Final Exam Review

________ analytics examines recent and historical data to detect patterns and predict future outcomes and trends.

Predictive

_________ decisions are partially routine and partially complex.

Semistructured

Social computing increases _________.

buyer power

Sourcing and procurement from external suppliers are ________ activities.

upstream

________ is the marketing of additional related products to customers based on a previous purchase.

Cross-selling

________ is the loss of a certain percentage of customers over time.

Customer churn

_________ refers to the practice of registering or using domain names for the purpose of profiting from the goodwill or the trademark that belongs to someone else.

Cyber-squatting

__________ analytics answers the question "what has happened".

Descriptive

________ flows consist of data related to demand, shipments, orders, returns, and schedules, as well as changes in any of these data.

Information

________ satellites have an orbital life of 6-12 years.

MEO

Which of the following cloud computing characteristics gives customers elasticity and flexibility because it allows customers to access needed computing resources automatically?

Providing on-demand self-service

________ clouds are shared, easily accessible, multicustomer IT infrastructures that are available nonexclusively to any entity in the general public)

Public

_________ allows manufacturers to attach tags with antennas and computer chips on goods and then track their movement through radio signals.

RFID

________ transmission systems have signals that pass through walls but they are susceptible to snooping unless encrypted.

Radio

Machine learning is still not as good as people in most cases but in some cases better than people in regard to ___________.

Recognizing patterns and relationships

Which of the following cloud computing characteristics addresses the business need to increase or decrease capacity when necessary (for example, retailers frequently need much more computational capacity on Black Friday)?

Scalability

_________ occurs when shoppers visit a brick-and-mortar store but then purchase online.

Showrooming

________ allow users to place information in multiple, overlapping associations rather than in rigid categories.

Tags

________ is a medium-range wireless network.

Wi-Fi

Packing, assembly, or manufacturing are ________ activities.

internal

Considering the nature of decisions, executing specific tasks efficiently and effectively is

operational control.

_________ is larger by volume; _________ is more complex.

B2B; B2C

_________ are/is electronic billboards that promote a product or a vendor.

Banners

________ is a short-range wireless network.

Bluetooth

________ is the most recent evolution of the modern IT infrastructure.

Cloud computing

_____________ is the ability of information systems to identify objects, scenes, and activities in images.

Computer vision

________ marketing is when companies use social computing tools to obtain feedback from customers.

Conversational

_________ are the main threat to privacy on the internet.

Cookies

______________ is the ability to accurately perform new, unseen tasks, built on known properties learned from training or historic data that are labeled.

Machine learning

________ feature remixable applications and data.

Mashups

________ technology enables the use of mobile wallets.

NFC

____________ is the ability of information systems to work with text the way that humans do.

Natural language processing

A(n) _______________ is a set of CPUs which work in parallel in an attempt to simulate the way the human brain works, although in greatly simplified form.

Neural network

_________ involves slicing and dicing data, drilling down in the data, and rolling up data to greater summarization.

OLAP

________ is how new employees acquire the necessary knowledge, skills, and behaviors to become effective members of the organization.

Onboarding

Which of the following cloud computing characteristics allows a dynamic assignment of computing resources based on customer demand?

Pools computing resources

_______ analytics answers the question "what should we do".

Prescriptive

________ clouds are IT infrastructures that can be accessed only by a single entity or by an exclusive group of related entities that share the same purpose and requirements, such as all of the business units within a single organization.

Private

___________ focuses on automatically and accurately transcribing human speech.

Speech recognition

Which of the following is the correct order of the evolution of the modern IT infrastructure?

Stand-alone mainframes, mainframe and dumb terminals, standalone PCs, LANs, enterprise computing, cloud and mobile computing

___________ decisions deal with routine and repetitive problems.

Structured

_________ is a system in which any object, natural or manmade, has a unique identity and is able to send and receive information over a network without human interaction.

The IoT

________ is the greatest concern in the peer-to-peer economic model.

Trust

The ______________ test is a widely used test to determine whether a computer exhibits intelligent behavior.

Turing

__________ decisions deal with "fuzzy", complex problems.

Unstructured

________ is a strategy in which the salesperson provides customers with the opportunity to purchase related products or services of greater value in place of, or along with, the consumer's initial product or service selection.

Upselling

_________ organizations are only online.

Virtual

Which of the following cloud computing characteristics allows organizations to use a single physical server for multiple purposes?

Virtualization

Current AI systems are considered ________ AI.

Weak

You own a restaurant in New York City. This is an example of a _________ organization.

brick-and-mortar

The _________ is a model in which organizations attempt to procure needed products or services from other organizations electronically.

buy-side marketplace

Distribution is a(N) ________ activity.

downstream

Operational CRM systems support __________-office business processes.

front

LinkedIn's main market segment is _________.

high-skill jobs

Strong AI is __________ and could be considered to have __________.

hypothetical; sentience

Social ________ is the monitoring, collection, and analysis of socially generated data to make strategic decisions.

intelligence

Considering the nature of decision, acquiring and using resources efficiently in accomplishing organizational goals is

management control.

The optimal result of the organization's CRM efforts is to ________ the number of high-value repeat customers while ________ customer churn.

maximize; minimizing

Job coaches recommend spending most of your time ________ to get a job.

networking

A major method of procuring goods and services in the buy-side model is the _________ auction.

reverse

In the ________, organizations sell their products or services to other organizations electronically from their own private e-marketplace website or from a third-party website.

sell-side marketplace

Remote job entry was enabled by converting from _______.

stand-alone mainframes to mainframe and dumb terminals

________ is expected to be deployed by 2020.

5G

Social computing has vastly altered both the expectations of customers and the capabilities of corporations in the area of _________.

CRM

__________ can perform two basic operations: 1) identifying previously unknown patters and 2) predicting trends and behaviors.

Data mining

___________ is a subset of machine learning where the system discovers new patterns without being exposed to labeled historical or training data.

Deep learning

Which of the following cloud computing characteristics represents the "pay-as-you-go" concept?

Encompasses the characteristics of utility computing

________ satellites are stationary relative to a point on the Earth.

GEO

________ is a customer-facing CRM application.

SFA

________ transmission systems can have a large coverage area but are expensive.

Satellite