Exam 1

Identify the occupation that would typically employ interns.

journalist

is a team training method that trains a team on how to share information and decisions to obtain the best team performance.

Coordination training

________ involves training sessions in which participants observe other people demonstrating the desired behavior, then have opportunities to practice the behavior themselves.

Behavior modeling

Which statement accurately characterizes electronic performance support systems (EPSSs)?

EPSSs provide expert advice when a problem occurs on the job.

In a self-assessment, an organization's responsibility is to identify opportunities and areas that need improvement.

F

Daniel, an accounting manager at Plot Co., agreed to work with a coach. He chose this in order to become more of a team player, which would, in turn, lead him to being considered for a larger role in management. After two months, however, he complained to the human resource manager that the process was time-consuming and he has not seen any positive results. Which response to Daniel's complaint would best reflect how coaching can contribute to employee development?

Getting results can take several months—and the employee has to keep practicing.

What is true of job enlargement?

It involves adding challenges or new responsibilities to employees' current jobs.

Management at an IT firm is thinking of promoting Tad, a customer service representative, to the position of senior customer relationship manager. Which scenario would make the promotion less likely to happen?

Slow growth is limiting the opportunities available in the company.

Why might an organization demote an employee to a lower-level position?

So that the employee can learn different skills

An orientation program is training designed to prepare employees to perform their jobs effectively, learn about the organization, and establish work relationships.

T

Training programs use case studies to develop employees' management skills.

T

Michael, the training coordinator at Jaxon Solutions, inspected the written materials for a new training program and concluded that the materials were not very readable. Which condition would most likely lead Michael to this conclusion?

The training material consisted of too many long sentences.

Using job experiences for development assumes that

development is most likely when an employee's skills do not fully match the skills required.

The step in the career management process in which employees receive information about their skills and knowledge and where these assets fit into the organization's plans is called

feedback

XYZ Equipment, a firm that produces manufacturing equipment for various industries, experiences an influx of new sales employees due to a recent expansion. Despite possessing a vast amount of sales experience, most of the new employees perform poorly. This is because the new recruits possess inadequate technical knowledge about the products sold by XYZ Equipment. To address the issue, the HR department decides to implement a training program using the instructional design process. As part of the process, the HR department's first step should be to

identify what the sales representatives will need to learn.

Which category in the DiSC inventory means that a person emphasizes relationships and also displays optimism?

influence

Paula, a human resource executive, is setting up a mentoring program at her company. Which action will best help the program succeed?

making sure the performance management system rewards managers for employee development

Enrique is hired as a seasonal firefighter by the Oregon Department of Forestry and Fire Protection. The training used to prepare Enrique for his firefighting job involves an online training module. In this game-like module, Enrique is virtually placed in a real-life scenario such as a garage fire or a restaurant fire, and his goal is to put out the fire and save as many lives as possible. This form of training is referred to as a(n)

simulation

Gino, a team leader at a business process outsourcing firm, tells the human resource department that a significant share of his employees are missing deadlines. The department conducts a needs assessment and tells Gino that the employees' jobs require time management skills, so a training session on time management would be likely to improve performance. In this scenario, the department's recommendations would most likely be based on a(n)

task analysis

Jacob, the vice president of Money-Makers, is reviewing the development program for the company's middle managers. He notes that management development includes psychological profiles and mentors, as well as lateral moves to positions that give managers a broader view of the company. Jacob would like to add a component of formal education. Which option could be included in this new component?

workshops involving business games and simulations