Exam One Review

Which of the following can be used to best identify candidates for internal recruitment and promotion?

A 9-box grid

Which of the following can be used to translate strategic goals to operational objectives?

A balanced scorecard

"Phil's Antique Store" is hiring ten new customer service agents. All three of Phil's stores are housed in historic landmark building that are "heritage" sites and do not have wheelchair ramp access. Phil, the owner, has indicated that city bylaws will not allow him to renovate and add a wheelchair ramp to his buildings because of their heritage status. This fact makes the ability to "go upstairs" which of the following in relation to working at PHil's ?

A bona fide occupational qualification

XYZ Corporation recently formed a team comprising a mix of specialists tasked with the specific objective of developing a new product. What is this type of team called?

A cross-functional team

What is a job specification ?

A statement of the knowledge, skills and abilities required to perform the job?

What are the competencies of the Human Resources manager ?

Business mastery, HR mastery, personal credibility, and change mastery

What are the components of human capital?

Employees knowledge, skills and abilities

Which of the following groups is most likely to respond to advertisements placed through social media ?

Generation Y

What can result from generically written job descriptions ?

Role ambiguity

Which of the following refers to those artificial barriers based on attitudinal or organizational bias that prevent qualified individuals from advancing upward in their organization into management positions?

The glass ceiling

The common arguments regarding talent are mapped onto what continuum?

The innate-acquired continuum

Which statement describes the relationship among gender, education and pay?

Women consistently and in every category earn less than men with an equivalent amount of education

Which of the following recruiting methods is very susceptible to creating systemic discrimination?

Word-of-mouth

As part of the strategic planning process, XYZ Inc. recently examined the attitudes and activities of the company's workforce. What was XYZ doing?

A cultural audit

What do we call the type of work schedule in which employees can adjust their daily starting and quitting times, provided that they work a certain number of hours per day or week?

A flex time arrangement

Phil's Antique Superstore is hiring ten new customer service agents. All three of Phil's stores are housed in historic landmark buildings that are "heritage" sites and do not have wheelchair ramp access. What is this an example of?

A systemic barrier

What type of team is formed by management to resolve a major problem immediately ?

A task force team

What is a key expected benefit of reengineering and less bureaucracy in organizations?

Accelerated decision making

What factors does Herzberg describe as key to enriching jobs?

Achievement, recognition, growth, responsibility and performance of the whole job

According to the work of Herzberg, which of the following methods can managers use to enrich the jobs of employees?

Adding more responsibility to jobs

How does representation of the four designated groups in the labour force compare with the Canadian population?

All four groups are underrepresented in the labour force

The war for talent is associated with what?

All of the above (Human capital, talent management and intellectual assets)

ATM company has experienced a recent growth in its business. Which of the following is not a likely response to its new HR demands

Allow for attrition

What do we call reducing the workforce through the departure of employees who resign or retire ?

Attrition

Which term refers to an enthusiastically adopted tool for mapping a firm's strategy in order to ensure strategic alignment ?

Balanced scorecard

What is the changing nature of HR managers role increasingly focused on?

Basic practices like staffing, but also policy development, employee advocacy and advice

Why does effective management of Human resources provide a firm with competitive advantage?

Because it is difficult to replicate how we manage people in organizations

What is the term for the process that is used to identify "best practices"

Benchmarking

Which legal defence can a religious organization use if it insists on hiring a member from its own faith?

Bone fide occupation qualification

Which of the following should you take into account when forecasting demand ?

Business cycles

What is an important drawback of allowing employees to telecommute?

Difficulty in developing appropriate performance standards

Which of the following is NOT an approach generally used by organizations when trying to lower labour costs?

Employee development

Which of the following is a major strength of employee leasing ?

Employee leasing shifts employment costs to the PEO

As part of its strategic planning process, TJX corporation is involved in a systematic , regular monitoring of major external forces influencing the organization. What is this process called?

Environmental scanning

What is the difference between pay equity and pay equality?

Equity is equal pay for work of comparable worth, equality is equal pay for equal work

What is the first step in the strategic planning process?

Establishing the mission, vision and values of the organization

What is the first step for the establishment of a work plan for the development of an employee equity program ?

Examine the workforce analysis

HRM is supplementary to OB?

False (it is complementary)

Which job analytic method focuses on what workers do with regard to 'information, people and things"?

Functional job analysis

In an effort to prevent downsizing its employees, ABC Inc. has asked its staff to accept reduced pay. What strategy is ABC Inc. using?

Furloughing

Which of the following is a typical activity undertaken by human resource management professionals in a SWOT analysis ?

