Final Exam (Ch. 10-13)

29. Using the formula for calculating the number of communication channels, how many channels would five people require? --Ch. 10

10

30. A team has 10 communication channels between its various members. Using the formula number of communication channels = n (n-1)/2, where n is the number of people in the team, the team has _____ members. --Ch. 10

5

23. As a manager, you want to praise a team member, Phil, for doing a good job on a particular project. However, you know that Phil tends to be an introvert. Which of the following communication methods would Phil be most comfortable with? --Ch. 10

Call Phil in for a private meeting to appreciate his work.

29. _____ are predefined actions that the project team will take if an identified risk event occurs. --Ch. 11

Contingency plans

51. _____ monitoring and controlling project communications to ensure that stakeholder communication needs are met. --Ch. 10

Controlling communications

28. _____ involves monitoring identified and residual risks, identifying new risks, carrying out risk response plans, and evaluating the effectiveness of risk strategies throughout the life of the project. --Ch. 11

Controlling risk

1. Project members should either have strong technical skills or soft skills. --Ch. 10

FALSE

10. Risk events refer to specific, certain events that may occur to the detriment or enhancement of the project. --Ch. 11

FALSE

12. Top Ten Risk Item Tracking is a quantitative risk analysis tool. --Ch. 11

FALSE

15. The lower the earned monetary value calculation for a project, the chances of project success is higher. --Ch. 11

FALSE

16. Minutes must be a comprehensive report of the meeting that was scheduled. --Ch. 10

FALSE

17. The email is the most appropriate medium for all types of communications. --Ch. 10

FALSE

18. The project summary report is a summary of all the lessons-learned reports. --Ch. 10

FALSE

19. Improving an organization's ability to communication is an easy process. --Ch. 10

FALSE

4. Unknown risks can be managed proactively. --Ch. 11

FALSE

5. Geographic location and cultural background have no impact on communications. --Ch. 10

FALSE

5. The last step in project risk management is deciding how to address this knowledge area for a particular project by performing risk management planning. --Ch. 11

FALSE

7. Brainstorming is a systematic, interactive forecasting procedure based on independent and anonymous input regarding future events. --Ch. 11

FALSE

7. Communication becomes simpler when you increase the number of team members. --Ch. 10

FALSE

8. The psychology literature shows that individuals, working alone, produce fewer ideas than the same individuals produce through brainstorming in small, face-to-face groups. --Ch. 11

FALSE

41. ____ predict future project status and progress based on past information and trends. --Ch. 10

Forecasts

42. Which of the following questions is typically addressed by a project forecast? --Ch. 10

How much more money will be needed to complete the project?

24. _____ involves determining which risks are likely to affect a project and documenting the characteristics of each. --Ch. 11

Identifying risks

46. Which of the following is a guideline that project managers should follow when communicating with their teams through e-mail? --Ch. 10

If the entire message can fit in the subject line, put it there.

33. Which of the following is true of push communication? --Ch. 10

Information is sent to recipients without their request.

58. _____ communication happens when two or more people to exchange information via meetings, phone calls, or video conferencing. --Ch. 10

Interactive

31. _____ is a fact-finding technique that can be used for collecting information in face-to-face, phone, e-mail, or instant-messaging discussions. --Ch. 11

Interviewing

52. _____ can create communication problems; words may have different meanings in different languages. --Ch. 10

Language barriers

60. _____ are normally provided as status reports or progress reports. --Ch. 10

Performance reports

25. _____ involves prioritizing risks based on their probability and impact of occurrence. --Ch. 11

Performing qualitative risk analysis

26. _____ involves numerically estimating the effects of risks on project objectives. --Ch. 11

Performing quantitative risk analysis

20. _____ involves determining the information and communications needs of the stakeholders. --Ch. 10

Planning communications

22. _____ involves deciding how to approach and plan the risk management activities for the project. --Ch. 11

