gb 320 final

What is a drawing of the movement of material, product, or people? 8) A) process chart B) flowchart C) service blueprint D) process map E) vision system

B) flowchart

Using the above QFD matrix, calcualte the importance rating for High pixel count. 26) A) 24 B) 42 C) 27 D) 45

A) 24

What is the throughput time per batch of this operation? 19) A) 40 mins B) 10 mins C) 13 mins D) 30 mins E) 46 mins

A) 40 mins

A retailer is considering building a large store. If the local economy experiences expansion, the firm expects the store to earn a $2,000,000 profit next year. If the local economy experiences a contraction, the firm expects the store to lose $400,000 next year. Analysts estimate a 20% chance for the local economy to experience an expansion next year (hence an 80% chance for contraction). What is the expected monetary value (EMV) of building the large store? 23) A) $80,000 B) $1,600,000 C) $1,520,000 D) $720,000 E) $2,000,000

A) 80,000

The Dulac Box plant produces 500 cypress packing boxes in two 10-hour shifts. Due to higher demand, they have decided to operate three 8-hour shifts instead. They are now able to produce 600 boxes per day. What has happened to productivity? 31) A) It has not changed. B) It has increased by 20%. C) It has decreased by 9.1%. D) It has increased by 37.5 boxes/hr. E) It has decreased by 8.3%.

A) It has not changed

Which of the following activities takes place most immediately once the mission has been developed? 35) A) The functional areas develop their supporting missions. B) Operational tactics are developed. C) The ten OM decision areas are prioritized. D) The firm develops alternative or back-up missions in case the original mission fails. E) The functional areas develop their functional area strategies.

A) The functional areas develop their supporting missions

A job shop is an example of a(n): 4) A) intermittent process. B) continuous process. C) line process. D) specialized process. E) repetitive process.

A) intermittent process.

Computer-integrated manufacturing (CIM) includes manufacturing systems that have: 12) A) transaction processing, management information systems, and decision support systems integrated. B) computer-aided design, a flexible manufacturing system, inventory control, warehousing and shipping integrated. C) automated guided vehicles, robots, and process control integrated. D) robots, automated guided vehicles, and transfer equipment integrated. E) all of their computers integrated with the marketing department.

B) computer-aided design, a flexible manufacturing system, inventory control, warehousing and shipping integrated.

Suppose that a firm has made the following computations for its design for disassembly: processing cost per unit = $12.00, disposal cost per unit = $6.00, resale revenue per unit = $20.00, and recycling revenue per unit = $7.00. What is the revenue retrieval for this product? 44) A) $1.00 B) $9.00 C) $8.00 D) $20.00 E) $27.00

B) $9.00

A county wants to build one centrally-located processing facility to serve the county's four recycling drop-off locations. The four drop-offs have characteristics as given in the table below. What is the approximate center of gravity of these four locations? A) (33.5, 135.4) B) (4.75, 6.04) C) (17, 24) D) (570, 725) E) (6, 4.25)

B) (4.75, 6.04)

Consider the assembly line below. The three fabrication operations run in parallel, such that each batch of 20 units only needs to go through one of the three fabrication operations. After that, each batch needs to go through both assembly operations, which occur simultaneously (specifically, 10 components are made for each unit in the fabrication stageNsome components are then assembled in the Assembly 1 area while others are assembled in the Assembly 2 area). The units are packaged and made ready for shipment in the final stage. What is the bottleneck time of this operation? A) 40 mins B) 10 mins C) 13 mins D) 30 mins E) 46 mins

B) 10 mins

Process A has fixed costs of $5000 and variable costs of $5 per unit. Process B has fixed costs of $3500 and variable costs of $15 per unit. What is the crossover point between process A and process B? 6) A) $9,500 B) 150 units C) 200 units D) $5,000 E) $2,500

B) 150 units

What technology "builds" products by laying down successive thin layers of plastic, metal, glass, or ceramics? 40) A) CAM B) 3-D printing C) replicator D) virtual reality E) STEP

