Final Study Question
Cindy works at an accounting firm. Her supervisor is out on vacation, so she has two senior accountants leading. They both try to use their power in different ways. John tells Cindy that any mistake she makes, he will write the supervisors about her failure. Mo has been working in the field for about 5 years and wrote a book about careful decision making. Cindy comes to him when she needs help dealing with a tricky client. Which types of power are the two displaying? A. Referent, Legitimate B. Expert, Coercive C. Coercive, Expert D. Legitimate, Expert
C. Coercive, Expert
1. Blake is a manager of a company. It is the company's 25th anniversary, and he wants to celebrate with a company lunch party. From the choices below of how Blake can inform employees about the event, which of the following forms of communication has the highest amount of richness? A. Email B. Video conference C. Bulletins D. Face-to-Face Conversations
D. Face-to-Face Conversations
Marjorie has worked at her company for around 8 months and finally feels like she has a good sense of the culture there. Which stage of socialization is Marjorie most clearly in? a) Change and acquisition b) Encounter c) Exploratory d) Anticipatory
a) Change and acquisition
You are a unit commander in the US military; two junior officers are in a conflict over the best approach to solve a technical issue as part of a multimillion government project. One favors using an existing solution, while the other suggests developing a new solution from scratch. You really need to come up with the best solution and you have as much time as you need to make this decision. As the person in charge, you need to address the conflict between them. Which conflict-handling style would be most appropriate in this situation? a) Collaborating b) Competing c) Compromising d) Avoiding
a) Collaborating
Cory has been offered a job as full-time account manager at XYZ Bank. He really likes the company, but the pay is below his desired salary. Cory decides that he will negotiate for a higher salary with the hiring manager, Angela. Which type of negotiation solution is likely to result from this scenario? a) Distributive b) Congruent c) BATNA d) Integrative
a) Distributive
As we discussed in class, functional structures have both pros and cons. When the functional structure becomes ineffective as firms expand their product lines and/or markets they serve, firms often restructure into separate, relatively independent units. In doing so, firms adopt a: a) Divisional structure b) Simple structure c) Hollow structure d) Virtual structure
a) Divisional structure
Margret possess the knowledge and skills to operate the new software program efficiently but her coworker, Susan struggles to adapt to the new program. Susan asks Margret what the best way is to learn the new software, but Margret doesn't want to tell her how she figured it out and prefers to keep it to herself. What type of power does Margret possess? a) Expert Power b) Coercive Power c) Referent Power d) Reward Power
a) Expert Power
The BSC (Balanced Scorecard) provides managers with a comprehensive view of the organization in terms of which four perspectives? a) Financial, customer, internal business processes, and learning and growth b) Financial, human resources, accounting, and customer c) Advertising, internal business processes, diversity levels, and leisure time d) Learning and growth, idea trafficking, employee performance, and expenses
a) Financial, customer, internal business processes, and learning and growth
Bobby feels like he cannot possibly finish the work he needs to finish by the deadline his boss set for him. In response, rather than take work home with him in the evening, he watches Netflix 4-5 hours at a time to forget about work. Which of the following characterizes Bobby's response to stress? a) He uses an escape strategy b) He uses a symptom-management strategy c) He uses a control strategy d) He uses all of these strategies
a) He uses an escape strategy
Marie-Eve is starting to think that there she is going to need to make some big changes in her company soon. The employees are constantly complaining that they aren't happy and the top management team is always fighting with each other and the board of directors. What type(s) of forces are leading Marie-Eve to believe a change is needed? a) Internal forces b) External forces c) Both internal and external forces d) Neither external nor internal forces
a) Internal forces
John was in the military for five years and was recently faced with a situation at work. There was a fire on his floor and he reacted very quickly by removing people from the office safely. He had a lot of experience dealing with emergencies in the military so he was able to act quickly without much thought. What decision-making model did John most likely use in this situation? a) Intuition b) Rational model c) Motivation d) Explicit knowledge
a) Intuition
You run into your old friend Melanie and you get to talking about your jobs. She tells you that she really likes the company that she works for because it is very organic. Based on what we talked about in class, which of the following characteristics is Melanie's organization NOT likely to have: a) Narrow span of control b) Low formalization c) Decentralization d) Low work specialization
a) Narrow span of control
