Final Exam
What is third-party conflict resolution?
Arbitrators, Inquisitors, Mediators
What does the ASA theory represent?
Attraction-Selection-Attrition
Ceremonies are more formal than rituals. They are planned activities conducted specifically or the benefit of an audience.
True
Conflict is a process in which one party perceives that his/her interests are being opposed or negatively affected by another party.
True
Conflict is ultimately based on perceptions.
True
Relationship conflict (socioemotional conflict) focuses on the adversity rather than the issues as the source of the conflict.
True
Who was the founder of Org. Theory?
Elton Mayo
Define Coalition Formation
Forming a group that attempts to influence others by pooling the resources and power from its members.
There are how many features of power?
4
There are how many outcomes in handling conflict?
5
How many competencies per the textbook are associated with effective leaders?
8
Organizational Politics
Behaviors that others percieve as self-serving tactics at the expense of other people and possibly the organization.
What is expert power?
Capacity to influence others by posessing knowledge/skills valued by others
What is centrality?
Contingency of power pertaining to the degree & nature of interdependence between power holder and others
What is power?
It's the capacity of a person, team or org to influence others
What are the sources of power?
Legitimate, reward, Coercive, Expert, referent
What is charisma?
Personal characteristic/special gift serves as form of interpersonal attraction
Rituals
Programmed Routines
What does RJP represent?
Realistic Job Preview
Employee Contingencies
Skill and experience Locus of Control
What are the contingencies of power?
Substitutability, centrality, Visibility, Discretion
Environmental Contingencies
Task Structure Team Dynamics
Physical structure is the most easily observed artifact of organization culture; does age take account as one of the physical structures?
Yes
Counter culture is described as
an important source of surveillance and critical review of dominant corporate culture
Task Oriented Leader
assign work/clarify responsibilities -set goals and deadline -evaluate/provide feedback and work quality -establish well-defined best-work practices -plan future work activities
Path-Goal Leadership
based on the expectancy theory of motivation that relates several leadership styles to specific employess and situational contingencies
What is referrent power?
capacity to influence others on basis of identification with and respect for power holder
Adaptive Culture
employees are receptive to change, ongoing alignment of org,
What is authentic leadership?
leaders need to be aware of, feel comfortable with and act consistently with their values, personality and self-concept.
People Oriented Leader
listen to employees -make the workplace more pleasant compliment employees for their work -are considerate of employee needs
Sense Making
makes sense of what's goin on, why things are happening in the company
Transformational Leaders
most popular leaders change teams by creating, communicating and modeling a vision for the org, inspiring employees to strive for that vision.
What are the outcomes of handling conflict?
problem solving, forcing, avoiding, yielding, compromising
What are social networks?
social structures of indivd/social units connected to each other through one/more forms of interdependence
A benefit of conflict is to prevent organizations from stagnating and becoming non responsive to their external environment.
true
A transformation leader changes teams and organizations by creating , communicating, and modeling a vision for the organization or work unit and inspire employee's to strive for that vision
true
Espoused Values
values that leaders say and rely on to guide their decisions and actions
Social glue
what bonds people together making them feel like part of org experience