B) 3-D printing

The Academic Computing Center has five trainers available in its computer labs to provide training sessions to students. Assume that the design capacity of the system is 1900 students per semester and that effective capacity equals 90% of design capacity. If the number of students who actually got their orientation session is 1500, what is the efficiency of the system? 17) A) 1710 students B) 87.7% C) 90% D) 78.9% E) 1350 students

B) 87.7%

Which of the following is FALSE regarding capacity expansion? 13) A) If "lagging" capacity is chosen, excess demand can be met with overtime or subcontracting. B) Capacity may only be added in large chunks. C) "Average" capacity sometimes leads demand, sometimes lags it. D) Total cost comparisons are a rather direct method of comparing capacity alternatives. E) In manufacturing, excess capacity can be used to do more setups, shorten production runs, and drive down inventory costs

B) Capacity may only be added in large chunks

A firm is considering five different product designs. Data concerning the design for disassembly for each of the designs are provided in the table below. Which design appears to be the best environmental design based on revenue retrieval opportunity? Product Design Resale Revenue per Unit Recycling Revenue per Unit Processing Cost per Unit Disposal Cost per Unit 1 $30.00 $12.00 $15.00 $40.00 2 $10.00 $10.00 $3.00 $1.00 3 $5.00 $55.00 $48.00 $10.00 4 $4.00 $2.00 $1.00 $0.50 5 $42.00 $3.00 $8.00 $32.00 45) A) Design 1 B) Design 2 C) Design 3 D) Design 4 E) Design 5

B) Design 2

Consider a production line with five stations. Station 1 can produce a unit in 9 minutes. Station 2 can produce a unit in 10 minutes. Station 3 has two identical machines, each of which can process a unit in 12 minutes (each unit only needs to be processed on one of the two machines. Station 4 can produce a unit in 5 minutes. Station 5 can produce a unit in 8 minutes. Which station is the bottleneck station? 18) A) Station 1 B) Station 2 C) Station 3 D) Station 4 E) Station 5

B) Station 2

Which of the following statements describes job rotation? 42) A) The operator's schedule is flexible. B) The operator is allowed to move, for example, from one type of CNC machine to another. C) The job contains a larger number of similar tasks. D) The operator works on different shifts on a regular basis. E) The job includes some planning and control necessary for job accomplishment.

B) The operator is allowed to move, for example, from one type of CNC machine to another.

Geographic information systems can assist the location decision by: 32) A) updating transportation method solutions. B) combining geography with demographic analysis. C) automating center-of-gravity problems. D) providing good Internet placement for virtual storefronts. E) computerizing factor-rating analysis.

B) combining geography with demographic analysis.

Which of the following is a location analysis technique typically employed by a manufacturing organization? 33) A) transportation method B) simulation C) queuing theory D) demographic analysis E) correlation analysis and traffic counts

B) combining geography with demographic analysis.

A manufacturing plant allows its engineers to come in at 7 A.M. plus or minus an hour but still requires them to work 8-hour days. Which of the following scheduling techniques is the firm employing? 40) A) flexible workweek B) flextime C) constant employment D) compressed workweek E) part-time status

B) flextime

Advances in technology: 9) A) have impacted the manufacturing sector only. B) have had a dramatic impact on customer interaction with services and with products. C) have failed to change the level of customer interaction with an organization. D) have had only a limited impact on services. E) have dramatically changed health care, but have not changed retailing.

B) have had a dramatic impact on customer interaction with services and with products

Methods analysis focuses on: 44) A) establishing time standards. B) issues such as the movement of individuals or material. C) the design of the machines used to perform a task. D) evaluating training programs to see if they are efficient. E) reducing the number of skills needed for the completion of a task.

B) issues such as the movement of individuals or material

The transportation model, when applied to location analysis: 25) A) minimizes the movement of goods. B) minimizes total production and transportation costs. C) minimizes total fixed costs. D) minimizes total transportation costs. E) maximizes revenues.

B) minimizes total production and transportation costs

The use of information technology to monitor and control a physical process is known as: 11) A) computer-aided design. B) process control. C) IT oversight. D) information numeric control. E) numeric control.

B) process control.

