HROB 101 Ch.5 Stress

Factors that influences the choice of coping strategies include:

1. the nature of the stressful demand itself 2. if you believe the strategy gives you control over the stressor 3. whether you believe you can successfully execute the coping strategy

Which of the following are examples of cognitive coping?

1.After a terrible day at work, Bettina considers quitting her job. 2.Before meeting with an important customer, Alicia visualizes herself getting the order.

Factors that influence the choice of coping strategies include:

1.if you believe the strategy gives you control over the stressor 2.whether you believe you can successfully execute the coping strategy 3.the nature of the stressful demand itself

Factors in determining why employees experience differing levels of stress include:

1.the nature of the stressors 2.the degree to which strains are experienced 3.how much social support the individual receives

There is a strong correlation between challenge stressors and citizenship behavior in the workplace.

False

Scott believes in making every moment count. in addition to owning his own successful business, he coaches his son's Little League team and volunteers with his wife at the humane shelter. What type of challenge stressor is Scott experiencing?

Family time demands

________ strains that result from stressors affect the healthy or normal functioning of the systems of the human body.

Physiological

________ is the problem of workers being on the job but, because of illness or other medical conditions, not fully functioning.

Presenteeism

Jason is frustrated with the group project due in his organizational behavior class. His team hasn't met to discuss who is going to do which portion of the project and no deadlines have been set. Jason is experiencing role:

ambiguity

The first step in managing stress is:

assessing the level and sources of stress in the workplace

Emilie has worked as an animal control officer at the county animal shelter for years and the constant stress has finally caught up with er. she is continually exhausted and has reached the point where she doesn't care about her job and is disillusioned with everything. Emilie is experiencing __________.

burnout

According to research, employees who experience higher levels of ________ stressors tend to have higher levels of task performance.

challenge

Supportive practices that help employees manage and balance their role demands include:

compressed workweeks, telecommuting, flextime

Studies have suggested that there is a strong linkage between Type A Behavior Pattern and:

coronary heart disease

Programs intended to help employee with personal problems such as alcohol and drug dependencies, financial problems, or family/martial difficulties are known as:

employee assistance programs

Individuals with the Type A Behavior Pattern exhibit which of the following behavior characteristics?

hard-driving and competitive, easy irritated, constant sense of urgency

Research has shown that people who experience ________ levels of challenge stressors tend to have _______ levels of job performance.

higher; higher

Stressful demands that people perceive as interfering with their efforts toward personal accomplishments or goal attainment are known as ________ stressors.

hindrance

As a general rule, people are likely to feel less control over a stressor when they perceive it as a ________ rather than a ________.

hindrance; challenge

There are two major types of social support that people can receive when they are confronted with stressful demands: emotional support and _______ support.

instrumental

Psychological strains that result from stressors include:

irritability, depression

As a general rule, there is a weak _________ relationship between hindrance stressors and job performance.

negative

Positive life events, such as marriage or graduation, are categorized as _______ ______ stressors.

nonwork challenge

Betty had promised to take her father to lunch for his 75th birthday, but her boss scheduled an emergency staff meeting and she had to cancel lunch. This is an example of a(n) ________ _______ stressor.

nonwork hindrance

According to the transactional theory of stress, which of the following would be considered work hindrance stressors?

1. Lack of information about what needs to be done in a role. 2. Minor day-to-day interruptions in your schedule,

_______-focused coping refers to behaviors and cognitions intended to manage the stressful situation itself.

problem

Deon's company announced that they would be cutting 30% of the workforce by the end of the quarter. Since then, Deon has been depressed and anxious. Deon is suffering _________ strains as a result of his employment situation.

psychological

The transactional theory of stress attempts to explain stress in terms of three components: perception, appraisal and:

response

Paid or unpaid leaves of absence provided for purposes such as study and research, travel, community service or personal renewal are known as:

sabbaticals

_______ are negative consequences associated with stress.

strain

Deon just learned that his company is going to announce layoffs by the end of the month. He is completely overwhelmed by this news and doesn't know how he's going to meet his financial responsibilities if he gets laid off. Deon is experiencing:

stress

________ is a state of mental or emotional tension resulting from adverse or demanding circumstances.

stress

In a(n) _______ _______, managers appraise the nature of the jobs in the organization to estimate whether high stress levels may be a problem.

stress audit

A(n) ________ is an event, experience or other stimulus that causes an individual to experience stress.

stressor

Keyara does her best work when she has a tight deadline for a project because she focuses instead of being distracted. This is an example of what type of work challenge stressor?

time pressure

Pascal fully intended to finish the quarterly sales report by the end of the day but is repeatedly interrupted by phone calls and questions from coworkers. What type of hindrance stressor is Pascal experiencing?

Daily hassles

In his job as a annuity specialist at a financial services firm, Tyler regularly fields calls from clients who want to make withdrawals or reallocations. He perceives these duties as routine and considers them to be:

benign job demands

_______ refers to the behaviors and thoughts that people use to manage stressful demands and the emotions associated with those demands.

coping

Programs intended to help employees with personal problems such as alcohol and drug dependencies, financial problems, or family/martial difficulties are known as:

employee assistance programs

Ricardo's job has been enormously stressful over the last few months. As a result, he has started smoking again, despite the fact that he had quit years ago. This is an example of a(n) _______ strain.

behavioral

Behavioral strains can include:

teeth grinding, alcohol abuse, overeating

Organizational practices designed to reduce strains on employees include:

1. health and wellness programs 2. employee assistance programs 3. relaxation techniques training