final
_________is the goal off a study and includes the aims or objectives a researcher hopes to accomplish through the study.
A statement of purpose
Whitney wants to share the product demonstration of his company's new product with a large audience. In this scenario, which of the following mediums of communication should Whitney use?
A web page
LeeAnn has been working on her company website. It was created about two years ago but she sees that it does not get much traffic and that most visitors are not moving past the opening page. She thinks that the information is well written and the links are logically placed. which of the following might LeeAnn do to get more people to move from the opening page to the other pages on the website?
Break the text into columns and change the links into some type of headings
Which of the following should be taken into consideration when writing for a website?
English-speaking readers typically start scanning at the top left side of the main content area
Which of the following is true of an observational study?
It does not involve contact with the human subjects under study
which of the following is a disadvantage of using email polling for data collection?
It is limited to respondents with computer access
Which of the following is true of a web page?
It is used for communicating personal warmth and care
Which of the following statements is true of the use of jargon in email messages?
Jargon saves time with audiences who will understand the intent
Name the company started by Christopher Gray in one of the Shark Tank segments assigned by Professor Siravo
Scholly
which of the following is a benefit to the receiver if a message is outlined before communicating?
The receiver finds it easier to distinguish and remember relationships between ideas
Edelman plans to ask his department to conserve on the use of paper in the copy machine. Which statement would best persuade his department?
We as an office need to conserve our resources as much as possible
________is a good communication medium for sending a visual display of information and communicating general information about a company and its products or services.
a fax
what must be integrated with text immediately after its introduction in a report?
a graphic
which of the following is an example of a physical interference that hinders communication?
a noisy environment
which of the following is an example of an oral briefing?
a short, informal pitch given by. sales representative
Synergy refers to:
a situation in which the whole is greater than the sum of its parts.
_________requires that the listener fully concentrated, understands, responds and then remembers what is being said.
active listening
which of the following guidelines should you follow when preparing an email message?
avoid sending the same message to multiple recipiants
while writing a report, a researcher's credibility can be enhanced by:
avoiding the use of emotional terms
While writing a sales message, the price of a product should:
be introduced only after creating a desire for the product
______allows average citizens to become publishers
blogging
within the standard flow of reports, which group is most likely to create reports dealing with company policies?
board of directors
Which of the following is an assumption of downward communication in an organization?
both spikenard written messages tend to become larger as they flow from top to bottom on the organization chart.
Sit Rui Quek, Marcus Tan and Lucas Ngoo are the brains behind this company, a Singapore-headquartered online consumer-to-consumer marketplace which started in 2012. In just seven years, they've won the support of top investors and earned a valuation of over $500 million. Name the company which was a video shown in class. (similar to creaigslist and eBay)
carousell
What did Charles Yim use as an attention grabber on the Shark Tank segment assigned by Professor Siravo?
champagne
which of the following is not a traditional source for identifying career opportunities>
company websites
Writing a convincing and effective report requires a writer to:
conduct research to find quotes, statistics, or ideas
you should deliver presentations with increasing____________?
confidence
which one of the following is not an element required when interpreting quantitative data?
coordinated
which one of these is not one of the steps needed to be completed before a report can be generated?
create addenda
A_________brings together employees from various departments to solve a variety of problems such as productivity issues, contract estimations and planning, and multidepartment difficulties
cross-functional team
_______is characterized by leaders who give detailed rules and instructions and monitor closely that they are followed
directive behavior
in order to ensure the audience understands the point you are conveying in your presentation, you should:
draw analogies between new ideas and familiar ones
Which of the following illustrates horizontal communication?
employees from two different departments coordinating their efforts
which of the following is not an example of common language?
enhancing credibility
which of the following is not considered a standard component of a resume?
extemporaneous
A(n)______________ is a written description of how one organization can meet the needs of another organization by providing products or services.
external proposal
which of the following is the richest channel of communication?
face-to-face communication
which of the following is not an identified online site for job listings?