A worker completed a task 10 times during a period in which a typical trained employee completes the task 8 times. What is the worker's performance rating? 47) A) 150% B) 100% C) 125% D) 112.5% E) cannot be determined with the given information

C) 125%

A foundry produces circular utility access hatches (manhole covers). Currently, 120 covers are produced in a 10-hour shift. If labor productivity can be increased by 20%, it would then be: 32) A) 240 covers/hr. B) 10 covers/hr. C) 14.4 covers/hr. D) 24 covers/hr. E) 1200 covers/hr

C) 14.4 covers/hr.

Sample observations of a claims processor made over a 160-hour work month reveal that the worker produced a total of 384 completed claims forms. The performance rating was 80%. The worker was idle 20% of the time (so that idle time should be subtracted from the total time when computing the average observed time). The allowance factor is 8%. What is the standard time per unit? 49) A) 16.0 minutes B) 0.42 minutes C) 17.4 minutes D) 21.7 minutes E) 20.0 minutes

C) 17.4 minutes

Suppose that the allowance factor for a job is 0.10, and the normal time is 5 hours. What is the standard time? 46) A) 50.0 hours B) 4.9 hours C) 5.6 hours D) 5.1 hours E) 4.5 hours

C) 5.6 hours

A firm is considering two location alternatives. At location A, fixed costs would be $4,000,000 per year, and variable costs $0.30 per unit. At alternative B, fixed costs would be $3,600,000 per year, with variable costs of $0.35 per unit. If annual demand is expected to be 10 million units, which plant offers the lowest total cost? 29) A) Plant B, because it is cheaper than Plant A for all volumes over 8,000,000 units. B) Plant A, because it is cheaper than Plant B for all volumes. C) Plant A, because it is cheaper than Plant B for all volumes over 8,000,000 units. D) Plant B, because it has the lower variable cost per unit. E) Neither Plant A nor Plant B, because the crossover point is at 10 million units.

C) Plant A, because it is cheaper than Plant B for all volumes over 8,000,000 units.

Which of the following pioneers was NOT making a professional impact during the Scientific Management Era? 27) A) Henry L. Gantt B) Frederick W. Taylor C) W. Edwards Deming D) Frank Gilbreth E) Lillian Gilbreth

C) W. Edwards Deming

Labor standards are defined as the: 45) A) standard labor agreements. B) preset activities required to perform a job. C) amount of time required to perform a job or part of a job. D) amount of space required by a specific crew to perform the job. E) standard set of procedures to perform the job.

C) amount of time required to perform a job or part of a job.

Which of the following best describes mutual commitment in an organization? 37) A) an instance in which management is committed to the employees and the employees are committed to management B) both management and the employees can rely on each other C) both management and the employees are committed to the same objective D) both management and the employees are committed, but to different objectives E) management obtains the commitment of the employees to a stated objective

C) both management and the employees are committed to the same objective

The philosophy of zero defects is: A) unrealistic. B) the result of Deming's research. C) consistent with the commitment to continuous improvement. D) an ultimate goal; in practice, 1 to 2% defects is acceptable. E) prohibitively costly.

C) consistent with the commitment to continuous improvement

Given the position of the 3D printer in the growth stage of its life cycle, which of the following OM Strategy/Issues should the makers of 3D printers be least concerned with at the current time? 33) A) increasing capacity B) forecasting C) cost cutting D) enhancing distribution E) product and process reliability

C) cost cutting

Value analysis takes place: 39) A) when the product is selected and designed. B) when the product is first conceived. C) during the production process when it is clear that the new product is a success. D) during the initial stages of production when something needs to be done to assure product success. E) when the product cost is very low

C) during the production process when it is clear that the new product is a success

Corporate social responsibility involves managerial decision making that considers what three impacts? 41) A) educational, environmental, and societal B) environmental, legal, and societal C) environmental, societal, and financial D) environmental, legal, and fin

C) environmental, societal, and financial

Effective capacity × Efficiency equals: 15) A) design capacity. B) efficient capacity. C) expected output. D) utilization. E) actual capacity.

C) expected output.

