HR chapter 1 + 2

performance appraisal

A method by which job performance is measured.

telecommuting

Allows employees to work from home or a remote location for a specified period of time, such as one day per week.

HR plan

Detailed, written plan to ensure the strategic plan is achieved.

There are a number of skills are crucial to human resource management

First, being able to organize and multitask is necessary. In this job, files must be managed, and an HR manager is constantly working in different areas of the business.

Cost containment is a major factor of success to a business. How can HR help contain costs?

HR can help contain costs through health-care benefits, such as cafeteria plans, training costs, and compensation.

Seven main responsibilities of HRM managers

Staffing, setting of policies, compensation and benefits, retention, training, employment laws, and worker protection.

what should all be addressed within the HRM strategic plan?

Staffing, workplace policies, compensation and benefits, retention, training and regulatory issues/worker safety should all be addressed within the HRM strategic plan.

HR must align with business objectives.

True

HR used to take more of a personnel management role. This role was more administrative focused and less strategic focused.

True

External factors that affect HRM

can include globalization/offshoring, changes to employment law, health-care costs, employee expectations, diversity, changing demographics, a highly educated workforce, layoffs/downsizing, technology and use of social networking.

In addition to being concerned with the seven internal aspects, HRM managers must

keep up to date with changes in the external environment that may impact their employees. The trend toward flexible schedules and telecommuting are examples of external aspects.

Capital is needed to _____

make a business successful.Nothing is perhaps more important than human capital.

The four aspects of a good strategic plan include:

make it applicable, be a strategic partner, involve people, and understand the application of technology

Second step in strategic planning is

prioritize issues and create actions around each of those issues to resolve.

sustainability

Refers to the concept of implementing policies and procedures to help environmental protection, social responsibility, and implementing practices that contribute to the overall economic contribution of the organization.

offshoring

Refers to the concept of moving jobs overseas in order to contain costs

staffing

Refers to the entire hiring process from the first step of posting a job to the actual hiring an employee.

Organizational life cycle

Refers to the introduction, growth, maturity,and decline of the organization, which can vary over time. A different HRM strategy is needed, depending on the organizational life cycle the company is experiencing.

turnover

Replacement of employees who are fired or quit. The term is normally expressed as a percentage: the ratio of the number of workers that had to be replaced in a given period to the average number of workers at the organization.

HR plan third step

Selection of employees is the third step. HR manager will begin the selection process. This involves setting up interviews and selecting the right person for the job. This can be an expensive process, so we always want to hire the right person from the beginning.

cyberloafing

Term used to describe lost productivity as a result of an employee using their work computer for personal reasons.

Certifications can make the HR professional more marketable. There are several certification exams that can be taken. Which are the following __

The PHR, aPHR, PHRi, SPHR and GPHR. These certifications are offered by the HR Certification Institute (HRCI)

resources for learning more about HRM

The Society for Human Resources Management, the National Human Resources Association (NHRA), and the Academy of Human Resource Development

The ___ Model is a way of looking at HRM strategic planning. It includes: be a strategic partner, be a change agent, be an administrative expert, and be a human capital developer and employee advocate.

The Ulrich Model

What Communication skills are necessary in HRM?

The ability to present good and bad news, work with a variety of personalities, and coach employees is important in HRM.

multitask

The ability to work on more than one task at a time.

first step in the HR plan

The first step in HR planning is determining current and future human resource needs. In this step, current employees, available employees in the market, and future needs are all analyzed and developed.

company culture

The organization's way of doing things.

Successful HRM planning includes linking HRM strategy and HR plans to company goals and strategic plans.

The plan needs to be monitored constantly so as changes occur, we can change as necessary. The plan should be communicated to all within the organization,and others within the organization should be consulted to determine if the HR plans are the right fit with company goals.

retention

The process and strategies of keeping and motivating employees to stay with the organization.

human resource management

The process of employing people, training them, compensating, developing policies relating to the workplace, and development of strategies to retain employees.

human capital

The skills and abilities of employees, which ultimately make a business successful.

