HRM Quizzes Chapters 1-8

Statistical planning models almost always have to be complemented by _____.

subjective judgments

When a company faces a shortage of employees in the work force, and it predicts that current demand for products or services may not extend to the future, it will:

try to garner more hours out of the existing labor force.

The process of determining whether there are any subgroups whose proportion in a given job category within a company is substantially different from their proportion in the relevant labor market is called _____.

workforce utilization review

Which of the following is the last step in a return on investment (ROI) analysis?

Dividing benefits by costs

Which of the following attribute approaches to performance management is most commonly used?

Graphic rating scales

_____ rating error occurs when a rater gives an employee high ratings on all aspects of performance because of his or her overall positive impression of the employee

Halo

_____ is the practice or activity carried on by an organization with the primary purpose of identifying and attracting potential employees

Human resource recruitment

Which of the following is true about how the Equal Employment Opportunity Commission (EEOC) responds to a claim of discrimination?

If the EEOC cannot come to an agreement with an offending employer, it can issue a "right to sue" letter to the alleged victim

Which of the following statements is true of the administrative linkage level between the human resource management function and the strategic management function?

In this level, the Human Resource Management department is completely divorced from any component of the strategic management process

Which of the following, if true, would support reshoring as a strategy for a U.S. firm?

Increasing transportation costs

Which of the following is required for teams to be effective?

Individual accountability of behavior should be a critical indicator of performance

Which of the following statements is true of intended and emergent strategies?

Intended strategies are the result of the rational decision-making process used by top managers as they develop a strategic plan.

Which of the following is true of a balanced scorecard?

It depicts a company from the perspective of internal and external customers

Which of the following is true of an action plan for training?

It is a written document that ensures training transfers to the job.

Which of the following best describes the consent decree that the Equal Employment Opportunity Commission (EEOC) enters into with an organization that has been found to be discriminating?

It is an agreement between the EEOC and the organization that the organization will cease certain discriminatory practices.

Which of the following is true of informal learning?

It is motivated by a personal intent to develop.

_____ is a rater error in which a rater gives high ratings to all employees regardless of their performance

Leniency

In which performance technique are managers given a total of three statements of performance per dimension and asked to indicate whether the employee's performance is above (+), at (0), or below (-) the statements?

Mixed-standard scale

Which of the following approaches views job satisfaction as one of the most important outcomes of job design?

Motivational approach

Is the argument that "call center" staffing is the only type of work being offshored valid?

No, because figures have shown that countries like China and India are trying to climb the skill ladder of available work.

Executive order 11246, which prohibits discrimination based on race, color, religion, sex, and national origin, is enforced by the:

Office of Federal Contract Compliance Programs

Which of the following is the first step in the Productivity Measurement and Evaluation System (ProMES)?

People in the organization identify the set of activities or objectives the organization expects to accomplish.

Which of the following approaches to job design has roots in human-factors literature?

Perceptual-motor approach

In which of the following phases do employees receive language training and an orientation to the new country's culture and customs?

Predeparture phase

Which of the following statements is true of the reliability of a measurement?

Reliability refers to the measuring instrument rather than to the characteristic itself.

Which of the following describes the ways an organization will attempt to fulfill its mission and achieve its long-term goals?

Strategic choice

Which of the following pairs of recruiter characteristics does an applicant tend to respond to most positively?

Warmth and informativeness

Recruiting advertisements in newspapers and periodicals:

are likely to typically generate less desirable candidates than direct applications or referrals.

The term _____ is used to describe a wide variety of specific selection programs that employ multiple selection methods to either rate applicants or job incumbents on their managerial potential

assessment center

The concept of _____ suggests that similar groups of people whose scores differ by only a small amount all be treated as having the same score

banding

When decision-making authority resides at the top of the organizational chart as opposed to being distributed throughout lower levels, an organization has a _____ decision making structure

centralized

Among the functions performed by an HR department, vacation, retirement plans, and profit sharing are categorized under the _____ function

compensation benefits

With a(n) _____ strategy, a company attempts to focus on what it does best within its established markets and can be thought of as "sticking to its knitting."

concentration

A company that wants to become the lowest cost producer in an industry should _____.

construct efficient large-scale facilities

Under _____, intent is irrelevant

disparate impact

Michael and Mohammad graduated from the same pilot training institute and applied for a job as a trainee pilot at a private American airline. Despite both having similar profiles, Michael was hired but Mohammad was not, and the airline continued to look for other potential trainee pilots. In this case, Mohammad is a possible victim of:

disparate treatment.

The approach that pays employees higher wages than what competitors pay their employees in similar roles is called the _____

lead-the-market approach

Companies engaged in a cost strategy require employees to:

have a high concern for quantity

Saturn Inc., a large manufacturing firm, is a male dominated organization. Julia, who works for Saturn, interacts predominantly with male employees, who frequently make sexist remarks. This is an example of:

hostile working environment

Tacit knowledge is an example of _____ capital

human

The _____ evaluation design is necessary if a manager wants to equate the effect of two training programs.

pretest/posttest with comparison group

Elle Inc. is a firm that holds frequent reviews and feedback sessions for its employees. It demands that the same person should review the employees of a team to ensure that the performance evaluation is consistent; tests-retests are conducted periodically to make sure the evaluation is consistent. These two steps taken by Elle focus on the _____ of performance management.

reliability

As per the Age Discrimination in Employment Act, if any neutral-appearing practice happens to have adverse impact on those over 40, the employer must _____

show business necessity to avoid a guilty verdict

_____ involves development programs, courses, and events that are developed and organized by the company

Formal training

After the Equal Employment Opportunity Commission (EEOC) has taken responsibility for investigating a claim of discrimination, the complainant must give the EEOC _____ days to investigate the complaint

180

Which of the following best exemplifies the process of self-selection?

An applicant decides to interview with a particular company while at a job fair

Which of the following is a drawback of a functional structure?

Cascading effect of errors

Which of the following personality dimensions is associated with sociable, gregarious, assertive, and talkative individuals?

Extroversion

_____ is the process of identifying the knowledge, skills, jobs, and behaviors that need to be emphasized in training.

Task analysis

Which of the following approaches to measuring performance uses some overall assessment of an individual's performance or worth and seeks to develop some ranking of the individuals within a work group?

The comparative approach

Which of the following statements is true of situational interviews?

These interviews are particularly effective when assessing sensitive issues dealing with the honesty and integrity of candidates

Which of the following is true about simulations as a training technique?

They are methods used to represent real-life situations

Which of the following statements is true regarding companies that are not diversified?

They have evaluation systems that call for subjective performance assessments of managers.

Which of the following is true of instructor-led classroom instructions?

This is one of the least time consuming ways to present information.

Which of the following acts states that employers cannot retaliate against employees for either "opposing" a perceived illegal employment practice or "participating in a proceeding" related to an alleged illegal employment practice?

Title VII of the Civil Rights Act of 1964

_____ refers to on-the-job use of knowledge, skills, and behaviors learned in training

Transfer of training

If an organization wants to improve the work environment factor that influences the motivation to learn, it is likely to focus on:

encouraging employees to give feedback to each other

Executive order 11246, signed by President Lyndon Johnson, required all federal contractors and subcontractors to

engage in affirmative action programs to hire and promote minorities

Tacit knowledge is different from explicit knowledge in that:

explicit knowledge can be easily articulated

In the context of factors that influence motivation to learn, when an organization seeks to convince employees that they can successfully learn the content of the training program, it is primarily focusing on improving:

the self-efficacy of employees