FM exam keys
What is an energy management opportunity (EMO)?
an EMO is an opportunity to conserve energy while achieving optimum system performance
What must a facilities manager do to prevent angry confrontations with operations managers over schedule conflicts?
all of the above
A good energy management system is a(n) _____________ balance between effective and efficient energy management.
optimum
The detrimental effects of poor communication include:
poor decisions
A feasibility study conducted by a third party will do which of the following?
provide an estimate of the projected revenue and expenses for a proposed structure over the next five to ten years
What is the most common type of flooring found in a commercial kitchen?
quarry tile
The most expensive form of maintenance is:
reactive maintenance
The advantages of outsourcing include:
reduction of cost for specialized tools and equipment
What temperature must the water be inside a dishwasher?
180 degrees
The design of a lodging establishment is based on what key factor?
the guest room
Most food service operations ____________________.
use outside contractors to complete facilities;ities work beyond operations staff abilities
The facilities manager must operate as both a(n) __________ and a ___________ of automated systems
user; technical supporter
What are the two major headings for financial requirements in facilities management?
utilities and property operations and management
How short can turf grass be cut?
2 or shorter
If an integrated MEP management system is well balanced the result will include:
increases profitability
Tasks are defined into two categories, what are they?
individual and collective
YOU SHOULD POLISH WOOD FURNITURE_____ TIMES A YEAR
2
How high off the ground must grab bars be installed according to the ADA?
34-38 inches
How many steps are there in the NEA sequence of cleaning?
6
How much water does a regular toilet use per flush?
6 litres
HARDWOOD FLOORS CAN LAST AS LONG AS_______
80 years
Fire extinguishers can effectively put out what percentage of all fires?
80%
What is the common denominator for Energy Use Index (EUI) comparisons?
British thermal units
What is the most effective organizational relationship between the facilities manager and other department or function managers?
The facilities manager must be a primary staff member with equal authority to all other department managers.
When using zero-based budgeting the facilities manager starts to develop the budget at
Xero and adds required costs for planned activities
An effective contract includes all of the following elements except_
a automatic renewal
Utilities costs can be separated into two categories. They are
account costs and consumption costs
Factors that have increased the complexity and volume of available information include:
all of the above
The basic types of Computerized Facilities Management Systems are:
all of the above
The disadvantages of outsourcing include which of the following?
all of the above
The mechanical, electrical, and plumbing systems cannot be addressed as separate systems because_____________.
all of the above
The problems involved in the progress of technology in facilities management include;
all of the above
The reasons that a facilities manager may choose to use an outside contractor include:
all of the above
To effectively screen and qualify all prospective contractors, a facilities manager should do which of the following?
all of the above
Data becomes information when it is:
analyzed and interpreted
What is the base document used in zero-based budgeting to determine funding requirements for repetitive maintenance activities?
annual maintenance schedule
Labor and benefits account for how much of the Property Operation & Maintenance costs?
approximately 50%
The design team for a new building is managed and supervised by the_
architect
Why must the facilities manager ensure that the design team incorporates consideration for expansion or growth of the building?
because buildings become outdated and obsolete, provisions must be made for future changes and upgrades
What is the final step of the work flow process to complete a work order?
billing the cost of the work to the appropriate account
When unscheduled maintenance requirements happen two or three times the facilities manager should:
both a and b above
What are the two materials used in brick laying?
brick and mortar
What element of an effective contract is essential to ensure that the facilities manager can take action if a contractor is not performing as specified?
cancellation clause
A facility maintenance requirement can never be______________.
cancelled
Which of the following is not required information on a work order?
color of paint
During the development and design of a building the facilities manager should do what?
consistently question technical design features to ensure that the building can be maintained
Of the five basic management functions: planning, organizing, staffing, controlling, and directing, the facilities manager has a special interest in____________.
controlling
Why do operations managers need to keep facilities managers informed of periods of low activity?
do that work can be accomplished in the least disruptive time PERIODS
When using a contracted or outsourced service, reaction time to emergency requirements may be delayed. How could a facility manager resolve this problem?
either a or b above
The four steps for effective communication include:
encoding, transmitting, receiving, decoding
Design guidance in the areas of heating, air conditioning, ventilation, water supply, electrical power, lighting, fire protection, security protection, and communication systems is provided to the design team through the________________.
engineering criteria
Tasks normally assigned to the Facilities Manager include:
establishing performance standards for facilities systems
What is the main purpose of a refrigerator?
