Hardware

form factor output capacity in watts

What are the two most important factors to consider when selecting a replacement power supply for a desktop computer? (Choose two.)

print head pins

What does a dot-matrix printer use to ensure that ink is transferred onto a piece of paper?

a piezoelectric crystal

What does an inkjet printer use to push ink onto paper?

usb flash drive

What is an example of a solid state drive?

controls whether ink is flowing from the ink cartridge

What is the function of the nozzle gate in an inkjet printer?

5 meters

What is the greatest distance that can separate the USB 2.0 device from the computer?

To apply a uniform negative charge to the photosensitive drum

What is the main purpose of a laser printer's charge (primary) corona?

3mbps

What is the maximum data transmission speed for Bluetooth technology?

disk platter

What is the name of the media of a hard drive where data is stored?

10 meters or 33 feet

What is the operating range for Class 2 Bluetooth devices?

processing video and graphics

What is the primary purpose of an integrated GPU?

It configures the days and times that a printer is available.

What is the purpose of configuring printer availability on the Advanced tab of a printer's Properties dialog box?

heat sink and cpu fan

Which two system components should you check to avoid CPU overheating? (Choose two.)

both video and audio

Which type of communication is an HDMI port and cable designed to transmit?

wireless keyboard

Which type of keyboard does NOT change the Num Lock status LED when you toggle the key?

to align the touch screen's coordinates with the display

Why should you calibrate a touch screen monitor?

to reduce device needs in a data center

Why would you implement a KVM switch?

7ns

With regards to RAM memory, which speed denotes the fastest memory?

riser card

You are a desktop engineer for Verigon Corporation. Gloria Taylor requires a PCI network interface card and a PCI sound card installed in her computer. Her computer has three PCI slots, two of which contain the video card and the modem, respectively. Which card should you use to attach both the PCI network interface card and sound card to the computer?

cpu, graphic card, sound card

You are an IT technician for a small computer store. You are designing a new gaming PC for a customer. You need to ensure that it provides the capabilities that will be needed by this type of PC. Which of the following should be a concern? (Choose all that apply.)

2:1

You are assessing several computers to decide on a purchase for your company. Which CPU to front-side bus ratio would provide better performance?

+5

You are explaining the significance of the wires running from a power supply. The Power Good signal sends power to the motherboard to indicate that the electrical power is sufficient, and can prevent the computer from booting. Which voltage is used by the Power Good signal?

ESD-safe vacuum cleaner

You are in the process of replacing the toner cartridge for a laser printer. However, you notice that toner particle have been spilt inside the printer. What should you use to effectively remove these particles?

dot-matrix

You are providing consulting services for a client who plans to purchase a large number of printers that can print multi-part forms. Which printer type should you advise him to consider?

a photosensitive drum and electrostatically charged toner

You are replacing the toner cartridge for an old laser printer. You are concerned that several internal components are reaching their maximum age based on the printer's page count, and you need to replace the parts. However you also know that certain components are included with the toner cartridge. You do not want to replace any components that are included in the toner cartridge. Which components are normally included in the cartridge? (Choose all that apply.)

specify low-resolution printing

You are required to print a large number of pages on an inkjet printer in the minimum possible time. What should you do?

Replace the paper. Replace the print head. Replace the ribbon.

You are responsible for performing all routine maintenance on your company's dot-matrix printers. What are the routine maintenance for these printers?

installing the maintenance kit

You are responsible for performing all routine maintenance on your company's laser printers. Which of the following maintenance tasks would result in the need to reset the page count?

raid level 0

disk striping, volume consists of two hard drives where data is striped across the entire volume. This RAID level provides no fault tolerance and fast data writing speeds.

12 inches wide and 9.6 inches deep

What are the dimensions of an Advanced Technology Extended (ATX) motherboard?

QXGA

A computer uses an LCD monitor. You need to deploy the highest resolution available for a high-end application. Which of the list LCD technology will provide this?

make sure the motherboard will support SATA drives

A customer brings you a computer that he wants to upgrade to SATA drives. Currently, all the drives in the system are EIDE drives. What should you do first?

blue-ray disks

A customer has a Windows 7 computer with a high-definition DVD (HD DVD) drive. He is asking about DVD compatibility. Which type of disk will he be UNABLE to use in his computer?

It groups two video cards together to increase video performance.

A graphics designer asks you to ensure that her computer supports scalable link interface (SLI).What is the purpose of scalable link interface (SLI) technology?

imaging drum, fuser assembly, transfer belt, transfer roller, pickup rollers, separate pads, and duplexing assembly.

A laser printer has the following components:

replace toner, apply maintenance kit, calibrate, and clean.

A laser printer has the following maintenance tasks:

cleaning

A rubber cleaning blade removes any toner left on the imaging drum and deposits it into a waste bin, and a discharge lamp neutralizes the charge on the drum

feed assembly and heating element.

