HRM Training and Development

Approximately what percentage of large companies deliver a portion of their training online?

40% 60% Correct! 50% 30%

Which of the following statements is most true of on-the-job training (OJT)?

*Skills learned through OJT are easily transferred to the job. It is formal because it should be planned. OJT results in higher audiovisual costs. OJT cannot be used for training newly hired employees.

Which of the following statements is true of learning management systems (LMS)?

- An LMS helps companies understand the strengths and weaknesses of their employees, including where talent gaps exist. If a company wants to develop an LMS, it needs to have an online learning environment that is under the control of the instructors. The major reason that companies adopt an LMS is to decentralize the management of learning activities. An LMS increases a company's costs related to training

Which of the following statements is true?

Classroom instruction is more effective than online instruction for teaching declarative knowledge. Correct Answer: Online instruction and classroom instruction are equally effective when similar instructional methods are used. Online instruction has been found to be effective for all learners. Learners are generally more satisfied with online instruction relative to classroom instruction

_____ involves training teams how to share information and make decisions.

Coordination training

In the _____ stage, individuals are largely concerned with achieving more responsibility and financial success.

Correct Answer establishment exploration maintenance decline

Which of the following relates to employees making a transition into life without work?

Correct! retirement retreatment recycling retrenchment

In upward feedback, managers' behaviors or skills are evaluated by _____.

Correct! their subordinates their peers external customers b and c

_ refers to an expatriate's familiarity with job tasks and work environment in the host country.

Cultural facility Cross-cultural experience Cultural novelty Correct! Job novelty

In a role play, trainees practice their technical skills.

False

The primary aims of unconscious bias training are demonstrating that individuals are typically free from biases unconsciously, and that biases are the result of conscious actions resulting from social pressures.

False

_____ learning focuses on well-defined competencies typically trained via lecture and online methods.

Guided compentecy

Which of the following statements is true of technology's influence on training and learning?

In the near future, technology will totally replace face-to-face instruction. New technology has made training less lifelike. Correct! New technology gives employees greater control of their own learning. While beneficial, technology has increased administrative costs associated with training.

____ refer to employees who have an assignment to manage an operation abroad without being located in that country.

Inpatriates Offshore employees Correct! Virtual expatriates Intrapreneurial employees

Which of the following methods allows employees to take responsibility for all aspects of learning?

Self Directed Learning

In comparison to classroom delivery, blended learning has increased

Self directednesss of learners

Which of the following is not characteristic of case studies?

They allow trainees to act out skills.

Which of the following is true of virtual expatriates?

They expose the family to the culture shock of an overseas move. Correct! They lack a strong personal relationship with local employees. They have no interactions with the home office. They are more expensive than traditional expatriates.

To support self-directed learning, Best Buy rewards virtual "badges" when employees complete training that is necessary for their current career stage.

True

The _____ Act makes it easier for veterans to find employment when they return from service.

Workforce Investment Correct! Uniformed Services Employment and Reemployment Age Discrimination in Employment Equal Employment Opportunity

A defining characteristic of succession planning is effective onboarding.

false

A major reason that companies adopt a learning management system (LMS) is to decentralize management of learning activities.

false

Assessments can be used to identify communication styles that inhibit a team's productivity.

true

Unconscious biases are social stereotypes about certain groups of people that individuals form outside their own conscious awareness. These biases stem from one's tendency to organize social worlds by categorizing.

true

Which of the following statements is false in the context of diversity programs?

Correct Answer Diversity programs have a large effect on changing behavior. Managers should be used as trainers in diversity training. None of the above—each of the above statements is true. The content of diversity training should include cases and exercises.

Which of the following is not a common content area for onboarding programs?

Correct! compensation compliance culture clarifying

In the _____ stage of the career management process, employees receive information on how the company evaluates their skills and where they fit into the company's plans.

Correct! reality-check self-assessment action-planning goal-setting

_____ gives employees a series of job assignments in various functional areas of the company.

Externship Onboarding Job enlargement Correct! Job rotation

Behavior modeling is more appropriate for teaching factual information than interpersonal skills.

False

It is generally considered best practice for role plays to be unstructured to enhance contextual learning.

False

One of the most significant advantages of on-the-job training (OJT) is that bad habits are rarely passed on.

False

Presentation methods are generally more effective than hands-on methods.

False

Presentation methods promote active participation among trainees.

False

Social-contextual learning consists of formal training activities designed by a company.

False

Which of the following methods is/are the most commonly used in organizations?

Instructor Lead Classroom Training

_____ allow companies to track the number of employees who have completed courses.

Intelligent tutoring systems Supply chain systems Expert systems Correct! Learning management systems (LMSs)

_____ involves changing one's major work activity after having been established in a specific field.

Job novelty Job repositioning Telecommuting Correct! Career recycling

_____ refers to having two employees divide hours, responsibilities, and benefits of a full-time job.

Job sharing Job shadowing Job rotation Job enlargement

__ refers to learners assessing their progress toward learning.

Metacognition Repurposing Correct! Self-regulation Rapid prototyping

Which of the following activities is typically NOT included with an assessment center?

None of the above—all are typically included. role plays Correct! succession planning in-basket exercises leaderless group discussions

Which of the following is not true

Online instruction is more effective than classroom instruction for teaching procedural knowledge.

_____ refers to the process of helping new hires adjust to social and performance aspects of their new jobs.

Training Correct! Onboarding Offshoring Repatriation

A potential disadvantage of a panel lecture format is that trainees who are relatively naive about a topic may have difficulty understanding important points.

True

According to the 70-20-10 model, the majority of learning should be guided by the employee as opposed to the organization.

True

Although development costs for technology-based training programs are high, costs for administering these programs are low.

