HSTS Assessment 2

Adults learn by solving __________________

realistic problems

Motions are measured in _______________________________

time measurement units

You can use the 3x5 approach to build ____________ & _________________ in your employees

trust , confidence

There are 3 types of learners; ____________ , _______________ and _____________

visual, auditory, kinesthetic

ATTACK stands for

Awareness Team up Training Accountability Control Keep them happy

If the _______________________ is changed at any time, you will need to adjust your loader dispatch plan.

fixed process rate

To set up a good loader dispatch plan, you need to know 2 things: ______________________________ to the trailer and the ____________________________ of the loaders.

flow for each hour , best demonstrated consistent performance

QIP is a process for improving all aspects of our business using the ___________________ approach which can be applied to any area of our business.

balanced scorecard

You will obtain commitment from your employees to willingly change their _______________

behavior

_____________________ occurs when customers stop doing business with us.

customer churn

Choose the appropriate viewpoint & intensity for this scenario. You have an employee who arrives 5 mins late to work. This is the 1st offense. a. company viewpoint, 2nd level of intensity b. supervisor viewpoint, 2nd level of intensity c. employee viewpoint, 2nd level of intensity d. employee viewpoint, 1st level of intensity

d. employee viewpoint, 1st level of intensity

A package condition exists if the package has evidence of _______ or _____________ , contents damaged, belt burns, seal/band damaged, corners crushed, wetness or carton crushed

dents, punctures

You typically begin with the _____________ viewpoint when using the 3x5 approach

employee

It is designed to identify each person's role & the actions necessary to achieve _____________________

operational excellence

What are the 2 best ways to get information about best demonstrated consistent performance?

1. 3 min flow counts 2. information from scanning reports

8 Keys to Lifting and Lowering

1. Get close to the object work with power zone. 2. Position feet shoulder width apart. 3. Bend at the knee, keeping natural curve of the back. 4. Test the object for weight and shifting contents. 5. Get a firm grip & grasp opposite diagonal corners 6. Lift with a smooth & steady motion, don't jerk. 7. Move Feet, step or pivot, don't twist. 8. Use existing equipment to assist in lift/lower.

4 tools you can use to identify & evaluate injuries

1. Safety observations & feedback 2. Facility Audits 3. Injury data analysis 4. injury prevention reports

5 keys to prevent slips and falls

1. Walk @ a brisk pace, don't run. 2. Establish firm footing, maintain your balance. 3. Stay off conveyor rollers, chutes, slides and unsecured belts. 4. Look before stepping, scan work area. 5. Adjust for changing conditions

Arrange the expressions below, beginning with the 1st level of intensity & ending with 5th level.

1. awareness 2. reminder 3. strong reminder 4. stronger reminder 5. serious

What are the 4 barriers that can interfere with the implementation of loader dispatch? 1. Improper _______________ 2. Inconsistent _______ or __________ to _________ the ______ 3. Failure to evaluate __________ or ____________ 4. Inaccurate evaluation of ________________

1. job set up 2. flow , failure , evaluate , flow 3. the belt line-up , a poor line-up 4. loader PPH

When should misload information be reviewed with pickoff employees, loaders & sort employees? Within the 1st ____ mins after the employee starts

15

Most help-needed loaders and baggers should be tested a minimum of __ times daily

5

Proper job set-up will decrease the amount of trips a loader has to make to straighten or re-initiate flow from once for every 14 packages loaded, to once for every ___ packages loaded.

55

It takes _____ passes for someone to learn a habit, and _____ passes to break a habit

7 , 25

As a FT supervisor, how much of your time should be spent on training?

75%

How often should a job method certification be completed?

90 days

CURE stands for:

Consistent Understandable Reproducible Economical

When should miss picks be reviewed with the pickoff person?

Each hour

________________ should be given daily, weekly, and monthly accomplishments.

Recognition

__________________ should talk with all pickoff employees & loaders that need improvement.

Supervisor

Your action plans should follow the "SMART" method

a. Specific b. Measurement c. Action oriented d. Realistic e. Time bound

What does IE "measure" a. measure only ____ handling b. nine ____________________ c. hub clerical - not _______________ d. planned hours = ______________________ planned hours

a. net b. HFCS work areas c. measured d. work measurement

Work measurement - The determination of the time required to perform a given task: a. using the _____________________ b. exercising ______________ c. exercising _________________ d. working under __________________ e. with the _________________

a. prescribed methods b. normal skill c. normal effort d. normal conditions e. proper job set up

Adults learn best in an ______________________. This is another reason why on-the-job training is so effective.

informal environment

The main objective of loader dispatch is to match ________________ to a _________________

loaders' demonstrated abilities , load assignment

___________________________ should be on adjacent doors

multiple load assignments

Loader dispatch should be implemented __________________________

one belt at a time