A thermal printer has the following components:

replace paper, clean heating element, and remove debris.

A thermal printer has the following maintenance tasks:

collation

A user contacts you with a printer configuration issue. The user wants to print multiple copies of a document. However, he wants the individual pages to print together, meaning all the copies of page 1 should print before the copies of page 2. Which configuration option should you instruct the user to adjust?

print resolution

A user is considering purchasing a printer capable of 1200 dpi. What does this indicate?

diffuser

A user reports that he is having problems with his monitor. He explains that his Liquid Crystal display (LCD) is no longer spreading the light over the entire area of the laptop's LCD screen. Which component of the LCD is most likely causing this problem?

dust

A user's computer is experiencing overheating problems. What is the most likely cause of this problem?

printing to file, PDF, XPS, and image.

A virtual printer is capable of:

Install the one of the AM3 processors into the AM3+ socket.

Aaron has been hired as the new PC repair technician. He has a motherboard has a Socket AM3+. He has two different Socket AM3 CPUs that have lost their original packaging. What should Aaron do? (Choose all that apply.)

DDR2 SDRAM

Aaron has just been hired as your new tech support. You are explaining different RAM types to him. Which random access memory (RAM) technology would you tell him fetches 4 bits of data per clock cycle and uses 1.8 V to operate?

purchase a VGA and a HDMI adaptor

Abigail works in Europe. She has a laptop with a standard VGA port that she uses for presentations at client sites. When she gets to the United States, she realizes that the companies she's presenting for all have HDMI displays and interfaces. What would you recommend she purchase for her travel bag as the most cost-effective solution?

usb expansion board

Alice needs to connect many external devices to her PC. Which of the following expansion cards would enable her to connect the largest number of devices?

Plug the TV tuner adapter card into a USB port.

All of the following steps are necessary to install a TV tuner adapter card in a computer, EXCEPT:

print head, ribbon, and tractor feed.

An impact printer has the following components:

replace ribbon, replace print head, and replace paper.

An impact printer has the following maintenance tasks:

ink cartridge, print head, roller, feeder, duplexing assembly, carriage, and belt

An inkjet printer has the following components:

clean heads, replace cartridges, calibrate, and clear jams.

An inkjet printer has the following maintenance tasks:

memory, video card, CPU

Beverly has contacted you and stating that her computer will not boot and keeps beeping. Which components must pass a computer's power-on self-test (POST) before an operating system will load? (Choose three.)

purchase a new motherboard that has an 1150 socket

Christine has a motherboard with a Socket 1156 and has called you to see if a Socket 1150 CPU could be used in its place. What would you recommend that she do?

fusing

During which stage of the laser printing process is the toner permanently bonded to the paper?

in the BIOS

Every time a Windows Vista computer boots, you receive an error message stating that the cover was previously removed. You want to prevent this alert from being displayed. In which location should you disable this alert?

usb flash drive

For which type of device should you use the Safely Remove Hardware icon to stop the device's operation before removing it from the computer?

VGA and DVI video signals travel at different speeds. VGA connectors and cables carry analog signals, while DVI can carry both analog and digital signals

George is rather new to the United States and is only familiar with VGA connectors. What should you tell him are the main differences between VGA and DVI connectors? (Choose all that apply.)

Volume A - RAID 1 Volume B - RAID 10 Volume C - RAID 0 Volume D - RAID 5

Identify the RAID volumes

they use read/write assembly

If you were explaining to your company's IT personnel about the difference between their old hard drive technology and newer solid state drives, which statement would be FALSE?

DIMM (Dual inline memory modules)

If you were explaining various RAM types to a new user, which type of computer memory module uses 168 pins?

TLP ( thread-level parallelism)

Management has decided that all corporate servers should be upgraded to processors that include two cores. Which technology must be supported by the operating system and applications to provide the entire functionality of the dual-core processor?

parity and access speed

Steven wants to upgrade the RAM in his gaming system. Which features are important considerations before he adds memory modules to a computer's system board? (Choose two.)

serial ATA

Steven's computer includes a hard drive that connects to the computer's motherboard by means of a 7-wire cable with a single interface. Which hard drive interface is used by Steven's disk drive?

supervisor password

Susan called the help desk to ask which type of BIOS password she should configure to restrict access to the BIOS setup program. Which password type would you explain?

charging

The charge corona (also referred to as the primary corona) applies a uniform charge (typically negative) to the imaging drum.

processing

The computer sends the printed document to the printer spooler.

