GE102

If you are asked a question to which you dont know the answer, the proper response should be:

"I don't know the answer, but I will research it and get back to you"

Which of the following statements is not true about groups?

A group does not recognize itself as a group.

Which of the following statements is true regarding preparing for a business meeting?

A reminder e-mail on the day of the meeting, often early in the morning, can serve as a personal effort to highlight the activities of the day.

What type of a seating arrangement is suitable in case a meeting requires intense interaction?

A round table

"As a result" is an example of which of the following types of transitions?

A transition by cause and effect

______ involves the natural aptitude or acquired proficiency to be able to perform.

Ability

______ refers to the process by which you adopt, adapt, or filter out new sources of information as they relate to your goal.

Accommodation

______ show the audience an item crucial to the discussion.

Actual objects

This step in group problem solving allows the group to formalize a description of the scope, size, or extent of the challenge the group will address.

Analyzing the problem

What is a red herring?

Any diversion intended to distract attention from the main issue, particularly by relating the issue to a common fear.

______ involves the attractive power of arousing a sympathetic stimulated response from the audience.

Appeal

______ involves a topic that is especially compatible with your audiences interest, expectations, norms, or customs.

Appropriateness

Changing the subject or leaving the room when faced with a conflict situation is indicative of which of the following conflict management strategies?

Avoidance

______ show the amount of one or more variables at different time intervals.

Bar charts

Which of the following is not one of the tips to keep in mind when a difficult communication situation arises?

Be judgmental.

What is Stephen Coveys suggestion to balance the need for attention to detail with the need to arrive at the end product?

Begin with the end in mind.

______ are Web pages with periodic posts that may or may not feature feedback responses from readers, whereas ___ are collaborations on Web content that are created and edited by users.

Blogs; wikis

______ involves the misunderstanding that occurs when the receiver completely misses the sources intended meaning.

Bypassing

______ is the study of how we refer to and perceive time.

Chronemics

______ limit the responses to a preselected range of options or choices.

Closed-ended questions

Which of the following is not true regarding Theory Y?

Collaboration is rare among employees.

______ involves composing your document out of materials from other documents or sources.

Compiling

Which of the following strategies is most suitable to stay organized during online research?

Create a "Sources" file to record and track your information sources.

Which of the following is not one of the aspects of the audience that the writer has to keep in mind, according to the twelve-item checklist?

Credibility

______ is the perception of integrity of the message based on an association with the source.

Credibility

______ is the relationship between the organization (sometimes represented by the product or service itself) and the customer.

Customer relationship management

______ is/are characterized by control, evaluation, and judgments, while ___ focuses on the points and not personalities.

Defensive communication; supportive communication

Which of the following organizing principles allows for a clear introduction of terms and concepts while reducing the likelihood of misinterpretation?

Definition

These people share the need for control between the individual and the group.

Democrats

______ involve a common set of theories that explain the world around us, terms to explain those theories, and have grown to reflect the advance of human knowledge.

Disciplines

Which of the following about emotions is false?

Emotions are a purely physical reaction to stimuli that we experience as a feeling.

____ listening involves listening to both the literal and implied meanings within a message.

Empathetic

Carefully read the statement below. What Cognate Strategy is this an example of?"It was unconscionable for a member of our organization to shout an interruption while the president was speaking. What needs to happen now -- and let me be clear about this -- is an immediate apology."

Emphasis

Which of the following is a specific purpose of your writing on safety measures to be followed at the boiler plant of your company?

Encourage people to comply with required safety measures.

"Having known and worked with Jesse for more than five years, I can highly recommend him to take my place as your advisor." Which of the following aspects does this statement reflect?

Ethos

______ is the term Aristotle used to refer to the communicator's good character and reputation for doing what is right.

Ethos

______ involves your condition of being presented views, ideas, or experiences made known to you through direct experience.

Exposure

Asking yourself, "What information do I want to have the audience retain or act upon?" is an important step in formulating your attention statement.

F

Cliches are used among friends or members of a certain age group, rather than by professionals in a certain industry.

F

Jargon is specific to occupations in the engineering and technology professions.

F

Normally, an annual report or a proposal will have a language style that is fluid or relaxed.

F

One advantage of mass communication is that everyone receives the communication in the same way.

