FINAL Kahoot Questions

Lean production, JIT, and Six Sigma quality mean the same thing. True False

False

Manufacturing flow management is the key process that helps balance customer demand and the firm's output capabilities. True False

False

The goal of an efficient queuing system is that customers never have to wait in a queue. True False

False

Total productivity is considered a single-factor productivity measure True False

False

Countries with high tariffs encourage importing of goods True False

False (they discourage it)

According to the text, training of supply chain partner employees is also known as collaborative education. True False

True

An important initial step in the supply chain integration model is for a firm to identify the primary trading partners so the firm can concentrate its time and resources on managing the important process links with these companies. True False

True

High tariffs encourage multinational corporations to set up factories to produce locally. True False

True

To control and enhance the capabilities of companies across the supply chain, well-designed performance measurement systems must be implemented. True False

True

Which of the following is a critical issue in sustainable development? a) Climate change b) Supply base optimization c) Labor and legal problems d) Countertrade

a) Climate change

For integrated supply chains, logistics is considered: a) Critically important b) Important c) Somewhat important d) Not at all important

a) Critically important

All of the following are considerations used in designing service layouts EXCEPT: a) Ease of access to parking lot b) Impulse purchasing c) Reduction of time to restock d) Speed up customer throughput

a) Ease of access to parking lot

If an item is ordered using its economic order quantity, the annual carrying cost should be: a) Equal to annual ordering cost b) Slightly less than the annual ordering cost c) The square root of the annual ordering cost d) Twice the annual purchase price

a) Equal to the annual ordering cost

Some businesses refer to sustainability in terms of supporting the 3 P's. This stands for: a) People, planet, profit b) Place, price, promotion c) Planet, people, price d) People, place, price

a) People, planet, profit

A product positioned strategy: a) Places warehouses close to the sources of supply b) Places warehouses close to customers c) Places warehouses midway of sources and the customers d) None of the choices are correct

a) Places warehouses close to the sources of supply

First-come-first-served is an example of a(n): a) Queue discipline b) Unfair waiting policy c) Channel queuing arrangement d) Single-phase queue design

a) Queue discipline

Reverse logistics can have a positive impact on the environment through activities such as? a) Recycling b) Risk pooling c) Reneging d) Data warehousing

a) Recycling

The three generic competitive strategies are: a) Profit-based, nonprofits, and free services b) Cost leadership, differentiation, and focus c) Manufacturing, service, and retail d) Mass-production, make-to-order, and services

b) Cost leadership, differentiation, and focus

Which of the following strategies is being followed by a company that is based on creating a service that is considered to offer unique service elements for which customers may consider paying higher prices? a) Focus strategy b) Differentiation strategy c) Cost leadership strategy d) Exclusivity strategy

b) Differentiation strategy

The 5 S's refer to: a) Robust evaluation techniques b) Industrial housekeeping c) Overspending habits d) Keiretsu relationships

b) Industrial housekeeping

Which of the following is NOT a form of countertrade? a) Barter b) Kaizen Blitz c) Counterpurchase d) Offset

b) Kaizen Blitz

Facility location has ______ on the supply chain. a) Short-term impact b) Long-term impact c) No impact d) Minimal impact

b) Long-term impact

Which of the following is a reverse logistics activity? a) Developing a collaborative relationship with your supplier b) Recycling products and components c) Delivering finished goods to your customer d) Managing the quality of products

b) Recycling products and components

David Maister's First Rule of Service is: a) You can't please all the customers all the time b) Satisfaction = perception - expectation c) It always takes longer than you think to perform the service d) Under-promise and over-deliver

b) Satisfaction = perception - expectation

The _____ solution picks all the desired applications from a single vendor for the ERP system: a) Elite integrator b) Single integrator c) Best-of-breed d) Premier application

b) Single integrator

Which of the following is NOT a reason for locating in a business cluster? a) Supply chain improvements b) Sophisticated retailers c) Technology sharing d) Competition

b) Sophisticated retailers

_______ is important because what we do today will affect future generations. a) An offshore activity b) Sustainable development c) Progressive design d) Customer churn

b) Sustainable devlopment

According to the textbook, the initial step in creating an effective performance measurement system is: a) Develop the process b) Contact supply chain partners c) Identify the firm's strategic objectives d) Reduce firm debt to zero

c) Identify the firm's strategic objectives

Service provided by multiple servers acting in parallel is referred to as: a) Multi-platform servicescape b) Multiple-phase queuing system c) Multiple-channel queuing system d) Multi-delivery servicescape

c) Multiple-channel queuing system

The following is a term that refers to error or mistake proofing: a) Kanban b) Muda c) Poka-yoke d) Kaizen

c) Poka-yoke

Lean production is associated with which of the following company's production systems? a) Samsung b) Kraft c) Toyota d) Proctor and Gamble

c) Toyota

Which of the following would be considered a 3rd part provider? a) A raw materials supplier b) An intermediate component manufacturer c) An end product manufacturer d) A firm that leases storage warehousing

d) A firm that leases storage warehousing

Regional trade agreements assist with which of the following? a) Provide technical assistance for developing countries b) Monitor national trade policies c) Handle trade disputes d) All of these choices are correct

d) All of these choices are correct

Blanket or open-end purchase orders are suitable for buying: a) Computers b) Heavy equipment c) Custom built components d) Office Supplies

d) Office supplies

Which of the following secures the right of employees to decide whether to join or financially support a union? a) Union shop laws b) Union planning forums c) Ethical union initiatives d) Right-to-work laws

d) Right-to-work laws