Fundamentals of Management by Griffin Chapter 15

Which of the following is true of a process layout? -Its major drawback is that they can create only one range of products. -Its setup of conversion tasks is identical to product layouts. -It is used for creating a few very large and complex products. -It centralizes each type of conversion task in a single workstation or department.

It centralizes each type of conversion task in a single workstation or department.

Which of the following is NOT a decision pertaining to facilities? -location -storage -layout -capacity

capacity

RadTrek makes several different models of bicycles with similar parts. There are designated areas on the production floor for making pedals, handle bars, and the like. These parts are then delivered to the appropriate product layout assembly areas to be assembled into the various bicycle models. RadTrek uses a _____ layout. -fixed-position -product -process -cellular

cellular

A major thrust in productivity enhancement is _____. -outsourcing -building new factories -growth in the service sector -employee involvement

employee involvement

Sully Creamery makes ice cream using fresh milk from its own dairy farms. Once the master crafters develop a recipe for a new flavor, they ensure that each person involved in creating the new ice cream flavor knows the exact measurement for each ingredient, the proper freezing temperature, and the exact time that should be spent at each blending and freezing stage. Each of these people, once trained, is responsible for making sure that the job is done right. In the context of total quality management, this reflects a focus on _____. -materials -technology -employee involvement -methods

employee involvement

Birdwell Steel builds steel buildings. Employees go to the job site to construct the buildings. Which type of layout does Birdwell have? -fixed-position -product -process -cellular

fixed-position

A _____ is a physical configuration of facilities arranged around a single work area, used for the manufacture of large and complex products such as airplanes. -fixed-position layout -process layout -product layout -cellular layout

fixed-position layout

Spending more money on research and development involves an outlay of additional capital. In the short term, it may seem to reduce productivity, since inputs may increase relative to outputs. However, in the long run, it should improve productivity by _____. -increasing employee involvement -improving customer service -increasing labor -improving operations

improving operations

Avner and Karen are getting ready to open a new restaurant. Avner wants the grill area in the center of the restaurant with the patron tables positioned around it. Karen wants a traditional kitchen in the back, behind closed doors. Avner and Karen are making a(n) _____ decision. -capacity -layout -inputs -location

layout

Sully Creamery makes ice cream using fresh milk from its own dairy farms. Once the master crafters develop a recipe for a new flavor, they secure the ingredients from only the best suppliers, to get the freshest fruits, purest chocolates, finest sugar, and so on. In the context of total quality management, the master crafters are focusing on _____. -materials -technology -employee involvement -methods

materials

Avner's car broke down. A tow truck took it to the auto repair shop where it was put on the lift for the service tech to examine it. Which type of layout does the auto repair shop have? -fixed-position -product -process -cellular

process

Fallsworth Office Furniture uses a traditional assembly line for its furniture manufacturing. Employees are stationed along the assembly line. As the item moves down the line, each worker performs a specific task. Which type of layout does Fallsworth have? -fixed-position -product -process -cellular

product

When designing operations systems, one should start by determining the _____. -capacity -layout -product-service mix -location

product-service mix

The new CEO at Finster Industries has been hired to turn the company around. The major focus of his efforts has been to lead the entire management team in embracing a new approach that makes quality the guiding factor in everything the company does. This philosophy will be implemented in every level of the company. Finster has adopted a(n) _____ approach. -just-in-time -automation -total quality management -work-in-process

total quality management