HR Management Ch. 1-18
How is the appraisal process in China different from the U.S. process?
In China, the main objective of the appraisal is to improve performance.
Which type of rating system allows for ratings by colleagues and shows an immediate positive impact on communications, motivation, social loafing, group viability, and cohesion?
Peer appraisals
What must be done to determine the duties of a job and the characteristics of the people needed for those jobs?
Perform a job analysis
What is the first step in establishing a global pay system?
Set long-term strategic goals
How can a human resource information system (HRIS) help with the daily maintenance and updating of employee records?
Through the use of computerized processing systems
A management training technique that involves moving a trainee from department to department to broaden his or her experience and identify strong and weak points is known as _______.
job rotation
When employees are unhappy with their jobs, they may begin to put psychological distance between themselves and their work environment. This practice is called _______.
job withdrawal
According to the Family and Medical Leave Act of 1993, how many weeks can an eligible employee take as unpaid leave?
12
How long are employers required to make healthcare benefits available when an employee separates from the organization?
18
Between 40% and 60% of employees that are sent abroad are likely to quit within _______ of returning home.
3 years
Under the Americans with Disabilities Act (ADA), who would be considered a qualified individual for a job?
A candidate who can perform the essential functions of the job with or without reasonable accommodation
According to the Society for Human Resource Management (SHRM), which of the following best describes competency?
A cluster of interrelated attributes that result in a certain behavior
An aging workforce is one trend currently impacting how employers address and complete their basic HR management tasks. Which of the following is a result of this trend?
A decline in the labor force participation rate
What must be included in an employee handbook to minimize the potential for legal action when an employee is terminated?
A disclaimer that the handbook is not a binding contract
What is necessary in a recruiting program that attracts women and minorities?
A strategy that is supported and driven by top management
What is a wildcat strike?
A strike that is unauthorized and occurs during the term of a contract
When all of a candidate's attributes are considered based on fit for the employer's total job requirements, what type of recruitment program is being practiced?
A total selection program
Under OSHA, which of the following is considered to be an occupational illness?
Abnormal conditions or disorders caused by exposure to environmental factors
At the end of each day (or each month or each year), what is a manager's MOST important responsibility?
Achieving results
Which of the following attempts to assess a potential expatriate's probable success of handling a foreign transfer?
Adaptability screening
Who is typically included in the bargaining unit?
All employees who will be represented by the union
Which of these employees would be MOST likely to receive compensation for hardship?
An employee who is starting a job in a more dangerous country than they are working in now
In which of the following scenarios is an employee eligible for unemployment insurance compensation?
An employee who loses his or her job because of downsizing
Which of the following would NOT call for a more in-depth background check on a potential employee?
An explained gap in employment
Which phase of the ADDIE training process model addresses both the employer's strategic goals and its current needs?
Analysis
Which of the following describes the correct order of instituting a basic facility security program?
Analyze the current level of risk and then install mechanical, natural, and organizational security systems.
What can employers use to help attract, gather, screen, and otherwise manage applicants?
Applicant tracking systems
When applying the rules, orders, or penalties of the discipline process, what standards should be used?
Application without discrimination
If an employer wanted to test a candidate's deductive reasoning skills and memory, what type of test might be used?
Aptitude
How can an interviewer improve reliability and reduce bias during an interview?
Ask each candidate the same questions.
How should the importance of each job factor be determined when using the point method of developing a market-competitive pay plan?
Assign weights to compensable factors.
What is the right to make decisions and give orders referred to as?
Authority
When seeking reference information about a candidate, what type of system allows a candidate's references to provide information about the candidate anonymously?
Automated online reference checking system
Which selection tool might managers use to uncover damaging information about a candidate that was not otherwise shared in the interview process?
Background check
To determine whether safety audits are successful, how should they be evaluated?
Based on trends in the audit data
Why might a company want to get involved with a professional employer organization (PEO)?
Because it is too small to have specialized HR support
Training employees to avoid behaviors that contribute to accidents is a key element in _______.
Behavior-based safety
When selecting virtual team members who are geographically dispersed, what selection tools should be used?
Behavioral and situation scenarios
Which of the following will serve as the anchor against which all other jobs will be compared?
Benchmark jobs
What defense can be used to allow an employer to hire an employee based on religion, sex, or national origin when those qualifications are necessary to the position or operation?
Bona fide occupational qualification
_______ decreases the number of salary grades but expands the range of jobs and pay levels in each grade.
Broadbanding
When implementing change in the workplace, how can a firm reinforce the new way of doing things?
By changing the company's systems and procedures to support the change
How do HR managers integrate core values, integrity, and accountability throughout all organizational and business practices?
By exhibiting ethical practices
How can an employer prevent mechanical accidents at the workplace?
By identifying and eliminating the unsafe conditions
How can the use of technology such as digital media or social media tools increase employee retention?
By identifying factors that flag high-potential employees who are likely to leave.
When having to criticize the work of a subordinate, how should the criticism be handled?
By incorporating critical incidents and specific suggestions
How can a human resource information system (HRIS) improve reporting capability?
By integrating individual HR tasks
In what way might ethnocentric staffing policies harm an international company?
By limiting people's understanding of host country practices
How might companies take advantage of lower-cost locations abroad in their search for greater efficiencies?
By offshoring jobs
By using categories that include data, people, and things, how does the Department of Labor (DOL) describe what workers do?
By worker functions
Which of the following employment records must be kept and maintained for employees who have left the organization, but not employees who are still working for the organization?
COBRA acknowledgments
What is the process of helping employees to develop skills and interests, and to use those skills and interests effectively within the organization?
Career management
Globally, what has been identified as the key to employee engagement?
Career opportunities
What type of plan reflects performance appraisal ratings and training plans based on those ratings?
Career planning and development
During an equal employment opportunity (EEO) investigation, the Equal Employment Opportunity Commission (EEOC) will issue an outcome to the investigation of a charge. Which of the following can be a potential outcome during the investigation of an EEO charge?
Cause/no cause
What can be used to demonstrate the mastery of contemporary human resource management knowledge?