To understand effectively how the external forces might affect human resources, it is important for the HR manager to

read the HR literature, attend conferences, and utilize other ways to stay up to date with new laws, trends, and policies.

Job titles for HR might include:

recruiter, compensation analyst, human resource assistant, employee relations manager, benefits manager, work/life coordinator, training and development manager, human resource manager,and vice president for human resources.

HRM plan

should be directly linked to the strategic plan of the organization. A plan should be constantly updated and revised as things in the organization change.A good strategic plan provides tools to determine whether you met the goal. Any plan should have measureable goals so the connection to success is obvious.Changes in a strategic plan and in goal setting are necessary as the internal and external environments change. An HR manager should always be aware of changes in forecasts, for example, so the plan can change, too.

Technology greatly impacts HR

social media allows us to communicate easily and quickly with employees. It also creates a workforce that must be mobile. Virtual organizations and cyberloafing are concerns created by technology.

HR managers engage in ___?

staffing, developing policies, compensation, retention plans, training and development, employment law and worker protection.

HRM focuses on several main areas

staffing, policy development, compensation and benefits, retention issues, training and development, and regulatory issues and worker protection.

HRM can also contain costs by the developing and managing training programs and ensuring employees are well trained to be productive in the job.

true

ethics

A concept that examines the moral rights and wrongs of certain situations.

staffing plan

A detailed document that synthesizes information to determine how many people should be hired, when they should be hired, and what skills they should have.

head hunter

A person who specializes in matching jobs with people and usually works only with high-level positions.

flexible work schedules

A policy which allows employees to set their own schedules to work around family and personal needs.

ethics in HR

A sense of fairness and strong ethics will make for the best HR manager. Because HR works with a variety of departments to manage conflict, negotiate union contracts and salary, the HR professional needs ethics skills and the ability to maintain confidentiality.

cafeteria plans

A type of benefits plan that gives all employees a minimum level of benefits, and a set amount the employee can spend on flexible benefits, such as additional healthcare or vacation time.

HRM planning

A way to measure the effectiveness of the plan should be determined. Changing the plan as things change in the company is necessary. Awareness of legislative changes is important, and as legislation changes our plans should change, too.

HRM strategic plan

A written document that consists of the major objectives the organization wants to achieve

human resource strategy

An elaborate and systematic plan of action developed by the human resources department.

Human resource strategy is

An elaborate and systematic plan of action.

virtual organization

An organization that does not have a physical office;rather, employees use technology and do their job from home or the location of their choice.

code of ethics

An outline that explains the expected ethical behavior of employees.

external factors

Anything over which the company has no direct control; it could positively or negatively impact human resources.

The National Cash Register Company was the first company to have an HR role, which occurred after a strike. What did they realize?

At this point in time, companies realized they must focus on the people of their organization to be successful.

HR plan Second step

Based on the needs, determination of a recruiting strategy is the next step. Some companies may use a headhunter to help recruit.

Technology is also a challenge to be met by human resources. For example, employees may request alternative work schedules because they can use technology at home to get their work done. Issues?

Because technology is part of our work life, cyberloafing or employees spending too much time on the Internet, creates new challenges for managers. Technology can also create challenges around workplace stress and lack of work-life balance.

capital

Capital includes cash, valuables or goods used to generate income for a business

baby boomers

Defined by being born during the baby boom,which occurred after World War II during the years of 1946 and 1964.

Consider telling students your own background or backgrounds of those you know working in HRM.

For example, how did you get started? Why were you interested in an HRM career? As you know, they always enjoy personal stories!

The economy is a major factor in human resource management.

HR managers, no matter what the state of the economy, must plan effectively to make sure they have the right number of workers at the right time. When we deal with a down economy, the legal and union implications of layoffs must be considered, and in an up economy, hiring of workers to meet the internal demand is necessary.

The ______ addresses long-term goals, while the ___ addresses shorter-term goals and is tied to the long-term goals of the department andorganization

HRM strategic plan; HR plan

compensation

Includes anything the employee receives for his or her work. It can include pay, benefits, vacation time or sick leave.

How does HRM deal with major challenges is containment of costs in HRM.

