Exam 2 HM1100

This professional organization, with more than 6,000 private clubs, has a goal of advancing the profession of club management.

CMAA

This major U.S. wine-producing area is generally divided into three regions: North and central coast, great central valley, and Southern region. What state does this describe?

California

Alice Waters is an award-winning chef who has served as a role model, is a noted cookbook author, and owns _____________.

Chez Panisse

This type of club is predominantly business oriented, although some may have rules discouraging the discussion of business while in the dining room.

City

This Dallas-based company is a world leader in providing premier golf, private clubs, and resort experiences.

ClubCorp

This family restaurant brand has created a high-end family dining experience that is somewhere between a traditional coffee shop and casual dining.

Coco's and Carrow's

This food service company envisions the future of food service to be a holistic experience where customers and clients find it easy to live well and thrive.

Compass

The most important part of the kitchen layout is the _____.

Cooking line

The formula used for calculating food cost percentage is _____.

Cost of food sold divided by food sales (for a specific period)

History, tradition, and governance are a part of which tier of the core competencies?

Culture

Front-of-the-house restaurant operations begin with making the restaurant look attractive and appealing by creating _______.

Curbside appeal

Coffee grown in the shade is most likely grown in Mexico, Bolivia, Honduras, Nicaragua, and _____________.

El Salvador

_______ is the darkest of all coffee roasts and has a very rich flavor.

Espresso

Rotating items in the storeroom based on the date received in order to use the oldest product first is an example of the ________ system.

FIFO

The alcohol content of beer varies between 3 and _____ percent.

16

The sales mix of a bar has an average pouring cost of _________ percent.

16 to 24

If the combined food and beverage costs are $167,450 and labor costs are $42,175, what is the labor cost percentage?

25.1%

If the cost of food sold is $27,452 and the food sales are $108,692, calculate the food cost percentage.

25.25%

In the United States, ____ people die each day because of drunk driving crashes.

28

The average food cost percent for restaurants is about ___ percent.

28

American Golf brings more than ________ years of experience in operating and managing golf courses around the nation.

40

A restaurant that offers at least 15 or more different entrees that are cooked to order, uses mainly raw or fresh ingredients, prepares most of the food on premise, and provides a high level of service describes this type of restaurant.

Fine dining

American service is characterized by which traits?

Food that is prepared in the kitchen and decoratively placed on the plate

___________ is known for producing some of the finest wines, champagne, and cognacs.

France

The Shriners, Elks, and Veterans of Foreign Wars are examples of this type of club, which allows members to build camaraderie and often assist charitable causes.

Fraternal clubs

Restaurants are typically organized by _______________.

Front of the house and back of the house

The hostess or greeter is responsible for welcoming guests, escorting them to the table, and _____.

Greeting guests appropriately and rotating them among sections

The two components needed to forecast restaurant sales are average guest check and ______________.

Guest covers

These popular places can be small suburban locales or world-famous locations in popular destination cities such as New York or Las Vegas and are designed for people who want to relax, dance, and party with friends and strangers.

Nightclubs

This celebrity restaurant called Nic & Norman's is located in Senoia, Georgia, and is owned by ________________.

Norman Reedus

This segment of the restaurant industry owns the top spot in terms of market share.

Sandwich

The functional area of operations management includes facility maintenance, food and beverage operations management, service, and __________.

Sanitation and safety

Establishing objectives for the shift, completing the shift readiness checklist, and coordinating work performed by different shifts are all examples of _____.

Scheduling/coordinating

This training program from the National Restaurant Association is designed to teach participants about alcohol and its effects on people, the common signs of intoxication, and how to help customers avoid drinking too much.

ServSafe

This leading contract food service company provides food service for the United States Marine Corps on seven bases in more than 50 barracks.

Sodexo

This type of bar has transformed from a corner bar with a few televisions showing the game of the week, to a mega-adventure including many televisions, interactive games, and a wide variety of food ranging from wings and burgers to more robust fare.

Sports

When a server greets their customers and offers them beverages or specials, this is known as _____.

Suggestive selling

The largest membership club in the United States has over 6,000 members, 54 holes of golf, and a range of other facilities.

The Army Navy Country Club

This person is responsible for the quality and condition of the golf courses and is a primary reason that members join a golf club.

The golf course superintendent

This role within the club heads up all official meetings and is a leader in club policy making.

The president

Kitchens often experience high turnover rates; one way to help minimize this is to create a comprehensive ___________ program.

Training

In 2004, the National Association of Homebuilders named this company America's Best Builder.

WCI Communities

This industry leader is known for building lifestyles and currently has over 50 master planned communities along with 60-plus luxury high rises in several states.

WCI Communities

One of the largest contributors to food cost is _______________.

Waste

This brown spirit is made from a fermented mash of grain to which barley and some form of malt has been added.

Whisky

The ____________ club is located in the heart of Big Sky Country, and has only 250 members and a $250,000 membership fee.

Yellowstone

If the manager notices a significant change in beverage cost percentages he or she should _____.

Investigate

This popular chicken chain has more than 15,000 units worldwide with more than 5,000 in in China.

KFC

Explain key tasks of human resources management.

Key human resources management tasks include making changes to employee work schedules, documenting observations of employee performance, and counseling employees on both work- and non-work-related issues.

The largest airline catering company is _________ with over 300 international airline partners.