A weblog is a form of online journal that allows visitors to add comment and change content
false
a euphemism is a word substituted to avoid redundancy in written messaging.
false
a role-playing interview is designed to place the interviewee in an anxiety-producing situation so as to evaluate performance capability under stress
false
a series interview is when a candidate meets during a series of days to finalize the job acceptance
false
an example of upward communication is a response from subordinates to the client
false
in group roles, the reporter maintains the records of events, activities and reports to members
false
the ability to communicate with folks of all ages and all cultures is considered ethnocentrism
false
when the subject of a sentence is the receiver of the action it is known as recipient voice
false
A_______is a step-by-step diagram of a procedure or a graphic depiction of a system or organization
flowchart
Capturing the audience attention and involve them involves all except which one?
flowcharts
In the context of AIDA, the first step of the persuasive process involves:
getting the receiver's attention
a business presentation that accomplishes the speaker's __________ and meets the audience's________?
goals,needs
which of the following may not be included in the addenda?
graphics
Which of the following is true of groups?
groups tend to make better decisions if the process for doing so is clearly defined
which one is not necessary when presenting your qualifications during a job interview?
have references handy
An empathetic attitude toward the recipient before constructing a message:
helps build mutual trust
Brady was in a hurry to put together his business communications presentation and subsequently created what is called a "documentary-points" presentation. What about his presentation made it a "documentary-points" presentation?
his presentation contained insensitive statements
________describes interactions between organizational units on the same hierariarcal level.
horizontal communication
formal reports are prepared based on all of the following except one?
hypothesis
a quick, unplanned staff meeting is considered_________?
impromptu
oral briefings are considered___________?
informal
A(n) ____________ is usually a short message written in natural or personal language
informal report
_______refers to the numerous factors that hinder the communication process.
interferences
this type of proposal may be used by managers to justify or reccomend purchases o changes in the company
internal
Paula, manager at a retail store, ass her assistant Nina about her schedule for the day. Nina informs her about the various meetings that she needs to attend. In this scenario, the communication between Paula and Nina is at a(n)____ level.
interpersonal
in an organization, unlike an informal communication network, a formal communication network:
is created by management to specify lines of responsibility
unlike a letter report, an email report:
is directed to an organizational insider
which of the following statements is true of casual listening?
it illustrates that people are selective listeners
which of the following is true of telecommuting?
it involves working at remote locations and sending and receiving work from the company office electronically
which of the following best defines brainstorming?
it is the generation of many ideas from among team members
using ________ within a presentation increases the risk that the audience will not understand the message
jargon
A resume prepares for employment by considering relevant information about oneself as it relates to?
job requirements
this type of report outlines comparative information clearly to the reader?
justification
when leaving a message on voice mail, you can improve communication by:
keeping your message at least two minutes long
_________depict changed in quantitative date over time and illustrate trends while dividing the vertical and horizontal scales into equal increments?
line charts
Which of the following represents casual listening?
listening to music for recreation
when a politician prepares an entire speech and reads from a teleprompter it is an example of?
manuscript
In the context of the competing values framework, which of the following refers to a competitive workplace where leaders are hard drivers?
market culture
which of the following is true of the use of multimedia in presentations?
multimedia is less appealing than traditional presentation methods.
which of the following is not necessary when completing your one-minute video resume?
name of high school
Jensen is a project manager at DeltaGrey Inc. He recently assigned a project to his team. The team is currently preparing systematic strategies and a plan of action that will help meet the project requirements. This scenario illustrates that the team is most likely in the_______ stage of team development.
norming
the particular job one is applying for is considered the________of the resume?
objective
____________ are widely used to provide a picture of the authority structure and relationships within an organization
organization charts
In response to recent incidents of employees making inappropriate comments about political figures on social media, the Human Resources department at Abba financial implemented a policy that employees of their firm were not allowed to make public posts on any social media site. Which of the following is the best channel for making this policy known to the employees?
organizational
which of the following is a guideline you should follow during a presentation?
paraphrase the presentation visual rather than reading it line for line.
