FINAL for Management
By granting promotions and recognizing accomplishments is an example of...
Esteem Needs
Chinese women : control own future
Esteem, self-actualization, safety needs
What type of a company is Whole Foods?
Ethically and Socially responsible company
__________ suggests that high motivation results from high levels of expectancy, instrumentality and valence
Expectancy Theory
Effort leads to high performance which leads to outcomes
Expectancy theory
"Find out why we ordered 18 extra motorcycles?" "Find out why we didn't reach our goals this quarter" Are examples of what theory?
Goal Setting Theory
Which theory focuses on motivating workers to contribute their inputs to their jobs and organizations
Goal Setting Theory
_____ theory way it is similar to expectancy theory and equity theory... but takes focus a step further by considering as well how managers can ensure that organizational members focus their inputs on the direction of high performance and the achievement or organizational goals
Goal Setting Theory
Which cultures are flexible, fun and creative?
Google and Apple
Which theory distinguishes between motivator needs and hygiene needs?
Herzberg's Theory
Which personality trait would NOT be used to describe Under Armour Kevin Plank?
High introversion
In the Hooters EEO case, what happened?
Hired a woman over a male and Hooters lost the case
What is an example of being unethical but legal?
Hiring your friends instead of better suited candidates
What is one of the most effective resources in all organizations?
Human Resources
What type of needs are physical or psychological context?
Hygiene
Extrinsic motivation is related to
Hygiene needs
Data is like an
Iceberg
Which rule for ethical decision making would maintain and protect the fundamental rights and privileges of people? AKA "Do unto others as you would have them unto you"
Moral Rights Rule
What is an example of a hostile work environment?
More subtle, lewd jokes, displaying porn, making sexually oriented remarks
What is the key to success at Enterprise?
Motivates its employees to provide excellent customer service
What is the Expectancy Theory?
Motivation will be high when workers believe that high levels of effort lead to high performance and high performance leads to the attainment of desired outcomes
What type of needs are related to the nature of the work itself?
Motivator
Although hygiene needs are important, for performance and job satisfaction to be high, what must be met?
Motivator Needs
Intrinsic motivation is related to
Motivator needs
Maslow's hierarchy of needs, Herzberg's Motivator-Hygiene theory, & McClelland's need for achievement, affiliation, power are all ....
Need Theories
Having a strong desire to perform challenging tasks well falls under which of McClellan's needs?
Need for Achievement
Conscientiousness from the "Big 5" personality traits is most linked to which kind of "need"? - Need for power - Need for achievement - Need for affiliation - None of the above
Need for Achievement (desire to do things well)
The extent to which an individual desires to control or influence others falls under which of McClellan's needs?
Need for Power
The extent to which an individual is concerned about establishing and maintaining good interpersonal relations and being liked falls under which of McClellan's needs?
Need to Affiliation
If you have a tendency to experience negative emotions and say, "I'll never get this done", which of the big 5 personality traits would you fall under?
Negative Affectivity
Input leads to ____ which leads to _____
Performance Outcomes
Value =
Performance / Price
Personal values the result from upbringing and its how they interact with others is what type of ethics?
Personal
What were the strengths in the Under Armor SWOT?
Personality and Culture
By providing a level of pay that enables a person to buy food, clothing and have housing is an example of...
Physiological Needs
Which rule for ethical decision making would be one that a manager has no hesitation about communicating to people outside the company because the typical person in a society would think the decision is acceptable?
Practical Rule
As productivity increases, what happens to price and customer value?
Prices decrease and customer value increases
What type of innovation makes a hill shape through the stages of a product life cycle?
Process Innovation
What type of innovation declines through stages of a product life cycle?
Product Innovation
How does an assembly line add value?
Productivity
Standards that groups of managers use to decide how to behave appropriately are what type of ethics?
Professional
High _____ and high _____ behavior is beneficial for performance
Prosocial and intrinsic
What are some pros to unions?
Protect employees through collective bargaining (wages, working conditions, hours, security)
When you hear prosocial and intrinsic, think
"servant leadership" and "agreeableness"
Where do lateral moves happen?
Within Internal recruiting
What 3 pay benefits are legally required?
Workers compensation Social security Unemployment insurance
Do stockholders have claim on a company?
Yes
We have discussed expanding overseas (global or international expansion). Has Under Armour gone global?
Yes
What is an ASA Framework in culture?
You will end up hiring people you are more similar to Turns into a homogenous work culture Goes against diversity
Every employee at Enterprise...
goes through the same system
The primary goal of BI is to
Make better decisions
What is an example of being ethical but illegal?
