely coupled but interdependent networks of suppliers, distributors, outsourcing firms, transportation service firms, and technology manufacturers. True or false?
False; business ecosystem is loosely coupled but interdependent networks of sup. distributors outsourcing firm.
Business Processes are logically related tasks for accomplishing tasks that have been formally encoded by an organization. True or false?
False; business processes refer to unique ways an organization coordinates work, info, and knowledge
Because of IT and the reduction of agency and transaction costs, firms will grow in size. True or false?
False; firms will shrink over time as more capital is invested in IT
IT helps firms grow in size because it can grow transaction costs (costs of participating in markets). True or false?
False; it helps firms CONTRACT in size because it REDUCES transaction costs
It is very easy to hold software producers liable for their software products. True or false?
False; software producers are considered to be like books
A collection of independent firms that use information technology to coordinate their value chains to produce a product or service for a market collectively is called a(n) A) industry value chain. B) business ecosystem. C) value web. D) consortia.
c) value web
The strength of patent protection is that it: A) puts the strength of law behind copyright. B) allows protection from Internet theft of ideas put forth publicly. C) is easy to define. D) grants a monopoly on underlying concepts and ideas.
d
Citizens in some states can renew their drivers' license or apply for UE benefits online and the internet. This is an example of what "e-______"
e-governmnent
Which type of system would you use to determine what trends in your suppliers' industry will affect your firm the most in 5 years?/ a) ess b) tps c) mis d) dss
ess
Give an example of a first mover that invented a disruptive technology but failed to last
ex: PageRank (the technology behind Google) Netscape before internet search
In the microeconomic (technical definition) of this, capital and labor (primary productions factors provided by the environment) are transformed by the firm through the production process into products and services (ouputs to the environment).
organization
How does information technology flatten firms?
- broadening the distribution of information to empower lower-level employees and increase management efficiency -pushes decision-making rights lower in organization because lower-level employees receive the info they need to make decisions without supervision
What are the impacts of IT?
-IT changes relative costs of capital and costs of information. -IT affects the cost and quality of info and changes economics of information
How does IT affect the agency theory?
-IT reduces the costs of acquiring technology and hovering over your self-interested employees because it becomes easier for managers to oversee a greater number of employees
List tools for collaboration:
-e-mail and instant messaging -wikis -virtual worlds -virtual meeting systems (telepresence) -cloud collaboration services -microsoft share point -IBM sharepoint
What are some impacts of information systems on organizations?
-flattening of organizations (decision making is pushed to lower levels, fewer managers needed) -postindustrial organizations (organizations flatten because in postindustrial societies, authority increasingly relies on knowledge and competence rather than formal position)
What are some quality of life concerns that relate to information technology?
-less boundaries that separate work from amily and plain leisure -dependence
What is the role of Info systems in business today?
-most significant business relationships are digitally enabled -core b usiness processes are digitally enabled -key corporate assets are managed digitally -digital firms offer greater flexibility in organization and management
What are the three activities of information systems that are needed to provide information for organizations?
1. Execute the Process - informing the people when and how to complete the task and providing the data necessary) 2. Capturing and storing process data -processes create data such as dates, times, quantities, IS captures and stores data 3. Monitor Process Performance -indiciate how well a process is executing and help detect probles
What are the seven major components of IT infrastructure?
1. Internat Platforms 2. Computer hardware Platforms 3. Operating Systems Platforms 4. Enterprise Software Applications 5. Networking/Telecommunications 6. Consultants and system integrators 7. Data Management and Storage
What are technology drivers of infrastructure evolution?
1. Microprocessing Power 2. Law of Mass Digital Storage- the amount of digital info is roughly doubling every year; and the cost of storing is falling at an exponential rate 3. Network Economics- as network members increase, more people want to use it, value or power of a network grows exponentially as a function 4. Declining Communication Costs and the Internet
What are the six strategic business objectives that explain why people use information systems?
1. Operational Excellence 2. New Products, services, and Business models 3. Customer and Supplier Intimacy 4. Improved Decision Making 5. Competitive Advantage 6. Survival
What are the four functional areas?
1. Sales and Marketing 2. Manufacturing and Production 3. Finance and Accounting 4. Human Resources
In order to bring about change is to change which four things simultaneously?
1. Technology 2.Tasks 3. Structure 4. People
What are the 3 types of major information systems?