David was just recently hired at a new job. He noticed that the Company's logo and color scheme were apparent everywhere he went. The structure of the building was also unique because it was a mix of an open office design and a closed one with cubicles. After his first day, David was talking with his new co-workers. He found out through them that it is company tradition that new employees have to host a party for their department and give gifts to senior executives to show how serious he is to work at the company. It is a ceremony that is done every year with new employees. Which component of culture do these experiences most clearly represent? a) Observable Artifacts b) Espoused Values c) Enacted Values d) Basic Underlying Assumption
a) Observable Artifacts
Imagine you are leading a newly established company that specializes in creating innovative gadgets. Your company has a diverse product portfolio ranging from smartphones to smartwatches, each requiring specialized expertise and dedicated teams. As you strategize the company's growth, you want to determine the most suitable organizational structure to ensure efficient coordination and optimal allocation of resources. Which organizational structure would best suit your company's needs in this scenario, considering the diverse product portfolio and the requirement for specialized expertise? a) Product structure b) Geographic structure c) Client structure d) Matrix structure
a) Product structure
Sally wants to ask her manager Tom for a raise, but she's having difficulty with deciding which soft tactic to use. Sally has been working at the company for three years in an integral role and has made a list of all her personal accomplishments and how precisely they have benefited the company. Sally also has a close personal relationship with Tom, but she is afraid asking him for a personal favor will negatively impact their professional relationship. If she uses her list, what soft tactic will Sally be using to get her raise? a) Rational persuasion b) Consultation c) Legitimating d) Personal Appeals
a) Rational persuasion
Anna is a manager at Pepsi who oversees a team of five people, including Steve. Steve is a graduate of Mason and is a great worker who has been very successful with his career at Pepsi. Anna notices that the newly hired employee Oliver is from Mason also. Anna right away assumes that the Oliver would be a great and successful worker because he graduated from Mason, just like Steve did. Which of the decision-making would it fall into? a) Representativeness b) Availability c) Framing d) Recency
a) Representativeness
Alex just started his new job as a car salesman. This is his first time working in sales. Even though he has the ability to do the task, he is nervous about how he is going to perform his first week. Mary, however, has been the top saleswomen for the past three months and she knows she can easily meet the sales goals e for that month. Their manager should use a ____________ leadership behavior for Alex and should use a ___________leadership behavior for Mary. a) Supportive, Achievement-Oriented b) Achievement-Oriented, Path-Goal Clarifying c) Group-Oriented Decision Making, Supportive d) Supportive, Path-Goal Clarifying
a) Supportive, Achievement-Oriented
Lindsay is the CEO of Xtreme Auto. She is hiring a new HR Manager. She uses these eight steps: identifying the problem, establishing decision criteria, weighing decision criteria, generating alternatives, evaluating alternatives, choosing the best one, implementing decision, then evaluating decision. Which decision making process did she use? a) rational decision making process b) intuition c) bounded rationality satisfaction d) bounded rationality heuristics
a) rational decision making process
Anthony is a sales associate at the Koons dealership, helping Maria with her dream car. Maria explains to him that she wants to buy the car in total cash. The price of the car is 30k, which she only has 27k; she asks Anthony if he could lower the cost so she can buy it right away. Anthony and Maria make a deal of 28k. What kind of negotiation solution is this? a- Distributive b- Emotions c- Congruent d- Integrative
a- Distributive
Jake is looking to transition from his current company Amazon to a new company that prioritizes culture. He goes for an interview at apple and is immediately provided with their mission statement and values. Which of the following components of culture includes a mission statement. a. Espoused Values b. Observable Artifacts c. Basic Underlying Assumptions d. Main Culture
a. Espoused Values
Omar is the President and CEO of ABC General Services. He values his staff members and enjoys getting along with them since he thinks that doing so will improve the relationship between them and upper management. But middle managers don't like handling problems, don't give their staff members feedback, and don't train them; instead, they expect a lot from them with only a little guidance. What two leadership philosophies are present in this organization? a. Relationship-Oriented Leadership Style and Passive Leadership b. Transformational Leadership Style c. Task-oriented and Relationship-Oriented Leadership Style d. Implicit leadership Style
a. Relationship-Oriented Leadership Style and Passive Leadership
Jesse is a manager at Shelved Goods Inc and was requested to organize the products the offer. Jesse plans on separating cookies, cola, socks, hair gel, and headphones into new departments. These products are in a __________ structure. a. product b. functional c. geographic d. graphic
a. product
Hailey is buying a car from car salesman, Jeremiah. Hailey really wants a moonroof in her car. Jeremiah's dealership is running an incentive program where all salespeople get bonuses when they sell cars with moonroofs. Hailey and Jeremiah make a deal for a care with a moonroof. What type of negotiation solution did Hailey and Jeremiah come up with? a) Integrative b) Congruent c) Distributive d) Win-Win
