HR test 2

What is a step a downsized company can take to counter negative employee emotions?

Build confidence in the company's plans for a stronger future.

Which of the following best describes a phased-retirement program?

It refers to reducing both the number of hours older employees work as well as the cost of these employees.

Identify an accurate difference between predictive validation and concurrent validation

Predictive validation correlates future job performance and applicant test scores; concurrent validation does not

Identify a disadvantage of using temporary and contract workers.

These workers tend to be less committed to an organization.

Gretchen applies for a date systems operator position in one of the federal governmental agencies. As part of the selection process, she takes a civil services exam that measures her existing knowledge and skills. The scenario exemplifies an

achievement test

Which of the following is an internal source of recruitment?

job postings

Identify the occupation that would typically employ interns.

journalist

Identify the limitation of cognitive ability tests

legal issues related to administering the tests

If a former employer gives a glowing statement about a candidate and the new employer later learns of misconduct on the part of the employee during his or her previous employment, the new employer may sue the former for

misrepresentation

What is a challenge associated with an outsourcing strategy?

quality-control problems

Which question can be answered by performing a person analysis?

Are employees ready for training?

Identify the similarity between the natural attrition and early retirement strategies for reducing a labor surplus.

Both strategies yield slow results for an organization.

Identify the similarity between the outsourcing and overtime strategies for avoiding a labor shortage.

Both strategies have high revocability.

Antoine is proud of his team of warm, knowledgeable, and ethical recruiters at Luvia Insurance. They are sure to give realistic job previews, and they keep up to date on the company's policies so they can provide applicants with accurate answers to a host of questions. However, it sometimes takes a while to fill positions. And over the past year, Antoine has observed that the number of applicants who accept offers has fallen. He follows up with several who turned down offers and learns that they took jobs elsewhere because they developed an unfavorable opinion of Luvia Insurance. Which situation most likely explains this problem?

Candidates are not getting timely feedback about their applications.

The human resource department of a consumer electronics manufacturer wants to set up a learning management system for its global sales force. This way, sales personnel can get training in new models and product lines even while on the road, and managers can ensure their employees are keeping up to date. The HR manager looks into "training systems" and identifies five top results. Which system describes a learning management system?

Crimson: a system that automates the process of administering and delivering training

Frank is the CEO of Telex Inc., a company that has a team-oriented culture in which people perform as groups and complete short-term projects to earn revenue. After studying his company's structure, Frank feels Telex's current processes are inefficient. As a result, Frank decides to downsize the organization and then use the profits to enhance the organization's efficiency. What is a disadvantage of this approach?

Downsizing will interfere with the effectiveness of the organization's teamwork.

__________ formally lay out the steps an employee may take to appeal an employer's decision to terminate that employee.

Due-process policies

Which statement accurately characterizes electronic performance support systems (EPSSs)?

EPSSs provide expert advice when a problem occurs on the job.

Fernando, a human resource executive, is meeting with the executive team to discuss the need to fill a soon-to-be-vacant position for vice president of the company's Medical Devices Division. Normally, he posts vacancies on the company's website, but he encourages the team to allocate funds to hire an executive search firm (ESF) for filling this position. Which statement best supports Fernando's recommendation?

ESFs provide confidentiality for employer and recruit, giving access to better candidates.

__________ states that if there is no specific employment contract saying otherwise, the employer or employee may end an employment relationship at any time, regardless of cause.

Employment at will

Which statement best describes outsourcing?

It refers to contracting with another organization to perform a broad set of services.

Which statement is correct regarding internal recruitment sources?

Internal recruiting minimizes the possibility of unrealistic employee expectations.

Identify the correct statement regarding computer-based training.

It gives a company the flexibility in scheduling training.

What is a characteristic of task analysis?

It is usually conducted along with person analysis.

Which of the following is an example of the cross-training method?

Jill, a cashier, is being trained to stock shelves in case there is a shortage of employees.

Allie, a human resource manager at an electronics firm, observes that many employees who are reaching the traditional retirement age are not interested in leaving the organization. Which statement best explains the reason for this trend among older employees?

Jobs are becoming less physically demanding

Maxim is an HR manager at a large accounting firm. He hires and trains the firm's staff of recruiters. Maxim hires people with education in human resource management and a warm attitude that displays a positive interest in people. How else should he equip the recruiters so that they have success in this kind of work?