F

Physical characteristics do not have any significant influence on how we perceive and respond to information.

F

To communicate in an egalitarian manner, one must speak and write in a way that is comprehensible and relevant to those who are "like you" in terms of age, gender, race or ethnicity, or other characteristics.

F

True or False: "Devils advocate" thinking may hamper the production of the team.

F

True or False: "Sales are off, our numbers are down, and we need more customers." This is an example of a problem that has been precisely defined.

F

True or False: "The change in the drinking age was never put to a vote. It's not about alcohol, it's about our freedom of speech in a democratic society," is an example of an argument by cause.

F

True or False: A speech to demonstrate influences the audience by presenting arguments intended to change attitudes, beliefs, or values.

F

True or False: An appointed leader is designated by an authority to serve in that capacity keeping in mind the thoughts and wishes of the group.

F

True or False: Analyzing can be compared to reading.

F

True or False: Avoidance allows for more time to resolve the problem, and can also decrease costs associated with problems in the first place.

F

True or False: Demonstrating information requires emphasis on language that is vivid, captures attention, and excites the imagination.

F

True or False: Ekman and Friesen found that our body movements communicate to others our feelings, but our facial features often reveal how intensely we experience those feelings.

F

True or False: If you disagree with an evaluation, the best way to respond is to bring up past issues and to shift the conversation away from the task at hand.

F

True or False: In a business setting, you will often be given complete freedom to choose your topic.

F

True or False: Increased rate of speech is a behavior people often display when they are being deceptive.

F

True or False: People tend to pay more attention to what you actually say than how you say it.

F

True or False: The information at the beginning of the sentence is what people often recall, and is therefore normally considered the location of maximum emphasis.

F

True or False: When conveying bad news, one can lower the risk of litigation by providing absolutes.

F

True or False: Your nonverbal communication includes both intentional and unintentional messages, but since it all happens so fast, the intentional ones can contradict what you know you are supposed to say or how you are supposed to react.

F

"I don't understand how you could have trouble with the product you bought. Try it again." -- is an example of respectful communication.

False

"I'm going to explain how you can save up to five hundred dollars a year on car insurance," is an example of a residual message.

False

Being egalitarian means that you have to avoid professional terminology.

False

Being manipulative is one of the ways the speaker exhibits his respect for the audience.

False

In business communication, where the goal is to be clear and concise, abstract words are preferred.

False

Intrapersonal communication involves at least two persons.

False

Paying attention to both the actual words and for other clues to meaning, such as tone of voice, is an example of passive listening.

False

The voice within you that says, "I've done a good job," is an example of interpersonal communication.

False

True or False: A good e-mail should get to the point and conclude in five small paragraphs or more.

False

True or False: Aristotle thought the best and most preferable way to persuade an audience was through the use of emotion, free of logic.

False

True or False: As per Maslows hierarchy of needs, if our basic needs are satisfied, we are more likely to seek the companionship of others.

False

True or False: Belonging is emphasized in Theory X.

False

True or False: Call to Order is the time during a meeting for people to offer any news that relates to the topic of the meeting that was otherwise not shared or discussed.

False

True or False: Every piece of business writing requires research or investigation.

False

True or False: Handout rule number one is to give handouts to the audience at the beginning of your speech.

False

True or False: In an e-mail, avoid a "subject" line that reveals the gist of your message before the reader opens it.

False

True or False: Internal and external communication environments are distinct from one another and do not overlap.

False

True or False: It follows that appeal applies to the audience, not to the speaker.

False

True or False: It is usually wise to speak on topics that the audience already knows a lot about.

False

True or False: Larger groups are generally more productive.

False

True or False: Nonverbal communication is reversible.

False

True or False: One way to improve clarity in a PowerPoint presentation is to limit the number of words to 15 per slide.

False

True or False: Owing to threats of plagiarism, you are forbidden to quote from your sources.

False

True or False: Passive voice is the clear choice for a variety of contexts, but not all.

False

True or False: Plagiarism is paraphrasing or summarizing information from other works.

False

True or False: Professional networking sites are Web pages with periodic posts that may or may not feature feedback responses from readers.

False

True or False: Responses to open-ended questions can be categorized, placed in order, assess degrees of attitudes and feelings, and request specific information.