Certification programs
What are the three basic causes of workplace accidents?
Chance occurrences, unsafe conditions, and employees' unsafe acts
Which of the following countries recently implemented a new labor contract law, which has resulted in new employment protections for employees, while making it more expensive and difficult for multinational organizations to do business there?
China
What is the first step in developing a market-competitive pay plan using the point-factor method?
Choose benchmark jobs.
Which of the following allows employees to sue for monetary damages in cases of intentional discrimination, including compensatory and punitive damages?
Civil Rights Act of 1991
When an employer matches contributions to a pension fund and the non-forfeitable right to the contribution is three years, what type of pension program is being offered?
Cliff vesting
A form of union security in which the company can hire only union members is known as a(n) _______.
Closed shop
Which of the following gives employees the legal right to have a voice in the setting of company policies?
Co-determination
Which of the following identifies important aspects of a job to establish how jobs compare in terms of worth?
Compensable factors
Because of increasingly flatter company hierarchies, what do many employers use to replace the traditional approach to job analysis?
Competency models
Which of the following will itemize the abilities, skills, and knowledge HR managers need to be successful on the job?
Competency models
Many small businesses do not have a formal human resources department, which potentially leads to _______.
Competitive Disadvantage
Which of the following is a means to allow a company to build and strengthen a business unit's long-term competitive position in the marketplace?
Competitive strategy
Which can employers use to assess recruitment effectiveness using metrics such as quality of new hires?
Computerized applicant tracking system
What is the first step to using ranking as a job evaluation method?
Conduct a job analysis.
Which of the following describes the managerial skills and behaviors associated with global and cultural competency?
Considering the perspectives and backgrounds of all parties
What can be used to measure abstract ideas, such as honesty, that are important for the success of job performance?
Construct validity
Which of the following uses statistics to demonstrate a relationship between test scores and performance?
Criterion validity
According to the U.S. Department of Labor's online occupational information network (O*NET), which of the following is an example of a process skill?
Critical thinking
What is the minimum frequency with which supervisors should conduct safety inspections?
Daily
______ can be used to sift through employee data in order to calculate, in terms of a "flight risk model," the likelihood that any particular employee will leave.
Data analysis
What can employers use to sift through the massive amounts of information that can be generated by metrics, to identify correlations that can improve HR practices?
Data mining
Which of the following should small business owners refer to as a means to determine which laws apply to their small business?
Department of Labor
When attempting to establish a fair discipline process, which of the following should be the first step?
Develop a clear set of rules and regulations.
What is the result of an employer treating an individual differently because that individual is a member of a particular race, religion, gender, or ethnic group?
Disparate treatment
Which of the following is a system for distributing rewards where the actual results are fair?
Distributive justice
How can an organization ensure it is maximizing the potential skills and abilities of all employees while minimizing the potential problems that can undermine cooperation?
Diversity management programs
What type of training has a goal of improving cross-cultural sensitivity and fostering harmonious relationships among employees?
Diversity training
Question Help What can managers use to track how much time an employee spends working online, along with the accuracy of their work?
Electronic performance monitoring
What is the first factor a company should consider when deciding on annual bonus plans as short-term incentives?
Eligibility
Which of the following is a 2013-2016 Equal Employment Opportunity Commission (EEOC) enforcement priority?
Eliminating potentially discriminatory hiring barriers such as credit checks
What is the goal of hazard control when dealing with chemicals and industrial hygiene?
Elimination
Voluntary pension and health plans in private industry must meet minimum standards under the _______.
Employee Retirement Income Security Act
Which of the following voluntary benefits provides counseling and advisory services such as legal services, child care referrals, and life event planning?
Employee assistance programs
Milliken & Company is considered to be one of the safest places to work. What is the core of Milliken's safety process?
Employee engagement
What is the name for the psychological involvement in, and connection and commitment to, getting one's job done?
Employee engagement
Which of the following indicates employees are psychologically involved in, connected to, and committed to getting their job done?
Employee engagement
When working to increase employee engagement through the use of incentives, what do most managers believe is the key to success?
Employee involvement in developing the rewards program
Which of the following represents the establishment of employee-employer relationships that contribute to a positive and cohesive work environment?
Employee relations
What is a key disadvantage to using an interview to collect information for a job analysis?
Employees may distort information to make the job seem more important than it is.
What is the effect of right-to-work laws on the ability of a union to recruit new members and retain current membership?
Employees no longer have to be a part of the union as a condition of employment.
Why have many employers eliminated education benefits and subsidies?
Employees often changed employers after graduation.
The case of Griggs v. Duke Power Company established five key principles that affect the interpretation of equal employment opportunity (EEO). Which of the following was NOT an outcome of Griggs v. Duke Power Company?
Employers must have intentionally discriminated against the employee for a claim to be filed.
What can a firm do to minimize the pressures on family members traveling with employees to overseas assignments?
Encourage language fluency.
Which of the following has the biggest impact on ethical behavior in an organization?
Enforcing the rules
Which of the following acts says that employees of one sex cannot be paid at a lower rate than employees of the opposite sex if they are doing similar work?
Equal Pay
Which of the following is based on the premise that people try to maintain a balance between what they perceive as their contribution and reward?
Equity theory of motivation
What are the standards someone uses to decide what appropriate conduct is?
Ethics
Which of the following do organizations use to address and monitor situations such as conflicts of interest, giving and receiving gifts and employee discrimination?
Ethics audits
Which is the tendency to view members of other social groups less favorably than one's own?
Ethnocentrism
When faced with a grievance situation, what should a supervisor do to properly handle the grievance?
Examine prior grievance records.
Which of the following should be used to determine if a firm's wages are too high or too low relative to what other firms are paying?
External wage curves
Which of the following acts contains requirements for minimum wage, equal pay, and child labor provisions?
Fair Labor Standards
When it comes to capitalizing on the skills and abilities of all employees, a small business can better shape its human resource management policies and practices based on _____.
Familiarity with employees strengths and needs
Which of the following gives federal employees limits on the disclosure of personnel information without employee consent?
Federal Privacy Act
Which of the following federal laws protects job applicants who are in the process of working toward recovery from drug use?