Graphic/CAD/CAM Workstation - Multicore processor, high-end video, maximum RAM Audio/Video editing workstation - Specialized audio and video card, large fast hard drive, dual monitors Virtualization workstation - Maximum RAM and CPU cores Gaming PC - Multicore processor, high-end video/specialized GPU, high-definition sound card, high-end cooling

The computers should be given the following hardware configurations:

Home Theater PC - Surround sound audio, HDMI output, HTPC compact form factor, TV tuner Standard thick client - Desktop applications, Meets recommended requirements for selected OS Thin client - Basic applications, Meets minimum requirements for selected OS, Network connectivity Home Server PC - Media streaming, File sharing, Print sharing, Gigabit NIC, RAID array

The computers should be given the following hardware configurations:

fusing

The final step permanently bonds the toner to the paper.

1. Processing 2. Charging 3. Exposing 4. Developing 5. Transferring 6. Fusing and cleaning

The imaging process for a laser printer is as follows:

exposing

The modulated laser beam writes an electrostatic image on the rotating drum.

transferring

The transfer corona charges the paper so that the toner on the imaging drum is attracted to the paper as the drum rotates and the paper and drum come into very close proximity.

developing

Toner is transferred from the toner cartridge to the imaging drum.

Purchase a DVI to HDMI cable or adapter.

Vincent has a computer with two DVI ports and wants to connect it to an HDMI display. What is the easiest solution?

dual channel

When Kevin was hired, he inherited a box of different types of RAM. Which RAM would you ask him to set aside if you needed to increase the number of data wires available from 64 to 128?

thermal compound, a heat sink and a fan

When installing processors, which components are used to help with overheating issues? (Choose all that apply.)

hard disk

Where is the MBR stored?

peltier cooling

Which CPU cooling method should you implement when convective methods will not work?

DVD+R DL

Which DVD specification is natively capable of storing the most data?

level 1

Which RAID level duplicates a partition on another physical disk, providing two identical copies of the data?

PGA

Which architecture is used to build central processing unit (CPU) sockets?

uses virtual processors to perform multitasking

Which benefit does the Hyperthreading (HT) technology in a processor provide?

a retinal scanner

Which biometric authentication device scans the pattern of blood vessels in the back of the eye?

keystroke dynamics

Which biometric method can work in conjunction with a password to provide increased security?

Level 1 (L1) cache

Which built-in component of a processor prevents the processor from having to wait for code and data from the main memory?

usb supports more than one device on a single bus

Which characteristic distinguishes IEEE 1394 from USB 2.0?

north bridge

Which chip connects the system bus to the AGP and PCIe buses?

cpu

Which component can you connect to a Zero Insertion Force (ZIF) socket?

ECC

Which component detects both single-bit and multi-bit errors?

the L1 cache

Which component is always located on the CPU and accelerates the processing of instructions?

northbridge chip

Which component on an Advanced Technology Extended (ATX) motherboard supports communication between the central processing unit (CPU) and random access memory (RAM)?

ribbons and tractor feeds

Which components are normally found on dot-matrix printers? (Choose two).

fuser, main control board

Which components are parts of a laser printer? (Choose all that apply.)

faster seek time higher rate of revolutions per minute

Which factors improve hard disk performance and speed? (Choose all that apply.)

double-sized printing

Which function is provided by a printer duplexer?

SATA3

Which hard drive specification has the fastest theoretical bus speed?

memory module

Which hardware component will require the least amount of time to replace?

S/PDIF (Sony/Philips Digital Interface Format)

Which interface is used only for digital audio signals?

thermal fuse

Which laser printer component protects a fuser from overheating?

DVD+R and DDS-3

Which media types could be used to transport a 1,100 MB file? (Choose two.)

cpu throttle technology

Which new technology protects a CPU from heat damage by slowing the clock rate on the CPU?

FM1

Which of the following CPU sockets will NOT support an AMD Opteron CPU?

SCSI port

Which of the following are you LEAST likely to see as a front-panel connector on a motherboard?

printer

Which of the following is not considered to be an input device?

2.4 GHz to 2.485 GHz

Which operating frequency band is used by Bluetooth technology?

dot matrix

Which printer type uses a tractor feed?

NIC ( network interface card)

Which printer upgrade option allows a printer to act as a standalone printer on a network?

color laser printer

Which printer uses a transfer belt during the image transfer process?

thermal

Which printer uses heat to transfer thermal wax onto paper?

keep the computer closed covered and secured

Which procedure will help prevent a computer from overheating during use?

dual-core technology

Which processor technology contains two processor cores in a single processor package and provides all of the advantages of a multi-processor computer?

usb and ieee 1394

Which serial communication standards provide hot-swap capability? (Choose two.)

The PCI architecture supports 32- and 64-bit data transfers.

Which statement is an accurate characterization of the Peripheral Component Interconnect (PCI) architecture?

An ATX motherboard can support a maximum of seven expansion slots.

Which statement is true for Advanced Technology Extended (ATX) motherboards?

hyperthreading

Which technology allows a central processing unit (CPU) to execute two separate instructions concurrently?