1. Transaction Proessing Systems 2. Business Intelligence Systems 3. Enterprise Application Systems
List the 3 types of complementary assets
1. organizational assets- appropriate business model 2. Managerial assets- incentives for management innovation 3. social assets- the internet and telecommunications infrastructure
A substitute product of most concern for a cable TV distributor is a) satellite tv b)broadcast tv c) satellite radio d) the internet
A
A virtual company A) uses the capabilities of other companies without being physically tied to those companies. B) uses Internet technology to maintain a virtual storefront. C) uses Internet technology to maintain a networked community of users. D) provides entirely Internet-driven services, or virtual products.
A
According to the ________ definition of organizations, an organization is seen as a means by which primary production factors are transformed into outputs consumed by the environment. A) microeconomic B) macroeconomic C) sociotechnical D) behavioral
A
All of the following statements regarding Lotus Notes are true except which one? A) It began as an e-mail and messaging client. B) It is a widely used collaboration tool at larger firms. C) It provides capabilities for wikis and microblogging. D) It provides tools for full version control of all company documentation.
A
Amazon's use of the Internet as a platform to sell books more efficiently than traditional bookstores illustrates a use of information services for A) low-cost leadership. B) marketing effectiveness. C) focusing on market niche. D) strengthening supplier intimacy.
A
Interpretations of Moore's Law assert that a)computing power doubles every 18 months b) Transistors decrease in size 50% every 2 years c) data storage costs decrease by 50% every 18 months d) none of the above
A
Sociologists study info systems with an eye to understanding a)how systems affect individuals, groups, and organizations b)how human decision makers perceive and use formal info c) how new info systems change the control and cost structures within the firm d)the production of digital goods
A
Telus's use of SharePoint for team sites is an example of using information systems to achieve which business objective? A) customer and supplier intimacy B) survival C) improved decision making D) operational excellence
A
The fundamental set of assumptions, values, and ways of doing things that has been accepted by most of a company's members is called its a) culture b) environment c)atmosphere d)values
A
The primary activities of a firm include: a)inbound logistics, operations, outbound logistics, sales and marketing and service b) inbound logistics, operations, outbound logistics, tech, service c) procurement, inbound logistics, operations, tech, and outbound logistics
A
Which of the following constitutes an organizational element in the UPS tracking system described in the chapter ? A) specification of procedures for identifying packages with sender and recipient info b) monitoring service levels c)promoting the company strategy of low-cost superior service d) the use of handheld computers and networks for managing package delivery
A
Which of the following is not one of the primary environmental actors that interacts with an organization and its information systems? a)sales force b)regulatory agencies c)customers d)suppliers
A
Which of the following statements is NOT true about info technology's impacts on business firms: a)it helps firms expand in size b) it helps firms lower the cost of market participation c) it helps reduce internal management costs d) it helps reduce transaction costs
A
You have been hired by Inspiration Inc., to help improve their profit margin. Inspiration Inc. is a business communications consultancy that services many clients in different industries throughout the United States. The end products of the company are customized recommendations for the best use of a client's existing resources for improving internal communications, typically delivered via documentation in different media. The company has approximately 100 consultants, all of whom are located in their central headquarters in Chicago. What system do you recommend to improve the company's business processes and increase their profit margin? A) extranet, to enable quick collaboration over the Internet, minimize the time spent communicating with the client, and minimize the amount of paperwork needed B) CRM, to maintain easily accessible customer records to minimize the time spent looking for client data C) KMS, for minimizing redundant work on similar clients D) marketing system, for improving sales levels
A
Which two of the following issues are privacy advocates and advertising industry most in conflict over ? a)opt in policy required at all sites b) a national do not track list c) an opt out policy d)discolsure and transparency in use of flash or super cookies
A and B
Which of the following is NOT one of the current software platform trends? a)grid-computing b)open-source software c)HTML5 d) software outsourcing
A) Grid computing
Sets of loosely coupled software components that exchange information with each other using standard Web communication standards and languages are referred to as a) web services b) EAI software c) SOA d) SOAP
A) Web services
The Online Privacy Alliance: A) encourages self-regulation to develop a set of privacy guidelines for its members. B) protects user privacy during interactions with Web sites. C) has established technical guidelines for ensuring privacy. D) is a government agency regulating the use of customer information.