extend the shelf life of food
The primary function of an Energy Use Index (EUI) is to
facilitate comparison of total energy consumption from one time period to the next
A conservative estimate of lost time in an average facilities maintenance organization is approximately 45% of each working day.
false
General managers are usually well informed of the legal requirements of safety issues and concerns.
false
If a weekly task is done on Friday of one week and AGAIN on Monday of the next week, this is effective scheduling for its completion.
false
Managers do not need accurate and timely information to support good management decisions.
false
Run-to-Failure management can be applied separately to mechanical, electrical, and plumbing systems based on component monetary value without consideration for component function.
false
The integrated MEP systems are not as complex in a hotel as they are in restaurant because of the amount of utilities required by a kitchen operation.
false
The only one who needs to understand the maintenance priority system is the facilities manager.
false
Warranty periods always start on the date of manufacture for the equipment.
false
What type of paint should be used when painting ceilings?
flat
What is the tool called that allows for a quicker application of mortar?
hawk
Why are maintenance activities more easily scheduled in most restaurants than they are in hotels?
hotels operate 24 hours a day while most restaurants have closed periods each day when maintenance can be performed
Preventive maintenance actions include which of the following?
inspections, lubrication, minor repair and adjustment, and work order initiation
Reliability Centered Maintenance (RCM) includes all but which of the following?
integrated resource management
Why is it important to practice sustainability in the kitchen equipment?
keeps equipment running properly and helps prevent breakdowns
Which of the following is more important when attempting to conserve energy?
maintaining effective levels of systems performance
What is the only thing that computers cannot do?
make decisions
The facilities manager must always maintain the property to:
make sure that the right things are done to support profitable operations
Ultimately, why would one maintain their landscape?
make the right impression on the client
What was the pest mentioned in the presentation?
mole crickets
Rules, regulations, and standards established by international agencies and committees are binding on the operation of hospitality properties in the United States.
only if they are adopted by the national fire protection association
The facilities manager can outsource or contract everything except:
responsibility to ensure that work is done properly
What is the key to conflict resolution between maintenance activities and operational activities for the facilities manager?
schedule manipulation
What is the most effective approach available to management to prevent terrorist attacks in a hospitality enterprise?
staff members trained to be alert
The facilities manager must never forget that his or her actions must always ________ the operation departments.
support the activities of
One of the problems in maintaining lodging facilities is that:
systems are operating 24 hours a day and cannot be shut down for maintenance
Aim the fire extinguisher at what part of the fire?
the base
What does it mean when a contract states that it is non-assignable?
the contractor must use his/her own employees to do the work and cannot hire a subcontractor
To support profitable operations throughout the property the facilities manager must work directly for:
the customer
To ensure that outsourced tasks or activities are being done correctly the facilities manager must understand____________.
the elements of an effective contract
Why is staff communication essential to effective facilities management?
the facilities manager. must monitor the operations of the entire organization
In the completion of his/her duties to meet assigned and implied responsibilities, the facilities manager can be drawn into conflicting ethical requirements between what three entities?
the general manager or owner, the customers, and the employees
The design of a food service establishment is based on what key factor?
the menu
Why would a lodging facilities manager pursue ISO 14000 certification and recognition for his/her properties?
they have become a standard that many world travelers look for
Computer-Specific systems add to the facilities manager's workload because:
they only support the management of operational systems
Why is the operations schedule so hard to forecast accurately?
they react to variable customer demands
Why does an energy management plan need to address an entire year of operation to be effective?
to allow for seasonal fluctuations in energy use
Why does the Boss have to be a member of the energy management team?
to provide the authority to implement operating policy changes
Because mechanical, electrical, and plumbing systems are maintained as an integrated and balanced system, increased profitability will be realized
true
Expanding Technology has increased the tasks that a Facilities Manager must monitor.
true
In no case should an outside contractor ever be given keys to the property until the contract is signed.
true
Old workers must learn to use new technology and new workers need to be aware of the basic requirements of old technology.
true
Shortcuts and quick fixes may seem to be beneficial for a short period of time but in reality they are false economies.
true
During the final steps of the design process, the design team, the owner, and the contractor will review the design to ensure that the owner s concept and operational criteria are produced at the lowest possible cost. What is this process called?
value engineering
If a property is well maintained:
very few people notice
If equipment is not properly installed by qualified persons the warranty may be:
voided or reduced
The general ledger of work control is the____________.
work order register