Industrial location analysis typically attempts to: 26) A) maximize sales. B) ignore exchange rates and currency risks. C) minimize costs. D) avoid countries with strict environmental regulations. E) focus more on human resources.

C) minimize costs.

Pareto charts are used to: A) identify inspection points in a process. B) show the range of values of a measurement and the frequency with which each value occurs. C) organize errors, problems, or defects. D) show material flow. E) outline production schedules.

C) organize errors, problems, or defects

An operations task performed at Hard Rock Café is: 30) A) calculating restaurant profit and loss. B) advertising changes in the restaurant menu. C) preparing employee schedules. D) borrowing funds to build a new restaurant. E) all of the above.

C) preparing employee schedules.

Break-even is the number of units at which: 20) A) total profit equals total cost. B) total revenue equals total variable cost. C) total revenue equals total cost. D) total revenue equals total fixed cost. E) total revenue equals price times quantity.

C) total revenue equals total cost.

What refers to meeting the needs of the present without compromising the ability of future generations to meet their needs? 43) A) economic sustainability B) carbon footprint C) corporate social responsibility D) closed-loop supply chains E) sustainability

E) sustainability

Which of the following workers is the most productive? 27) A) $50 wages, 10 parts produced B) $30 wages, 5 parts produced C) $10 wages, 1 part produced D) $100 wages, 21 parts produced E) $500 wages, 100 parts produced

D) $100 wages, 21 parts produced

The data below represent time study observations for an assembly operation. Assume a 7% allowance factor. What is the normal time for element 3? A) 1.7 min. B) 2.11 min. C) 10.1 min. D) 1.96 min. E) 11.2 min.

D) 1.96 min

Which of the following is true regarding the concept of flexibility? 10) A) It may involve modular or movable equipment. B) It is the ability to respond with little penalty in time, cost, or customer value. C) It may be accomplished with digitally controlled equipment. D) All of the above are true. E) None of the above is true.

D) All of the above are true

The fundamental purpose of an organization's mission statement is to: 34) A) create a good human relations climate in the organization. B) define the functional areas required by the organization. C) generate good public relations for the organization. D) define the organization's purpose in society. E) define the operational structure of the organization

D) define the organization's purpose in society

The two most basic policies associated with employment stability are: 39) A) full-time and part-time. B) job enrichment and job enlargement. C) incentive plans and piece-rate plans. D) follow demand exactly and hold employment constant. E) employment for life and guaranteed minimum wage.

D) follow demand exactly and hold employment constant.

The "four Ms" of cause-and-effect diagrams are: A) material, methods, men, and mental attitude. B) material, management, manpower, and motivation. C) mentality, motivation, management, and manpower. D) material, machinery/equipment, manpower, and methods. E) named after four quality experts

D) material, machinery/equipment, manpower, and methods

Three of the four types of processes are: 5) A) input, transformation, and output. B) manual, automated, and service. C) goods, services, and hybrids. D) process focus, repetitive focus, and product focus. E) modular, continuous, and technological.

D) process focus, repetitive focus, and product focus.

Basic break-even analysis typically assumes that: 21) A) costs increase in direct proportion to the volume of production, while revenues increase at a decreasing rate as production volume increases because of the need to give quantity discounts. B) both costs and revenues are made up of fixed and variable portions. C) revenues increase in direct proportion to the volume of production, while costs increase at a decreasing rate as production volume increases. D) variable costs and revenues increase in direct proportion to the volume of production. E) All of the above are assumptions in the basic break-even model.

D) variable costs and revenues increase in direct proportion to the volume of production

Fabricators, Inc. wants to increase capacity by adding a new machine. The fixed costs for machine A are $72,000, and its variable cost is $15 per unit. The revenue is $21 per unit. What is the break-even point for machine A? 22) A) $12000 dollars B) 90,000 units C) 4,800 units D) $90,000 dollars E) 12,000 units

E) 12,000 units

Christopher's Cranks uses a machine that can produce 100 cranks per hour. The firm operates 12 hours per day, five days per week. Due to regularly scheduled preventive maintenance, the firm expects the machine to be running during approximately 98% of the available time. Based on experience with other products, the firm expects to achieve an efficiency level for the cranks of 85%. What is the expected weekly output of cranks for this company? 16) A) 5100 B) 969 C) 5700 D) 6783 E) 4998