Marijuana
Which need theory is an arrangement of five basic needs that motivate behavior?
Maslow's
The Boeing 787 Supply Chain was an example of
A supply chain failure
Operations is what % hidden?
80-90%
Business Intelligence Cycle =
= analysis → insight → action → measurement
What did the KPMG 2013 - Study of Misconduct discover?
A high number of individuals will do whatever it takes to meet business goals?
"We the people : the market basket effect" is an example of...
A rare example of when all employees were okay with a strike?
What type of framework turns a company into a homogeneous work culture?
ASA framework
McClellan's needs for....
Achievement, Affiliation and Power
Operations is the fundamental means by which firms...
Add value
If you tend to agree with others and not butt heads, which of the big 5 personality traits would you fall under?
Agreeableness
What is a Glass Ceiling?
Alludes to the invisible barriers that prevent minorities and women from being promoted to top positions
An ethics officer who monitors an organization's practices and procedures to be sure they are ethical is called ....
An Ethics Ombudsman
What was Hooters competitive strategy?
Appealed to the young, affluent male population
Which concept from chapter 2 might hinder diversity in the workplace?
Attraction selection
People's perception of fairness related to their work outcomes related to their work inputs is which theory?
Equity Theory
Which cultures are unyielding, predictable and serious?
Banks, military, accounting firm
Unethical behavior happens, so what should you do as a manager?
Be proactive and reactive
Which three things deal with motivation?
Behavior Effort Persistence
American women: work life balance
Belonging, safety needs
By promoting good interpersonal relations and organizing social functions such as company picnics and holiday parties is an example of...
Belongingness Needs
Why big data?
Business is at an inflection point
What type of a plan is it when you choose which benefits and perks you get (based on individual) ?
Cafeteria Style Feedback
What are some pros of recruitment and selection?
Can increase flexibility Lower costs Time zones (nearshoring) KBR
How can you restore equity?
Change perceptions of self, or referent, ask for it, or leave the job
What was Under Armor's threat in their SWOT?
Competition from Nike
If you tend to be careful, scrupulous and persevering, always on time, always above standard, which of the big 5 personality traits would you fall under?
Conscientiousness
Interactions become
Data and the backbone of social networking
What's the culture like at IDEO?
Design and innovation Lets employees take control Developing prototypes (design thinking)
Datafication is very different from
Digitization
What does the ASA framework go against?
Diversity
What are the Big 5 personality traits?
ENACO Extraversion, Neg. Affectivity, Agreeableness, Conscientiousness, Openness to Experience
Goal setting theory leads to
Effort and focus
Which of the following is NOT part of the "big 5" personality traits?
Emotional Intelligence
What was the Ellen Degeneres video an example of?
Emotional intelligence and lack of social awareness in Matthew McConaughey's Lincoln Commercial
If you get a bad grade on an exam and blame the teacher, you have a ____ locus of control
External
What type of recruitment is doing career fairs, websites, agencies, walk ins?
External
Which locus of control is the tendency to locate responsibility for one's fate in outside forces and to believe one's own behavior has little impact on outcomes
External Locus of Control
If you have a tendency to experience positive emotions and love chatting with people, which of the big 5 personality traits would you fall under?
Extraversion
What are the big 5 personality traits?
Extraversion Negative affectivity Agreeableness Conscientiousness Openness to experience
Behavior that is performed to acquire material or social rewards or to avoid punishment, and the source of motivation is the consequences of the behavior, not the behavior itself, is what type of behavior?
Extrinsically Motivated Behavior
What type of a manager would a car salesman be if he is motivated by commision on all cars sold?
Extrinsically Motivated Behavior
What is equity?
Fairness
Everything that is unethical is also illegal... true or false?
False
Kevin Plank for Under Armor focused on the manager as a
Feeling, thinking human being
How did Nike design your own shoe add value?
Flexibility
What type of sexual harassment is Quid Pro Quo?
Forced into doing sexual favors
How do Smart Cards add value?
Innovation
What is the transformation process?
Inputs leads to Outputs
If you get a bad grade on an exam and blame yourself and think of ways you could improve in the future, you have a _____ locus of control
Internal
Which locus of control is the tendency to locate responsibility for one's fate within oneself
Internal Locus of Control
What are the two types of recruitment?
Internal and External
A teacher who loves the process of teaching children but also has strong desire to give children best experience and help those with disabilities?
Intrinsic and Prosocial Behavior
Many managers have what type of behavior?