Gronk is an e-commerce company. The CEO of the company asks one of his marketing managers to send him monthly reports of the company's sales volumes. These reports are examples of____________
periodic reports
Odell is a very energetic person and when he speaks in public, his voice sometimes goes much higher than his usual speaking voice. Which vocal issue is Odell experiencing?
pitch
writing for a website can be made effectively by:
presenting the main idea at the beginning
which of the following is not a discriminatory hiring issue?
prior experience
Talia is an apartment manager in a large, high-rise complex. She has received complaints of residents not separating their recyclable waste and simply throwing all materials into the trash shoot. She has composed a stern email that she is about to send to the entire building; however, her assistant Carla just found out that the problem is being caused by the elderly residents of the ninth floor. Which of the following adaptations does her message now need?
projecting a positive, tactful tone
which of the following is to necessary at the beginning of a successful interview?
read from resume
Identify a true statement about a proposal structure
references used should appear in the bibliography or as footnotes
a pie chart can be made effective by:
refraining from labeling all the slices
Sanders is planning his presentation on why there should not be a curfew in his residence hall. How should Sanders conclude his presentation?
reminding the audience the the residence hall should not have a curfew
__________is a survey technique that eliminates the need for questioning 100% of the population
sampling
when research has already been conducted and reported by others it is called___________?
secondary
IN the context of Abraham Maslow's concept of a hierarchy of needs, which of the following includes the need to achieve one's fullest potential through professional, philanthropic, political, educational, and artistic channels?
self-actualizing needs
an email is a good communication medium for:
sending a brief, impersonal, or routine messages
Serena is designing a new print ad for a popular soft drink. Rather than making the soft drink the main focus of the ad, she has decided to showcase and attractive, physically fit man playing frisbee with his dog in a park. Why did she take this approach?
she wants to gain the audience's attention
this type of proposal is generated when a potential buyer submits exact specifications in a bid request?
solicited
In the context of barriers to intercultural communication,_______ are mental pictures that one group forms of the main characteristics of another group, creating preformed ideas of what people in this group are ike.
stereotypes
an interview that follows a predetermined agenda is known as what type of interview?
structured
_________is characterized by leaders who listen, communicate, recognize, and encourage their followers
supportive behavior
Lebron and Kobe have been asked to conduct a research study on the use of magnetic chips being used in place of time cards within a manufacturing plant. Which of the following would not be considered a limitation on this project?
surveying only female workers
A_______provides the reader with an analytical overview of the report and the order in which information is presented
table of contents
a title page includes all of the following except one?
table of contents
which of the following is not necessary when preparing for a job interview?
take a breath mint
which of the following types of resumes reflects the requirements of a specific of listing?
targeted
A _________ is a team of workers that is generally given a single goal and a limited time to achieve it.
task force
Amgen Inc. offers its employees the option to work from home. The tasks are electronically assigned to employees, and the employees send their work to a coordinator in the company's office. Which of the following concepts is illustrated in this scenario?
telecommunicating
this type of interview screens and narrows the pool of interviewers, while cutting travel expenses?
telephone
following an interview, every candidate should follow-up with this procedure?
thank-you letter
Bob wants t convey a confidential message to his boss and needs an immediate opinion on it. In this case, which of the following mediums of communication should Bob use?
the telephone
which o the following is one of the four main characteristics of reports?
they are generally prepared for a limited audience
which of the following is a disadvantage of using online surveys for data collection?
they are not useful for obtaining detailed information
Which of the following is a disadvantage of electronic meetings?
they can make it harder to reach consensus
The core of business is composed of verbal, non-verbal and written messaging internally amongst works and externally amongst clients, vendors and stakeholders. The textbook states within the academic arena, "writing is to be enjoyed y the reader, style is emphasized." However, from the business perspective"_________________________________,writing should be concise and easy to read."
time is of the essence
which of the following is the final step in the report process?
to report in written form the information that remains
it is permitted to ask questions during an interview about salary and benefits if the information is not available
true
people inside and outside the company who are affected by decisions are stakeholders
true
which of the following is true of closing a presentation?
tying the closing t the introduction strengthens the unity of a presentation
which of the following is the difference between tables and bar charts?
unlike bar charts, tables present data in columns and rows
which of the following is a difference between letters and face-to-face meetings?
unlike letters, Face-to-face meetings enable reading of nonverbal communication cues
an interview process that is a freewheeling exchange that may shift from one subject to another is considered?
unstructured
Unlike secondary research, primary research:
uses observational studies, experimental research, and normative surveys to obtain information
__________refers to the degree to which data measure what a researcher intends to measure
validity
Presentation methods can be delivered all except which one?
videoconference
Which of the following illustrates libel?
writing false negative statements about a manager