b) Congruent
William has been working at Morgan Stanley for three years. He just got promoted to sales engineer and leads a team of ten coworkers in the sales department. William helps team members set goals at the beginning of each week and shows his team how to do certain tasks within their department. William is exemplifying which leadership behavior within his team? a) Supportive b) Directive c) Participative d) Achievement
b) Directive
After an extensive job search, John was able to find and successfully land a job at TechTitan Industries. During his first day, John began his onboarding and experienced a reality shock because there were some aspects of working at TechTitan that he was not expecting. Which of the three stages of organizational socialization is John currently in? a) Anticipatory Stage b) Encounter Stage c) Change and Acquisition d) Post work phase
b) Encounter Stage
Jim wants to open an ice cream store internationally and he needs help in creating a structure for his company. Each country will have different flavors and customs. Further, Jim really wants the organization to have a clear, simply hierarchy. Which structure would you advise Jim to do? a) Matrix Structure b) Geographic Structure c) Product Structure d) Functional Structure
b) Geographic Structure
Anna is the marketing manager of a company. Recently she had to go to a lot of meetings with the financing department of the company because of the launch of a marketing plan for a new product. Anna wants a bigger budget and more time to work on the strategy, with more time to work being the priority for her and the marketing team. The head of the financing department really wants to maintain the budget for this because the company is not doing so well financially. Further, he wants the strategy to be finished as soon as possible, but he cares more about the budget. Ultimately, the marketing and finance departments decide to stick to the original budget but allow more time to work on the strategy. Which type of solution did these two groups find? a) Congruent b) Integrative c) Bottom Line d) Distributive
b) Integrative
John is the CEO for a cybersecurity company called Grey Ghost. He is trying to manage his product team and create commitment among five employees, one of which is the CTO. The CTO, Jason, wants the product to be built a certain way but John emphasizes to Jason that it cannot be built that way because that would affect the user interface and so John decides to go another direction. What kind of power is John using when he makes this decision? a) Referent b) Legitimate c) Reward d) Expert
b) Legitimate
Ross, Rachel, Monica, Chandler, Joey, and Phoebe need to come up with an out-of-the box idea for a new commercial for their organization. Monica is an overachiever and perfectionist in her job, while Joey could not care less whether their commercial is a hit or miss. Because of these differing performance levels, Monica does not contribute as much, and the team ends up losing their motivation to be productive. What kind of threat is this to creativity? a) Social loafing b) Performance matching c) Conformity d) Production blocking
b) Performance matching
Claire has been working at XYZ Company for 5 years, and she believes that she deserves a raise for her commitment to the company. When she goes to her boss to ask for the raise, she demands that she receive a raise, otherwise she would leave the company in order to find a better-paying job. What kind of influence did Claire use, and how effective was it likely to be, compared to other influence tactics? a) Consultation; less effective b) Pressure; less effective c) Consultation; more effective d) Pressure; more effective
b) Pressure; less effective
Kylie is a therapist at the VA medical center. She meets with a patient for an hour who has PTSD and becomes hostile during the hour. She ends the meeting with the veteran. She meets her next patient who has PTSD and Kylie assumes that he will be hostile. What bias does kylie use in this scenario? a) Confirmation Bias b) Representativeness Bias c) Availability Bias d) Escalation of commitment
b) Representativeness Bias
Mike is an intern at a food company. Tomorrow is his first day to work in the company. He is not very clear about his workflow so he wanted to ask his boss about it. He isn't sure if he should use email or a face-to-face conversation to get these answers. If Sam chooses face-to-face communication, what level of media richness would that communication medium have? a) Not rich at all b) Rich c) Medium d) None of the above
b) Rich
Ann just got promoted to a senior executive role at the company she works for. Her boss stated that she has excellent leadership skills and knew that she would help create growth with their employees. Ann puts other people's needs first and enjoys helping them. She has already began planning to implement new training for their employees, so that they can have new opportunities to grow in. Which of the following relationship-oriented leadership skills does Ann have? a) Autocratic b) Servant c)Laissez-Faire d) Ethical
b) Servant
After falling into debt, and making a couple questionable executive decisions, Gerald has decided to step down from the role of Regional GM for Infinity Living, a chain of high-end furniture stores. With the state of the organization in shambles, Gerald decides to appoint Caroline as his replacement. Bret and Timothy, two of Gerald's friends at Infinity Living, came to Gerald upset that he did not appoint either of them the new Regional GM. Gerald tells them that "it is a huge risk for whoever fills that position. The organization is highly volatile right now and whoever assumes the role of regional GM will be under a lot of duress and will likely be let go soon after. Better her than you guys." What concept is best displayed through this scenario? a) The glass ceiling b) The glass cliff c) Hierarchical gender bias d) Internal gender misguidance
