Example BMGT367 Exam 1 Questions

When an individual is attempting to empathize with another person but nevertheless is displaying emotions he does not feel, he is engaging in a. surface acting

genuine acting

Bill is the quarterback of his college football team. The team was 10-0, but lost this week after what Bill says was a very bad call by the referee. Bill seldom says anything about how the referees called any game, but he is very vocal about this one. You know that Bill works hard both on the field and off. You talk to other players on the team and they complain about the referee's call also. In the preceding story, both Bill and the other players expressed concern about the referee's call. This demonstrates

high consensus.

John said, "If I just hadn't had that argument with my girlfriend last night, I wouldn't have been so upset and I would have done much better on my finance exam." John exhibits

high external locus of control

Abdul tends to emphasize harmonious interpersonal relationships, prefers to be with friends, and enjoys family events. Abdul would probably be categorized as being

high in need for affiliation.

Which of the following statements regarding research on emotional contagion is true?

Emotions are especially salient in teams and thus teams can exhibit emotional contagion just as individuals can.

Chloe and Francois are graphic designers at Highland Lithographics. Both have the same job description. Earlier this month, Chloe found out that Francois makes $12.50 an hour while she makes $11.00. What theory of motivation best explains why Chloe went to her boss to complain about the pay disparity?

Equity theory

According to Affective Events Theory, the six emotions of anger, fear, joy, love, sadness and surprise inspire actions that can benefit or harm others.

False

Deep-level diversity traits are most important for early interactions in the workplace, but as time goes on, surface-level traits become more important.

False

Research indicates that older employees exhibit higher absenteeism than their younger counterparts.

False

The Myers-Briggs Type Indicator is a very effective employee selection tool.

False

Though the glass ceiling was a legitimate issue a few years ago, today the number of women in executive positions of organizations is roughly the same as the number of men at that level.

False

Nejah is reading a report on employee justice perceptions. The article notes which of the following points?

High levels of justice create higher levels of organizational citizenship behaviors.

Based on employment statistics, age diversity at work will continue into the future. Thus, the findings from research examining age diversity will become increasingly useful in managing the workforce. Which of the following statements about those research findings is accurate?

Older workers are less likely to quit their jobs when dissatisfied at work.

Which of the following statements about the personality trait agreeableness is accurate?

People high in agreeableness tend to be less effective at providing constructive criticism

Conscientiousness, more than any other personality trait, predicts how successfully a person performs a variety of jobs.

True

If Dan complains about his instructors being boring every time they lecture, he is demonstrating high consistency.

True

Individuals with a high need for achievement may neglect managerial activities, like coaching, because they view it as a waste of time.

True

Mary said, "I am quite confident in the plan I developed, as I worked quite diligently on it, and I have implemented similar programs in similar settings." Mary seems to have high self-efficacy.

True

One of the challenges of using personality tests in employee selection is that the rankings of the candidates who take the test may be affected by their ability to fake.

True

One rationale provided for the existence of the glass ceiling for women is that women are viewed as being more passive and submissive compared to their male counterparts.

True

One way to avoid escalation of commitment is to have identifiable turning back points.

True

One way to deal with perceived inequity is to decrease your own inputs.

True

Research suggests that some employees may be stigmatized if they were hired under an affirmative action program.

True

Which of the following statements is correct? a) Performance is a function of the interaction between motivation, ability and environment. b) Motivation is a function of the interaction between ability, environment and performance c) Performance is a major influence on motivation, ability and environment. d) Ability is a function of the interaction between motivation, performance and environment.

a) Performance is a function of the interaction between motivation, ability and environment.

Major organizational changes can cause employees to experience higher levels of stress at work. Which of the following is considered a type of organizational change? a. all of these are considered a type of organizational change b. changes in workforce due to a merger or an acquisition c. changes in policies and protocols d. changes in executive leadership

a. all of these are considered a type of organizational change

People who exhibit the Big 5 personality characteristic of openness would be most likely to work in which of the following firms?

an entrepreneurial start-up in the high-tech industry

Selecting a new computer based on a low price without analyzing what software, warranties, and peripherals come with it is an example of

anchoring and adjustment bias.