Federal Rehabilitation Act
How many votes does the union need to win the election?
Fifty percent of the votes cast plus one
When small firms offer management development training, they tend to focus on _______.
Firm-related competencies
What is the most widespread error that interviewers make while interviewing and rating candidates?
First impression or snap judgments
Which of the following allows employees to pay for certain benefits with pretax dollars?
Flexible spending accounts
Which of the following is considered a family-friendly benefit?
Flexible work schedules
Which of the following allows employees to build their work hours around a core range of hours, with choices of hours for the rest of the day?
Flextime
How can an organization improve its employee engagement rate?
Focus managerial support on coaching based on employee strengths.
Which of the following will help minimize the personal liability a supervisor faces when preparing to terminate an employee?
Follow all company policies and procedures.
Which of the following describes the criteria a firm uses to award promotions?
Formal promotion policies
Which of the following is one of the steps in developing a more effective global HR system?
Forming global HR networks
What type of strategic planning would most likely take place at the departmental level?
Functional
A company that uses genetic information to deny employees health insurance is violating which act of legislation?
GINA
What type of technology do many employers use to improve their recruiting, training, and development processes?
Gaming
What type of strategy is being used when a company grows by entering new territorial markets?
Geographic expansion
When there is a large number of employees who all do similar work, what might be an efficient way of gathering information for a job analysis?
Group interviews
The measurement of where an organization stands, in order to determine how to improve the HR function, can be achieved through a(n) _______.
HR audit
Which is the process of assigning goals or metrics to the human resource management-related strategy-map chain of activities required to achieve strategic goals?
HR scorecards
In a performance appraisal, when a supervisor's rating of a subordinate on one trait biases the rating of that person on other traits, what problem is being illustrated?
Halo effect
What can employers do to legally protect themselves from the effects of the large number of applicants that exaggerate information on resumes and applications?
Have applicants sign a statement indicating the provided information is true.
What is usually the first step in prescreening a pool of applicants?
Have candidates fill out an application form.
What is required by OSHA to make employees and customers aware of potential chemical hazards in products and processes?
Hazard safety data sheets
Which of the following allows for deductions on income taxes, making the benefit more attractive to employees?
Health Insurance Portability and Accountability Act
What is the first line of defense when attempting to prevent and deal with violence at work?
Heightened security measures
Which of the following describes offshoring?
Hiring employees abroad to do jobs once done in the home country
What can employees do to legally terminate the union's right to represent them?
Hold a decertification election.
Which of the following is a strong reason for using home-country nationals for an overseas assignment?
Home-country nationals have a better understanding of the firm's policies and culture.
Which of the following workplace incidents must be reported to the OSHA office within 24 hours of the occurrence?
Hospitalization for inpatient treatment
Which part of the job analysis contains information about the education level and work experience needed for the job?
Human requirements
Which of the following is based on a series of components that work together to collect, process, store, and disseminate information in support of human resource management activities?
Human resource information systems
Which of the following has the highest level of priority for OSHA inspections?
Imminent dangers
What can a human resource department do to motivate employees to support and achieve sustainability efforts as an organizational goal?
Implement an incentive system that supports sustainability.
According to the ADDIE training process model, providing training for targeted employees happens in what phase?
Implementation
Which of the following is prohibited by the Newborn Mothers Protection Act of 1996?
Incentives to leave the hospital early
When authorization cards are given to employees by the union, what can management do in an attempt to rid themselves of potential unionization and still be in compliance with the law?
Inform employees of their right to revoke their authorization cards.
Which is of the following, when provided during onboarding, is key to enhancing employee engagement?
Information about corporate values and traditions
During the union drive and election, a union tries to be recognized to represent employees. What is the first step in the process of a union drive and election?
Initiating contact
Union efforts to convince employees to impede or to disrupt production, such as slowing the work pace, are known as _______.
Inside games
Which of the following is caused by disrespectful behavior towards a manager or other extreme behavior on the part of the employee?
Insubordination
For new employees with disabilities, which of the following is most influenced by coworker and supervisor behavior during the orientation process?
Integration and socialization
Employers use _______ to manage the challenges employees of global operations face.
International Human Resource Management
What is the advantage to the employer when they hire interns?
Interns can be evaluated for possible full-time work.
What effect does nonverbal behavior have during the interview process?
Interviewers infer personality based on the way the interviewee acts.
What type of management test would be used to measure a candidate's interests, past performance, and motivation for the current opportunity?
Interviews
Which of the following makes employee engagement critical to the success of the organization?
It drives performance and productivity.
Which of the following is a TRUE statement about controlled experimentation?
It involves formal methods for testing training program effectiveness.
What is a candidate-order (contrast) error that can undermine an interview's usefulness?
It is an error caused by comparing a candidate to the previous one.
Which of the following is an advantage to keeping the human resource function informal in a small business?
It is easier and quicker to react to changing competitive conditions.
What is the advantage of paying salespeople a straight salary instead of salary plus commission?
It is easier to change sales territories.
What is the main function of the Taft-Hartley Act?
It prohibited unfair union labor practices and enumerated the rights of employees as union members. It also enumerated the rights of employers.
Which type of HR professional collects detailed information and studies the tasks associated with specific jobs in order to prepare job descriptions?
Job analyst
Which job evaluation method groups jobs as having the approximate same value for pay purposes?
Job classification
When determining compensation for senior managers, what aspect of pay reflects span of control?
Job complexity
An identification of what a worker actually does, how the employee does the job, and an account of the working conditions are found in which area of the job analysis?
Job description
How did noted psychologist Frederick Herzberg believe workers could be best motivated?
Job enrichment
What can be used to help an employee develop a more realistic understanding of his or her strengths and weaknesses, and make career moves that will benefit from those strengths?
Job rotation
What type of managerial on-the-job training should be used to broaden a manager's understanding of the overall business and to test leadership abilities?
Job rotation
Which of the following identifies the human traits and experiences needed to do a job effectively?
Job specification
Which part of a job analysis can help identify the type of person needed for a job?
