Exam 3 pt. 2

What is the primary advantage of the structured interview?

all applicants are asked the same questions

How are organizations using teams to help increase customer satisfaction?

by creating problem-solving teams to study ways to improve customer satisfaction and make recommendations for improvements

Which of the following is NOT one of the core job characteristics in the job characteristics model (JCM)?

client relationships

Which of the following types of conflict is most strongly associated with improvements in team performance?

cognitive conflict

What action can a medium-sized manufacturing company take if it wants to create a positive work environment; where every employee does his or her best work and individual differences are respected and not just ignored?

create a diversity program

The marketing manager of a company that manufactures church furniture has been given the job of increasing corporate profits by 5 percent during the upcoming year. The manager decided to give his assistant the full responsibility and authority for developing a mailing campaign to target churches on the Mississippi Gulf Coast. In other words, the marketing manager has .

delegated the task

Which of the following is one of the stages that teams pass through as they develop and grow, rather than decline?

performing

Which of the following is an advantage associated with the use of project teams?

reduction or elimination of communication barriers

Which of the following statements about social loafing is true?

the consequences of social loafing include a loss of efficiency.

Which of the following is the most commonly used paradigm for managing diversity?

the discrimination and fairness paradigm

Which of the following paradigms for managing diversity not only takes into account surface-level diversity but also focuses on integrating deep-level diversity differences such as personality, attitudes, beliefs, and values into the actual work of the organization?

the learning and effectiveness paradigm

For which of the following positions would the hiring organization be most likely to require someone who has high degree of emotional stability?

911 operator

Which of the following statements about matrix departmentalization is true?

All of these statements about matrix departmentalization are true

As a class project, Senora is working with other classmates to create a company that would market NASCAR memorabilia. Senora's teacher has instructed her to use the traditional approach to create the organization's structure. What should Senora do?

create an organizational structure with vertical and horizontal configurations

Which of the following is an approach to managing interorganizational processes?

modular organizations

Which of the following questions is deemed acceptable (i.e., "legal") for employers to ask applicants during the selection process?

Have you ever been convicted of a crime?

Which of the following is an internal recruiting method?

job posting

Which of the following might account for the disparities between the percentages of African, Hispanic, and Asian Americans among the general population and their smaller representation in management positions?

racial or ethnic discrimination in the workplace

Which of the following statements about résumés and job application forms is true?

Employee related laws apply to job application forms and résumés.

Which of the following statements about federal employment law is true?

The intent of these laws is to make factors such as gender, race, or age irrelevant in employment decisions