Intrinsically Motivated Behavior
Source of motivation is actually performing the behavior, and motivation comes from doing the work itself ... "learning for learners sake" is what type of behavior?
Intrinsically Motivated Behavior
Equity exists when a person's perceptions of his own outcome-input ratio
Is equal to a referent's outcome-input
Two attitudes that are important for understanding managerial behaviors include:
Job satisfaction and organizational commitment
Which rule for ethical decision making would distribute benefits and harm among people in a fair, equitable, and impartial manner?
Justice Rule
What are the 4 Rules for Ethical Decision Making?
Justice, Utilitarian, Moral Rights, Practical JUMP
The more quantity produced, the lower the cost per unit is an example of why type of productivity improvement?
Learning
Which theory is related to the linkage between performance and outcomes in the motivation equation?
Learning Theory
What are some cons of recruitment and selection?
Lose control over quality Less knowledge of the organization Less commitment to organization Unions resist because of job loss
In performance appraisal, we want ____ but often there are _____
Objective Subjective
What type of feedback is based off of facts and typically numerical, such as: How many cars were sold?
Objective Feedback
If you have a tendency to be original, have broad interests, take risks, say "I'll do it!", like change, which of the big 5 personality traits would you fall under?
Openness to Experience
Managers can motivate people to avoid performing negative punishment / dysfunctional behaviors by using extinction or punishment ... what is this an example of?
Operant Conditioning Theory
What are the two Learning Theories?
Operant conditioning theory and Social learning theory
The shared set of beliefs, expectations, values, norms, and work routines that influence how members of an organization relate to one another and work together to achieve organizational goals is the _______
Organizational culture
What is the basic premise of Need Theories?
People are motivated to obtain outcomes at work that will satisfy their needs
How did Tesla add value?
Quality
What is the most important thing you can work on to improve the effectiveness of your company?
Quality
Performance is QIFT
Quality + Innovation+ Flexibility + Timeliness
A male CEO tells a female subordinate that she will be promoted if she sleeps with him. What kind of sexual harassment is this?
Quid pro quo sexual harassment
What is at the top of the HRM system?
Recruitment and Selection
5 major components to HRM are...
Recruitment and selection Training and development Performance appraisal and feedback Pay and benefits Labor relations
Why is the Trader Joe's culture so great?
Relaxed return policy You can try every product in store before purchasing it
Selection must be both ....
Reliable and valid
By providing job security, adequate medical benefits, and safe working conditions is an example of...
Safety Needs
French and mexican woman : pride in themselves
Self actualization, esteem needs
By giving people the opportunity to use their skills and abilities to the fullest extent possible is an example of...
Self-Actualization Needs
What are Maslow's Hierarchy of Needs?
Self-Actualization Needs Esteem Needs Belongingness Needs Safety Needs Physiological Needs
What are the downsides to 360 degree feedback?
Since everyone is rating you, there are many biases
What is an example of being unethical and illegal?
Slavery
Bribery is okay in some places, and this is an example of what type of ethics?
Societal
Standards that come from norms and values are what type of ethics?
Societal
Where do an organization's code of ethics derive from?
Societal ethics Professional ethics Individual ethics
Saving in time typically lost in changing from one task to another is an example of what type of productivity improvement?
Specialization
S.M.A.R.T. goals stands for
Specific Measureable Actionable Relevant Time bound
To stimulate high performance and high motivation, goals must be .....
Specific and Difficult
Many_______ measures leads to 360 degree feedback (everyone around you rating you)
Subjective
What type of feedback / appraisal is based on perceptions of traits, behaviors, or results?
Subjective Appraisal
What's the culture like at Enron
Survival of the fittest - darwinian view Toxic culture Cutthroat bad mentality
_____ and _____ values have an impact on what managers try to achieve in their organizations and the kinds of behaviors they engage in
Terminal and instrumental values
What is the goal of the EEO?
The goal is to ensure that all citizens have an equal opportunity to obtain employment regardless of their gender, race, age, country, etc.
Zappos provides a great example of effective Human Resource Management. Which is NOT true of zappos?
They specialize in shoes only in order to maintain consistency
How do we measure value?
Through information
Operations is all about adding _____, without it there is no business
Value
What are the three V's in the big data opportunity?
Variety, Velocity and Volume
How did Amazon Prime add value?
Timeliness
Enterprise only has only had two CEO's... true or false
True
Which of the following is not one of the 5 components to HR?
Union Compensation
What type of an interview is more opened to bias?
Unstructured
Which rule for ethical decision making would produce the greatest good for the greatest number of people?
Utilitarian Rule