A) encourages self-regulation to develop a set of privacy guidelines for its memberws
The marketplace for computer hardware a)has become increasingly concentrated in top firms b) has expanded to include a wide variety of start-up and mobile computing firms c) has moved significantly to Asian Firms d) has been decimated by mobile and cloud computing
A) has become increasingly concentrated in top firms
Which of the following is NOT an IT infrastructure service component? a) operating system software b) computing platforms to provide a coherent digital environment d) IT management services to plan and develop the infrastructure and provide project management
A;
"Nexus of contracts" among self-interested individuals rather than as a unified, profit-maximizing entity
Agency theory
A classic ethical dilemma is the hypothetical case of a man stealing from a grocery store in order to feed his starving family. If you used the Utilitarian Principle to evaluate this situation, you might argue that stealing the food is: a) acceptable, because the grocer suffers the least harm b) acceptable because the higher value is the survival of the family c) wrong, because the man would not want the grocer to steal from him d) wrong because if everyone were to do this the concept of personal property is defeated
B
Disciplines that contribute to the technical approach to information systems are A) computer science, engineering, and networking. B) operations research, management science, and computer science. C) engineering, utilization management, and computer science. D) management science, computer science, and engineering.
B
In a hierarchal organization, the upper levels consist of: a) managerial and professional employees b)managerial, professional, and technical employees c) professional and operational employees d) managerial, professional, and operational employees
B
Pyschologists study info systems with an eye to understanding a)how systems affect individuals, groups, and organizations b) how human decision makers perceive and use formal info c)how new info systems change the control and cost strcutures within the firm d)the production of the digital goods
B
The four major types of competitive strategy are: a)low cost leadership, substitute products and services, customers, suppliers b)low cost leadership, product differentiation, focus on market niche, and customer and uspplier intimacy c) new market entrants , substitute products and services, customers and suppliers
B
The interaction between information systems and organizations is influenced : a)primarily by decision making of middle and senior managers b)by many factors including structure, politics, culture and environment c)by two main microeconomic forces: capital and labor d) primarily by the organization's business processes and culture
B
Verizon's implementation of a Web-based digital dashboard to provide managers with real-time information, such as customer complaints, is an example of: a) improved flexibility b)improved decision making c) improved efficiency d) customer and supplier intimacy
B
Which of the following best describes how new information systems result in legal gray areas? a) they work with networked electronic data which are more difficult to control than information stored manually b)they result in new situations that are not covered by old laws c)they are implemented by technicians rather than managers d) they are created from sets of logical and technological rules rather than social ororganizational mores
B
Which of the following best describes the primary reason for implementing a new info system from a business perspective? a)the system enables the firm to create new products and services b) the system will create new value for the firm, beyond its costs c) the system will automate key business processes d) the system is in use by our primary competitors
B
Which of the following decisions requires knowledge based on collaboration and interaction? A) How long will it take to manufacture this product? B) Should we work with outside vendors on new products and services? C) In which geographical locations are our products garnering the most sales? D) Which product design is the most efficient for the user in terms of energy use?
B
You work for a highly successful advertiser that is just about to expand nationally. Of utmost importance will be finding a way to store and disseminate their clients' continually updated branding guides, which include multiple image files and text documents, to all of the firm's branches. What system will best serve these needs? A) an intranet with KMS capabilities b) an extranet with kms capabilities c) a TPS with kms capabilities d) a crm
B
______ unleash powerful economis of scale and result in declines in manufactured computer products a)internet and web technologies b) technology standards c) linux and open source software d)client/server technologies
B
Which of the following is a leading networking hardware provider? a)dell b) cisco c)seagate d)IBM
B) Cisco
Which of the following statements about trade secrets is NOT true? a) trade secret protections vary from state to state b) any intellectual product, regardless of its purpose, can be classified as a trade secret c)software that contains unique elements can be claimed as a trade secret d) trade secret law protects the actual ideas in a product
B) any intellectual product, regardless of its purpose can be classified as a trade secret
The six important business objectives of information technology are new products, services and business models; customer and supplier intimacy; survival; competitive advantage; operational excellence; and A) improved flexibility B) improved decision making C) improved business practices D) improved efficiency
B) improved decision making
The introduction of new information technology has a a) dampening effect on the discourse of business ethics b) ripple effect raising new ethical, social, and political issues c) beneficial effect for society as a whole, while raising dilemmas for consumers d) waterfall effect in raising ever more complex ethical issues
B) ripple effect raising new ethical, social, and political issues
Data sets with volumes so huge that they are beyond the ability of typical DBMS to capture, store, and anaylze
Big Data
technology that compares a person's unique characteristics such as fingerprints, face, or retinal image against a stored set profile of these characteristics.