Job specifications
Which interviewing approach subjectively weighs all information and evidence learned about a candidate?
Judgmental
Asking a job candidate a combination of situational and open-ended questions that determine the candidate's suitability for the job would indicate the candidate's _______.
Knowledge
As overall union membership continues to decline, what are unions aggressively pushing to make it easier for employees to unionize?
Legislation to allow recognition of the union when a worker majority has signed authorization cards
What types of opportunities can an organization provide employees throughout the course of their careers that offer basic remedial skills or expand their horizons?
Lifelong learning opportunities
To find passive job candidates, which of the following tools would a recruiter be MOST likely to use?
LinkedIn Recruiter Lite
When recruiting on campus, the recruiter's first goal is to determine if a candidate is worthy of future consideration. What is his or her second goal?
Make the employer attractive to the candidate.
What is the first step in the planning process when considering downsizing?
Making sure the right people are let go
What type of commission plan determines pay based on specific metrics?
Management by objectives
Which of the following aids in determining a course of action for moving an organization to a new goal?
Management planning
Items in collective bargaining that a party must bargain over if they are introduced by the other party are known as _______ bargaining items.
Mandatory
Because professional positions often require skills that are difficult to measure, such as creativity and problem solving, what approach do most employers take when determining pay for these jobs?
Market pricing
Which of the following is a matrix designed to show the probability that an employee will move from one key position to the next?
Markov analysis
If an employee requests leave under the Family and Medical Leave Act (FMLA) for medical or family reasons, what can an employer require from the employee before granting the leave?
Medical certification
Which of the following allows employees to establish tax-free health savings accounts to offset high health insurance deductibles?
Medicare Modernization Act
Under the Americans with Disabilities Act (ADA), which of the following is considered a disability by the Equal Employment Opportunity Commission (EEOC)?
Mental impairment
Which of the following focuses on longer term career goals and an employee's motivation for achieving those goals?
Mentoring
Which of the following provides a base salary increase tied to performance?
Merit pay
Which type of pre-employment test is considered to be both content relevant and valid, and is used to determine how well a candidate will be able to learn key aspects of the job?
Miniature job training
Which of the following would result in a less effective interview?
Monopolizing the interview with your thoughts and opinions
What is the root of ethical behavior?
Morals
The Family and Work Institute found that large firms offer more extensive benefits packages, but small firms offer _______.
More flexibility
During an interview, a candidate's likes and dislikes are an indication of their _______.
Motivation
What is the result of hiring an employee with a criminal record who then commits a similar crime on the job?
Negligent hiring
Which piece of legislation marked the beginning of the era of strong encouragement of unions and guaranteed to each employee the right to bargain collectively "free from interference, restraint, or coercion"?
Norris-LaGuardia Act
Which of the following acts as an automated applicant processing system?
NuView
Which of the following should a small business owner check out to find information on industry-specific safety checklists?
OSHA
Which of the following is the fastest growing labor force segment?
Older workers
What did SAS institute in order to aid in the healthcare treatment of employees, allowing the company to reduce costs?
On-site medical professionals
Which of the following is the process used to provide new employees with information they need to do their jobs and create emotional attachment and engagement in the firm?
Onboarding
Where do most employers begin when recruiting outside candidates?
Online job boards
Which of the following has the strongest effect on applicant attraction?
Online recruiting
What is a disadvantage to using online recruiting to generate responses to openings?
Online recruiting may inadvertently exclude disproportionate numbers of older applicants and minorities.
Under the Uniform Guidelines, when would an employer have to meet validation requirements for testing?
Only when adverse impact exists
Which of the following represents a change process initiated and implemented by employees?
Organizational development
What is one of the primary attractions for small businesses to work with a professional employer organization (PEO) to obtain health and other types of insurance?
PEOs can help acquire insurance that is often hard for a small firm to get.
Which of the following is considered an indirect financial payment?
Paid vacation
What do top-performing employees cite as the number-one reason why they would leave an organization?
Pay
Which of the following would help to decrease the likelihood of a workforce seeking union representation?
Paying attention to employee engagement
What can be used to measure how successful managers and employees are in supporting sustainability in the workplace?
Performance appraisals
What tools are needed to have an effective promotion-from-within policy?
Performance appraisals
What is the continuous process of aligning an employee's performance with the organization's goals?
Performance management
Which of the following ensures that an employee's performance continues to support the company's overall goals?
Performance management
What pre-employment test can be used to measure traits such as emotional stability and agreeableness and has been correlated with job performance?
Personality
When forecasting the supply of candidates for future positions, how can an organization track the skills and abilities of current employees for their promotion to future openings?
Personnel skills inventory and development record forms
What is a disadvantage of piecework incentive plans?
Piecework plans tie production standards to the amount each worker earns.
Which of the following describes the practice of union salting?
Placing a union member in a nonunion site with the purpose of starting the organizing process
What managerial tool can be used to establish the goals of the organization, rules and procedures, and forecasts?
Planning
Which of the following enables employers to provide day-to-day guidance to employees to support organizational plans and goals?
Policies and procedures
Which of the following describes a practice that reflects the conscious belief that only host-country managers can ever really understand the culture and behavior of the host-country market; therefore, the foreign subsidiary should be managed by local people?
Polycentric practice
Which of the following do courts use to relate the percentage of protected groups in an organization with the percentage of corresponding groups in the labor market?
Population comparison
If an employer is conducting a job analysis and wants to use data to better determine pay classes, which type of analysis tools should be used?
Position analysis questionnaires
The degree to which people accept the unequal distribution of control in society is known as _______.
Power Distance
Which of the following measures work-related personality traits, drives, and behaviorslong dashin particular dominance, extroversion, patience, and blame avoidance?
Predictive Index
Which measurement tool is the most dependable way to validate a test?
Predictive validation
Which of the following has been shown to have a significant impact on reducing workplace accidents due to substance abuse?
Preemployment and ongoing random drug testing
Which act requires employers to treat an employee who is expecting a baby like they would any other employee requesting sick leave?
Pregnancy Discrimination Act
What is considered to be the best predictor of future employee engagement?