Planning risk management

27. _____ involves taking steps to enhance opportunities and reduce threats to meeting project objectives. --Ch. 11

Planning risk responses

40. ____ describe what the project team has accomplished during a certain period. --Ch. 10

Progress reports

48. _____ are a complete set of organized project records that provide an accurate history of the project. --Ch. 10

Project archives

68. A(n) _____ allows users to create custom Web sites to access documents and applications stored on shared devices. --Ch. 10

SharePoint portal

24. Which of the following methods of communication is likely to be most effective for conveying sensitive or important information? --Ch. 10

Short face-to-face meetings

38. _____ address where the project stands in terms of meeting scope, time, and cost goals. --Ch. 10

Status reports

39. ____ describe where the project stands at a specific point in time. --Ch. 10

Status reports

1. Risks can have both negative and positive effects on meeting project objectives. --Ch. 11

TRUE

10. Most WBSs include a section for project communications to ensure that reporting key information is a project deliverable. --Ch. 10

TRUE

11. A probability/impact matrix or chart lists the relative probability of a risk occurring on one side of a matrix or axis on a chart and the relative impact of the risk occurring on the other. --Ch. 11

TRUE

11. Project managers must assess the needs of the organization, the project, and individuals in determining which communication medium to use, and when. --Ch. 10

TRUE

12. Status reports can take various formats depending on the stakeholders' needs. --Ch. 10

TRUE

13. A facilitator can help the team solve any communication problems. --Ch. 10

TRUE

13. The Microsoft Solution Framework (MSF) includes a risk management model that includes developing and monitoring a top-ten master list of risks. --Ch. 11

TRUE

14. Good information technology project managers must have strong technical and communication skills. --Ch. 10

TRUE

14. Quantitative risk analysis need not be done for projects that are large and complex. --Ch. 11

TRUE

15. Do not have a meeting if there is a better way of achieving the objective at hand. --Ch. 10

TRUE

16. The Monte Carlo analysis can predict the probability of finishing by a certain date or the probability that the cost will be equal to or less than a certain value. --Ch. 11

TRUE

17. Identified risks may not materialize, or their probabilities of occurrence or loss may diminish. --Ch. 11

TRUE

18. The risk register can be created with a simple Microsoft Word or Excel file. --Ch. 11

TRUE

2. Adding more people to a project that is falling behind schedule often causes more setbacks because of the increased complexity of communications. --Ch. 10

TRUE

2. One possible response to managing negative risk it to accept the potential effects from the risk. --Ch. 11

TRUE

3. A risk-seeking person prefers outcomes that are more uncertain and is often willing to pay a penalty to take risks. --Ch. 11

TRUE

3. People have different personality traits that often affect their communication preferences. --Ch. 10

TRUE

4. Rarely does the receiver interpret a message exactly as the sender intended. --Ch. 10

TRUE

6. Contingency plans are predefined actions that the project team will take if an identified risk event occurs. --Ch. 11

TRUE

6. It is extremely important to document any changes in technical specifications that might affect product performance. --Ch. 10

TRUE

8. In a project, communicating badly exponentially increases the possibility of making mistakes. --Ch. 10

TRUE

9. The Delphi technique is a systematic, interactive forecasting procedure based on independent and anonymous input regarding future events. --Ch. 11

TRUE

9. The communications management plan varies with the needs of the project. --Ch. 10

TRUE

61. _____ often create consolidated progress reports based on the information received from team members. --Ch. 10

Team leaders

67. A(n) _____ forces meeting organizers to plan the meeting and gives potential participants the chance to decide whether they need to attend. --Ch. 10

agenda

32. An example of pull communication is _____. --Ch. 10

blogs

49. Many experts agree that the greatest threat to the success of any project, especially information technology projects, is a failure to _____. --Ch. 10

communicate

43. E-mail communication is most suited for: --Ch. 10

communicating routine information.

