History of Management Quizz

Management is much harder than Taylor, Mayo, or Follet would have us believe instead of one correct way to manage the best solution depends on the situation and management must focus primarily on

looking for key contingencies

Researchers at _____ sought help after their studies, based on scientific management procedures, produced inconsistent results. Elton Mayo designed the new studies where research conducted nondirective interviews

Western Electric near Chicago

Mary Parker Follet anticipated the work of Elton Mayo at a high level. She recognized the importance of

informal processes within organizations

Taylor's Four Principles of Scientific Management included which of the following?

Develop a science for each element of man's work, which replaces the old rule of thumb method

Which is a limitation of scientific management?

It is based upon one best way and more applicable to simple organizations than to today's dynamic and complex organizations Knowledge...

Taylor and Weber agreed on hiring the right worker for the job. Employee selection and promotion should be based on experience, competence, and technical qualification demonstrated by examinations, education, or training. There is no nepotism. Weber called this

The Formal Selection Process rule

The work of ________ and ________ forms the basis of organization designs today. The principles of bureaucracy govern most large organizations, from multinational organizations, to armies, hospitals, and universities.

Weber and Fayol

The Gilbreths' work eventually led to the science of

ergonomics and industrial psychology

Scientific management focused on productivity and reducing costs by developing efficiency. Its critics took issue with scientific management's emphasis on

establishing quotas and standards that were the same for all workers

The financial crisis of 2008 revealed a huge failure with major banks in the United States. The banks did not know their risk positions in credit-default derivatives. It took months to process contracts and reconcile with counter-parties. This type of activity fails under which type of management?

operations

Walmart is the master of supply chain management, finding the best sources for high-quality materials and supplies at the lowest cost. Walmart excels at

operations management

The systems approach to management defines the role of companies as

processes with inputs and outputs

Gant promoted a task and bonus pay plan that modified Taylors "a fair day's pay for a fair day's work" premise. If a worker took more than the standard time, his pay was docked. If he took less time, he was paid for the additional pieces of work and a bonus of up to 20% or more. This was also known as

the progressive rate system

One approach to organization is putting activities that are similar under one person. __________ called this "unity of direction"

Fayol