b) The glass cliff
George is a leader at his medium sized company. He finds that he has the trust of his employees and has the ability to punish or reward them. That being said, the roles his employees take on are not particularly clear and there are few guidelines for how employees should behave in their roles. Based on Fiedler's contingency model, which is true for George? a) There is a high degree of situation control, meaning George will succeed if he is relationship oriented b) There is a moderate degree of situation control, meaning George will succeed if he is relationship oriented c) There is a low degree of situation control, meaning George will succeed if he is task oriented d) There is a moderate degree of situation control, meaning George will succeed if he is task oriented
b) There is a moderate degree of situation control, meaning George will succeed if he is relationship oriented
What was the name of the student that was an architecture major that attended the business class presentations? a) Jacob b)Tabasco c) Cowey d) Sir Bartholomew Hutchison III
b)Tabasco
Steven and Jose have been assigned to work on a project together at work. They have two different personality types. Their different personality types have been causing conflict in the workplace. They haven't been able to get along and they have been having trouble finishing their project for work due to their differences in personality. What type of conflict is this? a. Functional conflict b. Dysfunctional conflict c. Task conflict d. Process conflict
b. Dysfunctional conflict
Sally starts a job at a new tech company that designs and manufactures equipment for the government, hospitals, as well as personal devices. She has 10+ years of experience working with computer equipment for healthcare systems. Sally will be working on a team to develop a new line of products for a hospital. What type of power does Sally have in this scenario? a. Reward power b. Expert power c. Legitimate power d. Referent power
b. Expert power
Martha is the CEO of Stich Clothing which has been growing rapidly over the last year and has had an influx of employees as a result. Martha is no longer capable of keeping up with all her employees to ensure that everything is functioning smoothly. As a result, Martha has decided to group employees under a Chief stores officer, a chief merchandising planning officer, and a Chief marketing officer. What organizational structure did Martha choose for Stich Clothing? a. Divisional Structure b. Functional structure c. Geographic Structure d. Task Structure
b. Functional structure
Donald and Joe are VPs of sales working for Hillary at an e-commerce business. As a part of an annual organizational culture review, Hillary wanted to highlight that a third of their quarter sales will go to charity, to give something for the employees to be committed to. Which of the four functions of culture is at play in this scenario? a.) organizational identity b.) collective commitment c.) social system stability d.) sense-making
b.) collective commitment
Matt is negotiating for the price of a new car he is planning to buy. The asking price of the dealership is $35,000, but Matt is only willing to offer $32,000. If the dealer accepts Matt's offer, then he will have a new car to commute to work in. If the dealer rejects Matt's offer, he will have to continue taking the Metro to and from work. In this case of negotiation, taking the Metro is Matt's what? a) Interest b) Position c) BATNA d) Conflict
c) BATNA
Adrian and Brandon are friends. Adrian is also Brandon's boss at work. One day Adrian tells Brandon he needs a lengthy report in by Thursday. Brandon doesn't want to do the report but Adrian told him if he does not do it he will get written up, which could hurt his chance at a promotion. What type of authority is Adrian displaying? a) Reward b) Expert c) Coercive d) Legitimate
c) Coercive
Beidou is the captain of her ship where she is responsible for her crew's wellbeing as she leads them on many adventures. Because the world is so vast and so many people depend on her, Beidou is highly aware of the risks of the unknowns that lie ahead. She often finds herself relying on her intuition and discussion with her crew to come up with "outside the box" solutions. Which of the following best describe Beidou's decision making style? a) Analytical b) Behavioral c) Conceptual d) Directive
c) Conceptual
Your friend Michael tells you that he made an entirely rational decision when he bought his new car. Based on what we discussed in class, which of the following responses to Michael is most aligned with our knowledge of decision-making? a) That's great, Michael! Congrats on the new car. Humans are really good rational decision makers and make fully rational decisions frequently. b) Good work, Michael. It sounds like you trusted your gut and went with the car that just seemed best. c) Congratulations on the car, Michael. However, decision-making is rarely fully rational. People often use biases in their decision-making without even knowing it. d) All of these are correct responses to Michael.
c) Congratulations on the car, Michael. However, decision-making is rarely fully rational. People often use biases in their decision-making without even knowing it.