Biometric Data
Collections of routines-- a set of tasks and activities that produced a desired outcome (goods and services)
Business Processes
A ________ is a senior manager who oversees the use of IT in the firm. A) CEO B) CFO C) CIO D) CTO
C
All of the following are advantages for a firm of cloud computing except a) ability to support mobile computing b)ability to support remote work c) ability to improve communication d)ability to rely on markets to build value
C
An example of a divisionalized bureaucracy is a A) startup firm. B) university. C) Fortune 500 firm. D) midsize manufacturer.
C
Business Processes are collections of a) informal practices and behaviors b) formalized and documented practices c) routines d) rights and privileges
C
Data management technology consists of a) physical hardware and media used by an organization for storing data b) detailed preprogrammed instructions that control and coordinate the computer hardware components in an information system c) software governing the organization of data on physical storage media d) hardware and software used to trasnfer data
C
Network economics a) applies the law of diminishing returns to communities of users b)applies traditional economics to networked users c)sees the cost of adding new members as inconsequential d) balances the high cost of adding new members to a community against the lower cost of using network infrastructure
C
Networking and telecommunications technologies, along with computer hardware, software, data management technology, and the people required to run and manage them, constitute an organization's a)data management environment b) networked environment c) it infrastructure d) info system
C
Producing bills of materials is a business process within the ________ function. a) fianance and accounting b) human resources c) manufacturing and production d) sales and marketing
C
The Internet raises the bargaining power of customers by A) creating new opportunities for building loyal customer bases. B) making more products available. C) making information available to everyone. D) lowering transaction costs.
C
The ________ helps design programs and systems to find new sources of knowledge or to make better use of existing knowledge in organizational and management processes. A) CTO B) CSO C) CKO D) CPO
C
The average number of tickets sold daily online is an example of : a)input b)raw data c) meaningful info d) feedback
C
The field that deals with behavioral issues as well as technical issues surrounding the development, use, and impact of information systems used by managers and employees in the firm is called: a)information systems literacy b) info systems architecture c)management info systems d) info technology infrastructure
C
The move of retail banking to use ATMs after Citibank unveiled its first ATMs illustrates the information system business objective of: a)improved efficiency b)customer and supplier intimacy c) survival d) competitive advantage
C
The principal liaison between the information systems groups and the rest of the organization is a(n) A) programmer. B) information systems manager. C) systems analyst. D) CTO.
C
To monitor the status of internal operations and the firm's relations with the external environment, managers need ________ systems. a) decision support b) knowledge c) transaction processing d) management information
C
Which of the following statements about collaboration is not true? A) In business, a collaboration can last as little as a few minutes. B) Business collaboration relies on the formation of teams that are assigned a specific task or goal. C) Successful collaboration can be achieved through technology regardless of the organization's culture or structure. D) One business benefit of collaboration is improved innovation.
C
Which type of system would you use to determine the five suppliers with the worst record in delivering goods on time? a) ess b) tps c) mis d)dss
C
You have been hired by a worldwide non-profit agency to implement a system to handle their donations. The system must be able to handle and record telephone, sms, and internet donations, provide up-to-the minute reports, and create highly customizable mailing lists. In addition, event fundraisers need to be able to quickly access a donor's information and history. Which of the following systems will best meet those needs? a) tps b) TPS w dss capabilities c) tps with mis capabilities d) tps w ess capabilities
C
You manage the IT department at a small startup Internet advertiser. You need to set up an inexpensive system that allows customers to see real-time statistics such as views and click-throughs about their current banner ads. Which type of system will most efficiently provide a solution? A) CRM B) enterprise system C) extranet D) intranet
C
What legal mechanism protects the owners of intellectual property from having their work copied by others? a) patent protection b)intellectual property law c) copyright law d) fair use doctrine
C)
U.S. businesses are allowed to use personal data from EU countries if they A) Have informed consent b) create a safe harbor c) develop equivalent privacy protection policies d) make their privacy protection policies publicly available
C) Develop equivalent privacy protection policies
The network standard for connecting desktop computers into local area networks that enabled the widespread adoption of client/server computing and local area networks and further stimulated the adoption of personal computers is A) TCP/IP. B) COBOL. C) Ethernet. D) ASCII.