True

In self-directed learning, trainers do not control instruction.

True

On-the-job training is considered informal because it does not occur as part of a formal classroom program.

True

Online learning that merely repurposes an effective live training program will usually be ineffective.

True

Six Sigma and Kaizen involve principles of ____

action learning

Which of the following requires the least amount of participation from trainees?

audiovisual instruction

Which of the following is most commonly included in assessment centers?

behavioral modelling Correct! leadership group discussions succession planning work-life balance workshops

n the nine-box grid, high-potential and high performing employees who should be developed for leadership positions are known as _____.

core employees strong contributors subject experts Correct! star performers

Competencies include knowledge, skills, and abilities but not personal characteristics.

false

Copyrights protect the ideas that materials contain.

false

Current estimates indicate that women hold only 30% of the highest executive positions.

false

Employers are required to make accommodations for those with disabilities, even when such individuals do not request them.

false

Generally speaking, succession planning is relatively easy in family-owned firms compared to other types of organizations

false

High-potential employees should participate in mentoring but not coaching.

false

In reverse mentoring programs, peers mentor each other.

false

In the context of the Big Five personality dimensions, conscientiousness refers to the extent to which an individual is aware of his or her surroundings and is courteous to others.

false

In the context of the Big Five personality dimensions, emotional stability is also known as neuroticism.

false

Individuals must wait until the age of 65 to begin receiving social security benefits

false

It is important for companies to place more emphasis on developing potential expatriates' technical skills than on preparing them to work in other cultures.

false

Job experiences that are seen as negative stressors stimulate learning but fail to challenge employees

false

One of the benefits of augmented reality is that costs are relatively low compared to other technology-based training methods.

false

Sector partnerships are designed to help individuals recycle their careers.

false

Sector partnerships typically focus on jobs that require four-year college degrees in STEM majors.

false

Teleconferencing refers to asynchronous exchange of audio and video between two or more individuals.

false

The individual contributor career path is used to develop individuals with strong managerial potential.

false

Virtual worlds are ineffective for teaching interpersonal skills, such as time management and leadership.

false

in general, repurposing is considered an advisable strategy for developing online learning.

false

The _____ refers to a barrier to advancement for women and minorities.

funnel effect Correct! glass ceiling adverse effect discrimination effect

Which of the following is the first stage of an experiential learning training program?

gaining conceptual knowledge and theory

Which of the following causes overseas assignments to fail?

including an employee's family in orientation programs Correct! developing technical skills over cross-cultural preparation high tolerance of ambiguity asking employees to self-manage the repatriation process

Which of the following is a presentation method of training?

lecture

If companies have a limited budget for developing new training methods, the most appropriate hands-on training method would be what?

on the job training

The use of social media as a learning tool may be ineffective in a company that _____.

requires substantial teamwork has a significant number of Millennials Correct! requires centralized decision making has geographically dispersed employees

To create a positive online learning experience, _____.

the use of multiple types of media should be avoided modules should be fairly long to promote overlearning content should be delivered using massed practice *Correct! there should be prompts to promote self-regulation

Which of the following makes a socialization program ineffective?

tracking employee progress at different points up to one year Correct! restricting interactions between new hires and current employees including information on technical aspects of the job introducing the employee to company-related rules and regulation

Both the NEO Personality Inventory and the DISC measure conscientiousness.

true

In general, large companies deliver more training online compared to small companies.

true

New training technologies are unlikely to totally replace face-to-face instruction.

true

Preretirement socialization helps employees avoid being forced to return to work because of poor financial planning

true

The Age Discrimination in Employment Act (ADEA) does not provide protection for individuals under the age of 40.

true

The flipped classroom reverses the traditional learning arrangement by delivering instructional content online outside of the classroom and moving homework into the classroom.

true

The individual contributor career path is used to develop individuals with strong technical expertise who wish to advance in an organization through a non-management path.

true

There are significant generational differences in preferences for using and realizing the potential benefits of social-media tools.

true

Transfers and downward moves could help employees achieve long-term success with a company.

true

_____ is based on the principles of social learning theory.

Behavior Modeling

Which of the following refers to trainers, experts, and learners interacting with each other live and in real time?

augmented communication asynchronous communication online communication Correct! synchronous communication

Both the NEO Personality Inventory and the Myers-Briggs Type Inventory (MBTI) measure openness to experience.

false

The process of developing a succession plan typically begins with _____.

- identifying the positions included in the succession plan developing standards identifying the employees included in the succession plan determining ways to measure employee potential

Which of the following methods is best suited for training facts? Correct!

- mobile learning virtual reality social-media learning blended learning

_____ refers to the latest generation of distance learning that uses satellite technology to broadcast programs to different locations and allows trainees to respond to questions using a keypad.

-Interactive distance learning Teleconferencing Augmented reality Virtual classroom

A protean career is _____.

-based on the feeling of pride that comes from achieving life goals controlled by the availability of positions in a company primarily determined through signals the employee receives from the company limited to achievements at work

A(n) _____refers to software tools that enable communication in short bursts of text, links, and multimedia through stand-alone applications or through online communities.

-microblog shared media RSS feed wiki

Which approach to career management prepares workers for moving through clearly defined career paths? Companies using this approach want a stable plan for leadership succession.

-structured transitory planned flexible

Suppose you would like to a train a group of managers to enhance their skill in providing employee feedback. Which of the following methods would be least appropriate?

Adventure learning role play lecture and discussion Case Study adventure learning

_____ grant(s) a temporary leave of absence from the company.

Apprenticeships Correct! Sabbaticals Job rotation Job enlargement

__ refers to giving employees the option of choosing when to work during the workday or workweek.

Compressed workweek Telecommuting Job autonomy Correct! Flextime