False

True or False: Tables that are round reinforce a more hierarchical model of interaction.

False

True or False: The first part of a negative news message, verbal or written, involves an explanation of why there is an issue in the first place.

False

True or False: The indirect approach to delivering negative news is often associated with a message where the audience values brevity and the message needs to be concise.

False

True or False: The last step in group problem solving is implementing the solution.

False

True or False: The normative expectations for space are similar in all cultures.

False

True or False: The second quadrant in Luft and Ingrams model of the dimensions of self involves information that you know, but do not reveal to others.

False

True or False: The single most important facial gesture in mainstream U.S. culture is smiling.

False

True or False: There is some truth to the notion that people prefer asymmetrical faces over symmetrical faces.

False

True or False: When faced with a conflict, by choosing to focus on the messenger instead of the message, we keep the discussion supportive and professional.

False

______ is composed of messages the receiver sends back to the source.

Feedback

______ is/are an opportunity to make sure the interaction was successful the first time.

Feedback

Which of the following is not one of the tips to facilitate active listening and reading?

Focus your attention on your own internal monologue.

______ is the last step in group problem solving.

Following up on a solution

According to Tuckmans linear model of group development, this stage is also called the orientation stage.

Forming

According to ___ , context matters, and the whole is greater than the sum of the parts.

Gestalt theory

Which of the following is a perspective used in examining written communication?

Goals perspective

______ communication is a dynamic process where a small number of people engage in a conversation.

Group

______ may be defined as the exchange of information with those who are alike culturally, linguistically, and/or geographically.

Group communication

______ involves how the group members interact with one another and form relationships.

Group socialization

Which among the following is an example of an open-ended question?

How does the product make you feel?

Which of the following statements is true regarding giving and receiving evaluations and criticism in the workplace?

If you are at the receiving end of an evaluation or criticism, you may need to ask a clarifying question if it doesnt count as an interruption.

______ sentences convey a command.

Imperative

According to Miron Zuckerman, Bella DePaulo, and Robert Rosenthal, there are several behaviors people often display when they are being deceptive. Which of the following is not one of them?

Increased rate of speech

______ is anything that blocks or changes the sources intended meaning of the message.

Interference

______ can be defined as communication between two people.

Interpersonal communication

Which of the following statements is true regarding the feedback stage of a conversation?

It allows conversational partners to arrive a sense of mutual understanding.

Which of the following reflects the cause and effect organizing principle?

It establishes a relationship between two events, making the connection clear.

Which of the following about appeal is false?

It follows that appeal applies to the audience, not to the speaker.

Which of the following about appropriateness is false?

It is usually wise to speak on topics that the audience already knows a lot about.

Which of the following is true regarding choosing a topic?

It should be supported by information you can find in outside sources.

______ is a vocabulary that has been developed by people in a particular group, discipline, or industry, and it can be a useful shorthand as long as the audience knows its meaning.

Jargon

Which of the following is a helpful tip to be followed for visual aids?

Keep visual aids simple.

______ show the change in one or more variables progressively across time.

Line graphs

Which of the following is true regarding narrowing your topic and focusing on key points?

Look for indexes to identify key terms you might want to cover before eliminating them as you narrow your topic.

Which of the following is not sound advice regarding reliable and credible writing?

Make sure you never question the credibility of the information.

Which of the following is not a suggested technique to catch reader attention?

Make your headings catchy and enigmatic to incite the curiosity of the reader.

Which of the following statements is true about e-mail?

Many businesses use automated e-mails to acknowledge communications from the public.

Which of the following is used to communicate a general message within the organization?

Memo

______ returns search results from several search engines at once.

Metasearch

Which of the following is true about finding resources?

Misrepresenting your employers work could be illegal under statutes related to fraud.

Which of the following is not true regarding online research?

Most of online information is verified and credible.

______ questions allow for specific choices and limit the range of options.

Multiple choice

______ involves examining viewpoints other than your own and taking steps to ensure the speech integrates an inclusive, accessible format rather than an ethnocentric one.

Mutuality

Which of the following about clarity is false?

No more than 15 words per slide in a PowerPoint is a good rule of thumb.

______ involves willingness to examine diverse ideas and viewpoints.

Nonjudgmentalism

Which of the following statements is not true regarding minutes at a business meeting?