C) Ethernet
How would you determine the market demand for your firm's IT services? a) perform a TCO analysis b) benchmark your services c) hold focus groups to asses your services d) analyze sales returns on key investments
C) Hold focus groups to asses your services
Fair Information Principles (FIP) are based on the notion f the a)accountability of the record holder b) responsibility of the record holder c) mutuality of interest between the record holder and the individual d) privacy of the individual
C) Mutuality of interest between the record holder and the individual
A set of self-contained services that communicate with each other to create a working software application is called: a) web services b) eai software c) soa d) soap
C) Service-oriented architecture
SaaS refers to A) supplying online access over networks to storage devices and storage area network technology. B) managing combinations of applications, networks, systems, storage, and security as well as providing Web site and systems performance monitoring to subscribers over the Internet. C) hosting and managing access to software applications delivered over the Internet to clients on a subscription basis. D) none of the above.
C) hosting and managing access to software applications delivered over the internet to clients on a subscription basis
This type of system is that it helps firms identify, attract, and retain most profitable customers
CRM system
This act requires websites to obtain parental permission before collecting information on children under the age of 13.
Childrens Online Protective Act (COPPA)
In ______ _______ , businesses and employees have access to applications and IT infrastructure anywhere, at any device
Cloud Computing
Model of computing in which computer processing, storage, software, and other services are provided as a shared pool of virtualized resources over a network, primarily the internet
Cloud Computing
The working with other to achieve shared and explicit goals
Collaboration
A grant that protects creators of intellectual property against copying by others for any purpose for a minimum of 70 years
Copyright
Activity at which a firm acts as a world-class leader It could involve being the world's best miniature parts designer, best package delivery service, or best thin-film manufacturer. But in general, it relies on knowledge that is gained over many years of practical field experience.
Core Competency
The Copyright Office began registering software programs in the 1990s. True or false?
False
A relocation control system that reports summaries on the total moving, house-hunting, and home financing costs for employees in all company divisions would fall into the category of: a)knowledge management systems b) transaction processing systems c) executive support systems d) mangement information systems
D
According to Leavitt's model of organizational resistance, the four components that must be changed in an organization in order to successfully implement a new information system are A) environment, organization, structure, tasks. B) technology, people, culture, and structure. C) organization, culture, management, and environment D) tasks, technology, people, and structure.
D
An example of a highly structured decision is a) creating a new product b) estimating the effect of changiing costs of supply materials c) calculating the best trucking routes for product delivery d) granting credit to a cusomter
D
An information system can enable a company to focus on a market niche through a) complex trend forecasting b)tailoring products to the client c) intensive product trend analysis d) intensive customer data analysis
D
An information system can enhance core competencies by a)providing better reporting facilities b)creating educational opportunities for management c) allowing operational employees to interact with management d)encouraging the sharing of knowledge across business units
D
Output a)is feedback that has been processed to create meaningful information b) is information that is returned to appropriate members of the organization to help them evaluate the input stage c)transfers data to the people who will use it or to the activities for which it will be used d) transfers processed information to the people who will use it or to the activities for which it will be used
D
The Federal Trade Comission FIP principle of Notice/Awareness states that a)customers must be allowed to choose how their info will be used for secondary purposes other than supporting the transaction b)data collectors must take respnsible steps to assure that consumer info is accurate and secure from unauthorized use c) there is a mechanism in place to enforce FIP principles d)web sites must disclose their info practices before collecting data
D
The ethical "no free lunch" rule states that: a) if an action cannot be taken repeatedly then it is not right to be taken at any time b) one should take the action that produces the least harm or incurs the least cost c) one can put values in rank order and understand consequences of various courses of action d) everything is owned by someone else and that the creator wants compensation for this work
D
The four major enterprise applications are A) SCMs, CRMs, DSSs, and KMSs. B) SCMs, CRMs, ESSs, and KMSs. C) enterprise systems, SCMs, DSSs, and CRMs. D) enterprise systems, SCMs, CRMs, and KMSs.
D
The introduction of the minicomputer A) allowed computers to be customized to the specific needs of departments or business units. B) enabled decentralized computing. C) offered new, powerful machines at lower prices than mainframes. D) all of the above.
