Human Behavior Chapter 2

encourages teamwork among employees

A true statement about the collegial model of organizational behavior is that it __________.

will fit the assumptions of Theory Y model.

According to Douglas McGregor, most people in an organization ________.

philosophy

The integration of a set of assumptions and beliefs about the way things are, the purpose for these activities, and the way they should be, forms part of the _________ (model) of organizational behavior held by the management.

psychological ownership

A feeling of possessiveness, responsibility, identity, and sense of belongingness that an employee feels toward an organization is known as _________ ________.

paradigm

A framework of possible explanations about the way things work is known as a(n) _____.

attain short-term and long-term goals by supporting employee commitments

A manager's facilitator role in the system model of organizational behavior is to _________.

organizational behavior system

Creating, communicating, and operating a(n) _______ __________ ________ helps organizations achieve their goal.

employee satisfaction

Fizz Corp. is a soda manufacturing company that follows all the elements of an organizational behavior system. A recent company report shows that there is a significant decrease in absenteeism and turnover in Fizz Corp. In this scenario, the organizational behavioral system has resulted in _________.

positive organizational

Identification, development, and management of psychological strengths within employees are the focus of _______ __________ behavior approach.

They are less future-oriented than vision statements.

Identify a true statement about mission statements.

Newer models are built upon the accomplishments of older models.

Identify a true statement about models of organizational behavior.

More advanced models will have increasing usage as progress is made.

Identify a true statement regarding the contingent use of models of organizational behavior.

They reflect our view of the desirability of specific activities and goals.

Identify an accurate statement about value premises.

Learning and applying behavioral skills consistent with the newly acquired values Acquiring new values as models of organizational behavior evolve

Identify the key tasks of managers with regard to the evolving usage of models of organizational behavior (check all that apply).

He introduced and publicized A.H. Maslow's hierarchy of needs model He advocated using research findings to better understand human behavior He stimulated managers of future generation to think consciously about their belief systems He acted as a spokesmen to balance human values with other values at work

Identify the major contributions of Douglas McGregor with regard to managerial models. (Check all that apply).

Employees that responsibility for their own goals, actions, and results The mutuality of company-employee obligations is recognized by employees It contributes to achieving a state of self-motivation by employees

Identify the true statements about psychological ownership of employees. (Check all that apply)

coercion and punishment are essential to derive satisfactory performance from employees

In the context of models of organizational behavior, Theory X states that __________.

Theory Y

In the context of models of organizational behavior, __________ assumes that people exercise self-direction and self-control to pursue organizational objectives.

custodial

In the context of models of organizational behavior, organizational dependence, material rewards, and security are emphasized more by the _______ model.

economic resources

In the context of the models of organizational behavior, the custodial model is dependent on _________.

paradigm shift

In the realm of communication, people sent hand-written letters in earlier times. But today sending an e-mail is widely preferred as it is less time-consuming. This is an example of ______________.

Performance - It is measured in terms of the level of customer service and the quantity and quality of products and services Employee Satisfaction - It is often exhibited through lower absenteeism, tardiness, or turnover Personal growth and development - It is the acquisition of life long knowledge and skills that lead to continued employability

Match the criteria for measuring the outcomes of organizational behavior systems (in the left column) to their corresponding descriptions (in the right column).

Vision - It represents a challenging portrait of the future of an organization and its members Mission - It identifies the market niche an organization tries to serve, the customers it is likely to have, and the business it is in Goal - It comprises of an organization's aims within a set period of time

Match the elements of an organizational behavior system (in the left column) to their corresponding descriptions (in the right column).

Empathy - Appreciation for and connectedness with others Presence - Projecting self-worth in one's bearing Situational Radar - Ability to read and respond appropriately to social situations Clarity - Use of effective language to explain and persuade Authenticity - Projecting honesty while being "real" and transparent

Match the following dimensions of social intelligence (in the left column) to their respective explanations (in the right column)

control and manipulate time

Micromanagers have a tendency to __________.

system

The ______ model of organizational behavior is the result of employees' search for meaning at work.

forces managers to know everything happening in an organization

One of the features of the autocratic model of organizational behavior is that it ___________.

tend to evolve over time

One of the features of the models of organizational behavior is that they ____________.

clinging on to old beliefs and practices

Paradigm rigidity associated with the models of organizational behavior concerns managers _________.

fact

People's descriptive view of how the world behaves is represented by ________ premises.

autocratic

Ramsay and Sons Corp. is an automobile manufacturing company. The employees work long hours for low wages. They are subjected to harsh criticisms and strict punishments for minor offenses. In this scenario, the company follows the _________ model of organizational behavior.

fact; value

The philosophy of organizational behavior held by a manager originates from ______ premises and _______ premises.

leadership

The supportive model of organizational behavior is dependent on _________.