Once noted down, minutes of the meeting are permanent and cannot be altered.

______ is the process of sorting information into logical categories or series.

Organization

______ is the most basic form of relationship formation. It applies to childhood best friends, college roommates, romantic couples, business partners, and many other relationships.

Pairing

"I really don't have words to express how grateful I am for all the support you've extended to me and my family in this hour of need. You guys are the best." Which of the following aspects does this statement reflect?

Pathos

______ is the "bubble" of space surrounding each individual.

Personal space

Which of the individual differences influences our decisions if we come across a board that says, "Watch your head," hanging above the entrance to a pub?

Physical characteristics

______ show the percentages of the whole occupied by various segments.

Pie charts

Which of the following statements is not true regarding conducting business meetings?

Place your notebook or papers all around you

______ is using someone else's writing without giving credit to the source.

Plagiarism

______ colors are the colors from which other colors are made through various combinations.

Primary

______ refers to the way a word or phrase sounds when stated orally.

Pronunciation

______ is the study of the human use of space and distance in communication.

Proxemics

______ are formed through communication interaction across time, and often share a common history, values, and beliefs about the world around us.

Relationships

_____ is recognizing that each person has basic rights and is worthy of courtesy.

Respect

At this level in Maslows hierarchy of needs people come to perceive a sense of control or empowerment over their context and environment.

Self-actualization

______ refers to your capacity to respond to stimulation, being excited, responsive, or susceptible to new information.

Sensitivity

______ are keywords that alert the audience to a change in topic, a tangential explanation, an example, or a conclusion.

Signposts

A paradigm, or worldview, may be individual or collective.

T

In casual language, the emphasis is on the communication interaction itself, and less about the hierarchy, power, control, or social rank of the individuals communicating.

T

Perceptions of physical attractiveness, age, gender or ethnicity, or even simple mannerisms and patterns of speech may unintentionally influence the message.

T

The degree to which you consider both the common good and fundamental principles you hold to be true when crafting your message directly relates to how your message will affect others.

T

True or False: Appeal involves the attractive power of arousing a sympathetic stimulated response from the audience.

T

True or False: Consider topics that are supported by information you can find in outside sources.

T

True or False: Fallacies are best avoided because they can actually detract from your effectiveness.

T

True or False: Giving credit where credit is due will build your credibility and enhance your document.

T

True or False: In most cases, you will need to gather information so that you can make your speech interesting by telling the audience things they do not already know.

T

True or False: Maslows hierarchy of needs is individualistic.

T

True or False: One strategy to tell when to skim and when to pay attention to detail is to look for abstracts before you commit time to reading an article all the way through.

T

True or False: Paying attention to a customer's artifacts can give you a sense of the self they want to communicate.

T

True or False: Silence can be interpreted as an unwillingness to communicate, and may actually discourage interaction.

T

True or False: Some of today's word processing programs incorporate many proofreading symbols in their menus.

T

True or False: Sometimes the first sentence is the hardest to write.

T

True or False: The role of dominator can have a positive effect on the group.

T

True or False: The telephone lacks part of the nonverbal spectrum available to speakers in a live setting.

T

True or False: The written message involves both verbal and nonverbal factors.

T

True or False: To ensure effective meetings, it is important to make sure all participants know one another before the discussion starts.

T

Writers using a formal style tend to use more complex syntax, resulting in sentences that are longer and contain more subordinate clauses.

T

Your self-image also involves your expectations of yourself.

T

Which of the following is not a proper guideline related to research in preparing for writing?

Take shortcuts and "re-purpose" existing documents to meet a tight deadline.

______ means the space you claim as your own, are responsible for, or are willing to defend.

Territory

Which of the following statements about introductions is true?

The direct pattern leaves little room for misinterpretation.

This space is often associated with power, status, and hierarchy and may play an important role in the flow of interactions across the meeting.

The head of the table

What is the most important visual aid?

The speaker

According to this theory, workers are trusted to do their jobs with excellence and management is trusted to support them, looking out for their well-being.

Theory Z

Which of the following about visual aids is false?

They may be used for a general purpose that the audience does not know much about.

______ are often the hardest part of any meeting.

Transitions

"If the shoe were on the other foot, you too would have an ax to grind," is an example of a cliche.