LSG Sky Chiefs

This steakhouse chain, owned by Darden Restaurants, has approximately 450 locations around the country.

Longhorn Steakhouse

This quick-service restaurant chain has sales in the billions, and its sales are more than its top three competitors combined.

McDonald's

This segment of managed services provides services to over 1.5 million people, generates sales of more than $6 billion annually, and provides food service in clubs, dining halls, hospitals, and other locations.

Military

The internal management structure of the club is governed by ___________.

articles of incorporation and by-laws

Producing large quantities of food in the designated amounts for service and consumption at specific times is a trait of managed services and is known as ___________.

batch cooking

As the economy continues to shift, operators in the business and industry segment are finding it necessary to ______________.

break even

Chains such as Pizza Hut, McDonald's, and other quick-service restaurants see opportunities to __________ by introducing options in elementary and secondary schools.

build brand loyalty

ClubCorp is in the business of ____________.

building relationships and enriching lives

One of the most dynamic segments of managed services, __________ has over 80 percent of the market and is serviced by contractors.

business and industry

Passengers on international flights, seated in coach, are served __________.

carry-on "doggie bags"

Restaurants identical in market, concept, design, service, food, and name describe the characteristics of _______________ restaurants.

chain

Working in the leisure and recreation segment of managed services provides opportunities to work in all of the following except ____________.

college dining rooms

At ___________ the focus is on food, its presentation, and service.

conference centers

Golf course, lounges, restaurants, and banquet rooms are all normally part of which type of club?

country

The trend in ___________ restaurants has been toward more casual dining and reflects the mode of society.

dinner house

Most of these restaurants are independently owned and operated and provide a "taste of home" for some diners and for others who want an adventure in dining. These casual restaurants can be classified as _____________ restaurants.

ethnic

The casual dining restaurant category includes midscale casual restaurants like Romano's Macaroni Grill, ____________ restaurants like Cracker Barrel, and ethnic restaurants like Del Taco.

family

Sherries, ports, and Madeiras are examples of wines that have had brandy or wine alcohol added to them and are known as ____________ wines.

fortified

Brandy that is labeled VSOP must be aged for a minimum of _____ years.

four

In a managed service operation, the overall ___________ may be better than in a commercial restaurant.

hours and benefits

The most common of the white spirits include gin, tequila, vodka, and __________.

rum

A major concern in school food service today is balancing good nutrition with ________.

salability

The Green Restaurant Association (GRA) has been certifying restaurants for over two decades and awards points in _________ environmental categories.

seven

Experts agree that increasing economic pressures on the health care segment will require operators to try more high-tech methods of food preparation to cut costs including the use of cook-chill and ___________, a process of vacuum sealing food in a plastic pouch to reheat in a hot water bath later.

sous vide

A dark ale with a sweet, strong, malt flavor is known as _________.

stout

The key to stopping underage drinking is to __________.

take a preventative approach

Club managers today are responsible for the management of all aspects of the club with the exception of _________.

teaching golf lessons

The primary benefit of franchising a restaurant is ___________.

the concept is proven and less likely to fail

The type of service offered by a business and industry managed service operators is determined by _______________.

the resources available

Owning an independent restaurant has several risks EXCEPT___________.

the restaurant has a marketing strategy designed to remove uncertainty from the dining experience

The secret to a good cocktail lies in several factors including the balance of ingredients, the quality of ingredients, and ___________.

the skill of the bartender

Professional clubs are for ____________.

those in the same profession or line of work

Food prepared for in-flight food service must be able to ___________.

tolerate conditions of an extended hot or cold holding period from the time it is prepared until the time of service

The quality of beer is determined by the quality of the _____ used to brew it.

water

One goal of the Green Restaurant Association is to help restaurants ____________.

reduce their environmental footprint

A ______________ is responsible for making sure all special meals requirements have been prepared before the tray line begins.

registered dietician

This organization hosts over 35,000 events per year and manages more than 80 premier private, resort, and daily-fee golf courses.

American Golf

Which of the following is NOT a characteristic of managed services operations?

Being housed in an organization that has food service as its primary business

Recruiting new employees, explaining employee benefits, and counseling employees on work-related problems are examples of this functional area of management.

Human resource management

One or more proprietors who are involved in the day-to-day operations of the business and are not affiliated with a national brand or name own this type of restaurant.

Independent

Darjeeling, Assam, and Dooar are all teas that originate from __________.

India

__________ sheets are created for each station and are set up for each day based on anticipated sales.

Production control

These clubs became popular in the 1970s and 1980s, operate on a for-profit basis, and charge a monthly membership fee.

Proprietary clubs

This sector drives the industry by offering limited menus, convenient locations, and low, competitive prices.

Quick-service restaurants

As society continues to be more focused on creating healthier lifestyles and better eating, more restaurants are offering specialized _________ meals that are healthy, appetizing, and aesthetically appealing.

kids

Wines that have no carbonation, such as table wines, are referred to as ___________.

light beverage wines

The challenge of health care managed services is to provide ____________.

many special meal requirements to patients with many dietary needs

Marketing, management, and human and professional resources all fall under the core competency of _____________.

operations

The Green Restaurant Association's seven environmental categories do NOT include __________.

pest control

Stadiums provide several food service options including restaurants, vendors in the stands, concession stands, and ______________ where corporations can entertain guests and customers.

premium seating, aka skyboxes or superboxes