(FINAL) Chapter 12: Human Resource Management

What are the 5 laws affecting HR management?

1. Common law vs Statutory Law 2. Provincial 3. Canada Labour Code 4. Canadian human rights act (federal) 5. PIPEDA

What are the 5 steps in determining HR needs?

1. Prepare HR Inventory 2. Prepare Job Analysis 3. Assess Demand 4. Asses Supply 5. Establish Strategic Plan

What is the hiring process?

1. Recruit 2. Select 3. Train/Develop

What is a mentor?

A corporate manager who supervises, coaches and guides selected lower level employees by introducing them to the right people and generally being their organizational sponsor

2. Explain Preparing a Job analysis

A job analysis is a study of what is done by employees who hold various job titles - they are to recruit and train employees with the necessary skills to do their job.

Scheduling Employees: What is Job sharing?

An arrangement whereby two part time employees share one full time job - The concept has received great attention as more and more women with small children have entered the labour force

(Federally) What is PIPEDA (Personal Information Protection and Electronic Documents Act)?

Sets out ground rules for how private sector organizations may collect, use, or disclose personal information in the course of commercial activities

What is Human Resource Management (HRM)?

The process of determining human resources needs and then recruiting, selecting, developing, motivating, evaluation, compensating and scheduling employees to achieve organizational goals

What are the main focuses for Training and Development

Training focuses on short term skills whereas development focuses on long term abilities

What are apprentice programs?

Type of training that involve a period during which a learner works alongside an experiences employee to master the skills and procedures of a craft eg: plumbing

Scheduling Employees: What is a Flextime Plan?

Work schedule that gives employees some freedom to choose when to work as long as they work the required number of hours

What is Vestibule training?

(Near the job training) Is done in classrooms where employees are taught on equipment similar to that used on the job

Benefits of Internal Promotions:

- Improves employee morale - Cost effective in that the promoted employees are already familiar with the corporate culture and procedures

What is another tool used to downsize companies?

- Offering early retirement benefits to entice older workers to retire

What do most management training programs include?

- On the job coaching - Understudy positions -job roation -off the job courses and training

What are some challenges workers in human resources face?

- shortage of workers in skilled trade due to retirement of baby boomers - Increased number of both single parent and two income families reulting in maternity leave, and job sharing -attitude in employees towards leisure time at work

Compensating Employees: What are Fringe Benefits?

-Fringe benefits are benefits that provide additional compensation to employees - Grow faster than wages

Why is job recruitment sometimes very difficult?

-Some organizations have policies that demand promotion from within, operate under union contracts, or offer low wages which makes recruiting and keeping employees difficult - sometimes people with the necessary skills aren't available

What are the 3 steps included in Training and Development Programs?

1. Assessing the needs of the organization and the skills of the employees to determine training needs 2. Designing training activities to meet the identified needs 3. Evaluating the effectiveness of the training

What are the 5 steps to Selecting Employees?

1. Obtaining complete application forms 2. Conducting initial and follow up interviews 3. Giving employment tests 4. confirming background information 5. Establishing trial (probationary) periods

What is Employment Equity?

Refers to employment activities designed to increase employment opportunities for four groups given past discrimination toward the designated groups - Legislation protects people with disabilities -Businesses cannot discriminate against people on the basis of any physical or mental disability

Compensating Employees: What is Pay Equity?

Refers to equal pay for work of equal value, it compares the value of male and female jobs by objectively evaluating the jobs in terms of 4 neutral factors: skill, effort, responsibility, and working conditions

Compensating Employees: What are some Pay Systems?

Salary, Hour wage, piecework system, commission plans, bonus plans etc.

What type of training do manager need?

Special training to be good communicators, they especially need to learn listening skills and empathy. Also time management, planning and human relations

What is the Occupational Health and Safety Act?

The Act focuses on safe and healthy workplaces and work practices, and safety standards protecting the general public - sets standards - the most important employee right is the right to refuse unsafe work. -Employer liability very high for failing it obligations

What is the Human Rights Act?

The Act requires that every employer ensures equal oppurtunities and that there is no discremination with regard to race, ethnicity, religion, age, sex, sexual orientation, marital/family status, disability, etc.

1. Explain Preparing a HR Inventory

The inventory should include ages, names education, capabilities, special skills and other information pertinent to the specific organization of their employees

4. Explain Assessing Supply

The labour force is constantly shifting and getting older, becoming more technically oriented

5. Explain establishing a strategic plan

The plan must address recruitment, selection, training and development, evaluation, compensation, scheduling and career management for the labour force.

What is Networking

The process of establishing and maintaining contact with key managers in ones own organization and in others and using those contacts to weave strong relationships

What is job simulation?

The use of equipment that duplicates job conditions and tasks so that trainees can learn skills before attempting them on the job. Simulation and vestibule training are differnt in that simulations duplicates the exact combination of conditions that occur on the job

What does empowering workers mean?

To give employees AUTHORITY and RESPONSIBILITY to respond quickly to customer requests

What is off the job training?

Training that occurs away from the workplace and consists of internal or external programs to develop any of a variety of skills or to foster personal development

Compensating Employees: What are Compensating Teams?

While most managers believe in using teams, fewer are sure about how to pay them. This suggests that team based pay programs are not as effective or as fully developed as managers would hope.

Scheduling Employees: What is a Compressed workweek?

Work schedule that allows an employee to work a full number of hours per week but in fewer days

What are Contingent Workers?

Workers who do not have regular full time employment, a varying need for employees is the most common reason for hiring contingent workers

Why is human resource management receiving increased attention?

Because of the major shift from traditional manufacturing industries to service and high-tech manufacturing industries that require highly technical job skills. The shift means that many workers must be retrained for new more challenges jobs

3. Explain Assessing Demand

Because technology changes rapidly, training programs must be started long before the need is apparent

Compensating Employees: What are Cafeteria style benefits?

Benefit plans that allow employees to choose which benefits they want, up to a certain dollar amount -also known as Flexible benefits plans

What is Reverse Discrimination?

Discriminating against members of a dominant or majority group (white or males) usually as a result of policies designed to correct precious discrimination against minority or disadvantaged groups.

Explain Termination of Employees:

Downsizing and restructuring, increasing customer demands for greater value, the relentless pressure of global competition, and shifts in technology have human resources manager tsruggling to manage layoffs and firings.

(Federally) What is the Privacy Act?

Imposes obligations on the federal government departments and agencies by placing limits on the collection, use and disclosure of personal information. Gives the right to access personal information held by federal government organizations

What is Workers' Compensation Act?

Insurance scheme designed to protect employees who are injured at work, they can not bring legal action against employeer

What does a job analysis do?

It yields 2 important statement: 1. Job Descriptions and 2. Job specifications

What is Performance Appraisal and its 6 steps?

Letting workers know when they do a good job 1. Establish Standards 2. Communicate Standards 3. Evaluate Performance 4. Discuss Results 5. Take corrective action 6. Use results to make decisions

Scheduling Employees: What is Telework?

Occurs when paid workers reduce their commute by carrying out all or part of their work away from their normal place of business

What is the most fundamental type of training?

On the job training - The employees being trained on the job immediatley beings his or her tasks and learns by doing or watches other for a while and then imitates them