Fundamentals of Management Ch 13

conflict

A disagreement among two or more individuals or groups.

task group

A group created by the organization to accomplish a relatively narrow range of purposes within a stated or implied time horizon.

team

A group of workers that function as a unit, often with little or no supervision, to carry out weekly tasks, functions, and activities.

functional group

A permanent group created by the organization to accomplish a number of organizational purposes with an unspecified time horizon.

informal leader

A person who engages in leadership activities but whose right to do so has not been formerly recognized by the organization or group.

role ambiguity

Arises when the sent role is unclear and the individual does not know what is expected of him or her.

group

Consists of two or more people who interact regularly to accomplish a common purpose or goal.

socialization

Generalized norm conformity that occurs as a person makes the transition from being an outsider to an insider in the organization.

role overload

Occurs when expectations for the role exceed the individual's capabilities to perform.

role conflict

Occurs when the messages and cues composing the sent role are clear but contradictory or mutually exclusive.

norms

Standards of behavior that the group accepts for and expects of its members.

virtual team

Teams composed of people from remote work sites who work together online.

cohesiveness

The extent to which members are loyal and committed to the group; the degree of mutual attractiveness within the group.

role

The part an individual plays in a group that helps the group reach its goals.

negotiation

The process in which two or more parties (people or groups) reach agreement on an issue even though they have different preferences regarding that issue.

role structure

The set of defined roles and interrelationships among those roles that the group members define and accept.

work team

are responsible for the daily work of the organization; when empowered, they are self-managed teams

problem-solving team

comprises of knowledge workers who gather to solve a specific problem and then disband

quality circle

comprising of workers and supervisors who meet intermittently to discuss workplace problems

interrole conflict

conflict between roles

management team

consists mainly of managers from various functions like sales and production; coordinates work among other teams

informal or interest group

created by its members for purposes that may or may not be relevant to those of the organization.

storming stage

members develop group structure and patterns of interaction

performing stage

members enact roles and direct effort toward goal attainment and performance

forming stage

members get acquainted and test interpersonal behaviors

norming stage

members share acceptance of roles and sense of unity

person-role conflict

results from a discrepancy between the role requirements and the individual's personal values, attitudes, and needs

compromise

striking a middle-range position between two extremes when resolving conflict

intrarole conflict

when a person gets conflicting demands from different sources within the context of the same role

intrasender conflict

when a single source sends clear but contradictory messages