True

Aristotle uses the term logos to describe the act of organization.

True

As the amount of feedback increases, the accuracy of communication also increases.

True

In communication, sometimes we "fill in the blanks" without even being aware of it.

True

Mutual respect and understanding are built one conversation at a time.

True

One significant barrier to effective written communication is the failure to focus on the small details.

True

Promoting understanding and limiting misinterpretations are key goals of the effective business communicator.

True

True or False: A cost-benefit analysis helps the group members to see beyond the immediate cost of implementing a given solution.

True

True or False: A leader-as-technician role often occurs when we have skills that others do not.

True

True or False: According to Theory Y, employees want to reach their fullest potential.

True

True or False: Always stop speaking before the audience stops listening.

True

True or False: An important aspect of Internet research is the abundance of online information that is incomplete, outdated, misleading, or downright false.

True

True or False: Appropriate dress, setting, and attitude are all required if you are going to interact via audio and visual signals.

True

True or False: Conflict is universal.

True

True or False: Emotions can be contagious in the workplace, and fear of the unknown can influence people to act in irrational ways.

True

True or False: External interruptions may involve your attempt to get a word in edgewise, and may change the course of the conversation.

True

True or False: For a persuasive speech, in addition to considering the audience's interests, you will also want to gauge their attitudes and beliefs.

True

True or False: For yourself and your audience, narrow your topic to just the key points.

True

True or False: If you can include visual aids, such as graphics and pictures in your document, the visual should illustrate the text and should be placed near the words.

True

True or False: In business communication, your goal is to maintain and enhance your credibility, and that of your organization, at all times.

True

True or False: In collectivist cultures, face-saving strategies are common communicative strategies.

True

True or False: Information literacy is an essential skill set in the process of writing.

True

True or False: Jargon can be a useful shorthand as long as the audience knows its meaning.

True

True or False: Nonverbal communication can help or hinder the clear understanding of your message, but it does not reveal what you are really thinking.

True

True or False: Part of learning to write effectively involves learning to read quickly and efficiently while conducting research.

True

True or False: Personalities and competition can play a role in a teams failure to produce.

True

True or False: Pitch refers to the frequency, high or low, of your voice.

True

True or False: Tattoos are still controversial in the workplace.

True

True or False: The degree of identifying information in the feedback process relates to confidentiality.

True

True or False: The democratic leader involves the group in the decision-making process.

True

True or False: The dimensions of nonverbal communication are lost in a virtual meeting compared to an in-person meeting.

True

True or False: The second step in group problem solving involves gathering information and learning more about the problem.

True

True or False: When a speaker and the audience first meet, nonverbal communication in terms of space, dress, and personal characteristics can contribute to assumed expectations.

True

True or False: When you need to speak to an employee about a personnel concern, it is always best to do it in private.

True

True or False: When you paraphrase, you will relate the main point, but need to take care not to copy the original.

True

True or False: While it is important to provide an explanation in a negative news message, one must never admit or imply responsibility without written authorization from the company cleared by legal counsel.

True

True or False: While writing a report or proposal, presenting a quick overview, or "executive summary," at the beginning of the document is suggested.

True

True or False: You should be able to state your specific purpose in one sentence.

True

True or False: Your emotional response to the news and the audience will set the tone for the entire interaction.

True

While the attention statement may be used anywhere in your message, it is especially useful at the outset.

True

Words often require us to negotiate their meaning.

True

You can associate two or more bits of information in predictable ways, but your own perspective can influence your view of the overall idea.

True

Your language determines your reality.

True

______ states that we choose to know more about others with whom we have interactions in order to reduce or resolve the anxiety associated with the unknown.

Uncertainty theory

Fred is narrating his idea to his supervisor on how to improve the quality of the work in his department. Priscilla, his supervisor, listens intently, perceives his point of view, interprets his suggestions, and relates the interpretation to her own idea of quality improvement. What is Priscilla doing?

Understanding

Which of the following tips for effective business e-mails is true?

Use "Reply All" sparingly.

______ ,also known as voice or tone, is the manner in which a writer addresses the reader.

Writing style

What is the advantage of oral communication in terms of understanding?

You can ask clarifying questions.

According to Toulmin's Three-Part Rhetorical Strategy, "It is important to spay or neuter your pet," is an example of ___ .

a claim

The simplest form of audio-only interaction is:

a telephone call.

