HSCI - 416 FINAL

Health professionals _____________ are more likely to move than health professionals ____________.

"with higher levels of education"; "from community colleges"

In 1989, a National Labor Relations Board ruling established ___ units for the purpose of collective bargaining in acute care hospitals.

8

All of the following are types of life insurance plans except what:

Accumulated

Which of the following is true about reward systems and quality improvement?

Acknowledgement at a staff meeting may be rewarding to employees.

Using a point system of job evaluation, which of the following is least likely to be used as a compensable factor?

Age and experience of the current employee

The critical tasks in training design include all of the following except what?

Authoritatively enforce objectives

Which of the following is not a common criticism of pay-for-performance systems?

Because peers evaluate an employee's performance in most pay-for-performance programs, bias is likely to be present.

Which of the following is not identified as a question that healthcare managers struggle with?

Diversity of the nursing staff

Which of the following is not a strategy to enhance employee engagement?

Employee motivation

What is the major rationale for using teams in quality improvement efforts?

Employees frequently have the best insights into problem causation and the feasibility of alternative solutions.

Which of the following is an employer-funded account for medical expenses?

Health reimbursement account (HRA)

Which of the following is not an outcome of higher nurse turnover?

Higher quality nursing staff

Which of the following is a result of reduced payments to academic medical center hospitals?

Increased demand to perform more clinical work

Which of the following is not a problem for healthcare managers?

Increasing the supply of nursing personnel

A hospital in a rural community is having difficulty attracting radiation therapists. In an effort to attract young, newly trained therapists, the department has decided to pay these newly graduated therapists at a pay rate equivalent to that of radiation therapists who have been with the hospital for up to ten years. What compensation issue is relevant to this scenario?

Internal equity

The Toyota Production System provided the foundation for:

Lean

Which of the following is not an outcome if nurse staffing is too low?

Lower absenteeism

All of the following are federal laws that affect benefit coverage and administration except what:

National Right to Work Act (NRWA)

Which of the following workforce planning methods takes into consideration how services are utilized in a

Plasticity

Which of the following is not true about retirements from healthcare careers?

Practitioners delay retirement when the economy is weak.

Which of the following is true about physician compensation?

Productivity-based compensation is the most common method of compensation.

Which of the following is true of psychological safety in organizations and teams?

Psychological safety is a subjective phenomenon.

In collective bargaining under the National Labor Relations Act, what are the three types of bargaining issues?

Recognition, negotiation, administration

What is the correct order of the succession planning process?

Review mission, identify critical positions, identify potential successors, provide professional development, review the plan, update the plan.

Which of the following is employee-centered information?

Sick leave that the employee is entitled to

Which of the following is not a service of OD?

Strategic human resource management

Which of the following is true about quality improvement team leaders?

Team leaders may lack formal authority over team members.

Which of these events led to the passage of the Social Security Act and the government's involvement in retirement protection?

The Great Depression

Physicians who practice as independent contractors are restricted from participating in collective bargaining by what?

The Sherman Antitrust Act of 1890

Which of the following is an important factor in finding data on the current workforce?

The smaller the geographic area, the more difficult it is to find reliable data.

Which of the following is not a primary reason to measure the nurse workload?

To assess the quality of care

What is the main challenge of operational development?

To remain flexible.

Benefits provide additional compensatory value through all of the following except what:

Training and development

Which of the following is not a key issue in managing nurse staffing?

Work-family conflict

Distributive bargaining is characterized by

a "win some-lose some" outcome.

A healthcare organization would logically consider increasing the number of hours worked by a particular

a shortage of that professional group.

Which of the following factors may have an impact on workforce projections?

a. Changes in clinical practice b. Changes in technology c. Use of electronic health records ALL OF THE ABOVE

Which of the following factors may affect future health workforce needs?

a. Changes in health insurance coverage b. Changes in how patients seek healthcare services c. Demographic changes in the population ALL OF THE ABOVE

Human resources is responsible for the following when developing compensation packages:

a. Design b. Communication c. Monitoring of benefits ALL OF THE ABOVE

A new-employee orientation should include which of the following?

a. Job-specific information b. Departmental information c. Organization-related information ALL OF THE ABOVE

Which of the following may be associated with patient safety and quality?

a. Overuse of procedures b. Underuse of procedures c. Misuse of procedures ALL OF THE ABOVE

Which of the following is considered a mandatory bargaining issue under the National Labor Relations Act?

a. Pension plan b. Hours of work c. Sick leave ALL OF THE ABOVE

Which of the following influences the pay structure of a particular organization?

a. The presence of a union in a competitor organization b. Prevailing wage rates in the local market c. Financial status of the organization ALL OF THE ABOVE

Broadbanding allows for:

a. managers to pay employees based on employee characteristics and performance. b. greater decentralization of decisions about salaries. c. managers to more easily change an individual's compensation. ALL OF THE ABOVE

Organizations may adopt a quality improvement model:

a. to achieve process improvements. b. to gain a competitive advantage in the marketplace. c. to conform to regulations and requirements. ALL OF THE ABOVE

Experienced professionals qualified to design benefits are skilled in

accounting, audits, and tax filing.

The five steps of the ADDIE model of training are:

analysis, design, development, implementation, and evaluation.

The major challenge in compensation for an organization is:

balancing internal equity with external competitiveness.

The "eating of the apple" method refers to:

breaking up orientation into brief sessions over a period of days or weeks.

In health workforce planning, a "backcast" is used to:

compare what happened with what was projected.

The primary intent of the Taft-Hartley Amendments to the National Labor Relations Act was to:

enhance the rights of employers in union-management relations.

Average cost of fringe benefits in many healthcare systems is:

from 20 percent to 35 percent of salary.

According to equity theory:

if an employee perceives inequity in a reward system, the person will seek to restore equity.

The grievance procedure is a mechanism that allows for

implementing and interpreting the contract.

Organizational development can result in all of the following except what?

increased workload

The primary function of organizational development is:

increasing an organization's effectiveness.

The rise in ______________ led to the creation of disability insurance.

industrialization

The Affordable Care Act may lead to an increase in physician unionization because:

it promotes accountable care organizations, which may lead to physicians being employed by organizations.

Patient-centered medical homes (PCMHs) tend to employ

more nutritionists than non PCMHs.

The primary role of the National Labor Relations Board is to

oversee implementation of the National Labor Relations Act.

According to the Institute of Medicine:

patient safety is indistinguishable from the delivery of high-quality care.

The 1974 Health Care Amendments to the Taft-Hartley Act

required that unions give a ten-day notice to the employer of a strike.

Competency-based pay is an approach to compensation that

rewards employees who develop new skills.

Flexible spending accounts (FSA) allow employees to:

tax defer via payroll deduction.

Plan-Do-Study-Act (PDSA) is most closely associated with:

the Model for Improvement.

Antecedents of team effectiveness occur at

the individual, team, and organizational levels.

Nurse workload means:

the nurse-to-patient ratio.

Because health professionals work different hours at different points in their careers,

using full-time equivalent data is more accurate than head counts for planning purposes.