Nelly and Valentina are having a conversation and they just don't seem to understand each other. Nelly keeps saying the same things over and over again and Valentina just doesn't seem to understand her. Nelly is sure she is being clear and thinks that Valentina is just not able to grasp what she is saying. According to Nelly, which part of the communication process is breaking down? a) Encoding b) Noise c) Decoding d) Sender
c) Decoding
Lisa is CEO of SEED consultants. Lisa encourages all managers to offer all employees the support and knowledge needed to be able to perform efficiently on the job. Lisa also ensures that managers inspire employees to work by creating a space to encourage employees to chase their passions in work and by creating a vision that employees are able to relate to and share the same values. What type of leadership does Lisa most clearly display? a) Ethical Leadership b) Consideration c) Empowering Leadership d) Transactional leadership
c) Empowering Leadership
Haleema has been wanting to work at Star Labs for as long as she can remember. She has researched the company and its values and knows Star Labs prides itself on finding creative solutions. So when she was offered a job at the organization, she happily took it. On her first day of work during a meeting, she began listing off new ideas that would help Star Labs become more competitive in the market. Her manager did not receive her ideas well, and instead opted for a traditional strategy the company had been using for years. In this scenario, Star Labs has a disconnect between which two cultural components? a) Observable artifacts vs. Underlying Assumptions b) Observable artifacts vs. Espoused Values c) Espoused Values vs. Enacted Values d) Espoused Values vs. Underlying Assumptions
c) Espoused Values vs. Enacted Values
In Apple's mission statement it says, "We don't settle for anything less than excellence in every group in the company, and we have the self-honesty to admit when we're wrong and the courage to change." Excellence and humility, as described in this statement, are examples of what elements of culture? a) Enacted values b) Observable artifacts c) Espoused values d) Basic underlying assumption
c) Espoused values
To-Yen has recently signed up for a new gym and sees that there are a lot more members compared to his previous gym! When he goes during peak hours, many of the machines are being used and there are no free ones available. Therefore, he goes up to the person using the machine he needs and politely asks them how many sets they have left or if he can work in a few sets with them. In return to letting him use the machine, he'll give them a scoop of his protein powder! What influence tactic does To-Yen use to get in a few sets? a) Ingratiation b) Legitimating c) Exchange d) Inspirational appeal
c) Exchange
1.Charles has just learned that his company is going to make a major organizational change that will affect a lot of different aspects of how work gets done. He knows his employees are not going to be happy about it and are going to have a lot of questions. Based on these characteristics, what type of communication media should Charles use to communicate this change to his employees? a) Organizational memo b) Email c) Face-to-face conversations d) Online discussion
c) Face-to-face conversations
Princess Carolyn wanted to upgrade the plumbing system for her house so that the water they use can get filtered and reused but she knows her husband would be worried about the costs. To avoid these concerns when introducing the idea to her husband, Princess Carolyn decided to focus on the money they would be saving monthly with the new system rather than the large amount of money they would be spending on the initial investment. Which decision making heuristic is Princess Carolyn using to influence her husband? a) Recency b) Representativeness c) Framing d) Availability
c) Framing
James has missed many management classes. In three days, he has a final exam and if he fails, he has to take this course again. He feels a great deal of stress. In order to deal with the stress, he goes for a run to clear his head and prepare to study when he gets back. Which best describes how James dealt with his stress? a) He uses the control strategy to make him believe everything is going to be okay. b) He uses the escape strategy to ignore and avoid his stress c) He uses symptom management strategy to relieve his emotion that accompanies stress d) He uses the control strategy to change the problem
c) He uses symptom management strategy to relieve his emotion that accompanies stress
Claire is frustrated with her job and has begun circulating her resume to prospective companies. She is frustrated that her current employer has been too measurement driven and refuses to take a chance on anything new. Claire is craving an atmosphere where she can innovate with other colleagues. Claire is likely looking to move from a(an) _____________ type of organizational culture to a(an) _____________ type of organizational culture. a) Clan, Adhocracy b) Adhocracy, Market c) Hierarchy, Adhocracy d) Means, Adhocracy
c) Hierarchy, Adhocracy
Sally is a store manager at Q-Mart. She has been with the company for over 15 years, starting as a regular part-time associate. When Sally was promoted to a store manager, she promised herself to be a good and understanding boss, but most importantly a good person within the workplace. Her store associates mention that Sally is a role model to them. Which aspect of transformational leadership can be mostly clearly seen in Sally? a) Individualized consideration b) Intellectual stimulation c) Idealized influence d) Inspirational motivation
c) Idealized influence
77. Based on the definition of stress, in which of the following scenarios would we say that Priyanka is experiencing job stress? a) If Priyanka has to finish her product by the end of the week and it is going to be a lot of work but Priyanka thinks she'll have time to do it b) If Priyanka feels challenged in her work and believes that she has the resources to get the job done well c) If Priyanka feels that her boss expects a lot of her and she will not be able to live up to the boss's expectations d) If Priyanka needs a lot of feedback from her boss and gets that feedback on a regular basis
c) If Priyanka feels that her boss expects a lot of her and she will not be able to live up to the boss's expectations