E) 4998

The accuracy of a labor standard is to be within ± 5%, and the confidence level is 95%. The standard deviation of the sample is 2 and the mean is 8. What sample size should be used? 50) A) 68 B) 8 C) 127 D) 10 E) 96

E) 96

What is a common method used to increase capacity with a lag strategy? 14) A) overtime B) subcontracting C) new machinery D) new facilities E) A and B

E) A and B

A successful quality strategy features which of the following elements? A) engaging employees in the necessary activities to implement quality B) an understanding of the principles of quality C) an organizational culture that fosters quality D) A and C E) A, B, and C

E) A, B, and C

Which of the following represents an opportunity for generating a new product? 37) A) demographic change, such as decreasing family size B) understanding the customer C) economic change, such as rising household incomes D) changes in professional standards E) All of the above are such opportunities.

E) All of the above are such opportunities.

FedEx chose Memphis, Tennessee, as its U.S. hub because: 24) A) the airport has relatively few hours of bad weather closures. B) the firm believed that a hub system was superior to traditional city-to-city flight scheduling. C) the city is in the center of the United States, geographically. D) it needed a means to reach cities to which it did not have direct flights. E) All of the above are true.

E) All of the above are true.

Value-stream mapping: A) extends time function mapping back to the supplier. B) starts with the customer and works backwards. C) is a variation of time-function mapping. D) examines the supply chain to determine where value is added. E) All of the above are true

E) All of the above are true.

The visual workplace: 35) A) uses low-cost visual devices to share information. B) may use clocks to remind employees of the goal. C) may use andons. D) may use kanbans to reduce inventory. E) All of the above describe the visual workplace

E) All of the above describe the visual workplace.

Which of the following is a visual signal at a machine that notifies support personnel about the machine's status? 36) A) Ondon B) Endon C) Undon D) Indon E) Andon

E) Andon

Current challenges in operations management include all of the following EXCEPT: 29) A) rapid product development. B) just-in-time performance. C) mass customization. D) empowered employees. E) None of the above are exceptions, i.e., all are current challenges.

E) None of the above are exceptions, i.e., all are current challenges.

Which of the following is NOT one of the major categories of costs associated with quality? 46) A) external failure costs B) internal failure costs C) appraisal costs D) prevention costs E) None of the above; they are all major categories of costs associated with quality.

E) None of the above; they are all major categories of costs associated with quality.

Which of the following refers to developing policies and practices that enhance the competiveness of an organization while advancing the economic and social conditions of the community in which it operates? 42) A) carbon footprint B) shared value C) the commons D) the triple bottom line E) a systems view

E) a systems view

As tool using animals, human performance is affected by: 43) A) temperature, humidity, and air quality. B) strength, reflexes, perception. C) deign of pedals, levers, buttons. D) noise, illumination, and vibration. E) all of the above

E) all of the above

Process redesign: A) often focuses on activities that cross functional lines. B) is sometimes called process reengineering. C) tries to bring about dramatic improvements in performance. D) is the fundamental rethinking of business processes. E) all of the above

E) all of the above

Which of the following is among the eight determinants of revenue and volume for a service firm? 31) A) quality of management B) uniqueness of the firm's and the competitors' locations C) quality of the competition D) purchasing power of the customer-drawing area E) all of the above

E) all of the above

The ability of an organization to produce goods or services that have some uniqueness in their characteristics is: 36) A) mass production. B) competing on quality. C) time-based competition. D) competing on productivity. E) competing on differentiation.

E) competing on differentiation.

What is the behavioral approach to job design that involves giving the worker more tasks requiring similar skills? 34) A) job enhancement B) job involvement C) job enrichment D) job rotation E) job enlargement

E) job enlargement

Four of the components of job design are: 41) A) employment stability, work schedules, work sampling, and motivation & incentive systems. B) labor specialization, time studies, work sampling, and pre-determined time standards. C) labor specialization and enrichment, motivation and incentive systems, employment stability, and work sampling. D) ergonomics and work methods, method time measurement, work schedules, and incentive systems. E) job specialization, job expansion, psychological components, and self-directed teams.

