Exam 3 Management HW
Self-compassion is best described as ______.
gentleness with yourself
An organization's ______ can pay attention to, measure, and control a number of activities, processes, or outcomes in order to foster a certain culture.
leaders
Which of the following is a purpose of organization development?
managing conflict
More positive organizational outcomes are associated with ______ cultures.
market
Innovations must be ______.
novel
Performance appraisals that are based on facts and are often numerical are referred to as _______ appraisals.
objective
Symbols in organizational culture represent ______.
objects or actions that convey an organization's most important values to others
The readily apparent symbols and manifestations of an organization's culture are called its ______.
observable artifacts
What process is designed to help new employees become familiar with their jobs and organizations?
onboarding
A box-and-lines illustration showing the formal lines of authority and the organization's work specializations is called a(n) ______ chart.
organizational
What is the most accurate description of person-organization fit?
A match between an individual's personality and values and those of the organization
Salaried executives, administrative, and professional employees are exempt from over time rules as outlined in the _____.
Fair Labor Standards Act
Which law established a minimum wage for workers, set limits for child labor, and established overtime pay?
Fair Labor Standards Act
According to Schein, which organizational feature unifies employees or members and gives everyone an understanding of the organization's reason for being?
Common purpose
The agency whose job it is to enforce anti-discrimination and other employment laws is called the _____.
Equal Employment Opportunity Commission
______ embed preferred culture by describing organizational philosophy, mission, vision, and values.
Formal statements
What should a human resources manager focus on when determining an organization's long-term staffing needs?
The organization's vision and strategic plan
The extent to which your personality and values match the climate and culture in an organization is referred to as person-______ fit. Multiple choice question.
organization
What are two factors that contribute to resistance to change?
-Employee characteristics -Change agent characteristics
What is the intended benefit of the forced ranking approach to performance appraisal?
It encourages managers to reward top performers and discipline poor performers.
Which of these requires organizations to provide employees with nonhazardous working conditions?
OSH Act
Which legislative act was passed to ensure safe and healthy working conditions for employees?
Occupational Safety and Health Act (OSHA)
Some businesses have created open-area workspaces where employees sit at desks that are side-by-side and no walls are between them. This is to foster collaboration among the staff. What aspect of culture change does this represent?
Physical design
When is the ideal time to assess person-organization fit?
Prior to accepting a position
unfreezing stage-->Changing stage-->refreezing stage
Unfreezing: Creating the motivation to change Changing: Introducing new information, perspectives, and ways of doing things Refreezing: Supporting and reinforcing the new behavior
The company Tonya works for has been eliminating jobs in order to reduce costs, but the CEO was recently given a bonus of several million dollars. The likely cause of her resistance to the current organizational change is ______.
a climate of mistrust
When a firm's approach to human resources is designed to drive the company's overall performance, employees are being used to ______.
achieve the firm's strategic objectives
Which type of change implementation makes employees feel the least threatened?
adaptive change
Peter evaluates his sales staff based upon sales volume and gross margin on each sale. This BEST describes ______.
an objective appraisal
Nicole receives ______, such as sick-leave days, vacation days, and free parking, from her employer.
benefits
A(n) ______ organization is a fluid, highly adaptive organization whose members are linked by information technology and collaborate on common tasks.
boundaryless
Rites and rituals, which are activities and ______ used to celebrate important organizational events or achievements, can be leveraged in the process of culture change.
ceremonies
The process of negotiation between labor unions and management to resolve disputes concerning benefits, compensation, working conditions, and job security is known as ______.
collective bargaining
The three elements of_____________include wages and salaries, incentives, and benefits.
compensation
Organizational development can be used to manage ______ within an organization.
conflicts
One assumption that is central to a systems approach to change is that change ______.
creates a ripple effect through an organization
Factors such as the increasing number of women in the workforce and the growing number of older workers exemplify which force for change outside the organization?
demographic characterictics
The common term used to describe the techniques for implementing planned change to make people and companies more effective is called organizational ______.
development
Anton's company has undergone a massive reorganization, and hundreds of jobs have been permanently eliminated, along with Anton's job. Which of the following BEST describes Anton's dismissal?