Previous track record
What type of team can be used to identify and research a work process, and then make suggestions for the improvement of that process?
Problem-solving teams
Which of the following groups is usually compensated using a market-pricing approach?
Professional employees
In addition to the name of the position and description of observable behaviors that indicate proficiency, which of the following should competency models include?
Proficiency levels
When establishing a penalty process for the discipline procedure, what should the process be based on?
Progressive discipline
Which of the following are NOT covered by Title VII of the Civil Rights Act?
Public employers of 5 or more employees
Which of the following can be charged by proving that rejecting a supervisor's advances adversely affected opportunities for a "tangible work action" such as a promotion?
Quid pro quo
When designing a structured situational interview, what task should be completed after a job description that includes knowledge, skills, and abilities is created?
Rate each job duty based on importance.
Because of the array of political, social, legal, and cultural differences among countries, what can become one of the MOST challenging things when managing a global industry?
Realizing that what works in one country may not work in another
Industrial hygiene is the area of hazard management that involves recognition, evaluation, and control. What is the primary difference between recognition and evaluation?
Recognition involves problem identification, whereas evaluation involves measuring problem severity.
Which of the following best describes on-demand recruiting?
Recruiters who are paid by the hour to support a specific project
What is an employer's first line of defense in preventing on-the-job accidents?
Reducing unsafe conditions
Which section of the job description is critical in ensuring compliance with the Americans with Disabilities Act (ADA)?
Responsibilities and duties
Which of the following is an indication of discrimination against nonminority applicants and employees?
Reverse discrimination
Which of the following is a federal program that offers online courses, workshops, and learning tools designed to support entrepreneurs?
SBA
Domestic partner benefits make health insurance and other benefits available to which group?
Same sex or opposite sex partners
When developing staffing plans, what can a firm use to compare how two variables, such as the number of customer complaints and the firm's staffing levels, are related?
Scatter plot
Which aspect of top executive pay includes stock or cash bonuses for achieving semiannual or annual goals?
Short-term incentives
Which of the following does NOT test for skills related to job tasks but rather tests how an applicant would respond in various situations that might occur on the job?
Situational judgment tests
Why are workdashlife benefits so important in small companies?
Small businesses can give employees unique rewards that keep them engaged and involved.
Which of the following provides disability payments to employees who have become disabled and can no longer work?
Social Security
Which of the following allows almost everyone in the company to continuously appraise each other's work and can supplement traditional appraisals?
Social media
Which approach to developing a job offer is based on the quantification of evidence used to predict job success?
Statistical
Which selection process is more defensible in a court of law?
Statistical
To develop a legally defensible approach to job specifications, what should the specifications be based on?
Statistical analysis
Which is the term for the attribution of specific behavioral traits to individuals based on apparent membership in a group?
Stereotyping
_______ permit the recipient to exercise a stock option or to take any increase in a stock's price in cash, stock, or some combination of these.
Stock appreciation rights
Which of the following makes up the largest percentage of a senior-level executive's pay?
Stock options and long-term performance plans
What type of compensation plan makes sense when a position focuses on customer service and support?
Straight salary
Which tool can be used to track how a department's performance contributes to the company's overall strategic goals?
Strategy map
Why are structured interviews using situational questions preferred during the interview process?
Structured interviews tend to be more valid for predicting job performance.
What type of interview technique requires each interviewer to rate candidates using only standardized interview questions?
Structured sequential
Which of the following gave rights to employers concerning union activity within the workplace?
Taft-Hartley Act
Which of the following uses statistical techniques, algorithms, and data cleaning to identify patterns that lead to success or failure on a particular job?
Talent analytics
In a recent study, what did human resource officers at 35 large global companies cite as their primary labor force concern?
Talent management
What is the major disadvantage of providing team incentives?
Team incentives can have demotivating effects.
Which of the following is a recognized advantage to team incentives
Team incentives help facilitate training.
How does the Fair Labor Standards Act (FLSA) affect the importance of the job description?
The FLSA uses the job description to determine whether an employee is exempt or nonexempt.
How can a system such as the Personality Profile Analysis (PPA) save a small business owner time when used for the hiring process?
The PPA uses a computer questionnaire to determine if the candidate is right for the job.
Which aspect of the Global Competencies Inventory helps to determine a candidate's awareness of the impact they make on others?
The Relationship Management Factor
How does the SHRM certification model differ from HRCI's exam model?
The SHRM model tests for managerial competencies as well as functional HR knowledge.
What is the role of the government in a market economy?
The government has little influence on what is produced and prices.
Of the following, which is the MOST likely reason a U.S. manager would leave an expatriate assignment early?
The inability of the spouse to adjust
Which of the following can be a drawback to filling openings with internal candidates?
The opportunity for inbreeding increases.
What is surface bargaining?
The process of going through the motions of bargaining without any real intention of agreement
Which of the following should be the guiding force behind all training goals?
The strategic plan
What is the advantage to implementing human resource management practices in a small business?
There is a positive impact on performance.
Why should organizations develop a plan that allows retirement-age workers to keep working in a reduced capacity past retirement age?
There is a severe shortage of talented workers.
How does the multinational structure of an organization affect HR practices in the home country?
There is an emphasis on standardizing HR practices worldwide.
Which of the following is an advantage to using pay ranges for each pay grade?
They allow employers to be more flexible when attracting experienced candidates.
What is the advantage of using cloud-based systems for HR needs?
They allow vendors to update features on the system, saving business owners' time
Which of the following gives stakeholders in an organization an opportunity to impact executive pay levels?
The Dodd-Frank Law
What type of information should be included in the responsibilities and duties section of the job description?
The job's most significant responsibilities and essential functions
Who, or what, is responsible for molding an organization's HR philosophy at every level of the organization?
The organization's top management
The relationship among the worker, the task, the tools, and the work environment should be understood to reduce potential risks. How is this relationship identified?
Through a job hazard analysis
How does OSHA enforce its standards?
Through inspections and citations
How do organizations formulate and execute HR policies and practices that produce employee competencies the company needs to succeed?
