Funeral Service Law, Ethics Multiple Choice, Ethics Compend
In regard to professional boards, the ethical funeral director should not
Only abide by the rules that he agrees with
In regards to competitive relationships, which of the following is not a good ethical practice
Defamation of competitor
The Federal Trade Commission does NOT require:
A disclaimer.
A reason or desire that acts as a catalyst to spur one to a specific action is called
A motive
Personal effects and clothing of the deceased are best accounted for by using:
A personal effect form.
In choosing your source of supply of caskets, the most important qualification of the manufacturer is
A policy of standing behind their product
The FTC's "cooling off" regulation for door to door sales most generally will affect:
A pre-need contract signed at the residence.
A philosophy that focuses on the worship of a god or gods is called
A theistic philosophy
A funeral home that refuses to embalm the body of a person who has AIDS or another contagious disease has violated the standards of which agency?
ADA
The funeral director that has physical possession of a dead human body is said to have:
Actual custody .
Of the following, who has the primary right to control final disposition of a body?
Adult son
The ethical funeral director should not
Advise each family what casket they should select
In a cortege, drivers that are under the control of the funeral director are legally referred to as:
Agent drivers.
An ethical funeral director is expected to be knowledgeable and give factual representation of all of the following EXCEPT
All known religious practices
Which of the following terms means related, as in related professions
Allied
With respect to the funeral industry, private and governmental agencies are examples of
Allied services
Which of the following is not considered ethical in regard to the deceased body
Allowing a personal friend to watch the embalming procedure
If a funeral director receives the remains from another funeral home and the conditions are below standard, he should
Attempt to make the remains presentable before viewing
The next of kin who delivers the personal effects of the deceased to the funeral director, is properly termed a:
Bailor.
Which of the following is not an allied profession or service to the funeral industry
Banking professional
When a funeral director makes funeral arrangements with a family, he should
Be factual and knowledgeable
What is good and moral in business transactions is the definition of
Business ethics
Typically, which of the following is NOT a cash advance item?
Casket
A declaration or public statement of professional standards of right and wrong conduct defines a
Code of ethics
A system or code of morals of a particular philosopher, religion, group, or profession is called
Code of ethics
Which of the following is a desirable characteristic of an ethical funeral director
Compassionate
Maintaining discreet client relationships would fulfill what ethical practice
Confidential responsibility
Although a dead body is in one mortuary, the mortuary which has control of the final disposition is said to have:
Constructive custody.
A stage of moral development in which the expectations of the social group (family, community, and nation) are supported and maintained is known as the
Conventional stage
In regard to an ethical funeral director's relationship with his competitors, which of the following is considered a proper goal
Cooperation
In reference to ethics, advice given to someone else to help them with a problem is termed
Counseling
If there is no will, the property and holdings of a deceased person will be distributed according to law, and an administrator/personal representative will be appointed by the:
Court.
The two primary benefits of "pre-need" funeral arrangements are:
Economic and personal.
Which of the following should not be discussed in the funeral arrangements conference
Educational programs
A funeral director's payment policy should be in writing because it:
Eliminates misunderstandings.
Which represents an example of a signed agreement of an oral understanding?
Embalming authorization
The requirement and type of OSHA regulated employee training is determined by the:
Employee job description.
Principles of morality, including both the science of good and the nature of right is
Ethics
That branch of philosophy dealing with values, relating to human conduct, with respect to the rightness and wrongness of certain actions and to the goodness and badness of the motives and ends of such actions is
Ethics
The cultural heritage or identity of a group, based on factors such as language or country of origin is known as
Ethnicity
A personal representative of the deceased, named in the will and appointed by the courts to execute the provisions of the will, is called the:
Executor.
Which organization helps protects the law and rules on consumer protection and anti-trust.
FTC
Which of the following is not a good example of ethical employer-employee relationships
Favoritism
A man died at a local extended care facility. His family left instructions for your funeral home to be contacted upon death. When you arrive to remove the body, what type of contract do you have with the family?
Implied
Which of the following is not a good personal ethical trait
Infidelity
Fidelity to moral principles is the definition of
Integrity
A dead human body:
Is not property in a real sense.
Statements required by the FTC rule which cannot be modified or edited and must appear in a clear and conspicuous manner:
Mandatory disclosures
The OSHA hazard communication standard requires that all funeral homes with employees obtain and maintain:
Material Safety Data Sheets (MSDS) from all manufacturers or hazardous substances used or stored in the funeral home.
As a funeral director, the only people you should inform, even if asked, that the deceased has an infectious disease are appropriate:
Members of your staff.
Which of the following is considered unethical publicity for a funeral director
Misrepresentation in warranties
A term that is synonymous with ethical, and that refers to the customs, values, and standards of practice of a group, age, or theory intended to be timeless is
Moral
A man dies leaving his mother, sister, ex-wife, and live-in girlfriend of 3 years arguing over who is to make the funeral arrangements. Who is the legal next-of-kin?
