GAR Test
if there is a spill you should...
- have someone monitor the spill and get something to clean it up immediately
when should you wash your hands during the shift?
-After using the restroom -After breaking down dishes -After touching your hair/face -After handling money -As often as possible
servers
-can cuff their sleeves twice -must be professionally laundered with a heavy starch for each shift you work
Special Occasions Policy
-dessert is NOT complimentary -not expected to sing
What are the stipulations for GARstars to sit at the bar and have an alcoholic drink?
-must be at least 21 -you may not smoke -you may not have bags/ uniform in the bar -you may not go to the BOHH (kitchen) after drinking -there is a 3 drink MAX
host
-must be professionally laundered with heavy starch for each shift of work
makeup
-natural and conservative makeup -fingernails should be short and painted pale or clear coated -no perfume or cologne
what is you review based on (the BODGMUI scale)
-quality of and willingness to work -job knowledge -attitude and people skills -standard of appearance -dependability -teamwork
Tattoos
-visible tattoos are not allowed -no bandages to cover up
Best in Biz bathroom check includes
-wiping all excess water from counter top -wiping all mirrors -picking up trash -ensuring the restaurant looks good before leaving -rewashing your hands after completing restroom check
What are GAR's core values?
1. we exist to provide happiness to our guests and GARStars 2. commitment to each others' bright and exciting futures 3. respect, fairness, integrity, passion, and enthusiasm 4. excellence - being part of something special 5. continuous improvement - never being satisfied 6. fanatical attention to consistency and detail
Address
11901 Grand Commons Ave. Fairfax, VA 22030
How many restaurants does GAR have?
12
When was GAR born?
1976
Phone number
571-522-6300
FAX number
571-522-6517
if a guest slips and falls, what should you say?
Are you hurt? May I help you?
What are the 7 different levels of the BODGMUI performance grid?
B- best in biz O- outstanding D- damn good G- good M- marginal U- unacceptable I- intolerable
When is GAR closed?
Christmas and Thanksgiving
what is GAR's mission?
Great American Restaurant's mission is to be the world's best operator of casual restaurants
can you drink alcoholic beverages with your employee meal?
NO
What was the first great american resturant called and what is it now? Also, when was it made?
Used to be Fantastic Frizbe's Flying Food Factory (1974) but is now called Silverado
how would you describe your restaurant to a guest?
a casual, high energy, 1950's coastal-florida inspired seafood house. relax, unwind and enjoy!
if you need to make or take a phone call during your shift, you should...
ask a manager for permission to use a phone
you need a day off to go to a wedding. how will this be handled inn your schedule bid?
bid your schedule as normal. it will be your responsibility to cover those shifts
shoes
black leather professional clogs
if you are running late you should...
call the restaurant and ask to speak to the manager
Payment options
cash, visa, mastercard, american express, discover, travelers checks, great american gift cards, diner's club DO NOT ACCEPT PERSONAL CHECKS OR ENTERTAINMENT CARDS
jeans
dark indigo jeans -shop prior to day of wear
if you are sick, you shouldn't come into work but you must...
get someone to cover your shift
Website
greatamericanrestaurants.com
Hair standards
hair shoulder length or longer must be off your neck in a simple, tight hairstyle -men and women should use hair product, natural color and be short and conservative
where are GARstars allowed to park?
in the parking garage next to the cinemark movie theatre on floors 6 or 7
What are the names and locations of all the restaurants in the company
jackson's - reston silverado - annandale arties - fairfax sweetwater tavern - merrifield sweetwater tavern - centreville sweetwater tavern - sterling mikes "american" - springfield carlyle - arlington best buns bread co - arlingnton coastal flats - fairfax corner coastal flats - tysons corner coastal flats - gaithersburg, MD ozzies - fairfax corner
jewelry
minimal jewelry -one watch or bracelet may be worn per wrist (no rubber) and one ring per hand -can wear up to two earrings per ear -men may not wear earrings
facial hair
must be clean and shaven -sideburns must be rectangular and cannot exceed the base of the ear -no wider than 1 1/2" -beards, mustaches, long sideburns, goatees and other facial hair is NOT ALLOWED
shirts should be buttoned up all the way except...
not the first button
how many times do you clean your pants?
once prior to each shift.
when is the employee meal discount available to you?
only available on the days you work after AM shift or before your PM shift
tailoring
professionally tailored for best fit, including sleeves
who is the founder of great american?
randy norton
what is the correct shift change procedure?
release the shift on HotSchedules, it needs to be picked up by another GARStar and a manager needs to approve it at least 24 hours prior to the shift
if there is an accident (no matter how small) you should...
report to your manager
guests always have the ___________
right of way
socks
should be ankle length or longer NO FOOTIES
what will we do for a guest who mentions it is a special occasion?
special birthday plate when they purchase a dessert from the menu
hours of operation
sunday: 11am - 10pm monday: 11am - 10 pm tuesday: 11am - 11pm wednesday: 11am - 11pm thursday: 11am - 11pm friday: 11am - 12am saturday: 11am- 12am **Bar is open one hour later than the dining room
what is the policy on carrying cell phones or pagers while working?
they must be kept locked in your car or left in the employees area, turned off
schedules always begin on a __________ and end on a ___________
thursday; wednesday
what is the smoking policy
we are not allowed to smoke at any GAR restaurant or on GAR property, on or off duty. SMOKE FREE restaurant
if you leave the restaurant after dark...
you MUST have someone escort you to your car. Then you MUST drive them back to the restaurant
when you arrive for work...
your shirt (and apron) should be on a hanger
