Following Directions
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questionnaire
a written or print list of questions that is used to gather information
pertinent
relevant; related to the matter being considered
personnel
the body of persons employed by an organization
attentiveness
the state of being alert; paying attention
appreciative listening
when a person enjoys listening to stories, plays, and musical programs
passive listening
when a person listens to something while his mind is occupied with other thoughts
critical listening
when a person wants to compare information
purposeful listening
when a person wants to remember what is being said