Hyperthreading (HT) technology

Which technology allows a single processor to handle two independent sets of instructions at the same time?

track

Which term is used to identify the concentric circles on a hard disk platter?

replace the paper clean the heating element remove debris

You are responsible for performing all routine maintenance on your company's thermal printers. What are the routine maintenance for these printers?

replacing the toner installing the maintenance kit cleaning the printer

You are responsible for performing routine maintenance on your company's laser printers. What routine maintenance requires that you disconnect the laser printer from its power source?

Install a USB 3.0 card in the PCIe slot.

You are trying to help your customer connect a Universal Serial Bus (USB) 3.0 printer to his laptop and his desktop computer. The laptop computer has only USB 1.1 ports and PCIe slots available. What would be the most logical and affordable option to recommend to him?

calibrate the printer

You are using a color inkjet printer. You print an image containing multiple colors. However, colors in the printed document are not the same as those displayed on the monitor. You want to ensure that printed documents contain the same colors as displayed on your monitor. What should you do?

ip address and host name

You have a color laser printer that is connected through the network and is managed by a Windows Server 2008 print server. A user has requested that he be allowed to print to the color laser printer. You need to create a permanent connection to the printer. During printer setup at the user's computer, which factors can you use to connect to the printer? (Choose two.)

core 2 duo

You have a motherboard that includes an LGA 1155 CPU socket. Which CPU would NOT be supported with this motherboard?

processor, system bus, RAM

You have decided to enable overclocking to increase the performance of a computer. On which computer components can you specifically enable overclocking? (Choose all that apply.)

upgrading CPU

You have determined that several computers on your company's network need to have the BIOS updated. Which of the following changes to your computer would MOST likely require that you flash a computer's BIOS afterward?

print a test page

You have just installed and configured an inkjet printer on Beth's desktop. Which step should you perform first to ensure that the inkjet printer is working properly?

Connect the printer to the print server using 802.11g.

You have just purchased a new color laser printer to be used on your 10-Mbps Ethernet network. When the printer arrives, however, you discover that it does not have an Ethernet connection. The printer has the following built-in connections: Bluetooth 2.1, Infrared, and 802.11g. You need to connect this printer to the network via the print server. Your solution should expend the least amount of additional money while providing the fastest connection as possible. Assuming that all of these connections are available in your office or on the print server, what should you do?

run the print alignment program

You have just replaced the ink cartridge in an ink-jet printer. What should you do immediately after this?

remove the toner cartridge

You have noticed dust, debris, and toner particles inside a laser printer. You need to vacuum the inside of the laser printer. What should you do first?

Plug the 20-pin power supply into the motherboard, leaving pins 11, 12, 23, and 24 on the motherboard unconnected.

You have purchased a new 20-pin power supply to replace one that failed. However, the motherboard only has a 24-pin connector. What should you do?

DA-15 port usb port

You have purchased a program that requires a joystick. Which of these types of computer ports could allow you to attach a joystick? (Choose two.)

Enable Bluetooth technology on both the computer and the cell phone, and then connect the two.

You have to interconnect a notebook computer and a cell phone. The notebook computer supports Bluetooth, USB, FireWire, and IEEE 1284 connections. However, you do not have any cables to connect the two devices and do not want to purchase any. What should you do?

DVI-I

You need to install a new video card in a Windows XP Professional computer. You need to ensure that the installed technology supports both analog and digital transmissions. Which technology should you install?

5

You need to install several USB devices on a server. You have been asked to attach USB hubs to the computer. Only one USB port is available. How many hubs can you daisy chain using the single port?

PCI express devices

You need to replace a computer's power supply. When you purchase the new power supply, you notice an 8-pin power connection. For which device type is this connection intended?

processor, operating system and device drivers

You want to ensure that a computer has a 64-bit architecture and is able to fully utilize 64-bit computing. What components are important for this purpose?

TPM

Your company implements a new policy that all computers must use drive-level encryption for security. You want to enhance the security provided by BitLocker. What should you enable?

you can plug it into a computer while the computer is on

Your company purchases a new USB mouse for a server. Which statement characterizes this mouse?

IEEE 1394

Your digital camera requires a FireWire interface for image transfers to your computer. Which port type should you use to connect the digital camera to your computer?

raid level 2

is disk striping with hamming parity. It requires at least three disks. Data is striped across the disks, and hamming parity information is calculated and stored on the parity disk. This RAID level is not popular.

raid level 5

is disk striping with parity. It requires at least three disks. This level provides fault tolerance. All of the disks in the volume appear as one disk to the end user, and parity information is spread across all the disks.

raid level 4

is similar to RAID Level 3. However, does block-level striping instead of byte-level striping.

raid level 3

is striped set with dedicated parity. It requires at least three disks. One disk in the volume is a dedicated parity disk. Data is striped across the remaining disks.