Through strategic human resource management
In terms of sexual harassment charges, the U.S. Supreme Court ruled that same-sex sexual harassment is actionable under which of the following?
Title VII of the 1964 Civil Rights Act
What was the purpose of the Occupational Safety and Health Act of 1970?
To assure safe working conditions and preserve human resources
What is the purpose of an operational safety review?
To determine compliance with all applicable safety laws and regulations
What is the purpose of the grievance process?
To determine if the collective bargaining agreement has been violated
Why was the Equal Employment Opportunity Commission (EEOC) established?
To enforce the Civil Rights Act for workers
What is the goal of effective human resource strategies?
To ensure employees have the competencies needed to achieve organizational goals
Why is it crucial for the job analysis process to consider the essential job functions of each job?
To ensure equal employment opportunity (EEO) compliance
Why is it helpful for an interviewer to take notes on a candidate during an interview?
To help avoid snap decisions
Why should an employer focus on company values, the work environment, and what it is like to work at the organization during the recruiting process?
To impact recruiting success
Why do many employers encourage the use of internal recruiting?
To improve employee engagement
What should be the goal of the performance interview if an employee's performance is unsatisfactory but correctable?
To lay out an action or development plan for correcting performance
What is the purpose of employee relations programs in an organization?
To maintain positive employee relations
Which of the following is an employer's responsibility under the Occupational Safety and Health Act?
To provide a workplace free from recognized hazards
What is the goal of requiring potential employees to take job simulation tests or physical capabilities tests?
To reduce unsafe acts through screening
What is a potential negative outcome when a company limits how much salespeople can earn in commissions?
Top-performing salespeople may quit selling when they reach their quota.
Which of the following represents the concept that organization-wide programs should integrate all functions and processes of the business?
Total quality management (TQM)
Which of the following includes compensation and both personal and professional growth as ways to motivate and attract employees?
Total rewards
Which of the following represents the skills provided by the employer that allow employees to successfully accomplish their job?
Training
Which of the following addresses the study of variations in a firm's employment levels during the previous few years?
Trend analysis
What does FedEx emphasize in its attempts to maintain its standing as one of "Fortune Magazine's 100 Best Companies to Work For"?
Trust
What can an organization do to make the global HR system more acceptable to international employees?
Try to work within the context of a strong corporate culture.
Which rate tracks how quickly people leave a firm?
Turnover
In what way does Costco track employee engagement?
Turnover and productivity
_______ is a persistent failure to perform duties or meet established job standards and is grounds for dismissal.
Unsatisfactory performance
Dan is a new employee at Chameleon Manufacturing. What can his supervisor, Marco, do to help Dan become aware of common safety hazards and prevention techniques on the job?
Utilize a safety awareness program.
Which of the following best describes the basis for a country's culture?
Values
What is used to identify a business's intended course, usually in broad terms?
Vision statement
Which of the following is an informal process in which a neutral third party assists the opposing parties in reaching a voluntary resolution to the charges of discrimination?
Voluntary mediation
Which of the following is a good statement or question to make in an appraisal interview?
What do you think we can do to improve the situation?
Performance appraisals are used to evaluate an employee's performance. Which of the following decisions is key to the three-step performance appraisal process?
What performance standards will be used
When does the Equal Employment Opportunity Commission (EEOC) enforcement process begin?
When an individual files a written charge with the EEOC
Which of the following would NOT be a reason for a private employer to administer a polygraph test?
When hiring a person who will have access to employee records
Under which condition are employers liable for sexually harassing acts of coworkers or clients?
When the employer should have known about the sexually harassing act
According to the Electronic Communications Privacy Act, when can an employer legally intercept and monitor oral and wire communications of employees?
When there is a legitimate business reason for doing so
How can HR managers validate the achievement of goals within the department?
With the use of metrics
Where should the need for safety policies and procedures begin?
With senior-level executives
Which of the following can assist an employer with reviewing job descriptions?
Wonderlic Personnel Test
Formal, employee-elected groups of worker representatives who meet with managers to discuss issues such as smoking policies and layoffs are used in European countries and are known as _______.
Work councils
What type of assessment test tries to predict performance by having a candidate perform a sample of the job's tasks?
Work sampling
How do organizations decide what positions they will have to fill and how to fill them?
Workforce planning
What is the main step when creating a job-requirements matrix?
Writing the task statement
Which type of validated employment test is designed to test for dishonesty and other counterproductive forms of behavior?
Written honesty test
Implementing a Scanlon plan requires the elimination of a "them" and "us" attitude, and replacing it with _______.
a feeling of cooperation between employees and management
A form of union in which the company can hire nonunion people so long as those employees join the union after a prescribed period of time and pay dues is known as _______.
a union shop
Organizational development usually involves collecting data about a group or department through _______ and sharing that information with employees so they can help determine what the problems might be.
action research
Helping the firm and its employees improve in a measurable way as a result of the HR manager's action supports the bottom line of the organization through _______.
added value
To increase the number of women and minorities in key leadership positions, firms need to _______.
adopt flexible career tracks
The method of ranking employees from best to worst on a trait or traits is known as the _______.
alternation ranking method
A collective bargaining situation that occurs when the parties are not able to move further toward a settlement, usually because one party is demanding more than the other will offer, is known as _______.
an impasse
The first step in conducting an effective interview is to _______.
analyze the job
The goal of the _______ is to reinforce employee strengths and remedy deficiencies in performance.
appraisal interview
A training process in which people become skilled workers, usually through a combination of formal learning and long-term on-the-job training, often under the tutelage of a master craftsperson, is known as _______.
apprenticeship training
To ensure a screening test measures what it is designed to measure, the test should _______.
be valid
The training method in which trainees are shown the right way of doing something, letting trainees practice that way, and then giving feedback on the trainees' performance is known as _______.
behavior modeling
Psychologist B.F. Skinner used _______ to change behavior through rewards or punishments based on performance.
behavior modification
During a job interview, the hiring manager asks questions like, "Can you think of a time when _____? What did you do?" This scenario would likely take place during a _______ interview.
behavioral
"Tell me about a time when you were under a great deal of stress. What was the situation, and how did you handle it?" is an example of a _______ question.