Mother
Which of the following is not good ethical behavior in regard to treatment of the deceased
Necromania
A husband and wife who are killed in a plane crash leave no surviving children. Who has the right of disposition?
Next of kin of each deceased
A philosophy that does not focus on the worship of a god or gods is considered to be
Non-theistic
In a preneed contract where the practitioner only agrees that the amounts paid on the contract plus accruals will be applied to the price of the future funeral, the contract is said to be:
Nonguaranteed fixed price.
Which of the following is an ethical obligation that a funeral director owes to his professional association
Participate in continuing education
The set of values, ideas, and opinions of an individual or group is known as
Philosophy
With personal effects of a deceased in his custody, the ethical funeral director should not
Place them in a bag and leave them in the preparation room
State regulation of funeral services for the health and welfare of citizens is an example of a state's:
Police power.
According to Kohlberg, stage of moral development in which the individual considers universal moral principles which supersede the authority of the group is called
Post-conventional stage
Kohlberg's stage of moral development in which moral reasoning is based on reward and punishment from those in authority is the
Pre-conventional stage
Kohlberg's stage of moral development in which the individual is characterized as not understanding the rules or feeling a sense of obligation to them is the
Pre-moral stage
With respect to pre-need funeral arrangements, all of the following records should be kept on file at the funeral home except
Preferences of family members who have not signed the contract
Which of the following would be a part of a funeral director's individual/personal ethics
Professionalism
When with the family during an arrangement conference, it is good ethical practice to
Provide the family with documentation of all business transactions
In regard to employer-employee relationships, the ethical funeral director should
Provide thorough training
In legal terminology, a dead human body is considered:
Quasi-property.
The FTC Funeral Rule requires that the General Price List contain all of the following EXCEPT the:
Reason for embalming.
When consulted by the family regarding the advisability of an autopsy, the Funeral director should:
Refer the family to the physician.
A culturally entrenched pattern of behavior made up of sacred beliefs, emotional feelings accompanying the beliefs, and overt conduct, presumably implementing the beliefs and feelings, is known as
Religion
A pre-need contract that may be terminated by the purchaser at any time before the death of the beneficiary (with refund of the money paid) is prescribed by state law as:
Revocable
Moral principles that vary with circumstances are referred to as
Situational ethics
Which of the following denotes good professional ethics in community relationships
Speaking to a local church group
Which of the following is an example of administrative law?
State board decisions
The person who executes his own will is called the:
Testator
All of the following statements are true of ethics EXCEPT
That ethics are imposed externally
Which of the following is a rule of ethical conduct that is found in most major religions
The Golden Rule
With respect to ethics, the term citizenship refers to
The behavior or character of an individual viewed as a member of society
Which of the following is a consideration in the funeral director's community relationships
The funeral director's relationship with the clergy
A person, with the permission of the surviving spouse, enters into an "at-need" funeral contract. If the spouse does not pay, who has the responsibility ?
The person who signed the contract
Law is defined as
The rules that govern society
All of the following are true of laws EXCEPT
They are imposed internally
Beliefs that are held in high esteem are
Values
Which of the following consists of the rules, ideas, and the beliefs shared by members of society for living and dying, which are learned directly or indirectly
Culture
A state imposes a 3% tax on funeral merchandise. Services were $2000; casket was $2250; vault Was $1600...for a total bill of $5850. What is the tax collected by the funeral director is?
$115.50
A practitioner serves a family and provides both services and merchandise. The state requires the funeral home to pay 4% sales tax merchandise. Prices are as follows: Services $ 2,000, Casket $ 2,250, vault $ 1,600 Total $ 5,850. How much sales tax does the funeral director pay the state?
$154.00
Financial assistance available for families of the deceased could be which of the following? 1-Social Security Lump Sum Benefit, 2-Medicare, 3-Income Tax benefit, 4-VA Burial allowance
1 and 4 1. Social Security Lump Sum Benefit 4. VA Burial allowance
Which of the following is an example of unethical publicity
Fraudulent promotion
What price list must be offered to each customer for their information and retention?
General Price List
Which of the following is a reason to have continued education in funeral service
Good for self improvement
A good business technique in funeral arrangements is to:
Have a written contract.
Which of the following terms is defined as having a sense of honor, and fair dealing
Honesty
Which of the following is true of the FTC?
A General Price List must have all prices itemized
A specific federal agency (Department) charged with the enforcement of safety and health legislation.
O.S.H.A.
Which of the following is an allied professional or service that the ethical funeral director is professionally concerned with
Organ donation
When making pre-need arrangements, a good ethical practice is to
Secure all funeral home records in a safe place
Which of the following are OSHA standards? 1-HCHO exposure , 2-Hazard communication , 3-Bloodbome pathogen, 4-Communicable disease
1, 2, and 3 1. HCHO exposure 2. Hazard communication 3. Communicable disease
Occupational Health and Safety Administration Act - OSHA- Record keeping: All applicable records, including the monitoring records and employee health records must be maintained for the duration of employment plus:
30 Years
