HROD Chapter 8 MC - Power and Politics

D) coercive

Keisha is an intimidating boss. It is known throughout the organization that if you do something wrong in her view, she will get angry and make things difficult for you. What type of power is Keisha exhibiting? A) reward B) legitimate C) expert D) coercive E) referent

B) rational persuasion.

According to research the power tactic most effective across all levels of organizations is A) inspirational appeals. B) rational persuasion. C) consultation tactics. D) legitimating tactics. E) coalition tactics.

B) political behaviour.

Activities that influence the distribution of advantages and disadvantages within the organization are A) human resources. B) political behaviour. C) tactical planning activities. D) strategic planning activities. E) power brokering activities.

C) political skill

Kayla is considered to be a "political animal"; one of her redeeming qualities is that she is adept at influencing others in such a way that it enhances THEIR own objectives. This is known as A) political behaviour. B) influence. C) political skill. D) dependency. E) harassment.

B) managing impressions.

One of the most unpleasant characteristics of Stephan, a new employee, is that he attempts to take credit for the positive accomplishments of others. This is known as A) building coalitions. B) managing impressions. C) blaming others. D) being political. E) abuse of power.

A) allows politics

One study shows the more an organization ________, the less women tend to engage in organizational citizenship behaviour. A) allows politics B) appraises an individual immediately following performance C) behaves ethically D) emphasizes an overall performance measure E) sets specific standards for performance

A) political behaviour.

Ron is very adept at trying to influence employees in other departments on various matters to gain an advantage for himself or for his department. This is known as A) political behaviour. B) abuse of power. C) harassment. D) referent power. E) dependency.

A) consultation tactics.

Sophia, your co-worker, gets others involved to support her idea for the new marketing strategy; she explains her ideas, shows people documents and concept plans and asks directly for their help at the meeting when the decision is made. Sophia is using what type of influence tactic? A) consultation tactics. B) personal appeal. C) inspirational appeal. D) pressure tactics. E) ingratiation tactics.

C) coalition tactics.

The influence tactic that gets the support of other people to back a request is A) exchange tactics. B) inspirational appeals. C) coalition tactics. D) consultation tactics. E) legitimating tactics.

D) expert

The statement "That person has experience and knowledge I respect," describes a person with what type of power? A) referent B) reward C) legitimate D) expert E) illegitimate

D) expert power.

Yanni has been with the organization for 25 years; even though he hasn't been promoted, he is held in high regard by co-workers who ask for his ideas when trying to solve problems. It is agreed amongst his coworkers that "Yanni knows everything and everything around here!" Yanni possesses A) no power. B) referent power. C) coercive power. D) expert power. E) legitimate power.

A) exchange

"I've got two tickets to the game tonight that I can't use. Take them. Consider it a 'thank you' for taking the time to talk with me." This is an example of which influence tactic? A) exchange B) flattery C) accounts D) conformity E) collaboration

B) it is a function of dependency.

5) The most important aspect of power is A) it is needed to get things done in an organization. B) it is a function of dependency. C) it tends to corrupt people. D) it is counterproductive. E) it is productive.

D) dependency

Which of the following is most important in the definition of power? A) persuasion B) potential C) discretion D) dependency E) capacity

A) influence.

Antonio is the boss, and no one would ever dispute that because he is experienced and accomplished; he deserves his position. He is particularly good at using his power to get people both within and outside of his department to do what he wants and needs. Antonio is exhibiting A) influence. B) dependency. C) empowerment. D) reference. E) harassment.

C) what the power holder has that gives him or her power.

Bases of power refers to A) power characteristics. B) whether the power position has a good foundation. C) what the power holder has that gives him or her power. D) the elements of power. E) leadership characteristics.

E) referent

Gino is a popular boss and his staff "walk through walls" for him. What type of power does Gino possess? A) reward B) legitimate C) expert D) coercive E) referent

A) influence tactics

How do individuals translate their bases of power into specific, desired action? A) influence tactics B) pressure tactics C) winning friends D) implementation tactics E) empowerment tactics

C) make things difficult for people

If a person decides to employ a coercive base of power, he or she would be most apt to A) give special benefits or rewards to people. B) have the experience and knowledge to earn your respect. C) make things difficult for people. D) have the data or knowledge that you need. E) have the right to expect you to comply with legitimate requests.