A(n) ___ voice is a sentence structure in which the subject carries out the action.

active

Alcohol is a drug and so is tobacco. They alter perceptions, have an impact on physiological and psychological systems, and are federally regulated substances. This is an example of an argument by ___ .

analogy

Ryan is analyzing the idea presented by his operational team. Though he finds it difficult to accept initially, he slowly assesses the options and finds that the new process might result in better productivity. Ryan feels that the new process needs to be integrated into the existing process. The change in Ryan's thought is a result of ___ .

assimilation

Individuals who are self-directed in terms of control are called:

autocratic.

The indirect approach places the negative news:

between a positive introduction and a conclusion.

A(n) ___ obstructs the groups attempts at consensus consistently.

blocker

Employees shouting back, "Yes, sir" in response to the boss asking "Do you hear me?" during a motivation speech, is an example of a(n):

call-out.

The conclusion sentence ___ .

can serve as a transition to the next paragraph

Face-to-face conversations, speeches, telephone conversations, voice mail messages, radio, and public address systems are examples of:

channels.

Structuring your document by ___ establishes categories.

classification

One of the Gestalt principles, ___ , is a tendency to use previous knowledge to fill in the gaps in an incomplete idea or picture.

closure

Two concepts central to both face-detracting and face-saving strategies are:

competition and collaboration.

Colors that are opposite each other are called ___ and they contrast, creating a dynamic effect.

complementary

"Even though I like to watch movies, I haven't found the time to go to the cinema lately, and I haven't found anybody to go with," is an example of a(n) ___ sentence.

compound complex

After establishing the criteria for a solution, the next step is to:

consider possible solutions to the problem.

The customary forms and configurations (of communication) that members expect are called ___ .

conventions

A(n) ___ tone is a writing style that resembles oral communication.

conversational

Passive voices ___ .

create a more objective tone

A cost-benefit analysis is conducted to help:

decide on a solution.

"Mary reacted violently to Gabriel's accusations," is an example of a(n) ___ sentence.

declarative

The first step in group problem solving is:

defining the problem.

In military terms, civilian deaths are referred to as "collateral damage." This is an example of:

doublespeak.

A ___ refers to a two-person relationship.

dyad

A(n) ___ leader is an individual who grows into the leadership role, often out of necessity.

emergent

Theory Z:

emphasizes job rotation, skills development, and loyalty to the company.

The third step in group problem solving is:

establishing criteria.

When faced with a difficult situation with a customer, instead of saying, "I've had it with your complaints!" Sue always says, "I'm having trouble seeing how I can fix this situation. Would you explain to me what you want to see happen?" In terms of the responsibilities of a communicator, this is an example of:

ethical communication.

According to Albert Mehrabian, in terms of verbal and nonverbal messages, 55 percent is associated with ___ .

facial gestures

A speaker with a ___ is often interpreted as being bored and often bores his or her listeners.

flat pitch

Most communication in business and industry involves ___ and ___ , even if the interpersonal context is a common element.

groups; teams

Touch in communication interaction is called ___ .

haptics

When you are ready to commit to a topic, the first strategy is to:

identify an area of knowledge or an issue that deeply interests you.

Geena is finalizing her study on organizational reporting systems. She integrates the reporting systems of the various departments and then finds that they have a common thread to them. She is able to relate the filing procedure at the unit level to the organizational policy regarding documentation. The process by which Geena is able to do this is referred to as ___ .

incorporation

Neville is seeking information on his new project. He finds an abundance of material from the various sources he utilized. He sorts out what he requires, filters out the junk and takes in newer sources of information that are related to his topic. What Neville is doing is referred to as ___ .

incorporation

Delilah has been given a month's time to come up with a defect-reducing method to improve the operations. She has been pondering over it for the past weeks and gathers material to develop ideas. This process of idea development Delilah is going through is referred to as ___ .

incubation

The attributes that cause people to perceive things differently are known as ___ .

individual differences

The role of the ______ involves suggesting new ideas or new ways of looking at the problem.

initiator-coordinator

When you tell yourself how you did after you wrote a document or gave a presentation, you are engaging in ___ .

intrapersonal communication

Sharing with yourself is called:

intrapersonal communication.