downsizing
According to the competing values framework (CVF), organizational ______ varies along two dimensions.
effectiveness
Formal statements can help to change an organization's culture by ______.
embedding the culture in various organizational materials such as the mission, vision, and values statements
True or false: Organizational development is used to hire new executives.
false
Sometimes changes on the job are intimidating and lead to self-doubt. In this case, employees are most likely to resist change due to ______.
fear of failure
Ted's company has recently reorganized. He has been reassigned into a new role for which he feels unprepared, and he is not sure that he can handle his new responsibilities. Which of the following best describes the reason why Ted is resisting the change?
fear of failure
Min's company is implementing a new product approval system that is far more complex and restrictive than the old system. This will not affect Min directly because she is in the Marketing department, but it will affect her friend Tyler, who is in the Research and Design department. As a result, Min speaks out against the new system. This is an example of resistance to change due to ______.
peer pressure
Which of the following is a common cause of employee resistance to change?
peer pressure
Kevin continuously helps his employees improve their work through the reviewing their performance and providing consequences. These are two steps of _____ management.
performance
A _____ consists of assessing an employee's performance and providing him or her with appropriate feedback.
performance appraisal
The continuous cycle of improving job performance through defining performance, monitoring and evaluating performance, reviewing performance, and providing consequences is known as _____.
performance management
Changing the appearance or the performance of a product or a service, or creating a new one, is called ______ innovation.
product
The process of changing the appearance or performance of a product or service is known as ______ innovation.
product
Carson always feels like he is "putting out fires" at work and does not get an opportunity to figure out where problems might arise before they occur. Carson is dealing with ______ change.
reactive
Making changes in response to problems or opportunities as they arise, rather than attempting to foresee them, is referred to as ______ change.
reactive
The process of locating and attracting qualified applicants either outside or inside an organization for jobs open in the organization is called _____.
recruiting
Which of the following is example of an adaptive change in an organization?
reintroducing a practice familiar to the organization
If research shows that a particular test measures the same thing consistently, the test has high _______.
reliability
An emotional/behavioral response to real or imagined threats to an established work routine is known as ______.
resistance to change
If an organization wishes to change its culture, managers can alter the types of ______ and status symbols they give out and to whom they give them.
rewards
Organizations can use ______, activities that celebrate important events or achievements for the organization, to change the organization's culture.
rites and rituals
Positive statements that help you focus on goals, program your subconscious mind, and eliminate negative beliefs are referred to as ______.
self-affirmations
Although commitment from all members of an organization is important, if ______ in particular are not committed to achieving the organization's innovation goals, the goals are unlikely to be achieved.
senior leaders
An employee transfer within an organization is thought of as moving ______, because the employee is moving to a position of similar responsibility.
sideways
An organization that has authority centralized in a single person, as well as a flat hierarchy, few rules, and low work specialization, is using a ______.
simple structure
The number of people reporting directly to a given manager refers to ______.
span of control
Some of the strongest ways to embed organizational culture include which two of the following?
status symbols and rewards
Managers can help to change the organization's culture by paying attention to which ______ they use as narratives to symbolize the organization's vision and values to employees.
stories
When employees share a narrative about an actual event that helped create an aspect of the company's culture, they are relying on ______ to symbolize the company's vision and values.
stories
A company's ______ is the large-scale action plan that encompasses the company's vision and is used to create the direction for the business. Multiple choice question.
strategy
Increasing segmentation of the marketplace and the need to get products to market faster in light of competitors' specialized solutions are examples of ______ currently influencing the future of business.
super trends
In terms of organizational culture, a ______ is an artifact, act, quality, or event that conveys an organization's most important values to others.
symbol
Achievement of strategic goals through organization development is likely to fail if ______.
top managers are not committed
One method of changing organizational culture is to provide structured ______ as an in-depth introduction to organizational values.
training
True or false: Multiple organizational development interventions have been found to work better than single interventions.
true
Common purpose, one of the four common elements of organizations proposed by Schein, ______.
unifies members and helps everyone understand the organization's reason for being
If employers use a test to try to predict future job performance, it is vital that the test have ______ to ensure that it actually measures performance related to the job and is free from bias.
validity
Flat organizations generally have few levels with ______ spans of control, with one manager overseeing many employees.
wide
What are three characteristics of an organization with a simple structure?