Research on diversity in the workplace substantiated all of the following benefits to firms EXCEPT: a) Diverse teams make higher quality decisions. b) The presence of fault-lines increases cohesiveness at work. c) Award-winning diversity management programs lead to higher stock prices for their companies. d) In companies with a growth strategy, there is a positive correlation between diversity in the firm and company performance.

b) The presence of fault-lines increases cohesiveness at work.

Though goal setting is usually viewed as a positive process, there can be downsides if

employees lack skills necessary to reach the goals.

Tomas was excited because Sandi's Bakery was offering buy one-get one free on their tasty eclairs so he bought a dozen. Last week, the eclairs were 50% off and he didn't buy any. Tomas experienced

framing bias.

Omar is sitting at his computer writing his organizational behavior term paper using Internet research while he e-mails his friends and watches the NFL Thursday night football game. His phone just rang and now he is also talking to his girlfriend. Omar is likely experiencing

information overload

Susan is a paramedic for the county ambulance service. Yesterday there was a terrible accident on the interstate when a bus carrying senior citizens to an Atlantic City casino was struck by a small dump truck as the truck tried to change lanes. Fifteen of the bus riders were killed and 25 injured. As Susan arrived on the scene to perform triage on the accident victims, she quickly made decisions as to which victims needed immediate care and who could wait. Susan was using what decision-making model in making these stressful decisions?

intuitive decision-making model

Stuart works on an auto assembly line. Last year he was responsible for welding the upper panel of the wheel well onto the left rear wheel area. This year, he is also responsible for welding all parts of the entire left rear wheel area. This auto assembly line underwent a job re-design using the ________ ________technique. a) job enrichment.

job enlargement.

Internal attribution occurs with

low consensus, low distinctiveness, and high consistency.

You work for your college's annual alumni fund. You have averaged 25 phone calls in a three-hour shift throughout your employment. Your supervisor now demands that you increase that number to 40 calls per three-hour shift. You feel that you do not have the skills or the time to make 40 calls and that this is an unrealistic goal. According to expectancy theory, you are experiencing

low expectancy.

Ned keeps saying to his coach, "I am really concerned that I won't be able to remember the plays when you put me in. Maybe you should play someone else." Ned seems to be demonstrating

low self-efficacy.

Research on stress in the workplace indicates which of the following is an outcome of experiencing stress?

lower organizational citizenship behaviors

1. Lauren takes a personality survey and finds she strongly exhibits the trait of agreeableness. She might be described as being

nice, tolerant, sensitive and kind.

Overconfidence bias

occurs when individuals overestimate their ability to predict future events.

Stereotypes

often lead to unfair decisions being made.

Which of the following is a motivator factor in Herzberg's theory of motivation?

recognition

Joe was diagnosed with cancer six months ago. He is back at work between chemotherapy treatments but is unable to work more than four hours per day. Diego has been covering all Joe's assignments that extend beyond Joe's four-hour day as well as covering the regular tasks of his own eight-hour shift. Diego is likely experiencing

role overload

Antonia received some negative feedback on her sales performance on her last performance evaluation. It's already been a week since the meeting with her supervisor but she just can't stop thinking about the feedback. She keeps replaying it in her mind over and over. This is an example of

rumination

Mike went to his friend Abe's house with Nick. When the pair returned to Mike's house, Nick said, "Mike, isn't Abe's cat the brightest orange cat you've ever seen?" Mike replied, "Nick to be honest, I didn't notice anything but Abe's dog. I'm afraid of dogs and wasn't sure if he would bother me or not." Mike exhibited

selective visual perception at Abe's house.

When you understand how OTHERS feel you are exhibiting which of the building blocks of emotional intelligence?

social awareness

All of the following are challenges of managing age diversity in the workplace EXCEPT:

stereotypes of older workers may contribute to inaccurate beliefs about their capabilities and performance.

The car was traveling very slowly on the highway in front of Ned. He turned to Sally and said, "This is ridiculous, we are never going to get there on time. That must be a woman driver in front of us!" Ned is engaging in

stereotyping

Jennifer strongly dislikes her next-door neighbors, yet every time she sees them she stops to pleasantly chat with them for a few moments. Jennifer is engaging in

surface acting

Generalization that a person has outside of their conscious awareness is a

unconscious bias

Study findings on personality indicate

we are more emotionally stable and more organized between the ages of 20 and 40.