Hospitality 1

Double-Occupancy

A guest room for two or more people

Convention Center

A large building designed to hold large meetings, conventions, and trade shows; usually no sleeping rooms. Developed by the city in which it is located

Convention

A large meeting usually sponsored by a group for its members

Resort Hotel

A place that caters to a leisure traveler and provides entertainment, recreation, and relaxation

Conference Center

A property where 60% or more of the occupancy is generated by conferences

Limited Service Property

A smaller property that provides fewer services and is less expensive than a full-service hotel

Jasmine created an interactive department calendar, using an app to track attendance. Essentially she demonstrated:A. creativity. B. efficiency. C. professionalism. D. big-picture thinking

A. Creativity

Laurette's supervisor asks her to select the best contractor for an upcoming construction job. Laurette narrows the choices down to four contractors. What is the process for making her decision? A. Evaluate all factors needed and select the most suitable contractor based on the factors B. Ask a coworker to help make the decision and select the best contractor using this rationale. C. Select the contractor who is the most affordable and explain why to your supervisor. D. Select the contractor who is closest in distance to the job location

A. Evaluate all factors needed and select the most suitable contractor based on the factors

Budget Hotels

Lowest rates and least service properties

Trade Show

An exhibit where people sell goods and services

Amenity

An extra item or service that adds to a traveler's comfort or convenience

Hostel

An inexpensive place to stay where sleeping rooms, bathrooms and kitchen facilities are shared

The activity of examining information, events, or relationships and making disciplined assumptions that are clear, rational, open-minded, and based on evidence is: A. subjectivity. B. critical thinking. C. brainstorming. D. managing resources

B. Critical Thinking

Shawnee submitted new procedures to her supervisor on how to improve sales and service, based on a new model she learned about during a professional development conference. These new procedures represent a(n): A. negotiation B. innovation C. collaboration D. initiative

B. Innovation

The ability to find and allocate available resources to improve a product or service is an example of: A. critical thinking. B. innovation. C. Information security. D. career management

B. Innovation

You have researched the history of a product development and are about to propose providing an additional service to your customers that should create return business and customer loyalty. This proposal is an example of:A. work ethic and adaptability. B. creativity and innovation. C. integrity and resolve. D. customer service

B. creativity and innovation

Which of the following statements best resembles the creative process? A. Find a disruption and imitate it. B. Find a repeating pattern. C. Find a pattern and disrupt it. D. Focus on a single idea and repeat it

C. Find a pattern and disrupt it

An employee at an auto repair garage proposes a new, efficient way to safely dispose of used motor oil. This is an example of A. teamwork.B. critical thinking and problem solving. C. creativity and innovation. D. work ethic.

C. creativity and innovation

Continental Breakfast

Consists of breakfast foods that do not need to be cooked and can be served in a building that does not have a kitchen

Eli proposed a plan to expand his business while cutting costs. This is an example of: A. professionalism. B. big-picture thinking. C. dependability. D. creativity.

D. Creativity

Long Stay guest

Guests that stay 30 or more days on the property

Extended Stay guest

Guests that stay 5-29 days in the property

Suite

Hotel accommodation that consists of more than one room

Concierge

Hotel staff member who helps guests decide such as dinner reservations; also advises guests on what to do and see in the area

Senior Housing

Provides places to live for people over 55

Luxury Hotel

Provides the highest level of amenities, service, room furnishings, public spaces, and technology

Motels

The first limited-service hotels

Time-Share

The owner owns the right to use the unit for a specific length of time per year

Exhibit Hall

The space where a trade show is held

Leisure Travel

Travel done for rest and relaxation; also called pleasure travel

Dormitory

A large sleeping room filled with beds for many guests

You are working on a time-sensitive project. Your coworker comes to you and says he needs to leave, due to a family emergency. He asks you to complete a project for him that is due that day. Following problem-solving steps, what is the FIRST step you should take to ensure all work is completed? A. Concentrate on your project first. B. Tell your coworker you are unable to help. C. Evaluate the coworker's role and performance with the project leader. D. Clarify the priority of objectives with the project leader

D. Clarify the priority of the objectives with the project leader

Paul feels the schedule posted at his place of employment is confusing. He creates a new form and presents it to his manager, sharing his thoughts on how it could improve the current schedule. This shows Paul's: A. values. B. diversity awareness. C. integrity. D. initiative

D. Initiative