Sarah has had several bosses in her long career in her organization. She always listens to older men, when they are her boss, while she is more resistant to tasks delegated by younger men or women. Which of the following theories most clearly explains Sarah's behavior? a) Individualized Consideration Theory b) Inspirational Leadership Theory c) Implicit Leadership Theory d) Idealized Influence Theory
c) Implicit Leadership Theory
Miranda is heading in for a job interview at a company she has been wanting to work at for a long time. She enters the room where her interview is being held and a small younger woman is there adjusting some items on a large desk. Miranda asks her if the boss will be in shortly, as she assumes that woman is a secretary. However, the woman answers that she is the one who is conducting the interview. What kind of theory are Miranda's behaviors an example of? a) Stereotype b) Task-oriented c) Implicit leadership d) Relationship-oriented
c) Implicit leadership
Joan is a top executive in her company and really enjoys mentoring junior employees. She has a large group of employees to choose from that she can mentor but she really only has time to mentor one. Stella, one of Joan's employees, would really like to be mentored by Joan. Based on what we discussed in class, which of the following is most likely to increase Stella's odds of being chosen by Joan to be mentored? a) Engaging in impression management tactics b) Using coalition forms of influence tactics c) Improving her human capital d) Engaging in fierce competition with her colleagues
c) Improving her human capital
Jim is a district manager of an office supply company. As a manager, Jim likes to spend time with his employees in order to get to know them better. He likes to take employees to lunch occasionally to listen to their thoughts and feelings both personally and about the company. Jim feels that this is necessary in order to make employees to feel noticed and important to the company as well as to be able to meet their needs. What type of transformational leadership does Jim display? a) Idealized influence b) Intellectual Simulation c) Individualized Consideration d) Inspirational Motivation
c) Individualized Consideration
Diego wants to buy an alpaca farm. His wife claims they are smelly and useless. Knowing his wife cries at the ASPCA commercials, Diego argues that if they don't buy the farm - the alpaca's will be like the dogs on those commercials. What negotiation tactic did Diego use to get the alpaca farm? a) Legitimating b) Integration c) Inspirational Appeal d) Coalition
c) Inspirational Appeal
In an attempt to boost sales, Big Cup Company has tasked the Fairfax branch with developing a new product. The manager, David, called a team meeting to start brainstorming new potential products. After an hour of talking and debating, they hadn't made much progress. As the manager, David felt compelled to act and began encouraging his employees to question their previous assumptions about the company and its products. David stressed the importance of exploring new ideas and adopting new perspectives in order to lead his team to the development of a new product. Which of the following transformational leadership concepts was David most clearly exhibiting when the team was brainstorming for a new product? a) Idealized Influence b) Inspirational Motivation c) Intellectual Stimulation d) Individualized consideration
c) Intellectual Stimulation
Daryl has been complaining about his Creative Program manager, Mike, on his team at Netflix for quite some time now. Although the team regularly meets in order to come up with creative new ways on how to deliver TV and movie streaming for its customers, Mike consistently shuts down everyone's ideas and pursues his own ideas and strategies for the company because he feels as if the company would not be where they are today without Mike. Worse yet, Mike requires that everyone praise his ideas. Mike's leader personality trait could be best classified as: a) Machiavellianism b) Psychopathy c) Narcissism d) Sociopathy
c) Narcissism
Sarah recently became the leader of a team and she is a little nervous because she does not have much experience leading a team. Corinne, one of her employees, has a very strong personality and is always picking fights with Sarah. While Sarah will explain her point of view and tell Corinne where she stands on a particular point, she usually finds herself giving in and letting Corinne have what she wants. What style of conflict management does Sarah most clearly use? a) Avoiding b) Compromising c) Obliging d) Dominating
c) Obliging
Eni is just starting his own company and he is really concerned about building a positive culture. In particular, he's focused on making sure the employees understand the culture so that they know what the organization is all about and what it cares about. Which of the four functions of culture does Eni seem to be most concerned with? a) Collective commitment b) Sense-making c) Organizational identity d) Social system stability
c) Organizational identity
James and Sara are working at a construction company. Their manager put them together to work as a team on a project. Sara wants to start working on the project starting this week, but James thinks it is too soon. They cannot agree on the time to work on the project. Which type of conflicts are Sara and James facing in this scenario? a) Personality b) Task c) Process d) Dysfunctional
c) Process
Sarah works for XYZ inc. Everyone in Sarah's department just focuses on making face care products. Sarah works under and reports to her vice present, not to the president. Her friend, Heather, in the same organization, works in the department where they make hair care products. She is under a different vice president and reports to her vice president. What type of organizational structure does XYZ inc. have? a) Client structure b) Functional structure c) Product structure d) Simple structure
c) Product structure
The company that Stephanie owns is currently in the process of introducing a new technology into the fashion industry. Specifically, she has found a way to use 3-D printing to create a new type of fabric that is superior to existing fabrics. This type of fabric has never been used before and will likely shift how the industry creates clothes in the future. Which of the following best describes the type of change Stephanie is making? a) Innovative change b) Adaptive change c) Radically-innovative change d) None of the above