behavioral
One way to compare a firm's HR metrics with those of other companies is through the use of _______.
benchmarking
Combining steps in a work-related activity to improve interaction among teams and implement a new way of doing work is known as _______.
business process reengineering
A benefits plan that allows employees to choose the benefits most meaningful to them, while staying within a predetermined dollar amount, is called a(n) _____.
cafeteria benefits plan
The lifelong series of activities that contribute to a person's career exploration, establishment, success, and fulfillment is known as _______.
career development
In addition to being valid, a pre-employment test should be consistent with EEO laws, be ethical, and protect the test taker's privacy. These considerations are important when _______.
choosing the test
To prevent claims under Title VII of the Civil Rights Act of 1964 regarding discrimination in promotional opportunity, promotional procedures should be _______.
clear and objective
A plan in which salespeople receive both salary and commissions, with a sizable salary component, is known as a _______.
combination plan
Employees who work fewer days per week, but longer hours per day, have a work schedule referred to as _______.
compressed workweeks
In a _______, the plaintiff argues that he or she quit because the former employer made the work situation intolerable.
constructive discharge claim
A method of training employees to complete different tasks or jobs other than their own in order to facilitate flexibility and job rotation is known as _______.
cross training
Statistical and mathematical analysis used to find relationships and make predictions is conducted with the use of _______.
data analytics
A plan in which a certain amount of profits is credited to each employee's account, payable at retirement, termination, or death, is a(n) _______.
deferred profit-sharing plan
A pension plan that allows an employee to take their pension when they leave one company and roll the pension into a new employer's plan is known as a ________ plan.
defined contribution
A plan in which the employer's contribution to an employee's retirement savings fund is defined is known as a(n) _______.
defined contribution pension plan
The last step in the behaviorally anchored rating scale (BARS) is to _______.
develop a final instrument
Managers use a _______, which includes desktop graphs and charts, to see a picture of how a company is doing on all metrics from the HR scorecard process.
digital dashboard
Title VII of the Civil Rights Act of 1964 and related legislation require that the employer avoid _______.
discrimination in selection for training
Moving HR management tasks from a central HR department to employees and line managers allows for _______.
distributed HR management
Because the point of an incentive program is to motivate a person to perform better, incentive plans should be used when _______.
effort and results are directly related
According to a survey of 235 managers, _______ are the most-often-used reward to motivate employees.
employee recognition programs
In a(n) _______, a corporation contributes shares of its own stock to a trust in which additional contributions are made annually. The trust distributes the stock to employees on retirement or separation from service.
employee stock ownership plan
The Uniform Guidelines issued by the Equal Employment Opportunity Commission (EEOC) try to prevent discrimination of women and minorities by requiring validation of _______.
employment selection devices
When employees are treated with respect by their manager, one positive outcome is _______.
enhanced job satisfaction
The principles that govern the conduct of individuals or groups are known as _______.
ethics
Offering a product or service that competitors do not offer is the competitive strategy of _______.
focus
One way to encourage employee involvement is to use _______, where select employees discuss their opinions on specific, predetermined issues.
focus groups
Most employment plans are based on _______, which are basic assumptions about the future.
forecasts
In Lewin's three-step process for leading organizational change, the unfreezing stage involves _______.
getting people to recognize the need for change
The _______ lists a number of traits and a range of performance for each.
graphic rating scale
By personally interacting with all employees each day, small business owners tend to _______.
have a better understanding of work-life issues
Of the top five reasons why top performers leave an organization, _______ was ranked the lowest.
health-care benefits
According to surveys by the Great Place to Work Institute, a great workplace offers employees _______.
high levels of employee engagement
When determining which candidate to hire, the _______ approach combines the use of tests and other data with subjective information.
hybrid
Because one of the best ways to achieve engagement by workers is to ensure workers' goals are the same as the organization's goals, the _______ feature of the Scanlon plan focuses on helping employees understand how the business operates.
identity
According to the expectancy theory, motivation is dependent on three things, one of which is the perceived connection between performance and obtaining the reward, known as _______.
instrumentality
Deci found that extrinsic rewards can, at times, undermine a person's _______.
intrinsic motivation
When using a discipline without punishment program, the first step in the discipline process is _______.
issuing an oral reminder
One disadvantage of the behaviorally anchored rating scale (BARS) is that _______.
it is difficult to develop
A _______ is a systematic comparison of jobs to determine the worth of the job.
job evaluation
A _______ includes written details on salary, benefits, and terms of employment.
job offer
Employers typically rely on _______ to share information internally about open positions in the workplace.
job postings
A development technique in which teams of managers compete by making realistic decisions in simulated situations is known as _______.
management games
During the interview, more favorable traits and successful life outcomes are usually ascribed to _______.
more attractive candidates
According to Herzberg, the hygiene factors that satisfy lower-level needs are different from those _______ that satisfy higher-level needs.
motivators
Inadequate training can expose an employer to liability for _______.
negligent training
One of the reasons SAS is considered one of "Fortune Magazine's 100 Best Companies to Work For" is its _______.
never having laid off any of its 13,000 employees
One way to address the shortfall within the U.S. workforce is to hire employees who work part time or hold multiple jobs at once. These employees are known as _______ workers.
nontraditional
Small businesses can improve the recruiting process by posting on industry job sites because _______.
only applicants in the right industry will apply
Employees' perceptions about an organization's psychological environment are known as _______.
organizational climate
Ranking employees by making a chart of all possible pairs of the employees for each trait and indicating which is the better employee of the pair is known as the _______.
paired comparison method
Executive compensation emphasizes _______ more than do any other employees' pay plans.
performance
Even if a candidate is a good fit for the job, he or she may not be a good fit for the company because of _______.
person-organization fit
Somewhat counterintuitively, _______ interviews can actually be more useful than face-to-face interviews for judging a candidate's conscientiousness, intelligence, and interpersonal skills.
phone
In order to reduce the cost of excessive sick leave, many employers now offer _______.
pooled paid leave plans
High turnover often starts with _______, compounded by other factors such as inadequate training or inequitable pay.