D
The most common source of business system failure .is a)software bugs b)software errors c)hardware or facilities failures d)data quality
D
The term "management information systems" designates a specific category of information systems serving: a)integrated data processing throughout the firm b)transaction process reporting c) employees with online accesss to historical records d)middle management functions
D
Which field of study focuses on both a behavioral and technical understanding of information systems? A) sociology B) operations research C) economics D) management information systems
D
Which of the following industries has NOT been disrupted by the internet? a) encyclopedias b) newspapers c)clothing d)air travel
D
Which of the following is not one of the four main classifications for collaboration tools identified by the space/time matrix? A) synchronous/colocated B) same time/remote C) different time/remote D) remote/colocated
D
Which of the following is not one of the practices added in 2010 by the FTP to its framework for privacy? a) firms should build products and services that protect privacy b) firms should increase the transparency of their data collection c)firms should require consumer consent and provide clear options to opt out of data collection d)firms should limit the length of time that any personal data is stored to six months or less
D
Which of the following is one of the support activities in a firm's value chain? a) inbound logistics b)operations c) sales and marketing d) technology
D
Which of the following objectives best describes the business strategy behind the technologies implemented in Disney's Operational Command Center, as discussed in the chapter case? a)operational excellence b) new products and services c) competitive advantage d)customer support
D
Which type of system would you use to forecast the return on investment if you used new suppliers with better delivery track records? a) ess b) tps c) miss d) dss
D
You are planning the launch of your new company, an application service provider provides an online timesheet and project tracking applicaiton. To best commuicate with and manage your relationship with your users, you would want to implement a a)extranet b) intranet c) kms d) cms
D
_____ are designed to support organization-wide process coordination and integration a) DSS B) MIS c) crm systems d) enterprise applications
D
Which of the 5 moral dimensions of the information age do the central business activities of ChoicePoint raise? a) property rights and obligations b) system quality c) acountability and control d) info rights and obligations
D) Info rights
Which of the following factors provides an understanding of why computing resources today are ever more available than in previous decades? a)network economics b) law of mass digital storage and moore's law c) declining communications costs, universal standards, and the internet d) all of the above
D) all of the above
Which type of infrastructure services provides voice and video connectivity to employees, customers, and suppliers? A) networking B) telephone C) VOIP D) telecommunications
D; telecommunications
Raw facts that have NOT been organized or arranged into a form that people can understand and use
Data
These types of systems focus on decision-making for long term trends and strategic issues: ex: What will employment levels be in five years? What are the long-term industry cost trends?
Decision Support Systems
This type of system focuses on problems that are unique and rapidly changing (usually no predefined procedure) They try to answer questions like these: "What would be the impact on production schedules if we were to double sales in the month of December? What would happen to our return on investment if a factory schedule were delayed for 6 months?
Decision Support Systems
This act makes it illegal to circumvent technology-based protections of copyrighted materials
Digital Millenium Copy Right Act
What are the challenges to intellectual property rights?
Digital media is different from physical media -there is an ease of replication -there is an ease of transmission -difficulty in classifying software -compactness -difficulties in establishing uniqueness
The features of social institutions that means mechanisms are in place to determine responsibility for an action is called a) due process b) accountability c) courts of appeal d) judicial system
Due Process
An organization is a) stable formal social structure that takes resources from environment and processes them to produce outputs b) formal, legal entity with internal rules and procedures that must abide by laws c) collection of social elements d) B and C e) A,B, and C
E
The use of digital technology and internet to execute major business processes in the enterprise
E-business
The part of e-business that deals with the buying and selling of goods and services over the internet. Also includes activities that support market transactions (advertising, marketing, customer support, security, delivery, payment)
E-commerce
Application of the internet and networking technologies to digitally enable government and public sector agencies' relationships with citizens, business, and other arms of government
E-government
These types of systems integrate external and internal management across an entire organization. These systems automate this activity with an integrated software application. Their purpose is to facilitate the flow of information between all business functions inside the boundaries of the organization and manage the connections to outside stakeholders. Ex: SAP, Oracle
Enterprise Resource Planning System
Which of the following types of systems helps coordinate the flow of info between the firm and its suppliers and customers? a) intranet b) extranet c) kms d) tps
Extranet
A set of principles governing the collection and use of info about individuals; based on the notion of MUTUALITY OF INTEREST BETWEEN THE RECORD HOLDER AND THE INDIVIDUAL
Fair Information Principles
A hotel reservation system is a typical example of a management information system. True or false?
False
A social business, firms use social networks for coordinating production tasks. True or false?
False
Advances in data storage have made routine violation of individual privacy more difficult. True or false?
False
Application server software is responsible for locating and managing stored web pages. True or false?
False
Autonomic computing is implemented primarily with enterprise or ISP servers.True or false?