c) Radically-innovative change
A hospitality company recently designed and developed a new service for its customers. However, they are still trying to determine whether to launch the service in one month versus conducting more testing and launch it in three months. After conducting extensive research and logical analysis on the issue, the company discovers that there is a higher probability of success and an increase in potential revenue if the company chooses to release the service within one month instead of three months. What form of decision-making did the company attempt to use to make this choice? a) Intuition Decision-Making b) Satisficing c) Rational Decision-Making d) Bounded Rationality Decision-Making e) Decision-Making Heuristics
c) Rational Decision-Making
Recently, the Marrs family has decided that they want to move into a larger house. They've found the perfect house in a neighborhood about fifteen minutes away from their current house in the next county over. Although the house is perfect, they are still having problems deciding if moving is really the best decision for their family at this time. Mr. and Mrs. Marrs have made a list of the pros and cons of staying in their current house including taxes, electric bill, mortgage, moving expenses, their hopes of expanding their family, expected time needed to sell their house, differences in their commute to and from work, and many other things. After they finish their lists, they plan on evaluating the alternatives and decide on what's best for their family. Which of the following decision-making processes is the family attempting to use? a) Irrational decision making b) Intuitive decision making c) Rational decision making d) Bounded Rationality decision making
c) Rational decision making
Ashley, an employee at Big Burgers, a local fast food chain, is generally well-liked by her employees. She has a reputation for being charismatic, personable, and admired by everyone who works for her. Employees at her location of Big Burgers trust her judgment and decisions. What type of power does Ashley seem to have at Big Burgers? a) Expert Power b) Coercive Power c) Referent Power d) Legitimate Power
c) Referent Power
Violet's boss Juliet tells her that if she can sell more than 500 printers this year she will pay for her to take a cruise next summer. Which type of power is Juliet using to influence Violet? a) Referent Power b) Coercive Power c) Reward Power d) Legitimate Power
c) Reward Power
Kenny is dealing with mental and emotional pressure from strict deadlines in the workplace, while also dealing with some personal family issues. He's trying to figure out how to "cope" with all this tension. What would be the best term to define the evaluation? a) Primary Appraisal b) Main Appraisal c) Secondary appraisal d) Escape Strategy
c) Secondary appraisal
Nesta is a manager for ABC company, Cassian is one of her employees. Nesta believes that her role as a leader is to make Cassian's needs her priority by showing him empathy and actively listening to his problems. What kind of leadership does Nesta possess? a) Empowering Leadership b) Passive Leadership c) Servant Leadership d) Empathetic Leadership
c) Servant Leadership
Kevin is a manager of a new team. At the company, Kevin realized that his team members were independent and capable employees. So, Kevin set his employees' needs as a top priority and focused on providing them with support and growth opportunities. Which type of leadership method did Kevin most clearly use here? a) Hierarchical leadership b) Transactional leadership c) Servant leadership d) Ethical leadership
c) Servant leadership
Tania is the head of the sales department at Nest Roofing. Her department has been struggling to meet their sales goal so she threatens her team by saying if they don't meet the sales goal this quarter, she will be finding replacements. Which type of power is Tania using in this situation? a. Legitimate Power b. Reward Power c. Coercive Power d. Pressure Power
c. Coercive Power
For the past five weeks Tom, Michelle, Shawn, Julie, and Pam have been working over 50+ hours a week. Julie is tied of working long hours without any extra pay and decide to tell her boss that she doesn't want to work long hours anymore and that she is not the only one that feel this way. However, her boss threatens her by telling her that she will be demoted or fired if she doesn't work long hours with no excess pay. What type of power did Julie boss use? a. Legitimate power b. Pressure c. Coercive power d. Personal power
c. Coercive power
Leah, the manager at BestPrice supports change by being a role model and helping employees integrate positive new behavior into their accustomed way of doing things. The goal to "Support and reinforce change" is what part of Lewin's change model? a. Freezing b. Unfreezing c. Refreezing d. Thawing
c. Refreezing
Amy works at a well known organization in the United States. Throughout the stores of the organization, the color red is seen in various places, such as on the employees' uniforms, the cash registers, and carpets. In addition, in front of the building, there are large red balls to distinguish the organization from surrounding shops and stores. Which of the following observable artifacts are most prevalent in Amy's organization? a. language and physical structures b. stories and ceremonies c. symbols and physical structures d. rituals and symbols
c. symbols and physical structures
Heather was sitting in her office when her boss came in to ask for a favor. "I need you to analyze this data for me by tomorrow at 8am if not, you're fired," he said. What type of power is Heather's boss using? a.) Legitimate b.) Reward c.) Coercive d.) Expert
c.) Coercive
Jack Donaghy has an employee named Liz Lemon who is a head writer for a show. Jack tells Liz she has a week to set up a Christmas Special program. This is a tough challenge for Liz, who normally has a month to create such a show, but Jack is confident she will succeed. The show was a complete success, finished on schedule and was a hit. Using Path-Goal Theory of Leadership which leadership behavior did Jack demonstrate with Liz? a) Path-Goal Clarifying b) Group-Oriented Decision Making c) Supportive d) Achievement-Oriented
d) Achievement-Oriented