When you bring ideas to consciousness, ponder how you feel about something, or figure out the solution to a problem, what happens is referred to as:

intrapersonal communication.

The fourth quadrant of Luft and Ingrams model of the dimensions of self:

involves information that is unknown to you and your conversational partners.

Giving credit in your writing is advised for all the following reasons except:

it shows your level of preparation.

Cooley's ___ reinforces how we look to others and how they view us, treat us and interact with us to gain insight into our own identity.

looking-glass self

"Sales have increased across the United States because of our latest promotion efforts in our largest and most successful market." This is an example of ___ emphasis.

maximum

"Because of our latest promotion efforts in our largest and most successful market, sales have increased across the United States." This is an example of ___ emphasis.

medium

A ___ is a small, independent group that has a link, affiliation, or association with a larger group.

microgroup

"The United States, which has experienced a sales increase, is our largest and most successful market." This is an example of ___ emphasis.

minimum

Who speaks first? Who takes notes? Who is creative, who is visual, and who is detail-oriented? These aspects are identified during the ___ stage of group development.

norming

The study of the communication context, environment, and interaction within an organization refers to:

organizational communication.

A(n) ___ voice is a sentence structure in which the subject receives the action.

passive

Taking someone elses work and representing it as your own is ___ .

plagiarism

A ___ is a silence between verbal messages that is full of meaning.

pregnant pause

The excited state of awareness resulting from enthusiasm for a topic or area of interest is referred to as ___ .

priming

Face-saving strategies:

protect credibility.

In most business situations, it is appropriate to speak with some level of formality, yet avoid sounding stilted or arrogant. This relates to the ___ of one's voice.

quality

Martin Luther King Jr.s "I Have a Dream" speech is a fine example for its usage of ___ .

repetition.

The second quadrant of Luft and Ingrams model of the dimensions of self:

represents things others observe about us that we are unaware of.

According to Maslows hierarchy of needs, once our basic needs are met we move to level two:

safety.

For relatively formal meetings in which information is being delivered to a large number of listeners and little interaction is desired, ___ is an efficient use of space.

seating in rows

A sales team may be classified as a:

secondary group.

Your ___ is your central identity and set of beliefs about who you are and what you are capable of accomplishing.

self-concept

The concept in which someone's behavior comes to match and mirror other's expectations is referred to as ___ .

self-fulfilling prophecy

Your self-concept is composed of two main elements: ___ and ___ .

self-image; self-esteem

In communication, ___ occurs when you convey thoughts, feelings, ideas or insights to others.

sharing

A ___ transition alerts the audience you are moving from one topic to the next.

signpost

According to the text, there are ___ barriers to communication.

six

A(n) ___ is one who strikes a healthy balance between being withdrawn and being the constant center of attention.

social person

According to the text, a handshake is a type of ___ touch.

social-polite

Sheila is delivering a message to her colleagues. She ensures that there are no unintended messages in her tone of voice, body language, or clothing. She chooses the perfect words to convey the intended meaning. By watching her audience's reaction, she perceives how well they received the message, and responds with clarification or supporting information. Sheila is the ___ of the message.

source

Perhaps the most universally useful strategy in capturing your readers attention is to:

state how your writing can meet the readers needs.

Since the possibility of overlapping and competing viewpoints and perspectives exists, a group will experience a(n) ___ stage.

storming

"I've lost friends from age eighteen to sixty-seven to alcohol. It impacts all ages, and its effects are cumulative. Let me tell you about two friends in particular." This is an example of an argument by ___ .

testimony

"Your request for leave has been denied. Please contact your supervisor if you need more information." This is an example of:

the direct approach to delivering negative news.

During the norming stage of group development:

the level of anxiety associated with interaction is generally reduced.

The larger the group grows:

the more likely it is to subdivide.

Perhaps the most important rule to remember in using visuals is this:

the visuals are to support your document or presentation.

Beyond self-actualization, Maslow recognizes our innate need:

to know.

"Now that weve examined X, lets consider Y," is an example of a(n):

transitional statement.

According to Schutz, ___ may be less likely to seek interaction, may prefer smaller groups, and will generally not be found on center stage, whereas ___ crave the spotlight of attention and are highly motivated to seek belonging.

undersocials; oversocials