Gauging the external supply of labour

Employers that pay men and women a different salary fro performing jobs of comparable value violate the pay equity act (Ontario) only if the differences are based on which of the following ?

Gender

Which generation should organizations target the most for recruitment with the use of social media ?

Generation Z

Which of the following is responsible for building an organizations skilled and motivated workforce?

HR and line managers

Which of the following best summarizes the competency model for HR professionals ?

HR professionals require change mastery, HR mastery, personal credibility and business mastery

Green Acres Hospital pays its hallway painters/technicians nearly twice the hourly rate that it pays the nurses. Under which of the following circumstances is this fact likely to cause further investigation in a pay equity program implementation?

If the nurses are predominately women and the painters are predominately men

What is a key advantage of division of labour in organizations?

Improved efficiency

Which organizational situation is most likely to benefit from using realistic job previews?

In a meat processing plant where the work is very messy, the smell is strong and unpleasant , and a lot of expensive training is needed to do the job

What is the typical method used by organizations to design compressed work weeks?

Increasing the number of hours worked per day

Which of the following is an example of corporate social responsibility ?

Installing noise-reduction baffling in plants to decrease anticipated community complaints

ABC corporation needs a new CEO. What is an important advantage of getting this person externally?

It helps the organization gain access on knowledge from previous employers

Which of the following is a cooperative strategy pursued by firms?

Joint ventures

Which of the following is a key motivator for offshoring?

Lowered labour costs

On the entrance to Mac's Pencils factory are the words "to provide the world with high-quality and dependable pencils." What is this an example of?

Mission

Manning Logistics laid off nine employees from data-entry positions in its finance division. Two weeks later, it hired 15 employees into data-entry positions in the inventory division. What mistake has the company committed ?

Not forecasting properly

Which organization has the BEST chance of implementing a successful change initiative ?

One that has ensured the changes are aligned with the organizational culture in important ways

Behavioural-based job design studies focus on two key simultaneous outcomes. What are these?

Organizational efficiency and employee job satisfaction

Sandeep has been fired from his managerial position. His organization provides services to help him become employable and find a suitable position elsewhere. What are these services called?

Outplacement

Company A has decided to hire someone outside the company to perform tasks that could be done internally. What is this practice called?

Outsourcing

Company A has decided to hire someone outside the company to perform tasks that could be done internally. what is this practice called?

Outsourcing

What is the first step in the career stage model?

Preparation for work

XYZ decided to lay off a relatively large proportion of their employees due to poorer than anticipated financial performance. What is this an example of?

Reactive change

What type of individual is most associated with a boundary less career?

Self-directed "free agents"

What is the first step in the employment equity implementation process?

Senior management commitment

What is a position?

The different duties and responsibilities performed by one employee

HR planning requires HR managers to focus more on an alignment between HR plans and which of the following ?

The organizations strategic plan

A large accounting firm has 30 percent female UFE-certified accountants on staff. Women make up approximately 51 percent of the population and UFE-certified women make up approximately 15 percent of the labour force. Based on this information, what is the best description of the situation for women at this large accounting firm?

They are concentrated

In Canada, what is a key characteristic of the occupations in which women tend to be concentrated?

They are occupations with lower pay compared to men

Which of the following is an important reason behind implementing a diversity initiative?

To capitalize on emerging markets around the world

What do we consider the firm's resources to be when they improve the efficiency or effectiveness of the company ?

Valuable

Which of the following is done during the data collection phase for employment equity purposes ?

Voluntary self-identification

When is an organizations workforce "representative"

When it reflects the demographic composition of the external workforce

Which of the following best captures the "Peter Principle"?

When promoting based on past performance and seniority, employees will be promoted regularly until they are promoted to a position where they cannot perform well.

Sally is interviewing an employee, asking him to describe his job, how it is performed, what work is done, and what tools and equipment are used. What style of job analysis is Sally using?

The critical incidents style of job analysis

Which term refers to a snapshot of the organization that includes where members of designated groups are employed, their salaries and their status?

Stock data

Which of the following is not a strategic HRM function discussed in class?

Strategy

This perspective on talent describes talent as extraordinary gifts, allowing for display of an outstanding skill

Talent as gifted ness

This perspective on talent describes talent as a measure of one's work outputs

Talent as performance

Employers have to blend competitive challenges and employee concerns. Which of the following pairs these two aspects of management ?

Technology and privacy issues

Employers have to blend competitive challenges and employee concerns. Which of the following pairs these two aspects of management?

Technology and privacy issues