Harley has recently started working at Martians' Moon Tents. Before working there, she was told by a recruiter that the organizational culture at MTT is very family-like. However, Harley has noticed that the company appears to be more focused on doing things first, not doing things together. The company appears to have a(n)__________ culture, not a(n) _______ culture like she was expecting. a) Market, Clan b) Hierarchy, Adhocracy c) Adhocracy, Market d) Adhocracy, Clan
d) Adhocracy, Clan
Mila and Christian work for Jared. Mila and Jared are quite friendly and Jared always trusts Mila to get her work done on time so mostly leaves her alone. Christian and Jared, in contrast, are not so close. Jared monitors Christian closely and is very focused on making sure he is performing well. Based on what we discussed about leader member exchange, which of the following statements is likely NOT true about this situation? a) The relationship between Jared and his employees will matter for the employees in terms of their satisfaction and the opportunities they get b) The relationship between Jared and Mila can be characterized as in-group exchange c) The relationship between Jared and Christian can be characterized as out-group exchange d) All of these statements are true
d) All of these statements are true
The company that Claire started is very employee-oriented. They spend a lot of time together and she does everything she can to support them in their work and home lives. Which of the following types of culture best describes Claire's company? a) Hierarchy b) Markey c) Adhocracy d) Clan
d) Clan
Phillip is interested in a District Manager position with an IT company, General Solutions. The company requires relocation to Atlanta, Georgia, which works for Phillip because he wants to move there to be closer to family as well. Which of these negotiation solutions best fits the scenario? a) Integrative Solution b) Distributive Solution c) Obliging Solution d) Congruent Solution
d) Congruent Solution
John works in an organization for 15 years and has a lot of experience. For this, he is recognized, respected and admired by the other employees. The new employees turn to him to ask for help on specific tasks and identify him as a powerful person and a role-model. What types of power does John have? a) Coercive and Reward b) Reward and Legitimate c) Referent and Coercive d) Expert and Referent
d) Expert and Referent
Lucy's boss was preparing for a vacation, so he made her in charge of the business for the next month while he was gone. In this scenario, what kind of power is given to Lucy? a) Expert power b) Reward power c) Coercive power d) Legitimate power
d) Legitimate power
Jeff has an important announcement to make to his employees and is trying to figure out whether he should use a zoom call, face-to-face communication, or a memo. What communication topic should Jeff research to help make this decision? a) Defining communication b) Communication Process c) Non-verbal Communication d) Media richness
d) Media richness
Which of the following is an accurate description of the open-systems view of organizations? a) Organizations can function on their own, regardless of what is going on in their environment b) Organizations can be characterized as either organic or mechanistic c) Organizations with functional structures typically perform better than organizations with divisional structures d) Organizations rely on inputs from the environment they operate in and create outputs into the environment
d) Organizations rely on inputs from the environment they operate in and create outputs into the environment
Will is one of three team members. He was always a great performer on the team, generally outperforming his other two teammates. At the end of the project, Will became very sick and couldn't complete his part of the project. Due to not finishing the project, Will's boss gave him a negative performance evaluation for the year. What decision-making heuristic/bias was Will's boss likely a victim of in this decision making? a) Availability b) Framing c) Contrast d) Recency
d) Recency
Austin is well liked and respected by his employees but is struggling to make his employees reach their target goal each month as none of them see it to be attainable. Austin proposes to his employees that if they can reach their goal this month, he will give them a bonus in pay at the end of the month. Which of the types of power is Austin using? a) Referent power b) Coercive Power c) Positional Power d) Reward Power
d) Reward Power
MicroLyte Co. has two teams from different departments working on two separate projects. In Group A, the team members are working on an advertising campaign for a new product-line launch for the Fall season this year but are having trouble making progress since the team is split on whether to focus the marketing strategy more on television ads or taking the route of online ads. In Group B, the team members are supposed to be analyzing the data from a previous product's quarterly grosses but are having trouble making progress since two team members had a heated argument about their kids' softball game and had to leave for the day. What kind of conflicts are the two teams facing respectively? a) Process and Task b) Relational and Process c) Relational and Task d) Task and Relational
d) Task and Relational
Anne, Sophia, John, and Sevan are all working together to develop a logo that would best represent Sevan's family restaurant. They sat around a table to discuss the sketches they made and decide on the best one. After Anna, Sophia, and Sevan showed their sketches, John was eager to show his sketch that he worked really hard on. However, the group did not react the way John had anticipated, and Sevan ultimately thought his own sketch was the best from the bunch. This caused John to get up from table and angrily walk out the door. Anne and Sophia did not really know what to do in the situation, but Sevan thought that John's contribution was still important, although he still wanted to move forward with the sketch he made himself. He brought John back in to discuss the possible ways he and the other team members could edit his sketch and add their own special touches without changing the sketch entirely. What conflict management style did Sevan use to deal with the conflict that arose with John and the other members of the group? a. Compromise b. Dominating c. Obliging d. Integrating
d. Integrating
