Health Communications Test 1

It is not always good to remain nonjudgmental of patients' actions because sometimes patients can be offensive to HCPs True/False

False. You should always remain nonjudgmental of patients' actions b/c your responsibility is not to approve or disapprove of the patient's beliefs

It's always best to ignore angry patients until they calm down True/False

False. You should listen attentively to the patient and hear with an open mind what they are saying

A purpose of using small talk when communicating with a patient is to:

Small talk should be viewed and used as a tool for building rapport with the patient

Email is one example of a channel in the communication process. True or False

True

It is never okay to disclose patient information to your friends and family True/False

True

Paralanguage adds nuance to what we say. True/False

True

Paraphrasing is an important part of showing empathy to patients True/False

True

Perhaps the most important part of HIPAA with relation to your job is patient privacy True/False

True

Sometimes it is okay to disapprove of a patient's behavior---such as smoking. Besides, cigarette smoke smells bad True/False

False. An HCP who shows disapproval of a patient's actions can cause the patient to feel as if the HCP is passing some sort of moral judgment on the patient.

If you think you know what's best for the patient, it is okay to give them advice, even if they haven't asked for it. True/False

False. It is inappropriate to give advice—no matter how well meaning—on any issue other than that for which the patient has made the visit

A supervisor uses the directive tone with a staff member to indicate that the staff member should follow directions. True/False

True

The __________ is an authoritative and judgmental tone, the tone we use to give orders, exert leadership, or pass judgment.

directive tone

Words that show relationships of time or space are called:

prepositions

In what situations is it correct to write numbers as numerals?

- When the number is over ten: 11, 15, 22, 27, 99. - When you indicate a patient's age: The patient is 48 years old. - When you use numerals everywhere else in the phrase, clause or sentence: The patient in the emergency room received 157 stitches, 22 staples, and 3 small bandages on their back

To put an idea into a form that can be communicated to someone else is to __________. A.decode the message B.encode the message C.make noise D.speak a special communication language

B

A patient who answers "No way!" to a question is not providing feedback. True/False

False

A patient who speaks loudly is generally conveying aggression or rudeness. True/False

False

A patient's deafness is not a form of noise. True False

False

Asking open-ended questions is a good way to give patients the opening in telling you why they are seeking care True/False

False

Interrupting the patient is a good idea if the patient speaks in a loud and annoying voice. True/False

False

A telephone is a possible channel of communication. True False

True

An HCP should never use slang with a patient. True/False

True. The HCP should not use slang when speaking with a patient

Showing courtesy is

consideration for other people's feelings and needs

Which of the following is not a form of feedback? A.A patient crying upon receiving bad news B.A patient staring off into space after a nurse explains the health benefits of quitting smoking C.A medical assistant nodding their head when a patient explains the location of a pain D.A nurse washing her hands before examining a patient

D

Which of the following is not one of the three main purposes of therapeutic communication? A.To collect healthcare-related information about the patient B.To assess the patient's behavior and, when appropriate, to modify that behavior C.To provide feedback in the form of healthcare-related information, education, and training D.To help the patient and their family feel better about themselves in a clinical setting

D

Which of the following is not true of noise in the communication process? A.Noise can prevent the sender from getting their message across. B.Noise can inhibit communication. C.Noise can prevent the receiver from understanding the message. D.Noise must always be loud.

D

To effectively encode a message, an HCP should have military experience. True/False

False

Which word in this sentence is an adverb: The friendly HCP walked briskly down the hall, stopped in the doorway of Room 234, and smiled at the patient. a) briskly b) friendly c) stopped d) smiled

a

Which of the following is not a part of the communication process? A.The sender is frustrated that their ideas are not communicated effectively. B.The receiver "understands" the message and sends feedback to the sender. C.The sender has an idea. D.The receiver decodes the message.

A

Which of the following is not a channel that a message may travel over? A.A fax machine B.A telephone C.Spoken English D.A pencil

D

In the communication process, noise must always be loud. True False

False

It is appropriate to discuss a patient's private health information with a friend as long as your friend does not know the patient True/False

False

It is okay to be assertive with compliant patients and aggressive with noncompliant patients True/False

False

Messages can be encoded only in the English language. True False

False

Most terminally ill patients would prefer not to know the complete truth about their conditions. True/False

False

The communication process can take place only when a hospital has a functioning email service. True False

False

Showing sympathy for a patient can help build rapport between the HCP and the patient. True/False

False. Showing sympathy can show distance between the HCP and the patient, and even cause negative feelings on the patient's part toward the HCP.

In HIPAA, the P stands for "Privacy. True/False

False. The P in HIPAA stands for "portability" which states that a U.S. employee's legal right to maintain certain benefits when switching employers or leaving the workforce.

Which part of the SOAP note format includes the patient's information about his or her history?

S-subjective

Appropriate self-disclosure works best when it

Shows another person that you have had an experience similar to theirs, thereby illustrating something you have in common with that person; and, second, it has significance because it allows you to show empathy for what that other person is feeling as a result of their experience.

What is the purpose of the supporting sentences within a paragraph?

The supporting sentences of a paragraph provide the reader with the details that make up the main idea of the paragraph. Each supporting sentence explains some aspect of the idea in the topic sentence

An HCP who speaks too quickly to a patient may give the false impression that he or she is in a hurry. True/False

True

An effective communicator will work to minimize the chance of noise inhibiting the communication process. True or False

True

An individual with a chronic disease may choose to avoid learning about her condition as a way to feel "normal." True/False

True

Because social isolation is often a consequence of living with a chronic illness, the HCP should regularly check in with the patient to make sure he or she has the necessary support. True/False

True

Collecting health-related information is one of the purposes of therapeutic communication. True/False

True

Showing acceptance of what the patient tells you is important in building rapport True/False

True

The HCP should speak in grammatically correct sentences. True/False

True

The purpose of therapeutic communication is to advance the patient's well-being and care. True False

True

Verbally, you can show the patient respect by

Using an appropriate title, such as Dr., Mr., Ms., or Mrs., and by using their name.

If you want to discuss an important matter with a coworker, make an appointment to talk instead of just dropping by Yes/No

Yes. Making an appointment shows the coworker that you respect their time.

Which of the following is a relative pronoun? a) because b) while c) at d) who

d

The __________ is a spontaneous, emotional, and uninhibited tone.

expressive tone

The __________ is a rational, objective, and unbiased tone, the tone we use to indicate to the listener that we are using the analytical portion of our brains

problem-solving

The difference between assertiveness and aggressiveness is important to understand because you need to

tell listeners that while you may disagree you remain honest and courteous with them without creating an environment that is tense of confrontational