HR Chapter 11

After Gamma Corp. hired a new supervisor for the second shift, productivity fell, and the shift fell short of its production targets three weeks in a row. The plant manager asks Adam, the human resource manager, to investigate, and he suspects the problem is job withdrawal. Which of the following kinds of job withdrawal is most likely to be occurring in this situation?

Employees are dissatisfied with the supervisor, so they are not working as hard.

Which of the following statements best describes how a well-designed system of progressive discipline applies the hot-stove rule?

It involves consequences that are consistent and objective.

Which of the following is true about personal dispositions?

Job dissatisfaction is higher among employees with low emotional stability.

Walburg Home Remodeling sets pay rates slightly above the local market rate, and it communicates this to employees. Which of the following statements about job satisfaction supports the company's use of this policy?

The amount of pay an individual receives is extremely important for job satisfaction.

Big-Mart dismisses an employee who was caught stealing items from the store's stockroom. In retaliation, the employee threatens to file a lawsuit claiming race discrimination. Assuming the discipline was based on facts, not bias, how can Big-Mart best protect itself from being liable for such claims?

by establishing and following a formal discipline policy, so discipline is fair

One of the ways to publish rules that cover disciplinary problems includes

displaying them on a bulletin board.

After a restructuring at Sigma Corp. broadened managers' jobs, some managers began experiencing role conflict and role ambiguity. To prevent dissatisfaction among these valued employees, the company asked the human resource department to help managers develop clearer and more balanced roles. The HR manager decided to use the role analysis technique. With this technique, who will meet to discuss the role of each manager affected by the restructuring?

each manager affected and the people who directly interact with him or her

Under what conditions may an employer have a legitimate reason to collect information about employees' use of alcohol or other intoxicants outside the workplace?

employees hold positions where drug use could cause dangerous accidents Correct

Jonah, who is leaving his job at Carlton Inc., is in a meeting with his supervisor and a member from the human resources department to explain why he is leaving. In this case, which of the following procedures is being conducted by the HR department with Jonah?

exit interview

Which of the following statements characterizes a progressive discipline system?

it fulfills the purpose of discipline by teaching employees what is expected of them

Wilbur works as a teacher in a primary school. Although his pay is low, he finds that his job keeps him happy and feeling personally fulfilled. In this scenario, which of the following is being experienced by Wilbur?

job satisfaction

Which of the following is a cost associated with voluntary turnover?

loss of talented employees

Employees' sense of _____ usually would reserve loss of a job for the most serious offenses.

outcome fairness

Terminating an employee may violate an implied agreement if

the action is inconsistent with company policies.

Job satisfaction refers to a pleasant feeling resulting from the perception that one's job fulfills or allows for the fulfillment of one's important job values. This definition of job satisfaction has three components, summarized as

values, perceptions, and ideas of what is important.