A) have the data or knowledge that you need.

If a team leader decides to utilize an expert base of power they would be most apt to A) have the data or knowledge that you need. B) have the right to expect you to comply with legitimate requests. C) make things difficult for people. D) give special benefits or rewards to people. E) have your admiration and respect.

D) making a personal appeal.

Ingmar appeals to your loyalty and friendship when asking you to edit his major paper for him; he is A) making an inspirational appeal. B) using consultation tactics. C) using legitimating tactics. D) making a personal appeal. E) using ingratiation tactics.

1. B) influence tactics. 2. D) personal power. 3. E) political skill.

Jerod is new to Xenon Corporation and wants to make a good impression on his coworkers and supervisor. He is on a three-month probationary status, and he knows that all of the office staff have a say in whether he is permanently hired. He agrees with the supervisor's opinion most of the time and is always doing nice things for him. Jerod makes sure that he associates with the "right" people and is constantly complimenting others about their good work. 1. Jerod is using A) politics. B) influence tactics. C) defensive behaviour. D) his power base. E) influence association. 2. Research on influence tactics would suggest Jerod should use "softer" tactics first. Softer tactics rely on A) coercion. B) impression management. C) legitimate power. D) personal power. E) favours. 3. Jerod was hired to a permanent position, and continues to be popular in the company. Jerod has A) persuasive personality. B) ingratiation. C) effective resources. D) political empowerment. E) political skill.

C) using a base of power and acting outside your job requirements.

Key elements of political behaviour include A) using a base of power. B) acting outside of the job requirements. C) using a base of power and acting outside your job requirements. D) enforcing organizational policies and acting outside your job requirements. E) enforcing organizational policies and using a base of power

B) influence tactics.

Li did favours for two co-workers who supported her project proposal in a recent meeting. This is an example of A) coercive practice. B) influence tactics. C) power play. D) deceptive practices. E) empowerment play.

B) reward power.

Lisa works in the Human Resources Department, and everyone tries to do favours for her because she can give special benefits to employees, like free corporate tickets to hockey games. Lisa possesses A) coercive power. B) reward power. C) referent power. D) legitimate power. E) information power.

C) referent.

Mai grants power to a colleague whom she admires and aspires to be like; the power Mai has granted is A) coercive. B) legitimate. C) referent. D) expert. E) political.

C) dependency

Mohammed is good report writer, but a terrible speller, so he relies on Kelly, one of his co-workers, to help him with this aspect of his reports. What type of relationship does Mohammed have with Kelly? A) cordial B) collaborative C) dependency D) powerful E) enduring

B) legitimate

Nicole is abrasive, but she is the boss and employees know she works hard and has earned her management position. When she asks you to do something, you agree to do it because "she's the boss." What type of power does Nicole possess? A) reward B) legitimate C) expert D) coercive E) referent

E) creating obligations.

Norma is notorious for doing favours for her co-workers so that they will "owe" her favours later on when she really needs them. Norma is A) influencing people. B) using information. C) building coalitions. D) managing impressions. E) creating obligations.

B) coercive

People comply with ________ power because they fear negative outcomes if they don't comply. A) knowledge B) coercive C) influence D) persuasive E) legitimate

A) ingratiation.

Pina is charming and warm; she uses these to her advantage by flattering others prior to asking them to do something for her, and it works most of the time. This influence tactic is known as A) ingratiation. B) personal appeals. C) inspirational appeals. D) pressure. E) rational persuasion.

A) outside one's formal role.

Political behaviour is A) outside one's formal role. B) part of each job requirement. C) seen only in large organizations. D) counterproductive to individual goals. E) not related to power.

C) job performance

Political behaviour negatively impacts ________ when individual's have low understanding of political behaviour within their organization A) internal locus of control. B) high self-monitoring. C) job performance. D) role ambiguity. E) role conflict.