False
Despite the passage of several laws defining and addressing computer crime, accessing a computer system without authorization is not yet a federal crime. True or false?
False
ESSs are designed primarily to solve specific problems. True or false?
False
Even in today's legal climate, there is little incentive for firms to cooperate with prosecutors investigating financial crimes at their firm. True or false
False
Management infromation systems typically support nonroutine decision making. True or false?
False
Most MISs use sophisticated mathematical models or statistical techniques. True or false?
False
Studies have consistently shown that firms that invest greater amounts in information technology receive greater benefits than firms that invest less. True or false?
False
Data that have been shaped into a form that is meaningful and useful ex: the total number of bottles of dish detergent sold at a particular store, which brands of dish detergent were selling the most rapidly at that store or sales territory
Information
Pervasive web in which each object or machine has a unique identity and is able to use the Internet to link with other machines or send data.
Internet of things
A colleague of yours frequently takes for his own personal use small amounts of office supplies, noting that the loss to the company is minimal. You counter that if everyone were to take the office supplies, the loss would no longer be minimal. Your rationale expresses which historical ethical principle? A) Kant's Categorical Imperative B) The Golden Rule C) The Risk Aversion Principle D) The "No free lunch" rule
Kant's Categorical Imperative
This type of system supports processes for capturing and applying knowledge and expertise (how to create, produce, and deliver products and services) it collects internal knowledge and experiences with firm and make it available to employees & links to external sources of knowledge
Knowledge Management System
Existence of laws that permit individuals to recover the damages done to them by other actors, systems, or organizations
Liability
The most popular open source software is ______, it is available in free versions, and is a leading operating system for servers, mainframe computers, and supercomputers
Linux
What is the difference between client server architecture to mainframe architecture?
Mainframe architecture are much larger and the computing capacity is much smaller (modern day mainframes are extremely powerful) whereas client/server architecture are composed of desktops or laptops (called clients) and are networked to powerful servers (computers that provide the client computers with a variety of capabilities); split between machines
This system provides middle managers with reports on the organization's current performance. It is used to monitor, control, and predict future performance
Management Information System
This type of system usually provides answers to routine questions that have been specified in advance and have a predefined procedure for answering them. ex: This system might list the total pounds of lettuce used this quarter by a fast-food chain or compare total annual sales figures for specific products to planned targets
Management Information System
Composite software applications that depend on high-speed networks, universal communication standards, and open-source code ex: if you've ever personalized your facebook profile or your blog with a capability to display videos or slideshow; ex: ziprealty uses googlemaps and data provided by online real estate database (zillow) to display complete list
Mashups
Smart doll that has a microphone and wi-fi connectivity so it can host two-way conversations with children; doll takes children's words and sends them over the internet to a cloud where voice recognition software listens to compose the perfect response.
Mattel's talking barbie
According to this law, computing power doubles every 18 months
Moore's Law
In this type of client/server architecture, client requests for service are handled by different levels of servers
N-Tier Client Server Architecture
This technology has given both the govt and private sector profiling capabilities; it takes information about people from many disparate sources (employee applications, telephone records, customer listings, wanted lists) and they find obscure connections that can help identify criminals or terrorists ex: this technology might discover a man at an airline ticket counter who shares a phone number with a known terrorist before that person boards an airplane
NORA (Non-obvious relationship awareness)
technology that builds structures and processes based on the manipulation of individual atoms and molecules
Nanotechnology
The idea that Internet Service Providers ( Comcast, Time Warner, Verizon, and AT&T) must allow equal access to content regardless of the source or nature of the content. There cannot be special access for some users such as Netflix or Google Everyone must be charged the same flat fee regardless of how much bandwidth they consume
Net Neutrality
What forces and groups are in FAVOR of net neutrality?
Netflix, Amazon, Google, major consumer groups and host of bloggers and small businesses, Obamae they argue that differentiated pricing would impose heavy costs on users like YouTube, Skype, which would provide start-up companies from gaining traction
This term refers to market situations where the economic value being produced depends on the number of people using a product ex: "whats the value of a telephone if it is not connected to millions of others? email has value because it allows us to connect with millions of others" another ex: uber, messaging apps, social networks
Network Effects
Who is opposed to Net Neutrality?
Network owners (they believe regulation will slow down competitiveness and discourage capital expenditure for new networks and curb networks' ability to cope with demand for wireless traffic) and other republicans
software produced by a community of several hundred thousand programmers
Opensource software
Formal legal entities with internal rules and procedures that must abide by laws.
