Human Relations

Which of the following best exemplifies a religious script? "Jews don't work on Saturdays." "Men do not cry." "Kennedys enter politics." "New Englanders are traditional and intelligent."

"Jews don't work on Saturdays."

Mark, a salesman at Signature Inc., is on a 10-day vacation. His manager Gregory calls him in the evening and asks him to meet one of their clients for dinner. Though Mark is on vacation and is not obliged to meet the clients, Gregory urges him to go for the meeting. Which of the following statements should Mark use to refuse politely and yet sound assertive?

"Since I am on vacation, I have taken up some important personal work and I am busy with that."

Which of the following best describes an informal group?

A group that tends to form around common interests, habits, and personality traits

In which of the following professions is a kinesthetically intelligent person most likely to excel?

Ballet

Dalton Inc. fired several good employees to make a structural change that would save money and guarantee other jobs. Despite the fact that the change did result in the promised improvements, other employees began to distrust the company and fear for their own jobs. Which of the following reasons for resisting change is observed in the given scenario?

Belief that the change is wrong

Which of the following steps is likely to help build an effective team?

Building the trust of the team members

T/F Generation Y is characterized by middle-aged adults who find themselves pressed for time and finances to support their own children along with their aging parents and parents-in-law.

False

T/F Self-image is the self that you assume others see when they look at you.

False

In the context of transactional analysis, which of the following is a characteristic of "games"?

Games involve at least one insincere statement.

What information does the unknown pane of the Johari Window contain?

Information that is not apparent to anyone, including yourself

Whenever a group's composition is changed, it will again go through the group development process.

Legitimate power

Which human relations movement pioneer suggested that workers should be involved in decisions affecting them?

Mary Parker Follett

T/F The blind pane of the Johari Window contains information about yourself that nobody—yourself, your friends, or your family—can see.

TRUE

Which of the following is true of a person in the helplessness stage of personal change?

The person enters a neutral zone which is a temporary state of loss.

Instrumental values help you reach your goals, while terminal values are those goals.

True

T/F According to psychologist Carl Rogers, the sense of self is a guiding principle that structures the personality.

True

T/F In terms of intensity, first-degree games are usually quite harmless.

True

T/F Personal change can affect your self-esteem.

True

T/F Self-awareness allows individuals to know what in their own behavior is being perceived as real by other people.

True

True/False According to Maslow's hierarchy of needs theory of motivation, esteem needs include recognition from peers and colleagues.

True

True/False According to the statistics expert Daniel Yankelovich's study, the Americans now insist much more strongly that jobs become more impersonal.

True

True/False Horizontal messages are the messages that need to go through a chain of command in an organization.

True

True/False Illustrators are the gestures that are used to control the flow of communication.

True

One of the ways to deal with the fear of self-disclosure is to consider the worst case scenario as a possible outcome.

True ??

T/F Locus of control is the perceived center of control over the events in people's lives.

True ?

In the context of self-disclosure, a "nice person" that the American culture has come to glorify is somebody who:

doesn't threaten the listener and who makes others feel approved of and comfortable. ?? Transfer of training???

John is an introvert and a pessimist. He hopes to become an optimist and a more sociable person someday. This happy and positive person that John wants to be is his:

ideal self?

A way of describing the extent to which managers and others are truly willing to put the shared values and expectations of a culture into action is known as ____.

influence

Which of the following is true of an intrinsic reward?

it intends to provide motivational incentives including salary and bonuses.

A healthy self-esteem is most likely to be accompanied by a(n):

positive attitude. ??/

Your _____ is the way you truly feel about yourself.

self image ?

The generation of Americans born between 1946 and 1964 is referred to as:

the Baby Boomers.

Antonio, an employee of a software company, has been trying hard to get promoted for a long time. He gives up his efforts after two years and decides to remain satisfied with earning a decent living for his family. In terms of ERG theory of motivation, this exemplifies:

the frustration-regression principle.

The unknown pane is more exciting than the blind pane because:

the unknown pane contains information that you are aware of but no one else can see.

True/False Grapevine is best described as a gossip network that produces false information.

true

_____ are the worth or importance you attach to different factors in your life.

values ???