This can be done in several ways, for example in the way healthcare and benefits are offered. Many companies are developing cafeteria plans,which satisfy the employee and help contain costs.

Developing training based on the strategic plan—what do employees need to know to be successful at the organization, in light of the strategic plan, for example. Compensation must also be part of the plan.A performance appraisal is part of the HR plan as well.

True

Ethics and monitoring of ethical behavior are also challenges in HRM. Setting ethical standards and monitoring ethical behavior, including developing a code of conduct, is a must for any successful business. In addition, adding to sustainability efforts is another challenge in HRM.

True

HR managers also need to work through compensation plans, including salary, bonus, and other benefits, such as health care. This aspect is important, since most organizations want to use compensation to attract and retain the best employees.

True

HR managers must provide value to their organizations by being strategic.

True

HRM is part of the company's overall strategic plan.

True

Health-care costs companies a lot. The expected health-care cost for company-sponsored plans will likely continue to rise. Obviously, HR managers must be aware of these changes and plan for rising costs.

True

Hiring is a very expensive part of human resources, and therefore HRM should take steps to ensure they are hiring the right people for the job the first time. Turnover is a term used to describe the departure of an employee.

True

One of the most important aspects to productive HRM is to ensure the department adds value to the rest of the organization, based on its strategic plan.

True

Poor communication results in wasting time and resources. We can communicate better by understanding communication channels, personalities and styles.

True

The HR manager also develops training programs to ensure the people hired have the tools to be able to do their jobs successfully.

True

The hiring process and the cost of turnover in an organization can be very expensive.

True

The retirement of baby boomers is creating a gap in the workplace, not only with the number of people available but also the skills people have. Multigenerational companies, or companies with workers of a variety of ages, must find ways to motivate employees, even though those employees may have different needs. HR must be aware of this and continually plan for the challenge of a changing workforce. Diversity in the workplace is an important challenge in human resource management. Diversity will be discussed in Chapter 3.

True

The state of the economy affects HRM, as an up or down economy impacts how many people need to be shifted, hired,and let go.

True

To be effective, the HR manager needs to utilize technology and involve others.

True

Understanding information technology and legislative changes may impact strategic plans and budgets as well. It's important to make sure HR managers are keeping up on these changes and communicating them.

True

Use of ethics and sustainability are other HRM factors. Designing and implementing codes of ethics is sometimes the job of HRM, and they also taking on a larger role in sustainability.

True

You might consider mentioning the scandals of the early 2000s resulted in an increased awareness of ethics and movement toward social responsibility.

True

Personnel management and HRM are different ways of looking at the job duties of human resources.

Twenty years ago, personnel management focused on administrative aspects. HRM today involves a strategic process, which requires working with other departments, managers, and executives to be effective and meet the needs of the organization.

A diverse workforce is another consideration

Working witha multigenerational workforce (e.g., baby boomers and the Y Generation), ESL speakers,and other diversity issues should be addressed.

one of the major responsibilities of an HR department is

align the HR strategic plan with the business strategic plan, critical and creative thinking, as well as writing, are skills that will benefit the HR manager as well

SHRM addresses the need for the following behavioural competencies to be successful at HRM

business acumen, communication, consultation, critical evaluation, ethical practice, global and cultural effectiveness, leadership and navigation, and relationship management.

Specific job skills

computer skills, knowledge of employment law, writing and development strategic plans, and general critical thinking skills are important in any type of management, but especially in human resource management.

The first step in strategic planning is to

conduct a strategic analysis. This might include a SWOT analysis and organizational life cycle strategy which focuses on a particular area.

HR plan

different from the strategic plan, in the HR plan is more tactical and detailed. It includes action plans on how to meet the overall goals of the HRM plan.

The third step in strategic planning is

draw up the HRM plan, making sure others are involved in the process. Point out that this is one of the biggest mistakes that HR makes, and in this economy, no HRM department can afford to operate in a silo.

What is the process of Human resource management (HRM)?

employing, training, compensating, developing policies and development of strategies to retain employees.

HR managers must have a variety of skills to be successful. these skills can include___

organization, being able to multitask, communication, specific job competencies, strategic mindset, and ethics.