B) a function of relationship dependency.

Power is A) alienation between two parties. B) a function of relationship dependency. C) corruption of ethical behaviour. D) intermittent between management. E) only possible if you have legitimate authority.

A) capacity to influence others

Power is A) capacity to influence others. B) dependency upon others. C) equal to sexual harassment. D) being rewarded by others. E) independence.

D) how to translate power bases into desired actions

Power tactics explain A) how to influence others in an organization. B) how things motivate people to seek power. C) how to organize power functions. D) how to translate power bases into desired actions. E) how to use power for organizational benefit.

B) increases, decreases

Research shows using self-promotion ________ job interview outcomes and ________ performance evaluation outcomes. A) decreases, decreases B) increases, decreases C) decreases, increases D) increases, increases E) decreases, has no impact on

B) coalition tactics.

Todd is great at influencing other people. He is particularly skilled at getting the support of other people to back him up when he asks for something from the boss. This influence tactic is known as A) pressure. B) coalition tactics. C) legitimating tactics. D) exchange. E) rational persuasion.

B) referent

What type of power base allows celebrities to demand millions of dollars to endorse products? A) coercive B) referent C) expert D) reward E) status

E) using legitimacy tactics

When Akira, the team leader, says he has the authority and right to take extra supplies for his unit, he is A) making a personal appeal. B) making an inspirational appeal. C) using consultation tactics. D) using ingratiation tactics. E) using legitimacy tactics

A) using exchange tactics.

When Ang, your desk partner, offers to give you tickets to a concert in return for your support of his marketing strategy, he is A) using exchange tactics. B) making a personal appeal. C) making an inspirational appeal. D) using coalition tactics. E) using pressure tactics.

B) using pressure tactics

When Jing, your co-worker, demands and threatens that you must support his ideas on the marketing strategy, he is A) making a personal appeal. B) using pressure tactics. C) using coalition tactics. D) using exchange tactics. E) making an inspirational appeal

C) rational persuasion.

When Rico, from accounting, presents a large amount of data to make a logical argument for his budgeting proposal, the influence tactic he is utilizing A) inspirational appeals. B) consultation tactics. C) rational persuasion. D) legitimating tactics. E) personal appeal

B) negative

When employees see their work environment as political, the effect on work attitude and behaviour is usually A) positive. B) negative. C) compliance. D) cooperation. E) ambiguous.

D) using ingratiation tactics

When your organizational behaviour professor employs flattery prior to making a request she/he is A) making a personal appeal. B) making an inspirational appeal. C) using consultation tactics. D) using ingratiation tactics. E) using legitimating tactics

E) expert

Whenever someone in the department has to write a report about how to market a new product, they typically have to get input from Jim. Because Jim deals with customers on a daily basis he knows what their concerns are and what they want from company services. What is Jim's dominant type of power? A) coercive B) reward C) legitimate D) referent E) expert

C) organizational culture

Which of the following factors is most likely to contribute to political behaviour in an organization? A) authoritarian personalities B) employees' high need for power C) organizational culture D) age of the organization E) management's high need for power

1. B) coercive 2. D) legitimate 3. B) compliance.

Your colleagues at work talk about the vice president of your area. He is feared throughout the organization as a ruthless man who is not to be "messed with." It is necessary for you to bring him a report and you are nervous about having to deal with him. 1. The vice president's major base of power seems to be A) reward. B) coercive. C) referent. D) expert. E) position. 2. You know that the vice president has the authority to accept or reject your report. This is part of his ________ power. A) reward B) coercive C) expert D) legitimate E) connection 3. The vice president's bases of power likely causes which response to power in others A) reward. B) compliance. C) commitment. D) legitimate. E) connection.

C) reward power

Your manager offers you a raise if you will complete additional work beyond the requirements of your job; he or she is exercising A) legitimate power. B) coercive power. C) reward power. D) expert power. E) referent power.

D) expert

Your physician has advised you to take medications to improve your health. You comply because of his or her ________ power. A) coercive B) legitimate C) reward D) expert E) referent