poor selection decisions
When using statistical analysis to build job specifications, traits such as intelligence, dexterity, or height are considered to be _______.
predictors
An employer must be able to show that a test is a valid predictor of performance on the job to avoid _______.
prima facie discrimination
How employees view the allocation of rewards or discipline is an aspect of _____.
procedural justice
A(n) _______ provides a detailed picture of a job's workflow.
process chart
It is thought that some people's behaviors and personalities make them greater targets for bullying. Those victims who show more aggressive behavior are referred to as _______.
provocative victims
A(n) _____ is an unwritten agreement that identifies what employers and employees expect from each other.
psychological contract
A special type of formal problem-solving team of specially trained employees who meet to solve problems affecting their work area is referred to as a _______.
quality circle
Although _______ increase the number of applicants who turn down job offers, they also decrease employee turnover.
realistic job previews
Some firms are finding they can significantly improve turnover rates by providing _______.
realistic job previews
Non-financial employee-of-the-month programs are considered to be _______ programs.
recognition
HR personnel can use a _______ to determine the number of recruiting leads that need to be generated for each open position.
recruiting yield pyramid
According to one cited study, voluntary and involuntary turnover is associated with _______.
reduced organizational performance
Google's goal is to improve the health and happiness of its employees. It attempts to accomplish this by _______.
removing barriers so employees can focus on the things they love
When measuring training outcomes, test _______ to determine whether the firm achieved its training goals.
results
After determining the benchmark jobs in an organization, _______ can help a company price, or place value on, those jobs.
salary surveys
Management by objectives (MBO) refers to a multistep company-wide goal setting and appraisal program. The first step for this goal setting is to _______.
set the organization's goals
According to the Equal Pay Act of 1962, men and women who hold the same position cannot be paid differently if the difference is based on _______.
sex
Many companies are moving toward the use of _______ to allow employees within all departments to obtain advice on matters such as discipline or day-to-day HR activities.
shared services
To use the employee appraisal process as a way to improve employee engagement, managers should _______.
show employees how their efforts contribute to the company's success
The extent to which an organization supports improving a segment of society other than stockholders is a measure of _______.
social responsibility
The overall approach for how an organization will match internal strengths and weaknesses with external opportunities and threats is a(n) _______.
strategic plan
The goal of _______ interviews is to spot overly sensitive applicants.
stress
An interview in which an applicant is interviewed by several persons, each rating the applicant on a standard form, is known as a(n) _______.
structured sequential interview
The process of identifying, developing, and assessing company leaders to prepare them for the company's top positions is a key aspect of _______.
succession planning
When preparing to act as a coach during the performance appraisal process, a manager should _______.
talk in terms of objective work data
A plan in which a production standard is set for a specific work group, and for which its members are paid incentives if the group exceeds the production standard, is known as a(n) _______.
team incentive plan
Allowing an employee to quit his or her job for any reason and allowing the employer to terminate an individual's employment for any reason is the main premise of the tenet of _______.
terminate at will
Under common law, a former employer can be sued for providing information during a reference check if it provides information _______.
that is false and may harm the candidate's reputation
Because the cost of living can vary greatly, the MOST common approach to determining expatriate pay is to equalize purchasing power across countries, which is known as _______.
the balance sheet approach
An appraisal tool that helps specify what is "right" and "wrong" about the employee's performance but is difficult to use for ranking employees relative to one another is _______.
the critical incident method
The method in which a supervisor keeps track of positive and negative examples of employee job-related behavior is known as _______.
the critical incident method
An appraisal tool that ends up with a predetermined number or percentage of people in each group is known as _______.
the forced distribution method
A preferential shop is a form of union security in which _______.
the members are favored in hiring, but the employer can still hire nonunion members
In almost every comparable worth lawsuit, _______ had been used as a basis for pay.
the point method of job evaluation
Frederick Taylor popularized the idea of improving work through observation and analysis, known as _______.
the scientific management movement
The key difference between a contract and a job offer is _______.
the specific duration of employment
The key advantage of using a talent management process is that _______.
the steps interactively affect each other and work together
Motivational goals should include deadlines and milestones in other words, they should be _______.
timely
When getting ready to conduct a performance appraisal, the manager should be prepared, which means _______.
understanding the problem and the employee
An interview in which each interviewer forms an independent opinion after asking different questions is known as a(n) _______ interview.
unstructured sequential
Before deciding how and on what to test candidates, managers should consider _______ to minimize the impacts of applicant volume and testing delays.
utility analysis
Which of the following will merge an employee's performance appraisals, preferences, and developmental needs to create opportunity for the employee?
Career-oriented appraisal
_______ pays employees for the skill and knowledge they are capable of using instead of the title of the job currently held.
Competency-based pay
Which of the following allows for proposals, decisions, practices, and conclusions based on data, facts, scientific rigor, and critical evaluation?
Evidence-based human resource management
Which of the following requires the use of facts, analytics, scientific rigor, and research to support HR decision-making activities?
Evidence-based human resource management
What is a set of human resource management policies and practices that produces superior employee performance called?
High-performance work system
Which of the following terms represents employees who are citizens of the country where a company is headquartered?
Home-country nationals
Which of the following contains a "bill of rights" for union members?
Landrum-Griffin Act
Which of the following is used to show intentional disparate treatment rather than unintentional disparate impact?
McDonnell-Douglas test
What type of recruitment efforts does the U.S. Department of Labor support?
State-run employment service agencies
How can a firm measure how well activities contribute to achieving the company's strategic goals?
Strategy-based metrics
The law that prohibited unfair union labor practices and enumerated the rights of employees as union members was the _______.
Taft-Hartley Act
Which of the following allows employers to clarify and understand their values and seek only candidates who support those values?
Value-based hiring
Which of the following has been one of the most added benefits some employers now offer their employees?
Work-at-home policies
When an employee is on a short-term overseas assignment, the _______ salary plan would eliminate the need to make frequent changes in the employee's base salary.
home-based
Predictions in the types of work performed in the United States indicate that by 2020 the majority of wage and salary jobs will be in _______.
service-providing industries