Maxim should equip recruiters with the kinds of information job applicants are seeking.

_____ refers to the ways an organization's people encourage training.

Social support

StrongSkills Consulting tests its salespeople on listening skills and then implements a training program to teach all of them to be better listeners. At the conclusion of the last training session, it conducts a posttest to measure listening skills again. Based on the results, the training manager reports that the training program increased listening skills by a significant amount. Which statement represents the main weakness in the manager's conclusion?

The actual impact of the training can only be evaluated by comparing the performance of employees who underwent training and those who did not.

Sean works in the human resource department of a well-known and highly respected maker of athletic equipment. He suggests that the company expand its recruiting by placing job advertisements on popular websites for job seekers. However, his supervisor says this has become a poor use of the company's recruiting dollars. Which is the most likely reason for the supervisor's objection?

The company will be flooded with applications from individuals who are barely qualified.

Which statement is true about referrals?

The use of referrals can contribute to nepotism.

Tom, a supervisor at AutoMax Inc., realizes that a couple of months from now, he might experience a labor shortage for approximately two weeks due to increased demand for the company's products. Which option would be best for dealing with this labor shortage?

Tom should encourage employee overtime because it helps to increase productivity for a short period of time.

Rantly Corp. is eliminating its desktop computer repair center in Minnesota. Meanwhile, the demand for mobile device repair—a service it provides in Florida and New Jersey—is growing rapidly. Betsy, a human resource specialist at the Rantly Corp. headquarters in Miami, must plan to avoid a labor surplus in Minnesota in a fast and effective way. She wishes to do so with minimal employee suffering in terms of layoffs and salary. Which strategy would best help Betsy accomplish her goal?

Transfers

Identify the statement that accurately describes an avatar.

a computer depiction of employees that can be manipulated in an online role-play

Prime Computing, an auditing firm, purchases a management information system called Gamma Dot. Most of Prime Computing's employees are unfamiliar with the functional aspects of Gamma Dot, and management decides to approach external trainers to train its employees. Melinda, the company's training coordinator, is tasked with finding suitable trainers. Melinda sends an e-mail, with a document outlining the company's training requirements, to multiple vendors and asks them to provide suitable trainer profiles and cost quotes. What is the document called that Melinda sends out to training vendors?

a request for proposal

How can individuals acting as references for job applicants minimize the risk of being sued for defamation or representation?

by only giving information about observable, job related behaviors

One of the least expensive and least time-consuming ways to train multiple trainees on a specific topic is through

classroom instruction

Herbert, an HR manager at Maxtier Inc., hires 50 employees in five months. He used different sources of recruitment to recruit these employees. He wants to know which kind of source delivered the most new hires for the money. To answer that question, Herbert should determine the

cost per hire

Team training in which team members understand and practice each other's skills so that they are prepared to step in and take another member's place is referred to as

cross-training

If a person who is a reference gives negative information about a job candidate, there is a chance the candidate will claim ____ meaning that the person damaged the applicant's reputation by making statements that cannot be proved truthful

defamation

Kevin, the CEO of MedImpact Inc., finds that the company needs to eliminate a labor surplus to avoid financial difficulties. To deal with this problem, he chooses a strategy that gives him fast results. However, the amount of suffering caused to employees is high. Kevin is most likely using the __________ strategy to reduce the labor surplus.

downsizing

Identify the detail that can be asked in an application form to gather information about suitable candidates.

educational background

Jacob, the CEO at Einstein Inc., learns that his company is perceived as low-value by customers. He plans to combat this by hiring highly skilled and knowledgeable employees in order to improve Einstein's competitive standing. In this scenario, Jacob will most likely be hiring

employees with a core competency.

Organizations carry out human resource planning to

gain an advantage over competitors.

Charlie, an HR manager at Delaney Inc., is expecting a labor surplus for the company in the month of November. This gives Charlie nearly eight months to deal with the problem. In order to reduce the labor surplus, Charlie decides to use a __________ strategy, which causes less suffering for employees.

hiring freeze

Brandon, a production manager at Felix Inc., is expecting a labor shortage for a short period of time. He would like to avoid it with a strategy that can be easily eliminated in the future when there is optimal labor available for work. Which option for avoiding a labor shortage would be the right solution for Brandon?

hiring temporary employees

XYZ Equipment, a firm that produces manufacturing equipment for various industries, experiences an influx of new sales employees due to a recent expansion. Despite possessing a vast amount of sales experience, most of the new employees perform poorly. This is because the new recruits possess inadequate technical knowledge about the products sold by XYZ Equipment. To address the issue, the HR department decides to implement a training program using the instructional design process. As part of the process, the HR department's first step should be to

identify what the sales representatives will need to learn.