1.A flat hierarchy 2.Authority in a single person 3.Low work specialization
Which of the following are outcomes associated with various types of organizational culture? (Choose every correct answer.)
1.Higher market share in clan and market cultures 2.More positive organizational outcomes in market cultures 3.Higher financial performance in market and hierarchy cultures 4.Higher customer satisfaction in clan and market cultures
Identify the types of structures categorized as organizational designs with open boundaries.
1.Hollow 2.Modular 3.Virtual
3 types of organizational design
1.Open boundary 2.Horizontal 3.Traditional
Which factors must work in concert to produce successful strategic execution?
1.Organizational culture 2.HR practices 3.Organizational structure
Which of these would be considered observable artifacts in an organization? (Choose every correct answer.)
1.Rituals 2.Awards 3.Decorations
What are the two types of information that organization charts reveal about organizational structure?
1.Who reports to whom 2.Who specializes in what work
In which step of the learning and development process does the employer identify what the workers need to learn, so they can help the organization implement its strategy?
Assessment
Focus on being optimistic Display a proactive learning orientation Be more resourceful Take ownership and accept responsibility Expand your perspective by asking different questions
Focus on being optimistic: View work or career changes as challenges to be overcome Display a proactive learning orientation: Maintain a desire to learn and improve your career readiness competencies Be more resourceful: Look for solutions to challenges, rather than problems Take ownership and accept responsibility: Absorb, learn, and understand rather than hold grudges Expand your perspective by asking different questions: Try thinking about things such as "What surprised me about that situation?" or "What data might I be ignoring?"
Scott is a manager at a large electronics company. His primary role within the organization is to plan for the "people needs" of the business, and then attract, develop and retain an effective workforce. Scott is involved in ______ management.
HR
What approach to strategic HRM deploys bundles of internally consistent HR practices to improve employee ability, motivation, and opportunities across the entire organization?
High-performance work system (HPWS)
horizontal vs vertical dimensions
Horizontal: Choice, Expresses the extent to which the organization focuses its attention and efforts inward on internal dynamics and employees versus outward toward its external environment and customers Expresses the extent to which the organization focuses its attention and efforts inward on internal dynamics and employees versus outward toward its external environment and customers Vertical: Choice, Expresses the extent to which an organization prefers flexibility and discretion versus stability and control Expresses the extent to which an organization prefers flexibility and discretion versus stability and control
What is the primary cause of failure for strategic initiatives?
Improper execution
Miriam's mother was in the army, so as a child, Miriam moved a lot. It was rare for her to spend more than a year in any location, which meant she was always the new girl in school and had a hard time making friends. She was often lonely and unhappy as a result. Recently, Miriam's company decided to move into a new building and reorganize the different departments. Miriam is likely to be resistant to this change because ______.
her childhood predisposed her to dislike change
People's reaction to change depends largely on ______.
how they were taught to handle change as children
The economic or productive potential of employee knowledge, experience, and actions is referred to as__________capital.
human
When an organization evaluates people based on the economic or productive potential of their knowledge, experience, and actions, the organization is viewing them as ______.
human capital
______ management refers to the activities related to planning for, attracting, developing and retaining an effective workforce.
human resource
Organizations use ______ such as commissions, profit-sharing, bonuses, and stock options to attract and retain top performers.
incentives
Samantha is employed as a sales engineer in a large medical products firm. The _______ of her job include commission on the sales she generates, quarterly performance bonuses, and stock options.
incentives
The process of creating something new that can be applied profitably is referred to as ______.
innovation
A plan for being innovative that requires a company to integrate its innovation activities and business strategies is a(n) ______.
innovation strategy
A set of interdependent processes, practices, and structures that dictate how a company seeks out problems and solutions, synthesizes ideas into a business concept and product design, and chooses projects for funding is a(n) ______.
innovation system
Andre's company is restructuring, and he is unhappy about it. As a result of the restructuring, Andre will be managing four employees instead of nine. He is most likely resistant to the change because it ______.
is resulting in loss of status
