HRM - Exam #1

The EEOC analyzes EEO-1 reports to look for patterns of discrimination, especially in companies with a minimum of ________ employees.

100

The Age Discrimination in Employment Act of 1967 prohibits discrimination against employees over the age of

40

Lionel is evaluated on how well he understands organizational metrics and their relationship to business success. In this case, he is being evaluated on his competency in a. Organizational navigation b. Relationship management c. Ethical practice d. Business communication e. Business acumen

Business acumen

When considering a balanced scorecard that depicts a company from a(n) ________ perspective, the critical HR indicators are employee satisfaction with HR department services and employee perceptions of the company as an employer.

Customer

________ refers to the degree to which work units are grouped based on functional similarity or similarity of workflow.

Decentralization

Units that are a part of the ________ structure act almost as separate, self-sufficient, semi-autonomous organizations.

Divisional

Companies have historically looked at HRM as a means to contribute to profitability and quality. T or F

F

Companies that are not diversified use objective measures of performance to evaluate managers. T or F

F

Executive Order 11478 prohibits discrimination based on race, color, religion, sex, and national origin and applies only to federal contractors and subcontractors. T or F

F

Feng shui can be an argument to examine the ergonomics of an employee's workstation. T or F

F

Knowledge is an individual's level of proficiency at performing a particular task. T or F

F

________, goals, external analysis, internal analysis, and strategic choices are the five major components of the strategy formulation process.

Mission

Doscent Power provided funds to clean up the production wastes it had pumped into the ground. This shows that the company was recognizing the importance of

Social Responsibility

Which of the following describes the ways an organization will attempt to fulfill its mission and achieve its long-term goals?

Strategic choice

Job design addresses what tasks should be grouped into a particular job. T or F

T

One component of the Position Analysis Questionnaire (PAQ) examines how employees interact with colleagues. T or F

T

Strategic choice describes the way an organization attempts to fulfill its mission and achieve its long-term goals. T or F

T

The final stage in work-flow analysis is to identify the inputs used in the development of a work unit's product. T or F

T

________ is a companywide effort to continuously improve the ways people, machines, and systems accomplish work.

Total quality management

The ________ section in a position analysis questionnaire (PAQ) focuses on the physical activities, tools, and devices used by the worker to perform the job.

Work Output

________ provides a longitudinal overview of the dynamic relationships by which inputs are converted into outputs.

Work-flow design

Which of the following is a characteristic of Millennials? a. They are not comfortable with using computers and the Internet. b. They are pessimistic and cynical. c. They have low levels of self-esteem. d. They are eager to learn, work, and please. e. They are not narcissistic.

d. They are eager to learn, work, and please.

Functional structures are more appropriate than divisional structures when a. coordination requirements between jobs are inconsistent. b. the environment is unpredictable. c. the environment is unstable. d. the organization competes on costs. e. it is difficult to anticipate the demand.

d. the organization competes on costs.

Under ________, intent is irrelevant.

disparate impact

Which of the following is true about O*NET? a. It is a private job-listing index that employers can use free of cost. b. It is beneficial only for employers, not job seekers. c. It relies exclusively on narrow task descriptions. d. It relies exclusively on fixed job titles e. It uses a common language that generalizes job specifications across various occupations.

e. It uses a common language that generalizes job specifications across various occupations.

Which of the following linkages has its human resource management functions built right into the strategy formulation and implementation processes?

integrative linkage

An organization uses ________ to measure the quantity and quality of its resources.

internal analysis

The ________ develops laws that govern many HRM activities.

legislative branch

In a ________ case, the defendant acknowledges that some discrimination may have occurred but argues that the same hiring decision would have been reached even ignoring the discrimination.

mixed-motive

In showing class-action ________ lawsuits, the plaintiffs show some statistical disparities between the composition of some group within the company compared to some other relevant group.

pattern and practice

Bricklaying contractors are unable to find enough bricklayers. A semi-automated mason (SAM) can help perform some, but not all, of the human mason's tasks. This is an example of

robots providing skills that are hard to find.

Which of the following analyses uses the difference between the expected representation for minority groups and the actual representation to determine whether the difference between these two values is greater than would occur by chance?

standard deviation rule

Strategic planning groups decide on a strategic direction during the ________ phase.

strategy implementation

The ________ component of the strategic management process consists of structuring the organization, allocating resources, ensuring that the firm has skilled employees in place, and developing reward systems that align employee behavior with the organization's strategic goals.

strategy implementation

________ maximize(s) the fit between the company's social system (employees) and its technical system.

High performance work systems

Which of the following is the process of defining the way work will be performed and the tasks that will be required in a given job?

Job Design

When Bees & Bones, a startup company, was bought by Cali Pharma, the HR department was tasked with assessing the dollar value of each job and creating equitable pay structures. HR completed a

Job Evaluation

The job hazard analysis technique is a breakdown of each job into basic elements, each of which is rated for its potential for harm or injury. T or F

T

The three product lines of HR as a business are administrative services and transactions, business partner services, and strategic partner roles. T Or F

T

_______ is a systematic, planned strategic effort by a company to attract, retain, develop, and motivate highly skilled employees and managers.

