exam 2 L&O examples

Taking a _______ action is setting a very challenging goal for yourself. It might be "I will double the number of hours I study next semester so that I can increase my GPA by at least half a point," keeping you motivated and focused on achievement.

behavioral objective

Because leaders need to devise effective solutions in short time spans with limited information, they need to have

cognitive abilities

The increasing diversity of the American workforce, and the fact that people aged 18-34 are more likely to be living with their parents than with a spouse or partner, are both examples of a(n) ______ force for change.

demographic

As an OD consultant, Mika is designing a survey of employee attitudes to be given to workers at Hope Urgent Care, a provider of emergency-care services in a low-income neighborhood. In collecting this information, Mika is conducting the ______ stage of OD.

diagnosis

Ricky told his team that he is moving forward with a change to the bonus structure, despite vocal objections from several team members. Ricky is using the ________ conflict-handling style.

dominating

A year after she assisted Interior Heating and Lighting in making changes to an employee incentive plan, Coral, an OD consultant, is visiting the company to determine if the changes were helpful. Coral will compare sales and turnover data from the last three years to the current year. Coral is in the ______ stage of the OD process.

evaluation

Adaptive, flexible organizational cultures are less likely to foster transformational leadership than bureaucratic ones.

false

During Lewin's changing stage, managers should

give employees new information, perspectives, and models for behavior.

Nelson supervises a group of assistants serving the company's editors. He gets along well with his employees, and he has created detailed procedures for all the types of editorial documents they encounter. Nelson hires and fires; he also gives work assignments, performance appraisals, and promotions. Using the contingency model, what leadership style is Nelson using?

he is using task-oriented leadership

Because hard feelings about group leadership and assignments have passed, the members of Maya's group now seem to be relating much better. At the meeting tomorrow, she should take advantage of this moment by

helping the team identify group goals and values

Administrative oversight given to self-managed teams does NOT typically include

hiring and firing

Which of the following is a source of intergroup conflict in the workplace?

inconsistent goals or reward systems

Which of the following is NOT a leading reason that employees resist change?

lack of personal ethics

Which of the following is an inside force for change?

low productivity and turnover

Clothing maker The Gap states that its purpose as an organization is to "create emotional connections with customers around the world through inspiring product design, unique store experiences and competitive marketing." This is the company's

mission statement

Aliya is a front-line supervisor in a clothing store. She desires to decrease the time she spends working on doing her daily closing work by 45 minutes. Aliya has set herself a(n)

operational goal

During her lunch break one afternoon, Alison set a goal of completing all required trainings in the next 90 days by taking two trainings a week. What is she doing?

planning

Starbucks CEO Howard Schultz has made sure his employees have health insurance and work in a positive environment. He could best be described as which type of leader?

servant

Bruce, whose primary job is supervising a small production group, is not getting cooperation from all members on the cross-functional team he leads. In particular, Keylani, a senior marketing manager, seems to resist his direction and tries to influence team members to go in another direction. The source of conflict in this case may be

status differences

Denise owns several computer repair shops across the Northeast, and she has set a goal for her company of cutting costs in all her locations over the next three years. Denise has set a(n)

strategic goal

You are reading a ______________ that outlines your company's long-term goals and direction. These goals include "Reduce energy consumption in our offices by 20 percent," "Grow our market share in China from 3 percent to 10 percent," "Enter a strategic alliance with a partner in Australia to begin selling our products in Sydney and Brisbane," and "Equip all sales representatives with an app that allows them to provide an immediate quote when meeting with customers."

strategic plan

Javier points out during the meeting that the group has fallen a half hour behind schedule according to the agenda and should get back to the important work at hand. He is performing a ________ role.

task

Chung manages his employees by carefully monitoring their production, comparing what they do to predicted schedules and desired budgets. Chung can best be described as a ________ leader.

task-oriented

Heather is the store manager for a national grocery retailer, and she received the yearly tactical plan from Sanjay, her district manager. Heather is meeting with her department managers to plan how to implement the specific tasks outlined in Sanjay's plan for the next year. Heather is engaged in operational planning.

true

Which of the following is NOT considered an essential consideration in building a group into an effective team?

unanimity

Studies exploring nurses' perceptions about using PDAs in their daily patient practice found initial resistance, with some nurses concerned about the cost and short technological life cycle of these devices. As part of the __________ stage of change, the nurses' managers try to instill in them the motivation to change, encouraging them to let go of attitudes and behaviors that are resistant to innovation.

unfreezing

When it comes to learning from failure in the innovation process, Pixar President Ed Catmull said,

"Mistakes are inevitable consequence of doing something new and should be seen as valuable."

Christian brought his proposal to Rita before the meeting saying, "I'm sure you have some ideas on this, and we could try to get them incorporated upfront." Which influence tactic is Christian using?

Consultation

____ is the model that requires a manager to assess her own leadership orientation and the level of her situational control.

Fiedler's contingency model

Which of the following is true of informal groups?

Informal groups can advance or undercut the plans of formal groups.

Which of the following would be considered a negative interpersonal trait often found in leaders?

Machiavellianism

A moderate level of conflict can induce creativity and initiative, thereby raising performance

True

An example of innovative change is a department store deciding to adopt a new practice used by competitors by staying open 24 hours a day and requiring employees to work flexible schedules, a change that employees are likely to see as moderately threatening.

True

Crowdsourcing is an example on innovation

True

Employees who are having computer problems at Market Industries go to Farrah rather than the IT department because she is efficient and considerate about helping out and is extremely knowledgeable. Farrah has expert power.

True

Every five years, the upper-level managers of Zebra Technology meet to develop a new large-scale action plan that will set the direction for the company for the next five years. In that meeting the managers will work on developing a strategy.

True

The production plant for Ruby Manufacturing has been located in the same place for over 100 years. The company has just completed its new factory that includes its new corporate offices. The planning required for moving Ruby into a new facility is a single-use plan.

True

Thirty-two new employees from Market Enterprises are attending orientation, receiving information about company policies, and filling out various forms. These employees comprise a group.

True

The planning process begins with two attributes: a mission statement and a vision statement. What questions are answered with each of these?

What is our reason for being?; What do we want to become?

Which of the following is NOT one of the five sources of power?

appearance