In order to cultivate a favorable picture of the organization, Shubert Group, a financial services corporation, advertises itself to potential applicants by using the slogan, "Investing in you no matter what road you take." This scenario is an example of __________ advertising.

image

Identify the on-the-job training program that is typically funded by an educational institution as a component of an academic program.

internship

Organizations use outsourcing as a way to

operate more efficiently and save money.

Which form of training prepares employees to perform their jobs effectively, learn about the organization, and establish work relationships?

orientation

Kate is the HR manager of Gunther Corp, a software company located in chicago. She wants to establish the validity of a test designed for computer techs using a predictive validation strategy. Accordingly, Kate must administer the test to

people applying for computer technician jobs in Gunther Corp

In the context of evaluating the quality of a recruitment source, yield ratios express the

percentage of applicants who successfully move from one stage of the recruitment and selection process to the next.

Which aspect of recruitment is most likely to affect the nature of the positions that are vacant?

personnel policies

Leo is a human resource specialist at a company with a promote-from-within policy. Based on that policy, what method should he include in his recruiting efforts to fill an open position for an accounting supervisor?

posting the job on the company's intranet

In the context of human resource planning, the primary goal of forecasting is to

predict labor shortages or surpluses in specific areas of an organization.

In the context of principles of learning, which of the following is defined as the difficulty level of written materials?

readability

Amber wants to apply for a job vacancy. She calls the recruiter who advertised this vacancy to learn more about the job. The recruiter gives some background information about the positive and negative qualities of the job to Amber. Which term refers to the job information given by the recruiter?

realistic job preview

In the context of managing human resources, the process of __________ creates a buffer between planning and the actual selection of new employees.

recruiting

While applying for the position of administrative assistant, Monica was asked to provide the name and phone number of her previous supervisor. She was also provided the alternative of presenting a letter from her previous supervisor vouching for her performance on the job. Which tool used in the initial selection process is illustrated in this case?

references

Jim applies for a job at Texture Inc. because his friend Chris, who is a manager there, prompts him to do so. In this scenario, Jim is a(n)

referral

Opec Technology, a firm that manufactures mobile phones, has seen a major improvement in cost reduction since it instituted a three-week training program for all of its new recruits. During the training program, the new employees are constantly encouraged to express their thoughts and ideas. Good ideas are rewarded immediately by the trainers, thereby encouraging active participation. Which factor most likely explains the success of the training?

social support

In the context of HR planning, implementation that ties planning and recruiting to an organization's strategy and to its efforts to develop employees becomes a complete program of

talent management.

Ashley, a purchasing manager, tells Franklin, the human resource manager, that she has selected a candidate to be her purchasing assistant. She shows him a draft of an e-mail message offering the candidate the job at the agreed-on starting wage. She asks Franklin if there is anything else she should mention in the message. Franklin replies that Ashley should add information about

the job responsibilities, work schedule, and starting date

So Yummy Mayo Inc. recognizes the need for providing on-the-job training to employees whose technical skills are lacking. The company's HR department is tasked with coordinating the entire training process. This function of the HR department at So Yummy Mayo is called

training administration

A chart that lists job categories held in one period and shows the proportion of employees in each of those categories in a future period is called a

transitional matrix.

Damien, an HR manager at Guidelines Inc., is preparing for a 5 percent increase in the production labor force next year. To do this, he needs to determine what the current number of production employees is and how the number is likely to change by the end of the year. To help with this analysis, Damien should use a

transitional matrix.

Nishi, a production manager at Havana Health, must predict future labor demand using information about inventory levels from the past three years. Nishi will most likely use __________ to predict the demand.

trend analysis

Which of the following is a computer-based technology that provides an interactive, three-dimensional learning experience?

virtual reality

Janine, a trainer at Keller Inc., wants to find out how many candidates moved from the initial interview stage to the training selection stage in the past month. To find out, she needs to compare the

yield ratios.