E) job specialization, job expansion, psychological components, and self-directed teams

Operations management is applicable: 28) A) to the manufacturing sector exclusively. B) mostly to the service sector. C) mostly to the manufacturing sector. D) to services exclusively. E) to all firms, whether manufacturing or service

E) to all firms, whether manufacturing or service

Regal Marine: 38) A) designs several new boats each year, but contracts other firms for their manufacture. B) gets its competitive advantage by being the low-cost producer of boats designed by others. C) has replaced all human labor with robots. D) no longer builds boats with any wooden parts. E) treats the product design decision as critical to its success.

E) treats the product design decision as critical to its success.

A clothing chain is considering two different locations for a new retail outlet. They have identified the four factors listed in the following table as the basis for evaluation, and have assigned weights as shown. The manager has rated each location on each factor, on a 100-point basis, as shown under the respective columns for Barclay and Chester. What is the score for Chester? 28) A) 25.50 B) 10.00 C) 25.00 D) 100.00 E) 23.50

a) 25.50

If this operation runs 16 hours per day, 5 days per week, what is the weekly output of this operation? A) 600 batches B) 686 batches C) 480 batches D) 200 batches

c) 480 batches

In the maturity stage of the product life cycle, operations managers will be particularly concerned with adding capacity or enhancing existing capacity to accommodate the increase in product demand.

false

Key success factors and core competencies are synonyms.

false

Low-cost leadership is the ability to distinguish the offerings of the organization in a way that the customer perceives as adding value

false

Meeting the needs of the present without compromising the ability of future generations to meet their needs is known as corporate social responsibility.

false

Quality is mostly the business of the quality control staff, not ordinary employees.

false

Shewhart's contributions to operations management came during the Scientific Management Era

false

The expected value of each course of action in a decision tree is determined by starting at the beginning of the tree (the left-hand side) and working toward the end of the tree (the right).

false

The multidomestic OM strategy maximizes local responsiveness while achieving a significant cost advantage.

false

Mutual trust is: 38) A) reflected in reasonable, documented employment policies that are honestly and equitably implemented to the satisfaction of both management and employee. B) when management recognizes that the employees are competent, motivated people both able and willing to perform at the level required to produce a quality product. C) when employees have gained the trust of management. D) when management and the employees both agree on common objectives. E) when management has gained the trust of the employees.

reflected in reasonable, documented employment policies that are honestly and equitably implemented to the satisfaction of both management and employee

A cause-and-effect diagram helps identify the sources of a problem.

true

A design for disassembly cost-benefit analysis compares the amount of revenue that might be reclaimed against the cost of disposing of the product at its end-of-life.

true

All organizations, including service firms such as banks and hospitals, have a production function.

true

Competition in the 21st century is no longer between companies; it is between supply chains

true

Continuous improvement is based on the philosophy that any aspect of an operation can be improved.

true

Economic sustainability means appropriately allocating scarce resources to make a profit

true

Improved quality can increase profitability via allowing flexible pricing.

true

NAFTA seeks to phase out all trade and tariff barriers among Canada, Mexico, and the United States.

true

Philip Crosby is credited with both of these quality catch-phrases: "quality is free" and "zero defects."

true

Product strategy may focus on developing a competitive advantage via differentiation, low cost, rapid response, or a combination of these

true

Productivity is generally more difficult to improve in the service sector than in the manufacturing sector.

true

Quality function deployment refers to both (1) determining what will satisfy the customer and (2) translating those customer desires into a target design.

true

Reuse is one of the 3 Rs for sustainability.

true

Sustainability is often associated with corporate social responsibility.

true

The "make-or-buy" decision distinguishes between what an organization chooses to produce and what it chooses to purchase from suppliers.

true

The operations manager performs the management activities of planning, organizing, staffing, leading, and controlling of the OM function.

true

The theory of comparative advantage implies that you should allow another firm to perform work activities for your company if that company can do it more productively than you can.

true