Talent Management

Juanita, the HR manager, checks her email, completes paperwork, and returns voicemail. These activities are part of the

administrative linkage.

The ________ is an analysis methodology that helps managers determine which specific element of a job led to a past accident. a. job hazard analysis technique b. technic of operations review c. multilinear events sequencing d. domino analysis e. change analysis

b. technic of operations review

Executive Order 11246, which prohibits discrimination based on race, color, religion, sex, and national origin, is enforced by the a. United States Court of Federal Claims. b. U.S. Department of Commerce. c. Equal Employment Opportunity Commission. d. U.S. Office of Personnel Management. e. Office of Federal Contract Compliance Programs.

e. Office of Federal Contract Compliance Programs.

According to the "Job Characteristics Model," _____ is the extent to which a person receives clear information about performance effectiveness from the work itself.

feedback

A start-up manufacturing company is planning to hire new resources. As a first step, it has identified the various tasks that will needed to be performed to manufacture the products. It then defines the way that work will be performed and groups the tasks into various jobs. This scenario describes

Job design

Which of the following states that it is illegal for an employer to refuse to hire an individual or otherwise discriminate against this individual with respect to compensation, terms, conditions, or privileges of employment because of such individual's race, color, religion, sex, or national origin? a. Title VII of the Civil Rights Act of 1964 b. Executive Order 11246 c. Federal Employers' Liability Act d. Executive Order 1148 e. Unlawful Corporate Payments Act of 1977

a. Title VII of the Civil Rights Act of 1964

Executive Order 11478 requires the federal government to a. base all its employment policies on merit and fitness. b. abolish personal interviews as a method of selecting federal employees. c. base all its selections on methods such as quantitative techniques. d. prevent reverse discrimination by abolishing affirmative action. e. prevent privatization of banking and financial services.

a. base all its employment policies on merit and fitness.

The U.S. president has the power to a. propose bills that can become law, if passed by Congress. b. overturn decisions of the Supreme Court. c. hear cases involving alleged violations of federal law. d. create amendments to the Bill of Rights. e. develop laws that stem from perceived societal needs.

a. propose bills that can become law, if passed by Congress.

Which of the following was replaced by the Occupational Information Network (O*NET)? a. Position Analysis Questionnaire b. Work Profiling System c. Dictionary of Occupational Titles d. Dictionary of Occupational Titles e. Workforce Learning Link

c. Dictionary of Occupational Titles

Typically when a company is in the news, it is because the company failed to be sustainable. Which of the following best describes its failure? a. The company is willing to sacrifice the business and other needs to support the needs of its competitors. b. The company has developed socially responsible strategies at the cost of profits. c. The company is pursuing economic goals despite social and ethical concerns. d. The company is unable to meet the business needs without sacrificing the ability of future generations to meet theirs. e. The company is able to meet the business needs at the cost of environmental responsibilities.

d. The company is unable to meet the business needs without sacrificing the ability of future generations to meet theirs.

Which of the following statements is true about the Sarbanes-Oxley Act of 2002? a. It imposes no criminal penalty for corporate governing and accounting lapses. b. Retaliation against whistle-blowers is not included as a violation under the law. c. In case of noncompliance, it limits charges to heavy fines; it does not include prison terms for executives. d. It was passed in response to illegal and unethical behavior by employees toward the management. e. Organizations spend millions of dollars each year to comply with regulations under the Sarbanes-Oxley Act.

e. Organizations spend millions of dollars each year to comply with regulations under the Sarbanes-Oxley Act.

Sean, the HR manager, has been asked to share issues in the strategy formulation process. How do you know this is part of a two-way linkage? a. The human resource function is limited to monitoring day-to-day activities. b. The strategic planning function and the human resource management function are completely dependent. c. The two-way linkage level is the lowest level of integration. d. The human resource management executive has no time to take a strategic outlook toward human resource issues. e. The strategic planning function and the human resource management function are interdependent.

e. The strategic planning function and the human resource management function are interdependent.

Which of the following statements is true regarding companies that are not diversified? a. People above the first-level managers in the hierarchy of such companies have limited knowledge about work-related tasks that should be performed. b. In such companies, top managers have less knowledge about managers below them in the hierarchy. c. Such companies typically use quantitative measures of performance to evaluate managers. d. In such companies, executives tend to focus on evaluating the objective performance results of their subordinate managers. e. They have evaluation systems that call for subjective performance assessments of managers.

e. They have evaluation systems that call for subjective performance assessments of managers.

Alkort Inc. employs cost strategies to ensure efficient production. Therefore, the company is likely to a. seek greater creativity by providing broader career paths to employees than companies that employ differentiation strategy. b. shy away from investing in training employees in the skills they need. c. encourage their employees to take greater risks. d. focus on high-quality production rather than efficient production. e. be very specific in the skills they require from their employees.

e. be very specific in the skills they require from their employees.

In high-performance work systems, a. line employees are trained to specialize in individual tasks. b. managers and employees work together, while vendors and suppliers work independently. c. previously established boundaries between employees and customers remain intact. d. employees do not communicate directly with suppliers and customers. e. line employees interact frequently with quality experts and engineers.

e. line employees interact frequently with quality experts and engineers.