55. A(n) _____ is a document that guides project communications. --Ch. 10

communications management plan

56. A(n) _____ must include suggested methods or technologies for conveying the information. --Ch. 10

communications management plan

34. According to the guidelines provided by Practical Communications, Inc., a(n) _____ is a medium that is "excellent" for encouraging creative thinking. --Ch. 10

e-mail

22. Managing communications is part of the _____ process of the project communication management. --Ch. 10

executing

59. While trying to assess commitment of project stakeholders, a(n) _____ meeting or a Web conference might be the most appropriate medium to use. --Ch. 10

face-to-face

25. According to research by Albert Mehrabian, which of the following is NOT a way that information is communicated in a face-to-face interaction? --Ch. 10

facial expression

26. As the number of people involved in a project _____, the complexity of communications _____. --Ch. 10

increases, increases

47. The items discussed in a(n) _____ include reflections on whether project goals were met, whether the project was successful or not, the causes of variances on the project, the reasoning behind corrective actions chosen, the use of different project management tools and techniques, and personal words of wisdom based on team members' experiences. --Ch. 10

lessons-learned report

53. Project managers should try to _____ the size of teams or sub teams to avoid making communications too complex. --Ch. 10

limit or decrease

36. According to the guidelines provided by Practical Communications, Inc., a(n) _____ is the most appropriate medium for giving complex instructions. --Ch. 10

meeting

37. According to the guidelines provided by Practical Communications, Inc., a(n) _____ is the most inappropriate medium for addressing negative behavior. --Ch. 10

meeting

35. Which of the following communication methods would be most appropriate for assessing the commitment of project stakeholders? --Ch. 10

meetings

27. The formula to determine the number of communication channels is _____, where n is the number of people involved. --Ch. 10

n (n-1)/2

62. An important technique for _____ is the status review meeting. --Ch. 10

performance reporting

21. The output of the _____ process is a communications management plan. --Ch. 10

planning communications

50. The outputs of the _____ process are communications management plan and project documents updates. --Ch. 10

planning communications management

69. Microsoft Office Enterprise Project Management Solution has a(n) _____ tool that provides a centralized and consolidated view of programs and projects. --Ch. 10

portfolio management

30. Unenforceable conditions or contract clauses and adversarial relations are risk conditions associated with the project _____ management knowledge area. --Ch. 11

procurement

63. The main goal of controlling communications is to ensure the optimal flow of information throughout the entire _____. --Ch. 10

project life cycle

64. The main goal of controlling communications is to ensure the optimal flow of information throughout the entire _____. --Ch. 10

project life cycle

66. All meetings must have a(n) _____ and intended outcome. --Ch. 10

purpose

23. The degree of uncertainty an entity is willing to take on in anticipation of a reward is --Ch. 11

risk appetite

19. Risk utility rises at a decreasing rate for a _____ person. --Ch. 11

risk-averse

21. A _____ person achieves a balance between risk and payoff. --Ch. 11

risk-neutral

20. Those who are _____ have a higher tolerance for risk, and their satisfaction increases when more payoff is at stake. --Ch. 11

risk-seeking

57. The _____ analysis includes information such as the contact person for the information, when the information is due, and the preferred format for the information. --Ch. 10

stakeholder communications

45. The _____ line for any e-mail messages you write should clearly state the intention of the e-mail. --Ch. 10

subject

54. Many information technology professionals work on _____ projects where they never meet their project sponsors, other team members, or other project stakeholders. --Ch. 10

virtual

31. An example of push communication is _____. --Ch. 10

voice mails

65. A(n) _____ can be a vehicle for fostering team building and reinforcing expectations, roles, relationships, and commitment to the project. --Ch. 10

well-run meeting

44. A(n) _____ is a Web site that enables anyone who accesses it to contribute or modify Web page content. --Ch. 10

wiki

28. Using the formula for calculating the number of communication channels, how many channels would two people require? --Ch. 10

1