Organization
In this behavioral definition, this thing is a collection of rights, privileges, obligations and responsibilities delicately balanced over a period of time through conflict and conflict resolution
Organization
In the value chain model, these activities are most directly related to the production and distribution of the firm's products and services which create value ex: inbound logistics (receiving and storing materials for distribution) , operations (transforming inputs to outputs), outbound logistics (entails storing and distributing finished products) , sales and marketing, service
Primary Activities
Converting raw data into a more meaningful form is called:
Processing
Which type of system would you use to change a production schedule if a key supplier was late in delivering goods? a) ESS B) TPS C) MISS D) DSS
TPS
______ have a specific mission that someone in the business assigned to them in which they need to collaborate on the accomplishment of specific tasks
Teams
Specifications that establish the compatibility of products and the ability to communicate in a network are called a) network standards b) telecommunications standards c)technology standards d) internet standards
Technology standards
Business being conducted continuously rather than in a narrow "work day"
Time Shifting
Economic theory stating that firms grow larger because they can conduct marketplace transactions internally more cheaply than they can with external firms in the marketplace
Transaction Cost Theory
In this processing system, it records daily routine and transactions necessary to conduct business (accounting, payroll, sales order processing) This system also allows managers to monitor status of operations and relations with the external environment
Transaction Processing System
It is not feasible for companies to produce error-free software because a)any programming code is susceptible to error b)it is too expensive to create perfect software c)errors can be introduced in the maintenance stage of development d) any software of any complexity will have errors
b
Legacy systems are still used because they a)can only be run on the older mainframe computers b) are too expensive to redesign c) integrate well using new web services technologies d) contain valuable data that would be lost during redesign
b
Walmart's continuous replenishment system allows it to: A) provide mass customization. B) provide an efficient customer response system. C) strengthen customer intimacy. D) achieve economy of scale.
b
The process in law-governed societies in which laws are known and understood and there is an ability to appeal to higher authorities to ensure that the laws are applied correctly is called: A) liability. B) due process. C) the courts of appeal. D) accountability.
b) Due Process
Software products are usually compared to _______
books
Term for data and software tools for organizing, analyzing, and providing access to data to help managers and other enterprise users make more informed decisions.
business intelligence
How does the technical view of organizations fall short of understanding the full impacts of information systems in a firm? A) It sees information systems as a way to rearrange the inputs and outputs of the organization. B) It sees capital and labor as primary production factors. C) It sees the inputs and outputs, labor and capital, as being infinitely malleable. D) It sees the organization as a social structure similar to a machine.
c
Which of the following statements about Linux is NOT true? a)plays a major role in back office running local area networks b) available in free versions downloadable from the internet c) has garnered 80% of the server operating system market d) linux applications are embedded in cell phones and other handheld devices
c
Today's nanotechnology-produced computer transistors are roughly equivalent in size to a) the width of a fingernail b) a human hair. c) a virus d) an atom
c) A virus
A tiny software object embedded in a Web page and used by tracking programs to monitor online user behavior is called A) spyware. B) a super cookie. C) a Web beacon. D) a cookie.
c) a web beacon
Which of the following is not one of the reasons for the increased business focus on collaboration and teamwork? A) the need for creating innovative products and services B) growth of "interaction" jobs C) greater global presence D) the need for more efficient work hierarchies
d
Which of the following roles falls into the duties of an information systems manager? A) writing software instructions for computers B) acting as liaison between the information systems group and the rest of the organization C) translating business problems into information requirements D) managing data entry staff
d
A set of interrelated components that collect, process, store and distribute information. This "machine" supports decision making, coordination, and control
information Systems
A legal document that grants the owner an exclusive monopoly on the IDEAS BEHIND AN INVENTION for 20 years; designed to ensure that inventors of new machines or methods are rewarded for their labor while making widespread use of their inventions
patent
Mintzberg's classification of organizational structure categorizes the knowledge-based organization where goods and services depend on the expertise and knowledge of professionals as a(n) A) entrepreneurial structure. B) divisionalized bureaucracy. C) professional bureaucracy. D) adhocracy.
professional bureaucracy
The ability of a computer, product, or system to expand to serve a larger number of users without breaking down
scalability
unsolicited commercial email
spam
Examples of this kind of technology are smart watches, smart glasses
wearable devices
